# Coastal Industries, Inc.

**Trade:** Windows / Siding / Gutters · **Address:** 77 Newark St, Haverhill, MA 01832, USA · **Phone:** (978) 373-1543 · **Website:** https://ciiwindowsanddoors.com/ · **Languages:** English

**Rating: 3.7/5** (low confidence) — from 2 reviews across 7 sources.

## The honest read

Coastal Industries has been making windows and doors out of its own Haverhill facility since 1973 — a genuinely rare setup, since most window companies in this directory install someone else's product rather than manufacture their own. The company, still family owned according to its own site, serves customers across Massachusetts, New Hampshire and into Maine with vinyl replacement windows, storm windows, doors, porch enclosures and screens.

The handful of reviews on file are notably specific about aftercare rather than just the sale. One customer, writing in late 2025, called the installation work well done and every staff member courteous and skilled. Another, in a 2024 review, described a tree crashing through a brand-new replacement window during a storm — Coastal treated it as an emergency, came out quickly, built a replacement, and had it installed within days. A Reddit poster, posting in 2026, separately described buying storm windows and then six vinyl double-hung replacements installed in 2023 for $4,500.

One thing worth confirming directly: the state registry shows the company's Massachusetts home improvement contractor registration as currently expired, so it's worth asking about its status before signing a contract. Its BBB page also shows an A+ grade but lists the company as non-accredited, even though other directories cite BBB accreditation as one of its credentials — a discrepancy worth a quick check on BBB's own site if that distinction matters to you.

For a straightforward window or door replacement from a company with over five decades on the same street, Coastal is a reasonable call — just confirm the registration is current and get the manufacturing lead time in writing, since this is a small operation making its own product rather than installing off a shelf.

**Strengths:**
- Manufactures its own product — builds windows and doors in-house, not a reseller
- Emergency response — replaced a storm-damaged window within days
- 53 years in business — family owned since 1973
- Courteous, skilled staff — praised across estimate, sales, and installation

**Concerns:**
- Expired registration — Massachusetts HIC license is on record as expired
- BBB accreditation mismatch — BBB's own page lists the company as non-accredited

**Where sources disagree:**
- BBB's own listing describes the company as a non-accredited business (though rated A+), while Houzz and Angi list "BBB Accredited Business" as one of its credentials — the two disagree on accreditation status.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Its Massachusetts home improvement contractor registration is on record as expired. _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 189563 registry-verified expired”
- Family owned and operated since 1973, per the company's own site. _(confidence: medium)_
  - [Official Website](https://ciiwindowsanddoors.com) — “Company history (self-reported): Family owned and operated since 1973.”
  - [Official Website](https://ciiwindowsanddoors.com) — “Self-reported 53 years in business”
- Manufactures its own windows and doors on-site in Haverhill rather than reselling another brand. _(confidence: high)_
  - [Official Website](https://ciiwindowsanddoors.com) — “Coastal Industries manufactures and installs windows, doors, porch enclosures, and screens from its Haverhill, MA facility for customers in …”
- A storm-damaged window was assessed and replaced within days as an emergency repair. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUalBEcHZnRRAB!2m1!1s0x0:0x52da75b040ec9e4c!3m1!1s2@1:CIHM0ogKEICAgICTjPDpvgE%7C%7C?hl=en-US) — “5★ My new replacement windows were made by Coastal Industries and within 6 months a tree came through a window during a storm..Linda and Jes…”
- A reviewer described every staff member as courteous and the installation work as high quality. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5eFMxUXdWRWRGYkY5aVlrSlVTME5QV1dSTlNVRRAB!2m1!1s0x0:0x52da75b040ec9e4c!3m1!1s2@1:CAIQACodChtycF9oOl9xS1QwVEdFbF9iYkJUS0NPWWRNSUE%7C%7C?hl=en-US) — “5★ This company makes outstanding windows and doors.  They are very high quality, attractive, very functional and are extremely energy effic…”
- Manufactures and installs vinyl replacement windows, storm windows, doors, and porch enclosures. _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/massachusetts/comments/1rzwegf/lets_talk_replacement_windows/obrsims/) — “r/massachusetts — I was shocked to have discovered Coastal Industries in Haverhill.”
  - [Official Website](https://ciiwindowsanddoors.com) — “Coastal Industries manufactures and installs windows, doors, porch enclosures, and screens from its Haverhill, MA facility for customers in …”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Official Website](https://ciiwindowsanddoors.com) — “Coastal Industries manufactures and installs windows, doors, porch enclosures, and screens from its Haverhill, MA facility for customers in …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5eFMxUXdWRWRGYkY5aVlrSlVTME5QV1dSTlNVRRAB!2m1!1s0x0:0x52da75b040ec9e4c!3m1!1s2@1:CAIQACodChtycF9oOl9xS1QwVEdFbF9iYkJUS0NPWWRNSUE%7C%7C?hl=en-US) — “5★ This company makes outstanding windows and doors.  They are very high quality, attractive, very functional and are extremely energy effic…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUalBEcHZnRRAB!2m1!1s0x0:0x52da75b040ec9e4c!3m1!1s2@1:CIHM0ogKEICAgICTjPDpvgE%7C%7C?hl=en-US) — “5★ My new replacement windows were made by Coastal Industries and within 6 months a tree came through a window during a storm..Linda and Jes…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **expired** (#189563, hic) — verified against the official MA state registry on 2026-07-29, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Coastal%20Industries%2C%20Inc.&query_place_id=ChIJxyfe--0B44kRTJ7sQLB12lI): 4.8★ from 18 ratings
- [Official Website](https://ciiwindowsanddoors.com): 53 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Coastal%20Industries%2C%20Inc.&query_place_id=ChIJxyfe--0B44kRTJ7sQLB12lI): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/storm-windows-and-doors/coastal-industries-incorporated-0021-21966): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/haverhill/coastal-industries-inc-reviews-42712019.htm): Listed on this source
- [Yelp](https://www.yelp.com/biz/coastal-industries-haverhill): Listed on this source
- [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/coastal-industries-inc-pfvwus-pf~185849830): 5.0★ from 4 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I was shocked to have discovered Coastal Industries in Haverhill. 

They make their own products. I initially bought storm windows from them. Then I explored their vinyl windows. I replaced 6 vinyl do…” — u/Mermaan in r/massachusetts (2026-03-22) — https://www.reddit.com/r/massachusetts/comments/1rzwegf/lets_talk_replacement_windows/obrsims/

## Recent reviews

- **5/5 · Google Reviews · Laurie Jutzi · 2025-11-04**: This company makes outstanding windows and doors.  They are very high quality, attractive, very functional and are extremely energy efficient.  Every company member I have dealt with has been courteous, highly skilled and very professional.  Their installation work is beautifully done.  I enthusiast…
- **5/5 · Google Reviews · Rebecca Smith · 2024-05-11**: My new replacement windows were made by Coastal Industries and within 6 months a tree came through a window during a storm..Linda and Jesse were Wonderful..They were here in no time to assess and as an Emergency situation were able to make a new one and replace it within days…I was Amazed!  Great Cu…

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Data freshness: last scanned 2026-07-29T21:22:42.509Z.
Cite as: Coastal Industries, Inc. — Tavlee (https://tavlee.com/contractor/coastal-industries-inc-haverhill)
Source: https://tavlee.com/contractor/coastal-industries-inc-haverhill