--- title: "Chase Custom Homes & Finance Inc." description: "Chase Custom Homes & Finance, Inc. describes itself as a company that builds homes and offers home improvement services. A 2024 customer said they hired th" doc_version: "2026-10-05" last_updated: "2026-10-05" --- # Chase Custom Homes & Finance Inc. **Trade:** General Contractor / Remodeling · **Address:** 290 Bridgton Rd, Westbrook, ME 04092 · **Phone:** (207) 892-2700 · **Website:** https://cchfi.com/ · **Languages:** English **Rating: 1.8/5** (low confidence) — from 10 reviews across 5 sources. 40% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Chase Custom Homes & Finance, Inc. describes itself as a company that builds homes and offers home improvement services. A 2024 customer said they hired the company for a home addition that was supposed to take a year and was still not complete after 2.5 years. That 2024 customer said they brought in other contractors to finish the work and repair what they called shoddy workmanship, and that the garage did not meet fire code because of a gap between where the door was hung and the ceiling. A 2024 reviewer living in a subdivision wrote that the residents' deeds name Chase as the "Association" responsible for road maintenance, and that the company was now saying it is not its responsibility. A 2023 reviewer said a consultation meeting was cancelled the day before, two calls to reschedule got no word back, and they moved on to different builders. A 2021 Houzz customer who had a home built described awful communication, 3-4 project managers over the build, delays, and unprofessional behavior from the owner, John Chase. That 2021 customer also said there were no issues with the subcontractors and that the quality "for the most part is great." A 2020 Houzz customer said the company built their home, was with them from the layout to picking out paint, and hit their deadline despite setbacks from COVID-19. A 2019 customer building a first home described communication from start to finish with weekly updates. A 2019 customer said a couple of minor issues with a cabinet were addressed immediately. **Strengths:** - Deadline met — a 2020 customer said they hit the deadline despite setbacks - Weekly updates — a 2019 customer described updates from start to finish - Cabinet fix — a 2019 customer said minor cabinet issues were addressed immediately **Concerns:** - Long addition project — a 2024 customer said it was unfinished after 2.5 years - Garage fire code — a 2024 customer said a ceiling gap failed fire code - Road maintenance dispute — a 2024 reviewer said the company denied deeded road responsibility - Hard to schedule — a 2023 reviewer could not rebook a cancelled consultation - Project manager turnover — a 2021 customer cited 3-4 managers during the build ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Describes itself as building homes and offering home improvement services _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/me/westbrook/profile/building-contractors/chase-custom-homes-finance-inc-0021-72525) — “About (Better Business Bureau, self-described): Chase Custom Homes & Finance, Inc. builds homes and offers home improvement services.” - A 2024 customer said a home addition meant to take a year was not complete after 2.5 years _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyZ1puZm1BRRAB!2m1!1s0x0:0xe9e8929c56338dc8!3m1!1s2@1:CIHM0ogKEICAgIDrgZnfmAE%7C%7C?hl=en) — “1★ We hired Chase Custom Home and Finance for our home addition. Service was horrible. Project was only supposed to take a year. They were u…” - A 2024 customer said the garage did not meet fire code because of a gap at the ceiling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyZ1puZm1BRRAB!2m1!1s0x0:0xe9e8929c56338dc8!3m1!1s2@1:CIHM0ogKEICAgIDrgZnfmAE%7C%7C?hl=en) — “1★ We hired Chase Custom Home and Finance for our home addition. Service was horrible. Project was only supposed to take a year. They were u…” - A 2024 reviewer said the company denied responsibility for subdivision road maintenance named in residents' deeds _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQbjlXRUx3EAE!2m1!1s0x0:0xe9e8929c56338dc8!3m1!1s2@1:CIHM0ogKEICAgIDPn9WELw%7C%7C?hl=en) — “1★ This company is widely known as being shady and swindling people. The subdivision that i live in was created 20 years ago. I have been …” - A 2023 reviewer could not reschedule a cancelled consultation after calling back twice _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNGamZUMWRnEAE!2m1!1s0x0:0xe9e8929c56338dc8!3m1!1s2@1:CIHM0ogKEICAgICFjfT1dg%7C%7C?hl=en) — “3★ I found it a challenge to get a consultation appointment. I called to set-up a meeting, it was cancelled the day prior (which I understan…” - A 2021 customer described poor communication, 3-4 project managers and delays during a home build _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “1★ There is a lot to say about this company. We had a home built 2 years ago now and had a horrible experience with the owner John Chase and…” - A 2020 customer said the company hit their deadline on a new home despite COVID-19 setbacks _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “4★ Chase Custom Homes build us our forever home this year. They were there with us each step of the way from the layout to picking out paint…” - A 2019 customer described weekly updates while building a first home _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “5★ Chase was very helpful throughout the process of building our first home. They had great communication from start to finish with weekly u…” - A 2019 customer said minor cabinet issues were addressed immediately _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “5★ Chase Custom Homes made the process of building a home as easy as it could be and took as much of the stress off us as possible. They wer…” - Specializes in General Contractor / Remodeling _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/me/westbrook/profile/building-contractors/chase-custom-homes-finance-inc-0021-72525) — “About (Better Business Bureau, self-described): Chase Custom Homes & Finance, Inc. builds homes and offers home improvement services.” - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “4★ Chase Custom Homes build us our forever home this year. They were there with us each step of the way from the layout to picking out paint…” - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “5★ Chase was very helpful throughout the process of building our first home. They had great communication from start to finish with weekly u…” - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064) — “5★ Chase Custom Homes made the process of building a home as easy as it could be and took as much of the stress off us as possible. They wer…” ## License ME doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one. ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Chase%20Custom%20Homes%20%26%20Finance%20Inc.&query_place_id=ChIJD6XVxSubskwRyI0zVpyS6Ok): Listed on this source - [Houzz](https://www.houzz.com/professionals/home-builders/chase-custom-homes-and-finance-inc-pfvwus-pf~1199957064): 4.0★ from 5 ratings - [Local News](https://mainehomedesign.com/resources/chase-custom-homes-finance/): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Chase%20Custom%20Homes%20%26%20Finance%20Inc.&query_place_id=ChIJD6XVxSubskwRyI0zVpyS6Ok): 2.5★ from 6 ratings - [Better Business Bureau](https://www.bbb.org/us/me/westbrook/profile/building-contractors/chase-custom-homes-finance-inc-0021-72525): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Dwayne Walker · 2024-12-06**: This company is widely known as being shady and swindling people. The subdivision that i live in was created 20 years ago. I have been there for 10 years. Not once in The 20 years have any residents been responsible for road maintenance. It’s in all of our deeds that Chase is the “Association” a… - **1/5 · Google Reviews · Andrew Strout · 2024-07-17**: We hired Chase Custom Home and Finance for our home addition. Service was horrible. Project was only supposed to take a year. They were unable to complete it after 2.5 years. We had to bring in other contractors towards the end to complete the work and repair shoddy workmanship. If you are thinking … - **4/5 · Google Reviews · Jean paul Minani · 2024-03-07**: Their services take forever - **3/5 · Google Reviews · Andy Gendron · 2023-10-30**: I found it a challenge to get a consultation appointment. I called to set-up a meeting, it was cancelled the day prior (which I understand), but I have called back 2x to re-schedule with no word back. This is on top of leaving a message about 6 months ago when I tried the first time with no return c… - **1/5 · Houzz · cmpenney88 · 2021-06-04**: There is a lot to say about this company. We had a home built 2 years ago now and had a horrible experience with the owner John Chase and some of his crew. To be fair we never had any issues with the subcontractors and the quality for the most part is great. There are some issues that make our home … - **4/5 · Houzz · Angela Wilder · 2020-08-04**: Chase Custom Homes build us our forever home this year. They were there with us each step of the way from the layout to picking out paint. Even with a few set backs due to COVID-19 and minor fixes along the way, they hit our deadline. Josh, Nick and Bill were always just a phone call, text or email … - **5/5 · Houzz · Andrew Welch · 2019-01-25**: Chase Custom Homes made the process of building a home as easy as it could be and took as much of the stress off us as possible. They were within reason of all deadlines and closing date, and built a beautiful home. We had a couple minor issues with a cabinet and they addressed it immediately, I can… - **5/5 · Houzz · HU-315616949 · 2019-01-25**: Chase was very helpful throughout the process of building our first home. They had great communication from start to finish with weekly updates. They made the step by step process very transparent and easy to follow. Highly recommended - **5/5 · Houzz · dfloyd511 · 2013-07-27**: Chase Custom Homes helped us build our home last year. They did an amazing job and were great at walking us through everything step by step! Thanks to them we have our dream home! Thanks! - **Better Business Bureau · ca d**: The worst house building company. --- Data freshness: last scanned 2026-10-05T03:40:03.156Z. Cite as: Chase Custom Homes & Finance Inc. — Tavlee (https://tavlee.com/contractor/chase-custom-homes-and-finance-inc-westbrook) Source: https://tavlee.com/contractor/chase-custom-homes-and-finance-inc-westbrook ## Sitemap [Full site index](https://tavlee.com/sitemap.md)