# Coastal Plumbing and Heating

**Trade:** Plumbing · **Address:** 28 Warren St, Georgetown, MA 01833, USA · **Phone:** (978) 764-4100 · **Website:** http://www.coastalplumbingandheating.net/ · **Languages:** English

**Rating: 3.8/5** (high confidence) — from 42 reviews across 7 sources.
90% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 0 negative.

## The honest read

A water heater that quits is the call Coastal Plumbing gets. One customer's died two days before Christmas in 2023, on a weekend, with nobody else picking up; Ken was there within the hour and charged nothing extra for the timing. Another, in July 2025, sent photos the night before, and Ken and his son turned up on time, drained and pulled the old tank and had a new one in.

Coastal works out of Georgetown, and it is Ken - Kenneth B. Popielski, the master plumber the company names as its licence holder - who picks up the phone. Its Massachusetts plumbing licence is active at the state registry under the company's own name, and the website says there is no weekend surcharge. The sequence customers describe is the same one over and over: a call, a price quoted on the spot, a visit that day or the next.

Price comes up constantly. An April 2025 customer said competing quotes were nearly double. A December 2023 customer said Coastal was the only one that would not charge for an estimate, and that the estimate did not move. A March 2026 customer who works in home repair themselves pulled several quotes and found Ken's the most reasonable. When a newly installed heater leaked in December 2023, they brought another one out the next day.

The complaints are about the calendar rather than the pipes. A December 2023 customer hired Ken to replace condo water shut-offs, confirmed the appointment by text and by phone, was told on the day that he would be late, and then heard nothing until they chased him. A January 2023 reviewer liked the work and the responsiveness but docked a star for an hour's lateness. A November 2022 customer, quoted $1,800 to move a toilet across a bathroom because it was a full day's work, wrote the job up at one star.

The two platforms disagree on the whole: 4.9 across 233 HomeAdvisor ratings, 4.2 across 23 on Google, where most of the written complaints sit.

For a water heater, a gas boiler or gas piping - especially the kind you need done this week - this is a two-man shop that answers its own phone and quotes before it drives out. Confirm the arrival window the day before, because that is exactly where it slipped for the customers who were unhappy.

**Strengths:**
- Emergency water heaters — a 2023 Christmas-weekend call answered within an hour
- Quotes before the truck rolls — customers get a price on the phone
- No weekend surcharge — advertised, and confirmed by a 2023 customer
- Father and son — Ken and Ken Jr. work the jobs together
- Active plumbing licence — registry-verified in the company's own name

**Concerns:**
- Appointment slippage — a December 2023 customer chased a confirmed booking
- Lateness — a January 2023 reviewer docked a star for an hour
- Google runs lower — 4.2 from 23 ratings, where the complaints sit

**Where sources disagree:**
- HomeAdvisor averages 4.9 across 233 ratings while Google averages 4.2 across 23; nearly all of the written complaints are on Google.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Its Massachusetts plumbing licence, 4350-PL-C, is active at the state registry in the company's own name _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4350-PL-C registry-verified active — registry holder of record: Coastal Plumbing and Heating LLC”
- A Georgetown plumbing and heating company focused on water heaters, gas boilers and gas piping, which says it charges no weekend surcharge _(confidence: high)_
  - [Official Website](http://www.coastalplumbingandheating.net) — “A Georgetown, MA plumbing and heating company focused on water heaters, gas boilers and gas piping, advertising direct contact with a licens…”
- The company names master plumber Kenneth B. Popielski as its licence holder, and reviewers describe him working alongside his son _(confidence: high)_
  - [Official Website](http://www.coastalplumbingandheating.net) — “Ownership (self-reported): Kenneth B. Popielski, master plumber, is the named licence holder”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwNjgtak9nEAE!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgIDp68-jOg%7C%7C?hl=en) — “5★ Father Son business who removed our water tank fast and easy with great communication all the way through. Highly recommend”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ Ken and Ken Jr. Assessed the problem over the phone based on the information and pictures I sent the day before so they responded fast. B…”
- Holds an A+ grade at the Better Business Bureau, which lists the business as a plumber _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/georgetown/profile/plumber/coastal-plumbing-and-heating-0021-539830) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/georgetown/profile/plumber/coastal-plumbing-and-heating-0021-539830) — “Services offered (Better Business Bureau): Plumber”
- Replaced a failed water heater within an hour on a weekend two days before Christmas in 2023, with no emergency surcharge _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ Ken and his son at Coastal Plumbing were great, I highly recommend them! My water heater went on 12/23, it was a weekend 2 days before Ch…”
- Quotes over the phone from photos: a July 2025 customer had the job assessed from pictures sent the day before and the heater swapped on arrival _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ Ken and Ken Jr. Assessed the problem over the phone based on the information and pictures I sent the day before so they responded fast. B…”
- Pricing repeatedly described as below competing quotes, with an April 2025 customer saying rivals were nearly double _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VNVpYTTVXVTlhWTBkUU1WOWhaWEZyVFU5blExRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CAIQACodChtycF9oOmU5ZXM5WU9aY0dQMV9hZXFrTU9nQ1E%7C%7C?hl=en) — “5★ As someone in the home repair business myself, I know a rare find when I see one—and Ken is it. After pulling multiple quotes, Ken’s pric…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ Coastal Plumbing and Heating were amazing. Best pricing in the industry, all competitors were nearly double the cost. Water heater was pu…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ They were the most up front on pricing- everyone else want to charge me for an estimate. They showed up on time, called ahead to confirm …”
- Returned the next day with a replacement when a newly installed water heater leaked, in a December 2023 job _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNWdDlMQXVnRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgICVt9LAugE%7C%7C?hl=en) — “5★ I was recommended Coastal and was very glad about it. I needed a new water heater and Ken and his son came straight away. They installed …”
- Same-day and weekend work described by customers in 2024 and 2025 _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzeXR1VXl3RRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgIC3ytuUywE%7C%7C?hl=en) — “5★ Rob and Steve came the same day I called!!!! Took no time to fix. They were respectful and knowledgeable.  Choose this co!!!!”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ He was reasonable priced, and fixed the very next day. It was the weekend and I was surprised to find someone to work on weekends.”
- Water heater replacement is the job most reviewers hired them for, from 2022 through 2026 _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlMV9PX1BREAE!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgIDe1_O_PQ%7C%7C?hl=en) — “5★ Ken and his son did a great job in replacing my water heater in a very timely manner.  Reasonable, honest pricing and both were very plea…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPMkxES3hBRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgICO2LDKxAE%7C%7C?hl=en) — “5★ Ken replaced a water heater for me. I've dealt with many plumbers, coastal plumbing is the company I will use in the future. The way he c…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “5★ Coastal was very professional and put in my water heater within a two hour period of time. They cleaned up afterwards. I would highly rec…”
- Water filter installation, in a July 2024 review _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNic19heVB3EAE!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgICbs_ayPw%7C%7C?hl=en) — “5★ Ken was incredibly responsive and kind. He took the time to understand my needs and delivered a wonderful job promptly and effectively at…”
- A December 2023 customer said a confirmed appointment to replace condo water shut-offs slipped and calls went unreturned until they chased him _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxOHFpUkJREAE!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgIC18qiRBQ%7C%7C?hl=en) — “1★ Do not hire this individual for work. I hired ken to replace water shut offs in my condo. We spoke several times and confirmed the appoin…”
- A January 2023 reviewer praised the work but marked the visit down for arriving an hour late _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCNzZmcWpnRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgICB76fqjgE%7C%7C?hl=en) — “3★ Nice guy, good work and very responsive. He works along side his son, which is cool. Only downfall was that he was an hour late. He apolo…”
- A November 2022 customer quoted $1,800 to relocate a toilet rated the experience one star _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtLTZPc2dRRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgIC--6OsgQE%7C%7C?hl=en) — “1★ I bought a new home earlier this year and back in March I wanted to move my toilet to the other side of my bathroom. This is something th…”
- 42 reviews from 2022 to 2026: HomeAdvisor 4.9 stars from 233 ratings, Google 4.2 from 23 _(confidence: high)_
  - [Google](https://maps.google.com/?cid=6070139433620842632&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.2★ from 23 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html) — “HomeAdvisor: 4.9★ from 233 ratings”
- Specializes in Plumbing _(confidence: high)_
  - [Official Website](http://www.coastalplumbingandheating.net) — “A Georgetown, MA plumbing and heating company focused on water heaters, gas boilers and gas piping, advertising direct contact with a licens…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/georgetown/profile/plumber/coastal-plumbing-and-heating-0021-539830) — “Services offered (Better Business Bureau): Plumber”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqa29ELThnRRAB!2m1!1s0x0:0x543d77a7660fa888!3m1!1s2@1:CIHM0ogKEICAgICjkoD-8gE%7C%7C?hl=en) — “5★ I was referred to Coastal Plumbing and Heating and I couldn’t be happier with their service! My water heater went so I looked online for …”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4350-PL-C registry-verified active — registry holder of record: Coastal Plumbing and Heating LLC”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Official Website](http://www.coastalplumbingandheating.net) — “A Georgetown, MA plumbing and heating company focused on water heaters, gas boilers and gas piping, advertising direct contact with a licens…”

## License

Status: **active** (#4350-PL-C, plumber) — verified against the official MA state registry on 2026-09-13, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Coastal%20Plumbing%20and%20Heating&query_place_id=ChIJrcu_T0Ic44kRiKgPZqd3PVQ): 4.2★ from 23 ratings
- [Official Website](http://www.coastalplumbingandheating.net): Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/georgetown/profile/plumber/coastal-plumbing-and-heating-0021-539830): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Coastal%20Plumbing%20and%20Heating&query_place_id=ChIJrcu_T0Ic44kRiKgPZqd3PVQ): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.CoastalPlumbingand.83132221.html): 4.9★ from 233 ratings
- [Porch](https://pro.porch.com/south-yarmouth-ma/plumbers/coastal-plumbing-heating-and-cooling/pp): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/georgetown/coastal-plumbing-and-heating-reviews-1.htm): Listed on this source

## Recent reviews

- **5/5 · HomeAdvisor · Tom N. · 2026-07-01**: :)
- **5/5 · HomeAdvisor · William R. · 2026-06-01**: On time, price as quoted. Great working with Ken .Would highly recommend him for all your plumbing repairs.
- **5/5 · HomeAdvisor · James B. · 2026-06-01**: Great price and good work. Highly recommended.
- **5/5 · HomeAdvisor · Joyce T. · 2026-06-01**: Coastal was very professional and put in my water heater within a two hour period of time. They cleaned up afterwards. I would highly recommend them.
- **5/5 · HomeAdvisor · Elijah G. · 2026-04-01**: Ken was professional. Showed up on time and was very helpful. Highly recommend.
- **5/5 · Google Reviews · Vk Dub · 2026-03-11**: As someone in the home repair business myself, I know a rare find when I see one—and Ken is it. After pulling multiple quotes, Ken’s pricing was by far the most reasonable. Despite some delays on my end regarding payment logistics, he remained incredibly patient and responsive. He completed the inst…
- **5/5 · Google Reviews · Stan Guzejka · 2025-12-01**: 5 star excellent
- **5/5 · HomeAdvisor · Ruben S. · 2025-09-01**: He was reasonable priced, and fixed the very next day. It was the weekend and I was surprised to find someone to work on weekends.
- **5/5 · HomeAdvisor · William C. · 2025-09-01**: On time. Good price. Good work. I will be hiring Coastal for all of my plumbing needs.
- **5/5 · Google Reviews · Kevin Long · 2025-08-26**: When my water heater crashed. I went online and got referrals to 7 different support providers. After engaging each of them I chose Coastal because during my initial phone conversation with Ken he was able to clearly explain water heater functions and options, and his quoted pricing was extremely co…

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Data freshness: last scanned 2026-08-02T01:10:39.954Z.
Cite as: Coastal Plumbing and Heating — Tavlee (https://tavlee.com/contractor/coastal-plumbing-and-heating-georgetown)
Source: https://tavlee.com/contractor/coastal-plumbing-and-heating-georgetown