# Clayton McKay

**Trade:** Plumbing · **Address:** 665 State Rd Unit 1, Plymouth, MA 02360, USA · **Phone:** (508) 224-6584 · **Website:** http://www.mckayplumbingandheatingplymouth.com/ · **Languages:** English

**Rating: 4.3/5** (medium confidence) — from 210 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
98% of sentiment-scored reviews read net-positive. Last 6 months: 50 reviews, 0 negative.

## The honest read

Clayton McKay is a Plymouth-based outfit that's grown into the kind of company customers use for plumbing, heating, cooling and even electrical work under one roof. The scale of the record makes the case on its own: 4.9 stars across 255 Google ratings, 210 written reviews since 2023, and 51 more in just the last six months. The company's Massachusetts plumbing license is active, verified against the state registry.

The thing reviewers keep pointing to is speed on the days it matters most. A review from the weekend before Memorial Day described the company stepping in during an emergency with everything, from estimate to install, going smoothly. In a February 2026 review, a homeowner called during the busiest week of winter with frozen pipes and got a technician out within a few hours. Several other accounts describe same-day or next-day service for leaks, no-heat calls, and dead air conditioners.

Beyond speed, reviewers describe technicians who take the extra look. One customer, now renewing an annual contract for a third year, described a technician catching a warranty-covered issue during a routine inspection simply by not rushing through it - the kind of catch that would have meant a miserable summer if missed. In a 2023 review, a homeowner with badly outdated, hard-to-access piping described a team of plumbers working through a job with zero access points and keeping the original plumbing intact where they could. Several reviewers describe using the company for years - one for six years straight, another switching to them after a longtime plumber retired.

The record isn't spotless. A January 2026 review described a gas burner repair that didn't actually fix a no-heat problem: after the tech "cleared air in the line," the heat still didn't work, a follow-up visit blamed an unrelated staffing issue, and the reviewer says no one called back before a bill arrived. An October 2025 review described a faucet repair that went the other way - the technician disassembled the fixture, said a replacement was needed without saying so up front, and left the reviewer with a leak that was worse than before and no way to shut off the water. A few other reviews, including one from May 2026, called the pricing higher than other plumbers, and one described being asked for full payment upfront before any work started.

For plumbing, HVAC, or electrical work in the Plymouth area, this is a large, well-established operation with an active license and an unusually deep, mostly strong record - worth going in with a clear understanding of pricing and payment terms up front given the handful of accounts above.

**Strengths:**
- Fast emergency response — frozen pipes and leaks fixed within hours
- Thorough diagnostics — caught a warranty issue other techs might miss
- Old-house plumbing expertise — 2023 review cites a five-plumber team job
- Long-term customers — some report using them for years

**Concerns:**
- Unresolved heat repair — Jan. 2026 review cites no callback, still billed
- Botched faucet fix — Oct. 2025 review cites a worse leak after
- Pricing concerns — some reviews call it pricier than other plumbers

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds an active Massachusetts plumbing license, verified against the state registry. _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 13693-PL-M verified active”
- A review from the weekend before Memorial Day 2026 described the company handling an emergency plumbing issue smoothly from estimate through install. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25FeFR6TlFZV1JsTUU1dVlXbEVUWHBHUlZjd09WRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnExTzNQYWRlME5uYWlETXpGRVcwOVE%7C%7C?hl=en) — “5★ I prefer to deal with local companies and I’m glad I did. I had an emergency the weekend b4 Memorial Day. I called Clayton-McKay and Scot…”
- A February 2026 review described a technician arriving within a few hours during a busy winter week to address frozen pipes. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OdE1EVlJRa3gzT0ZsMmJrdDRaVTQxT1VWdGMwRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnNtMDVRQkx3OFl2bkt4ZU41OUVtc0E%7C%7C?hl=en) — “5★ I contacted Clayton McKay during the busiest week of the winter with frozen pipes. Much to my surprise, they were able to come out within…”
- A customer now renewing an annual service contract for a third year described a technician catching a warranty-covered system issue during a thorough, unhurried inspection. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Sc2JYSjNSazlUV2toV2NrdEpObTlNYzNaR1IwRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnRsbXJ3Rk9TWkhWcktJNm9Mc3ZGR0E%7C%7C?hl=en) — “5★ I have have had a very positive experience and now renewing my contract for a third year. The brilliant tech Adam found an issue with my …”
- In a 2023 review, a homeowner with badly outdated, hard-to-access piping described a team of plumbers working through the job while keeping the original plumbing intact where possible. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxc0pMOFhnEAE!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CIHM0ogKEICAgIC1sJL8Xg%7C%7C?hl=en) — “5★ I just wanted to express how pleased I am with this company. Our plumbing issue was a challenge. We have extremely old piping in our hous…”
- Several reviewers describe using the company repeatedly over years, including one customer of six years and another who switched to it after a longtime plumber retired. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Nd1dHMTBXbko1U2tGUU9GWkZWbXhGWkZGWGMxRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnMwWG10WnJ5SkFQOFZFVmxFZFFXc1E%7C%7C?hl=en) — “5★ He fixed one of the toilets and gave me an estimate to replace the other.   Professional and pleasant to work with.  Have been using this…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oNE5FWXljSHBtUTNka1JWTnBVbnBOTkU1cFptYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOmh4NEYycHpmQ3dkRVNpUnpNNE5pZmc%7C%7C?hl=en) — “5★ Our plumber of many years retired and we were left with no idea of who to call for a small problem with a kitchen faucet. I asked several…”
- A January 2026 review described a gas burner repair that did not fix a no-heat problem, a follow-up visit that blamed an unrelated staffing issue, and no callback before a bill arrived. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Sek9IVXpYMlZZWWpkR2VtbHlRMUZrU1ZST00yYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnRzOHUzX2VYYjdGemlyQ1FkSVROM2c%7C%7C?hl=en) — “1★ They came to fix gas burner. Tech “ cleared air in the line. “ The heat did not work and called again. Someone came out 2 days later and …”
- An October 2025 review described a faucet repair where the technician disassembled the fixture, said a replacement was needed without warning in advance, and left the reviewer with a worse leak and no way to shut off the water. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxSU9GZ3lZamR1VVhRd2NrRnViVVppTW1OdVMwRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOk1IOFgyYjduUXQwckFubUZiMmNuS0E%7C%7C?hl=en) — “1★ Called for service on a small drip from a bathroom faucet, and said the shut offs do not work, they said they would be there the next day…”
- A few reviews, including one from May 2026, described the pricing as higher than other plumbers, and a February 2026 review described declining service because full payment upfront was required before work would start. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ZNU1WTjRiRjlJYVRKTmFVb3hRWGxzVkRSUWRsRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOmY5MVN4bF9IaTJNaUoxQXlsVDRQdlE%7C%7C?hl=en) — “3★ Used Clayton McKay for outdoor plumbing repair due to a leak   and the quality was good, but quite pricey. I would call other plumbers be…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kc1RXMVFiM2QwVVVoMkxXaExPREoyTUdOeU0wRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOmdsTW1Qb3d0UUh2LWhLODJ2MGNyM0E%7C%7C?hl=en) — “2★ We did not receive services from them as they required 100% payment of estimated costs prior to starting the work. I have not used them i…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xalJFOUJZMGN6UkdaaE5tODJOSGhZZDJsTGExRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOm1jRE9BY0czRGZhNm82NHhYd2lLa1E%7C%7C?hl=en) — “5★ I had an emergency water leak from my water tank and a technician was sent out to my own  The technician was experienced, professional an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OU1dqZ3hiMFZ2VjJWV2RVRkZOamszUWsxME5sRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnNSWjgxb0VvV2VWdUFFNjk3Qk10NlE%7C%7C?hl=en) — “5★ I needed a plumber for an issue with a sewage ejector pump. A plumber came out next day and diagnosed the issue, communicated the problem…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1VmJFMHlWVXBuY0VsYU1ESnNSMHRsWm5wbVNIYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOk5VbE0yVUpncElaMDJsR0tlZnpmSHc%7C%7C?hl=en) — “5★ I discovered a pinhole leak, plumber came earlier than scheduled appointment which was fantastic, and did a great job fixing the leak. Fr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVFZHWjJaMlJ4UldkM016Tk9aRWxPY2tneVJGRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOjRTVGZ2Z2RxRWd3MzNOZElOckgyRFE%7C%7C?hl=en) — “5★ Broken pipe in our outdoor shower. Called McKay;  the sent a very qualified Plumber over next morning. He fixed the problem in about an h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxc0pMOFhnEAE!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CIHM0ogKEICAgIC1sJL8Xg%7C%7C?hl=en) — “5★ I just wanted to express how pleased I am with this company. Our plumbing issue was a challenge. We have extremely old piping in our hous…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Sc2JYSjNSazlUV2toV2NrdEpObTlNYzNaR1IwRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOnRsbXJ3Rk9TWkhWcktJNm9Mc3ZGR0E%7C%7C?hl=en) — “5★ I have have had a very positive experience and now renewing my contract for a third year. The brilliant tech Adam found an issue with my …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GQk4wSnVjVWREWW00eFFVbEpWbGxzT1V0UFVVRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOmFBN0JucUdDYm4xQUlJVllsOUtPUUE%7C%7C?hl=en) — “5★ Nick was timely and very knowledgeable. He trouble-shot our AC unit and listened to our description and ultimately resolved the issue. In…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaTlFqaHVSRUZRYXpWVGIyRmtXWHA1T0MxMlNYYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOlZNQjhuREFQazVTb2FkWXp5OC12SXc%7C%7C?hl=en) — “5★ Our air conditioning problem was identified quickly and the repair person had the parts the next morning.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taQ04wbEdlVTlsVEdwSmVuWnJlRVZvY0ZwSUxYYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOkZCN0lGeU9lTGpJenZreEVocFpILXc%7C%7C?hl=en) — “5★ Great service! Called these guys this morning and they came out same day. They were able to diagnose my outdoor central air unit and repa…”
- Also offers Electrical _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OMGEwTnhWM1JPTTNJM1kyNXpaalk0VmtOUWRHYxAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOmN0a0NxV3ROM3I3Y25zZjY4VkNQdGc%7C%7C?hl=en) — “5★ Terrific professional team. Fair and reasonable pricing for heat pumps and several other electrical snd plumbing services.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOalIwTkpVbUo2UTFCM01EQjVjMUkzUkZOb1gwRRAB!2m1!1s0x0:0xb61f84d7b4edd34f!3m1!1s2@1:CAIQACodChtycF9oOjNjR0NJUmJ6Q1B3MDB5c1I3RFNoX0E%7C%7C?hl=en) — “5★ Clayton McKay gives topnotch service. They are responsive and professional.  And do great work..plumbing, HVAC maintenance and electric w…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#13693-PL-M, plumber) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Clayton%20McKay&query_place_id=ChIJKUiFG0F-agART9PttNeEH7Y): 4.9★ from 272 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Clayton%20McKay&query_place_id=ChIJKUiFG0F-agART9PttNeEH7Y): Listed on this source
- [Yelp](https://www.yelp.com/biz/mckay-plumbing-and-heating-plymouth-4): Listed on this source
- [Official Website](http://www.mckayplumbingandheatingplymouth.com): Self-reported profile and service details
- [Exa](https://www.checkbook.org/ma/plymouth/plumbers/mckay-plumbing-and-heating/c18ee): 8 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Doret Phillip · 2026-06-29**: I had an emergency water leak from my water tank and a technician was sent out to my own  The technician was experienced, professional and friendly he explained what needed to be done and my agreement to the plan
- **5/5 · Google Reviews · Larry Cuzzi · 2026-06-24**: The service was prompt, professional, and complete. Two hours after I called them indicating that I had a leak in my bathroom someone was here.
It was somewhat complicated in that the leak was coming from an upstairs bathroom.
However, Rob was able to diagnose the issue, especially since it potentia…
- **5/5 · Google Reviews · Diane Spencer · 2026-06-18**: I have have had a very positive experience and now renewing my contract for a third year. The brilliant tech Adam found an issue with my system because he is thorough and doesn't rush through inspections. It was covered under warranty, but I would have had a miserable summer if he hadn't been alert.…
- **5/5 · Google Reviews · Kelly Shanley · 2026-06-18**: Nick was timely and very knowledgeable. He trouble-shot our AC unit and listened to our description and ultimately resolved the issue. In addition we decided to take advantage of the annual maintenance program available through the company.
- **5/5 · Google Reviews · Jim Thompson · 2026-06-16**: I got a same day appointment which I very much appreciated. Andrew and his assistant were very capable and knowledgeable. They solved my issue with a gas stove very quickly and efficiently. They also checked all the connections for leaks.
I highly recommend Clayton McKay plumbing.
- **5/5 · Google Reviews · Mark M · 2026-06-15**: Top notch service and dependability.
- **5/5 · Google Reviews · Paul Parker · 2026-06-13**: I needed a plumber for an issue with a sewage ejector pump. A plumber came out next day and diagnosed the issue, communicated the problem well so it was understood what failed, gave a time line on the parts needed and was very clean, cleaning the whole area around where the work was done leaving the…
- **5/5 · Google Reviews · Kim Crociati · 2026-06-13**: Very professional and quick response time
- **5/5 · Google Reviews · Colleen Salvaggi · 2026-06-11**: I discovered a pinhole leak, plumber came earlier than scheduled appointment which was fantastic, and did a great job fixing the leak. Friendly and professional, thanks!
- **5/5 · Google Reviews · Shannon Burrington · 2026-06-09**: Terrific professional team. Fair and reasonable pricing for heat pumps and several other electrical snd plumbing services.

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Data freshness: last scanned 2026-07-02T03:41:58.591Z.
Cite as: Clayton McKay — Tavlee (https://tavlee.com/contractor/clayton-mckay-plymouth)
Source: https://tavlee.com/contractor/clayton-mckay-plymouth