--- title: "Certified Appliance Care" description: "Certified Appliance Care fixes ovens, dishwashers, refrigerators, washers and dryers, and its website names Worcester as its service area. A recent custome" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Certified Appliance Care **Trade:** Appliance Repair · **Address:** 364 Boston Tpke Ste 1C, Shrewsbury, MA 01545 · **Phone:** (800) 998-2916 · **Website:** https://certifiedappliancecare.com/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 36 reviews across 5 sources. 86% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 2 negative. ## The honest read Certified Appliance Care fixes ovens, dishwashers, refrigerators, washers and dryers, and its website names Worcester as its service area. A recent customer said Lucas examined the whole oven and found a burnt wire, which saved them from buying a new part. A recent customer said Lucas repaired both their dishwasher and their microwave and made sure everything was working before he left. A recent customer wrote that LG authorizes Certified Appliance Care for warranty service, and said technician Thalles quickly identified the issue with a failed LG refrigerator compressor. A 2024 customer said their LG dryer stopped mid-cycle, the office called the same day with an opening, and Lucas was there within an hour and fixed it in 5 minutes. A 2024 customer said Tiago gave flat-rate-plus-parts estimates before the visit, and the repair, a broken wire, came to the flat rate charge plus a credit card fee. A 2025 customer said the company did not charge for $150 in door switch parts it installed to find the fault when the repair could not be completed because a part was out of stock. Follow-through is where things have gone wrong. A recent customer paid $237.14 and still has an oven that will not hold its set heat; Lucas had said he would do the more expensive repair if the cheaper one failed, and after the customer called and left multiple messages, someone texted to confirm the part order, with nothing since. A recent customer said the technician sent for their dryer worked on the washing machine instead, said he would order parts and left, and told his boss the dryer was clogged with lint and not a warranty issue, which the customer disputes. A 2025 customer said a refrigerator fixed on a Frigidaire dispatch broke again a month later with the same problem, and two online requests and six phone calls went unreturned. A 2025 customer said a warranty repair on an Electrolux dryer was not done properly and the company then ignored calls. **Strengths:** - Oven diagnosis — a recent customer said Lucas found a burnt wire - LG warranty service — a recent customer said LG authorizes the company - Same-day opening — a 2024 customer said Lucas arrived within an hour **Concerns:** - Unfinished oven repair — a recent customer paid $237.14 and the oven is still broken - Six unreturned calls — a 2025 customer's refrigerator broke again a month later - Dryer warranty visit — a recent customer disputes the technician's lint finding ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Its website names Worcester as its service area _(confidence: medium)_ - [Official Website](https://certifiedappliancecare.com) — “Stated service area (self-reported): Worcester” - A recent customer said Lucas found a burnt wire in their oven, saving them from buying a new part _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210T1ZFRnhlbUprVEVWcldYaFpWMFo2WW1wd1gxRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOmtOVEFxemJkTEVrWXhZV0Z6YmpwX1E%7C%7C?hl=en-US) — “5★ Lucas couldn’t have been more professional when coming to repair my oven. He walked me through the issues and took the time to examine th…” - A recent customer said Lucas repaired their dishwasher and microwave _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsbWVHRkdTVTlRYkdOTVRreFZXblpYVjJOelVVRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOllmeGFGSU9QbGNMTkxVWnZXV2NzUUE%7C%7C?hl=en-US) — “5★ I had a great experience with this company! Lucas did an excellent job repairing both my dishwasher and my microwave. He was professional…” - A recent customer wrote that LG authorizes the company for warranty service on its refrigerators _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCWWVVcDJNREZxTXpGRU5GOVVjMDFqTTI1aWIzYxAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOlBYeUp2MDFqMzFENF9Uc01jM25ib3c%7C%7C?hl=en-US) — “5★ I had a LG Linear Refrigerator Compressor fail after 4 years, yet within 5 year full replacement warranty (never again buying LG Fridge!)…” - A 2024 customer said the office found a same-day opening and Lucas fixed their LG dryer in 5 minutes _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURibUwtZXhnRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CIHM0ogKEICAgIDbmL-exgE%7C%7C?hl=en-US) — “5★ Our LG dryer stopped in the middle of a cycle on Monday night. On Tuesday morning, I called their office. They didn't have a tech appoint…” - A 2025 customer said the company did not charge for $150 in diagnostic door switch parts when the repair could not be completed _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJNHZMdHlnRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CIHM0ogKEICAgMDI4vLtygE%7C%7C?hl=en-US) — “5★ Tiago and Lucas were a pleasure to work with in disagnosing our combined microwave/range unit. Tiago was responsive in getting back to m…” - A recent customer paid $237.14 and still has a broken oven; after calls and messages, someone texted to confirm the part order, with nothing since _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZeGVETlVWbWx4Wlc1aVQxb3RUbXN5TW5OSFpVRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOlYxeDNUVmlxZW5iT1otTmsyMnNHZUE%7C%7C?hl=en-US) — “1★ Paid 237.14 to still have a broken oven. Lucas came to inspect our oven because it wasn’t maintaining its set heat. He said it was one of…” - A recent customer said the technician sent for their dryer worked on the washer and called the dryer problem lint, which the customer disputes _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWdGVIbEhjamR5VlRWck5uUlhWVmRqTFVNdFRGRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOlVteHlHcjdyVTVrNnRXVVdjLUMtTFE%7C%7C?hl=en-US) — “1★ Do not recommend them at all. They don’t answer the phone after days of calling and messaging. The tech came for dryer and didn’t know wh…” - A 2025 customer said a refrigerator broke again a month after repair and six phone calls went unreturned _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201U05tcDBkbWhIYzAxSFZrVnplVUpJTW5OQlptYxAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOm5SNmp0dmhHc01HVkVzeUJIMnNBZmc%7C%7C?hl=en-US) — “1★ These guys came out to fix our refrigerator as a dispatch from Fridgidaire service. They were very hard to reach initially and then we f…” - A 2025 customer said a warranty Electrolux dryer repair was not done properly and calls were ignored _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGT2EzTnlTV3BZWTJJeFkxTlViSFJJY1ZaMllsRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOlFOa3NySWpYY2IxY1NUbHRIcVZ2YlE%7C%7C?hl=en-US) — “1★ This company came out to fix our under warranty Electrolux dryer. The repair was not done properly and they are now ghosting us and Elect…” - 4.7 stars from 80 Google ratings and a BBB grade of A+ _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Certified%20Appliance%20Care&query_place_id=ChIJ8RDbZlgH5IkRLNn10U-6PPE) — “Google: 4.7★ from 80 ratings” - [Better Business Bureau](https://www.bbb.org/us/ma/shrewsbury/profile/appliance-repair/certified-appliance-care-0261-331906) — “Better Business Bureau grade: A+” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210T1ZFRnhlbUprVEVWcldYaFpWMFo2WW1wd1gxRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOmtOVEFxemJkTEVrWXhZV0Z6YmpwX1E%7C%7C?hl=en-US) — “5★ Lucas couldn’t have been more professional when coming to repair my oven. He walked me through the issues and took the time to examine th…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsbWVHRkdTVTlRYkdOTVRreFZXblpYVjJOelVVRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CAIQACodChtycF9oOllmeGFGSU9QbGNMTkxVWnZXV2NzUUE%7C%7C?hl=en-US) — “5★ I had a great experience with this company! Lucas did an excellent job repairing both my dishwasher and my microwave. He was professional…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURmX2I3VlZnEAE!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CIHM0ogKEICAgIDf_b7VVg%7C%7C?hl=en-US) — “5★ Lucas is my appliance repairman. I have hired him many times to repair refrigerators, dishwashers, washing machines and dryers. He's fair…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURibUwtZXhnRRAB!2m1!1s0x0:0xf13cba4fd1f5d92c!3m1!1s2@1:CIHM0ogKEICAgIDbmL-exgE%7C%7C?hl=en-US) — “5★ Our LG dryer stopped in the middle of a cycle on Monday night. On Tuesday morning, I called their office. They didn't have a tech appoint…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Certified%20Appliance%20Care&query_place_id=ChIJ8RDbZlgH5IkRLNn10U-6PPE): 4.7★ from 80 ratings - [Official Website](https://certifiedappliancecare.com): Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ma/shrewsbury/profile/appliance-repair/certified-appliance-care-0261-331906): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Certified%20Appliance%20Care&query_place_id=ChIJ8RDbZlgH5IkRLNn10U-6PPE): Listed on this source - [Local News](https://primeappliancerepairpros.com/maryland/garrett-park/): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Adrienne Marois · 2026-08-06**: Lucas couldn’t have been more professional when coming to repair my oven. He walked me through the issues and took the time to examine the whole oven saving me from buying a new part when he found a burnt wire! He was clean and respectful of the kitchen when moving the oven. Highly recommend! - **5/5 · Google Reviews · Rocio Moreno · 2026-07-30**: I had a great experience with this company! Lucas did an excellent job repairing both my dishwasher and my microwave. He was professional, knowledgeable, and made sure everything was working perfectly before he left. He also answered all of my questions and cleared up every doubt I had. I also want … - **5/5 · Google Reviews · Sheryl Cadaret · 2026-07-15**: I had a LG Linear Refrigerator Compressor fail after 4 years, yet within 5 year full replacement warranty (never again buying LG Fridge!). LG authorizes Certified Appliance Care for this service and the team did a fantastic job! I'd like to call out the service technician, Thalles, for quickly ide… - **1/5 · Google Reviews · Andrew Martin · 2026-07-05**: Paid 237.14 to still have a broken oven. Lucas came to inspect our oven because it wasn’t maintaining its set heat. He said it was one of two things. He ordered parts for both fixes and said he’d do the cheaper one first. He assured that if the problem wasn’t fixed, he would do the more expensive re… - **1/5 · Google Reviews · Donald Nichols · 2026-05-29**: Do not recommend them at all. They don’t answer the phone after days of calling and messaging. The tech came for dryer and didn’t know which one was dryer and steered messing with washing machine. He said he was going to order parts and left. He told told his boss it was clogged with hair and lint a… - **5/5 · Google Reviews · David MacPhail · 2026-05-07**: Solid repair service with personal touch, quick and professional! - **5/5 · Google Reviews · Michael Cirillo · 2026-03-27**: Lucas was awesome. He fixed our washer and fridge quickly for a good price. He was very helpful and friendly. - **1/5 · Google Reviews · Lajon 27 · 2025-12-08**: These guys came out to fix our refrigerator as a dispatch from Fridgidaire service. They were very hard to reach initially and then we felt good about the job. A month later our refrigerator is broken again with the same problem and these guys completely ghosted us - 2 online requests and 6 unretu… - **5/5 · Google Reviews · Raghavendra Seregar · 2025-10-31**: You guys are very professional and great at your quality of work, thank you! - **5/5 · Google Reviews · Chris Grosse · 2025-10-06**: *Would give 10 stars if I could!** Amazing service…super polite, friendly, and professional. Lucas fixed my issue in 30 minutes flat. Side note: This was after I had to sit through painful mansplaining from *another* local Shrewsbury guy that left me swearing I’d never call him again. This was my … --- Data freshness: last scanned 2026-10-09T16:29:34.847Z. Cite as: Certified Appliance Care — Tavlee (https://tavlee.com/contractor/certified-appliance-care-shrewsbury) Source: https://tavlee.com/contractor/certified-appliance-care-shrewsbury ## Sitemap [Full site index](https://tavlee.com/sitemap.md)