---
title: "CISCO HEATING AND COOLING PROS LLC"
description: "Cisco Heating and Cooling Pros holds a 5-star average from 164 Google ratings. Its website lists West Haven, New Haven, Fairfield and Hartford as its servi"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# CISCO HEATING AND COOLING PROS LLC

**Trade:** HVAC / Heating & Cooling · **Address:** 9 Whitney Ln, West Haven, CT 06516 · **Phone:** (203) 535-6677 · **Website:** https://www.ciscoheatingandcoolingpros.com/ · **Languages:** English

**Rating: 4.7/5** (medium confidence) — from 133 reviews across 4 sources.
99% of sentiment-scored reviews read net-positive. Last 6 months: 21 reviews, 0 negative.

## The honest read

Cisco Heating and Cooling Pros holds a 5-star average from 164 Google ratings. Its website lists West Haven, New Haven, Fairfield and Hartford as its service area and says it has been in business six years.

A recent customer whose AC quit in a heat wave said Cisco came out that same morning, hours after the call, and fixed the problem in less than 30 minutes. A recent customer said Francisco and his team came the same day when an A/C unit froze up, identified the issue and fixed it. A recent customer in a third-floor condo said Francisco found a water heater that fit a tight utility closet on the deck that same day, and he and his crew spent several hours the next afternoon getting it in place. A recent customer said the company put in two new trunk lines, turning a one-zone system into two zones with two new wifi-controlled thermostats. A recent customer said they solved a water leakage problem in an attic unit, maintained both AC units and replaced the expansion tank. A recent customer said the company replaced their furnace and answered a lot of questions clearly and patiently.

A 2024 customer said Francisco came out within a couple of hours on a Friday night after business hours when they had no heat or hot water, and his team later installed a whole new system. A 2024 customer said the owner responded within five minutes on a Sunday morning, fixed the issue within 30 minutes, and reached out a couple of hours later to make sure it was working. A 2023 customer said the team replaced a furnace and condenser in a single day, the day after agreeing to the quote.

A 2023 customer wrote that whoever came to the house didn't know what they were doing.

It holds an active Connecticut heating and cooling licence, HTG.0413290-S1, under Francisco R Poou Mo.

**Strengths:**
- Same-morning AC repair — a recent customer said it was fixed in under 30 minutes
- A tight-closet water heater — a recent customer said Francisco found one that fit
- After-hours response — a 2024 customer said Francisco came on a Friday night

**Concerns:**
- A poor service visit — a 2023 customer said whoever came didn't know what they were doing

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 5-star average from 164 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=CISCO%20HEATING%20AND%20COOLING%20PROS%20LLC&query_place_id=ChIJF8Hfl-136IkRrSNtrLjfZPY) — “Google: 5★ from 164 ratings”
- The company's website lists West Haven, New Haven, Fairfield and Hartford as its service area _(confidence: medium)_
  - [Official Website](https://www.ciscoheatingandcoolingpros.com) — “Stated service area (self-reported): West Haven, New Haven, Fairfield, Hartford”
- The company says it has been in business six years _(confidence: medium)_
  - [Official Website](https://www.ciscoheatingandcoolingpros.com) — “Self-reported 6 years in business”
- A recent customer said Cisco came out the same morning during a heat wave and fixed the AC in less than 30 minutes _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5NVdEaDFTbGQyTWtrM2JtTkJWWE5MVTJsS2VYYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOl95WDh1Sld2Mkk3bmNBVXNLU2lKeXc%7C%7C?hl=en-US) — “5★ Our AC stopped working in the middle of a heat wave (of course).  I called a few companies, and most did not answer. One who did said the…”
- A recent customer said a frozen A/C unit was fixed the same day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201RU9HdzVjQzFUYlRGdE16UnJiVFZsZFhkSU1HYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOm5EOGw5cC1TbTFtMzRrbTVldXdIMGc%7C%7C?hl=en-US) — “5★ In the middle of this Summer heat wave, one of my A/C units froze up. Francisco and his team came same day, identified the issue, and fix…”
- A recent customer described a water heater fitted into a tight condo utility closet _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGTlNFMDFSSGc0VjFoUExVcEdRblYxTmpOVldHYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOlFNSE01RHg4V1hPLUpGQnV1NjNVWGc%7C%7C?hl=en-US) — “5★ Our water heater failed and we live on the 3rd floor condo with a very tight utility closet on our deck where the water heater was. We ha…”
- A recent customer described two new trunk lines turning a one-zone system into two zones _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVlVHazBXRzVpZFRaUlFua3dPRGsyVjNGTU5tYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOjRVUGk0WG5idTZRQnkwODk2V3FMNmc%7C%7C?hl=en-US) — “5★ They came on time both for estimate and to do the work.  Efficient, clean and professional. Everything was explained ahead of time and do…”
- A recent customer said the company replaced their furnace _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4TFZqVlBVMUpFT0VwemJXTmtNRTh0VjJOT1pGRRAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOkxLVjVPU1JEOEpzbWNkME8tV2NOZFE%7C%7C?hl=en-US) — “5★ I decided to hire this company to replace my furnace and they did an excellent job. You can tell that they’re very knowledgeable about wh…”
- A 2024 customer said Francisco came within a couple of hours on a Friday night with no heat or hot water _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQOVlDVWtnRRAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CIHM0ogKEICAgICP9YCUkgE%7C%7C?hl=en-US) — “5★ Francisco and his team are great to work with. He is very responsive and came out to check our system within a couple of hours of reachin…”
- A 2023 customer said a furnace and condenser were replaced in a single day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4eTZMSnJBRRAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CIHM0ogKEICAgIDxy6LJrAE%7C%7C?hl=en-US) — “5★ Cisco replaced my furnace and condenser earlier this week. Francisco came by the same day I called to give me a quote and offered a great…”
- A 2023 customer wrote that whoever came to the house didn't know what they were doing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNScUlTWUtBEAE!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CIHM0ogKEICAgICRqISYKA%7C%7C?hl=en-US) — “1★ Bad service!!! Who ever came to my house didnt know what they were doing.”
- It holds an active Connecticut heating and cooling licence, HTG.0413290-S1, under Francisco R Poou Mo. _(confidence: high)_
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hvac license HTG.0413290-S1 registry-verified active — registry holder of record: FRANCISCO R POOU MO”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5NVdEaDFTbGQyTWtrM2JtTkJWWE5MVTJsS2VYYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOl95WDh1Sld2Mkk3bmNBVXNLU2lKeXc%7C%7C?hl=en-US) — “5★ Our AC stopped working in the middle of a heat wave (of course).  I called a few companies, and most did not answer. One who did said the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201RU9HdzVjQzFUYlRGdE16UnJiVFZsZFhkSU1HYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOm5EOGw5cC1TbTFtMzRrbTVldXdIMGc%7C%7C?hl=en-US) — “5★ In the middle of this Summer heat wave, one of my A/C units froze up. Francisco and his team came same day, identified the issue, and fix…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKaVJrSlRlRWswUm5SclowWnNTMEU1Ulc1dFltYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOkJiRkJTeEk0RnRrZ0ZsS0E5RW5tYmc%7C%7C?hl=en-US) — “5★ CISCO HEATING AND COOLING  did an amazing job replacing my air conditioning system. Everything came out perfect from start to finish. The…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4eTZMSnJBRRAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CIHM0ogKEICAgIDxy6LJrAE%7C%7C?hl=en-US) — “5★ Cisco replaced my furnace and condenser earlier this week. Francisco came by the same day I called to give me a quote and offered a great…”
- Also offers Plumbing _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGTlNFMDFSSGc0VjFoUExVcEdRblYxTmpOVldHYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOlFNSE01RHg4V1hPLUpGQnV1NjNVWGc%7C%7C?hl=en-US) — “5★ Our water heater failed and we live on the 3rd floor condo with a very tight utility closet on our deck where the water heater was. We ha…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoaFZHMUlPRll4YzFSNlVWSlNOMUE1WmtkRlkzYxAB!2m1!1s0x0:0xf664dfb8ac6d23ad!3m1!1s2@1:CAIQACodChtycF9oOlhhVG1IOFYxc1R6UVJSN1A5ZkdFY3c%7C%7C?hl=en-US) — “5★ Workers did an excellent job at replacing my broken water heater with a new one. Same day service was very convenient and quick.”

## License

Status: **active** (#HTG.0413290-S1, hvac) — verified against the official CT state registry on 2026-10-19, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=CISCO%20HEATING%20AND%20COOLING%20PROS%20LLC&query_place_id=ChIJF8Hfl-136IkRrSNtrLjfZPY): 5.0★ from 164 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=CISCO%20HEATING%20AND%20COOLING%20PROS%20LLC&query_place_id=ChIJF8Hfl-136IkRrSNtrLjfZPY): Listed on this source
- [Official Website](https://www.ciscoheatingandcoolingpros.com): 6 yrs in business · Self-reported profile and service details
- [Local News](https://www.consumeraffairs.com/homeowners/hvac-companies-new-haven.html): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · William Lipton · 2026-10-12**: Cisco’s team did a great job, very professional and extremely thorough. Cisco and his team are a pleasure with whom to work.
- **5/5 · Google Reviews · Camz G · 2026-10-03**: Jonathan called me the morning to remind me of the service time, and they arrived on time.  The team was courteous, professional, respectful of my home by wearing shoe covers. The servicing was explained and the type of work performed.  Two Google Nest thermostats were also installed, Jonathan and h…
- **5/5 · Google Reviews · Betty Ramos · 2026-08-13**: I called Cisco because my AC was in need of refrigeran. He sent Jonathan which he did an excellent job by checking the system first and was able to detect that the problem was that it needed refrigeran. They are amazing fast responsible and have a reasonable price. I highly recommend them.
- **5/5 · Google Reviews · Francisco Lopez · 2026-08-12**: Mauricio did an excellent job. He arrived quickly, was very professional and organized, and took the time to explain what he was checking and why. He identified the root cause in no time and had the system back up and running. Great service all around. I would definitely recommend Cisco Heating and …
- **5/5 · Google Reviews · JD Zhou · 2026-08-06**: They solved a water leakage problem in our attic AV unit, and maintained both AC units, and replaced the expansion tank. Excellent and very efficient service, and fair price!
- **5/5 · Google Reviews · Milt LjayG · 2026-07-08**: Great service  and fast turnaround.  Highly recommend. Francisco, Mauricio and the guys did a great job!!
- **5/5 · Google Reviews · Jim Adams · 2026-07-02**: Our AC stopped working in the middle of a heat wave (of course).  I called a few companies, and most did not answer. One who did said they could not come out for two weeks! Then I called Cisco (who a friend recommended). They came out that same morning (only hours after I called) and fixed the probl…
- **5/5 · Google Reviews · Tony Pernice · 2026-07-01**: In the middle of this Summer heat wave, one of my A/C units froze up. Francisco and his team came same day, identified the issue, and fixed it - and couldn't have been more attentive and patient as we asked all of our questions. Such an amazing team, will highly recommend!
- **5/5 · Google Reviews · Matt McGowan · 2026-06-24**: Very responsive and knowledgeable. Great people who did a great job
- **5/5 · Google Reviews · Joanne Krasnow · 2026-06-16**: Prompt, respectful and excellent service. Thanks Cisco!

---

Data freshness: last scanned 2026-10-13T20:48:39.619Z.
Cite as: CISCO HEATING AND COOLING PROS LLC — Tavlee (https://tavlee.com/contractor/cisco-heating-and-cooling-pros-llc-west-haven)
Source: https://tavlee.com/contractor/cisco-heating-and-cooling-pros-llc-west-haven

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