# Chase Plumbing Co.

**Trade:** Plumbing · **Address:** 13 Adams St, Burlington, MA 01803 · **Phone:** (617) 448-9051 · **Website:** http://www.chaseplumbingcoinc.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 239 reviews across 3 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 30 reviews, 0 negative.

## The honest read

Chase Plumbing Co. is a Burlington plumbing and heating company that's built a five-star average across 300 Google ratings, with owner Ian named directly by customers who've stuck around for years. Its Massachusetts plumbing license is active.

The volume behind that average runs deep — 239 reviews from 2021 through 2026 across three platforms, with 30 written in just the last six months and none of them negative. What repeats across that span is speed under pressure: a pipe that froze and burst while the homeowner was traveling, flooding ceilings and walls, fixed by a crew who remembered the customer from a prior emergency; a water heater that failed overnight, replaced the same day and confirmed still under warranty; a furnace call on a freezing day that had heat circulating again within hours. Tankless water heaters show up often enough to be a real focus — Navien systems named specifically for both new installs and the annual descaling service — and boiler work is another recurring call, from air separator repairs to full gas-fired high-efficiency systems. On the everyday side, customers describe drains cleared, faucets and shower valves fixed, a backflow preventer and second water meter installed in a single day with inspection included, and a corroded kitchen-sink pipe traced and repaired within three hours of the office answering the phone. Several reviewers name the same technicians — Joe, Josh, Kurt, Mike — and describe relationships with Ian running a decade or more.

Two accounts are worth knowing before booking. In a 2023 review, a customer described a job from roughly two years earlier where the plumber cut through a pipe while opening ceiling access holes, flooding a dining room and ruining the carpet, then spent hours chasing the wrong leak location and charged $700 without fixing the actual problem. Separately, in early 2024 a reviewer felt overcharged for a fixture install — over double what the same parts and labor cost at a comparable job in New Hampshire — though a direct follow-up call with Ian brought the rating up from two stars to three.

For routine plumbing, water heaters (tankless especially), and boiler or heating repairs, the review history is deep and consistently strong enough to trust. Given the one sizable pricing gap on record, it's worth locking in a firm, itemized quote before a larger installation.

**Strengths:**
- Fast emergency response — same-day fixes for burst pipes, no-heat calls, water heater failures
- Tankless water heater expertise — repeated Navien install and service praise
- Long-tenured customers — several report a decade or more with owner Ian
- Clear communication — reviewers cite upfront pricing and thorough explanations

**Concerns:**
- Botched ceiling job — one reviewer reports a cut pipe, flood damage, and a $700 charge
- Pricing gap flagged — one reviewer cited a much higher quote than a comparable job elsewhere

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds an active Massachusetts plumbing license _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 3099-PL-C registry-verified active — registry holder of record: Chase Plumbing Co., Inc”
- 300 Google reviews averaging five stars _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Chase%20Plumbing%20Co.%2C%20Inc.&query_place_id=ChIJCdmSIM2f44kRT-ChJNO43rA) — “Google: 5★ from 300 ratings”
- Same-day emergency response for burst pipes and overnight water heater failures _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwRVN5MWpWek5CTWs1UVFsRkxObk53TFhRMGVIYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOlpESy1jVzNBMk5QQlFLNnNwLXQ0eHc%7C%7C?hl=en) — “5★ Very responsive even over a holiday weekend; the plumber that arrived was super professional; identified the problem as something less co…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paUmIwNXpVMnRvVG5jNVMyaGlha2h3Y0VKVlZXYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOjZRb05zU2toTnc5S2hiakhwcEJVVWc%7C%7C?hl=en) — “5★ Our water heater leaked in the middle of the night. Chase was able to not only send out a crew out the same day to remove and replace our…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4bzdUdlVnEAE!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CIHM0ogKEICAgICxo7TvUg%7C%7C?hl=en) — “5★ During the sudden temperature drop in February, a pipe in my house froze and burst, flooding the ceilings and walls--- while I was travel…”
- Frequently praised for tankless water heater installs and annual Navien descaling service _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSbE9GRlBXVmhJYVY5aVRrYzJaa2N4VFZVeFVHYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOjRlOFFPWVhIaV9iTkc2ZkcxTVUxUGc%7C%7C?hl=en) — “5★ Excellent plumbers. Very transparent, prompt, and did a fabulous job installing a new tankless water heater for my house. Their pricing w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pjdFJuSnJRM2haUXpGMVprOUtNMTl5VkhoeGJHYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOjctRnJrQ3hZQzF1Zk9KM19yVHhxbGc%7C%7C?hl=en) — “5★ Scheduling the annual service for my Navien tankless water heater is always an absolute breeze. Chase Plumbing is incredibly reliable—the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GM1kyeDNXVmxvYlRWbVVEQmpiV2szVnpsUlIwRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOnF3Y2x3WVlobTVmUDBjbWk3VzlRR0E%7C%7C?hl=en) — “5★ Descale tankless hot water heater, technician did a fabulous job in a timely manner. On time for the job and fully explained job.”
- Several long-running customer relationships, some spanning a decade or more with owner Ian _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxek0yWTJkV3M1T1VoM1VqaEJNak42UkhaTmFtYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOi1zM2Y2dWs5OUh3UjhBMjN6RHZNamc%7C%7C?hl=en) — “5★ I recommend building a relationship with your plumber / plumbing company. Plumbing needs can be unpredictable. Chase is reliable. We’ve b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWNmEyRXdNamhHWVRacU4yRllSazlwV2psUlRsRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOlV6a2EwMjhGYTZqN2FYRk9pWjlRTlE%7C%7C?hl=en) — “5★ Ian has been our plumber for well over 10 years, and we will never call anyone else. He and his team are top-notch. Everything is done wi…”
- Boiler and heating system service, including air separator repairs and gas-fired high-efficiency units _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKd1JHdDRhV0kwVVRFd1RtdG1aMDlzTlcxRmVXYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOkJwRGt4aWI0UTEwTmtmZ09sNW1FeWc%7C%7C?hl=en) — “5★ Chase Plumbing fixed my boiler's air separator issue quickly, efficiently and at a very reasonable price. I would say for me that was the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21waWRIRjZOWEpzVDA1WVYweHlWbU5tZURsMlpGRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOmpidHF6NXJsT05YV0xyVmNmeDl2ZFE%7C%7C?hl=en) — “5★ I wanted to take a moment to personally recognize the outstanding service recently provided by Chase technicians on a gas fire high effic…”
- In a 2023 review, a customer described a job from roughly two years earlier where the plumber cut through a pipe while opening ceiling access, flooding a dining room, then charged $700 without correctly locating the leak _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSaHNIVkVREAE!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CIHM0ogKEICAgIDRhsHVEQ%7C%7C?hl=en) — “1★ I used chase 2 years ago when I had a leak in my new home. They came and tore 4 wholes in the ceiling. While doing that the plumber cut t…”
- A 2024 reviewer felt overcharged for a fixture install compared to the same job done elsewhere, though a follow-up call with the owner partly resolved it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOeV9xcjRRRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CIHM0ogKEICAgICNy_qr4QE%7C%7C?hl=en) — “3★ I originally gave this 2 stars, and later updated to 3 stars (see additional information at bottom of review), after having a second call…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSbE9GRlBXVmhJYVY5aVRrYzJaa2N4VFZVeFVHYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOjRlOFFPWVhIaV9iTkc2ZkcxTVUxUGc%7C%7C?hl=en) — “5★ Excellent plumbers. Very transparent, prompt, and did a fabulous job installing a new tankless water heater for my house. Their pricing w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGYVVVdEJkMk5KU21oeVpVZFFUa1JRZHpFMmFWRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOkFaUUtBd2NJSmhyZUdQTkRQdzE2aVE%7C%7C?hl=en) — “5★ Was referred to them after finding out I leak in my sewer pipes. Mike was very straight forward in resolving what I was told was the bigg…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT200dE1XazRWRVl0VFc5d1JtaHhkak5yUkRneE9HYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOm4tMWk4VEYtTW9wRmhxdjNrRDgxOGc%7C%7C?hl=en) — “5★ Ian's team installed a backflow prevention device and a second water meter for me. They are easy to work with. Got everything done in one…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4NC1La2VREAE!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CIHM0ogKEICAgICx4-KkeQ%7C%7C?hl=en) — “5★ Chase replaced a section of the main sewer pipe in our basement. They did an amazing job, marrying a replacement pvc pipe to the 60 year …”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xreFgwUmpjV3RVUzBKaVFVRmxkbGd5VTJWcVozYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOlkxX0RjcWtUS0JiQUFldlgyU2VqZ3c%7C%7C?hl=en) — “5★ Had an issue with my furnace and Chase came out to fix.  They were professional, timely and didn't overcharge me like the past companies …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKd1JHdDRhV0kwVVRFd1RtdG1aMDlzTlcxRmVXYxAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOkJwRGt4aWI0UTEwTmtmZ09sNW1FeWc%7C%7C?hl=en) — “5★ Chase Plumbing fixed my boiler's air separator issue quickly, efficiently and at a very reasonable price. I would say for me that was the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21waWRIRjZOWEpzVDA1WVYweHlWbU5tZURsMlpGRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOmpidHF6NXJsT05YV0xyVmNmeDl2ZFE%7C%7C?hl=en) — “5★ I wanted to take a moment to personally recognize the outstanding service recently provided by Chase technicians on a gas fire high effic…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GQ2JpMUpWV1U0ZFY5NlQzVkJRelp1ZUhkSmFrRRAB!2m1!1s0x0:0xb0deb8d324a1e04f!3m1!1s2@1:CAIQACodChtycF9oOnFCbi1JVWU4dV96T3VBQzZueHdJakE%7C%7C?hl=en) — “5★ I had no heat in the house and the temperature outside was freezing. Chase Plumbing responded to my need and had heat circulating in the …”

## License

Status: **active** (#3099-PL-C, plumber) — verified against the official MA state registry on 2026-09-01, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Chase%20Plumbing%20Co.&query_place_id=ChIJCdmSIM2f44kRT-ChJNO43rA): 5.0★ from 300 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Chase%20Plumbing%20Co.&query_place_id=ChIJCdmSIM2f44kRT-ChJNO43rA): Listed on this source
- [Yelp](https://www.yelp.com/biz/chase-plumbing-co-burlington-3): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Suresh Thesayi · 2026-08-24**: Excellent plumbers. Very transparent, prompt, and did a fabulous job installing a new tankless water heater for my house. Their pricing was also quite reasonable. The plumbers who came home were highly professional and cleaned up thoroughly before they left. Definitely recommend this place!
- **5/5 · Google Reviews · Hans Tuneblom · 2026-08-18**: Chase came out to replace a broken bathroom faucet. They were done in no time. Very courteous, very clean, very professional. We will use them again.
- **5/5 · Google Reviews · bob gordon · 2026-08-18**: Had disaster as water heater failed. Joanna expedited an appointment and work with me on a quote. Mike the installer was totally professional and competent. Good company to use.
- **5/5 · Google Reviews · Sheng Gu · 2026-08-14**: Fast response and good quality of work.
- **5/5 · Google Reviews · Peter Darlow · 2026-08-13**: We reached out to Chase Plumbing via a recommendation that they are versed in thermostatic controls for showers.  After a long frustration with our recently installed poorly operating shower valve, Joe from Chase arrived and within less than 30 minutes diagnosed the two issues we had.  A malfunction…
- **5/5 · Google Reviews · Nick Setayesh · 2026-08-07**: Chase plumbing is fantastic. Have been using them for years and will continue to do so!
- **5/5 · Google Reviews · Armen Kasparian · 2026-07-30**: On time, professional and personable.
- **5/5 · Google Reviews · Paul Sateriale · 2026-07-17**: Had an issue with my furnace and Chase came out to fix.  They were professional, timely and didn't overcharge me like the past companies have done.  I will use them again.
- **5/5 · Google Reviews · Katie Smith · 2026-07-16**: Fantastic company. Punctual, courteous, efficient. I highly recommend their services to all!
- **5/5 · Google Reviews · Tiago Xavier · 2026-07-15**: Was referred to them after finding out I leak in my sewer pipes. Mike was very straight forward in resolving what I was told was the biggest plumbing job at their company. Worked very hard to stop the leak and great communication.

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Data freshness: last scanned 2026-09-01T08:10:30.067Z.
Cite as: Chase Plumbing Co. — Tavlee (https://tavlee.com/contractor/chase-plumbing-co-burlington)
Source: https://tavlee.com/contractor/chase-plumbing-co-burlington