# Cleanliness Solution **Trade:** House Cleaning · **Phone:** (857) 417-3672 · **Website:** https://www.tiktok.com/@cleanlinesssolution?_t=8q9jQLV7vTT&_r=1 · **Languages:** English **Rating: 3.5/5** (medium confidence) — from 12 reviews across 4 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Cleanliness Solution is a residential cleaning crew that reviewers describe by the same name every time — Neile. Across Google, Thumbtack and a scattering of other platforms, the pattern repeats: a homeowner calls, Neile and her team show up on time, sometimes the same day, and the house comes back cleaner than expected. Thumbtack puts the business at about ten years old. The written record runs deep for a small cleaning outfit — customers have been writing about this crew since at least 2018, and one reviewer in 2023 noted having used them for seven straight years. On Thumbtack, that history now adds up to 445 ratings averaging 4.7 stars, 625 completed hires and 53 projects shown on the profile, a volume few cleaning businesses this size reach. Google's smaller sample runs a perfect 5 stars across 28 ratings, and the specifics back it up: a homeowner recovering from surgery who hadn't been able to clean for months came home to "a completely different house"; an Airbnb superhost calls the crew, in her words, "a big part of the reason" her turnovers run smoothly; a single mother recovering from a chaotic move said the team organized her belongings and left her apartment spotless. Short-term rental hosts show up more than once in the reviews, praising fast, reliable turnovers between guests — a niche this crew has clearly built real trust in. Thumbtack lists house cleaning as the core offering, alongside handyman work, carpet cleaning, commercial cleaning and pressure washing, though the reviews themselves are almost entirely about home cleaning. One thing worth asking about: Thumbtack's larger sample tells a slightly less spotless story than Google's — about 5% of its 445 ratings land at 1 or 2 stars, though none of that specific feedback is shown here, so it's worth confirming scope and pricing before booking anything unusual. The business isn't BBB-accredited, which is common for an outfit this size and not on its own a concern. For a straightforward home or short-term-rental cleaning, especially on short notice, this is a crew with a long, consistently positive paper trail behind it; just nail down the job details up front. **Strengths:** - Owner Neile — reviewers credit her crew's speed and thoroughness - Deep review history — customers span 2018 to 2025 - Rental turnovers — Airbnb hosts praise fast, reliable turnarounds - Thumbtack track record — 445 ratings, 625 hires, 4.7 stars **Concerns:** - Some low Thumbtack scores — about 5% of 445 ratings sit 1-2 stars **Where sources disagree:** - Google's 28 ratings are all 5 stars, while Thumbtack's larger 445-rating sample includes a small share of 1-3 star scores ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Reviews span 2018 to 2025, including a customer who says they've used the crew for seven straight years _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1Zzl1N1dREAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC5g9u7WQ%7C%7C?hl=en-US) — “5★ I've used Cleanliness Solution for the last 7 years and have been incredibly happy with the service. The team is thorough and efficient a…” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “My house looks amazing! I have a few health issues that keep me from being able to give my house a thorough wash down and get rid of all tha…” - Owner Neile and her crew are named by multiple reviewers for punctual, thorough cleanings _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmbi1LOU5REAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgICfn-K9NQ%7C%7C?hl=en-US) — “5★ absolutely the best cleaning crew in the Waltham area. They literally came the same day I contacted them and I had just gotten surgery so…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1aDlqNTVBRRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC5h9j55AE%7C%7C?hl=en-US) — “5★ I am an Airbnb superhost and Neile and her crew are a big part of the reason. They are super efficient and make the place sparkly clean i…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0bjZyNVVREAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIDtn6r5UQ%7C%7C?hl=en-US) — “5★ I used these ladies for a “ deep clean” on my condo. I couldn’t have been happier. They did everything they said they would do and then…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5dU9ieE5BEAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC9uObxNA%7C%7C?hl=en-US) — “5★ Was a little apprehensive when I talked to Neile as I never had used a cleaning service before. After she and her crew were finished ,my …” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “My house looks amazing! I have a few health issues that keep me from being able to give my house a thorough wash down and get rid of all tha…” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “The three women that were sent to my apartment went above and beyond. Being a single mother and working full time, I find it’s hard to keep …” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “I can't say enough good things about Neile and her incredible cleaning crew! On very short notice, Neile came through for me with four of he…” - Thumbtack's profile shows 445 ratings averaging 4.7 stars, 625 hires and 53 projects _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Thumbtack: 4.7★ from 445 ratings” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “53 project(s) shown on Thumbtack” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Thumbtack profile for Cleanliness Solution (House Cleaning, Chelsea MA) shows a Great 4.7 rating over 445 reviews, 625 hires, and 10 years i…” - Google reviewers give a perfect 5 stars across 28 ratings, citing same-day service and thorough deep cleans _(confidence: medium)_ - [Google](https://www.google.com/maps/search/?api=1&query=Cleanliness%20Solution&query_place_id=ChIJCUSR-_Z344kRfLnEjrwmx90) — “Google: 5★ from 28 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmbi1LOU5REAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgICfn-K9NQ%7C%7C?hl=en-US) — “5★ absolutely the best cleaning crew in the Waltham area. They literally came the same day I contacted them and I had just gotten surgery so…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5dU9ieE5BEAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC9uObxNA%7C%7C?hl=en-US) — “5★ Was a little apprehensive when I talked to Neile as I never had used a cleaning service before. After she and her crew were finished ,my …” - Short-term rental hosts specifically credit the crew with fast, reliable turnovers between guests _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1eXBLam13RRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgID5ypKjmwE%7C%7C?hl=en-US) — “5★ I have had an amazing experience using Neile and her team for my short term rental cleanings. Her team does a fantastic job, are reliable…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1aDlqNTVBRRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC5h9j55AE%7C%7C?hl=en-US) — “5★ I am an Airbnb superhost and Neile and her crew are a big part of the reason. They are super efficient and make the place sparkly clean i…” - Thumbtack lists house cleaning, handyman work, carpet cleaning, commercial cleaning and pressure washing among the services offered _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Services offered (Thumbtack): Handyman, Carpet Cleaning, Commercial Cleaning, Pressure Washing, House Cleaning” - About 5% of Thumbtack's 445 ratings land at 1 or 2 stars, though no complaint text is shown _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Thumbtack star distribution: 85% 5★ · 7% 4★ · 3% 3★ · 2% 2★ · 3% 1★ (of 445 ratings)” - Specializes in House Cleaning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmbi1LOU5REAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgICfn-K9NQ%7C%7C?hl=en-US) — “5★ absolutely the best cleaning crew in the Waltham area. They literally came the same day I contacted them and I had just gotten surgery so…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1eXBLam13RRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgID5ypKjmwE%7C%7C?hl=en-US) — “5★ I have had an amazing experience using Neile and her team for my short term rental cleanings. Her team does a fantastic job, are reliable…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1M2Z5anJRRRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC53fyjrQE%7C%7C?hl=en-US) — “5★ I highly recommend Cleanliness Solutions. They do an incredible job of cleaning my home . The girls are very nice and they are so throu…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1Zzl1N1dREAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC5g9u7WQ%7C%7C?hl=en-US) — “5★ I've used Cleanliness Solution for the last 7 years and have been incredibly happy with the service. The team is thorough and efficient a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1aDlqNTVBRRAB!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC5h9j55AE%7C%7C?hl=en-US) — “5★ I am an Airbnb superhost and Neile and her crew are a big part of the reason. They are super efficient and make the place sparkly clean i…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0bjZyNVVREAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIDtn6r5UQ%7C%7C?hl=en-US) — “5★ I used these ladies for a “ deep clean” on my condo. I couldn’t have been happier. They did everything they said they would do and then…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5dU9ieE5BEAE!2m1!1s0x0:0xddc726bc8ec4b97c!3m1!1s2@1:CIHM0ogKEICAgIC9uObxNA%7C%7C?hl=en-US) — “5★ Was a little apprehensive when I talked to Neile as I never had used a cleaning service before. After she and her crew were finished ,my …” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “I cannot say enough good things about their team. Nearly sent four people over to clean a four bedroom two bath house and they were done in …” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Absolutely amazing job! We had clothes everywhere. They not only did a wonderful job cleaning but helped organized all the “stuff” we had. I…” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “My house looks amazing! I have a few health issues that keep me from being able to give my house a thorough wash down and get rid of all tha…” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “The three women that were sent to my apartment went above and beyond. Being a single mother and working full time, I find it’s hard to keep …” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “I can't say enough good things about Neile and her incredible cleaning crew! On very short notice, Neile came through for me with four of he…” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Services offered (Thumbtack): Handyman, Carpet Cleaning, Commercial Cleaning, Pressure Washing, House Cleaning” - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Thumbtack profile for Cleanliness Solution (House Cleaning, Chelsea MA) shows a Great 4.7 rating over 445 reviews, 625 hires, and 10 years i…” - Also offers Handyman _(confidence: low)_ - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Services offered (Thumbtack): Handyman, Carpet Cleaning, Commercial Cleaning, Pressure Washing, House Cleaning” - Also offers Specialty Services _(confidence: low)_ - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682) — “Services offered (Thumbtack): Handyman, Carpet Cleaning, Commercial Cleaning, Pressure Washing, House Cleaning” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Thumbtack](https://www.thumbtack.com/ma/chelsea/house-cleaning/cleanliness-solution/service/286846318670791682): 4.7★ from 445 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cleanliness%20Solution&query_place_id=ChIJCUSR-_Z344kRfLnEjrwmx90): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Cleanliness%20Solution&query_place_id=ChIJCUSR-_Z344kRfLnEjrwmx90): 5.0★ from 28 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/chelsea/profile/cleaning-services/cleanliness-solution-0021-549263): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Mary · 2025-01-02**: absolutely the best cleaning crew in the Waltham area. They literally came the same day I contacted them and I had just gotten surgery so my house hadn't been cleaned in months nor could I clean. I came home to a completely different house. I am still stunned at their professionalism and working wit… - **Thumbtack · Driss A. · 2024-08-26**: I can't say enough good things about Neile and her incredible cleaning crew! On very short notice, Neile came through for me with four of her amazing team members. They arrived right on time and immediately got to work, making my house sparkle like never before. Even though they had never been to my… - **5/5 · Google Reviews · Joseph Bausk · 2024-03-01**: Was a little apprehensive when I talked to Neile as I never had used a cleaning service before. After she and her crew were finished ,my appreciation disappeared. They did a MAGNIFICENT job. I was so pleased that I am thinking of having them come on a monthly basis. - **5/5 · Google Reviews · Trishy_52 Scollins · 2024-02-08**: I used these ladies for a “ deep clean” on my condo. I couldn’t have been happier. They did everything they said they would do and then some. I would highly recommend Neile and her company. Hard workers! - **Thumbtack · Myra P. · 2023-11-21**: I cannot say enough good things about their team. Nearly sent four people over to clean a four bedroom two bath house and they were done in under two hours. I have never seen the house look so good even though we vacuum and wash our carpets every other week. We will be working with them again more r… - **5/5 · Google Reviews · Santosh Kuruvilla · 2023-10-22**: I have had an amazing experience using Neile and her team for my short term rental cleanings. Her team does a fantastic job, are reliable, easy to communicate with, and very thorough. Neile goes the extra mile to make sure your place is in perfect condition for each guest. My guests have given 5 sta… - **5/5 · Google Reviews · Yanti Arifin · 2023-10-17**: I am an Airbnb superhost and Neile and her crew are a big part of the reason. They are super efficient and make the place sparkly clean in time for the next guest. Neile always makes sure her crew shows up on time and in 2 years they have never failed to get the job done. I’d be dead in the water wi… - **5/5 · Google Reviews · Maggie McCanner · 2023-10-16**: I've used Cleanliness Solution for the last 7 years and have been incredibly happy with the service. The team is thorough and efficient as well as flexible using products I prefer. I highly recommend their cleaning service as a trustworthy and reliable service provider. - **5/5 · Google Reviews · marie fletcher · 2023-10-16**: I highly recommend Cleanliness Solutions. They do an incredible job of cleaning my home . The girls are very nice and they are so through . I’m very happy with Neile and her staff. - **Thumbtack · Kesha B. · 2021-09-13**: The three women that were sent to my apartment went above and beyond. Being a single mother and working full time, I find it’s hard to keep my space clean. They organized my items and left my apartment spotless. I will defiantly work with them in the future and I will recommend their services to my … --- Data freshness: last scanned 2026-09-09T21:07:26.750Z. Cite as: Cleanliness Solution — Tavlee (https://tavlee.com/contractor/cleanliness-solution) Source: https://tavlee.com/contractor/cleanliness-solution