# Comfort Man

**Trade:** HVAC / Heating & Cooling · **Address:** 67 Industrial Dr, Mashpee, MA 02649 · **Phone:** (508) 477-0594 · **Website:** http://www.thecomfortman.com/contact.html · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 8 reviews across 6 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
88% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

The Comfort Man, Inc. is a Mashpee HVAC contractor working out of 67 Industrial Dr, with BBB listing co-owner Stacy Dwyer, eight employees and a business start date of 1967. The work is residential heating and cooling — installation and service of gas, oil and hot-air systems, heat pumps and central AC, plus duct cleaning.

The customers who write about them are long-tenured. A 2024 reviewer said they had used the company for more than 30 years and called it always reliable with fair and reasonable prices; a 2023 reviewer of 20 years' standing described twice-yearly seasonal checkups, long-serving employees, same-day response on heat and AC problems and a technician who told them a clattering vent did not yet need replacing.

Installation work draws specific praise. In a May 2026 review a homeowner said a new central AC condenser and coil went in efficiently with the owner personally on site working with his techs; a 2023 reviewer who is an architect and builder called them the best AC company he had worked with in 40 years and described a quiet three-zone ducted system; a 2024 reviewer whose ten-year-old system failed had it running again the next business day. BuildZoom's permit record shows 52 permitted projects, mostly gas furnace replacements around Falmouth and East Falmouth.

The one negative on file is worth reading before you call. A January 2025 reviewer said that after years of the company servicing their furnace, they lost heat and were told that with their old furnace the company would not look at it, come to the house, or recommend another heating company — leaving, they wrote, two people in their seventies and a terminally ill patient without heat. Ask directly whether they will still service the age and make of equipment you have.

One practical note: the company's own website is effectively a placeholder with a 2018 copyright and no services or contact details, so the phone number on its BBB listing is the reliable route in. The A+ shown on that BBB page sits on a profile that also states the business is not BBB accredited.

**Strengths:**
- Ducted AC design — architect-builder praised a silent three-zone system
- Owner on site — 2026 reviewer found the owner working with his techs
- Standing customers — reviewers describe 20 and 30-plus years of service
- Next-day rescue — failed AC restored the next business day

**Concerns:**
- Older equipment — 2025 reviewer says they refused to service an old furnace
- Placeholder website — company site publishes no services or contact details
- Small review base — eight reviews on file, one of them one-star

**Where sources disagree:**
- The single negative account describes a refusal to service an older furnace for a long-standing customer, which sits directly against several reviewers' descriptions of decades of loyal service and same-day response; nothing in the record reconciles the two.
- BBB shows an A+ grade while stating the business is NOT BBB accredited, and publishes no reviews or complaints of its own — the grade is not an accreditation.
- BuildZoom's 'BZ SCORE: 100' is derived from building permits, not customers, and must not be read as a satisfaction rating; the same profile carries a 'Verified License' badge with no licence number shown, and advises checking licence status with the local authority.
- BBB records the business as started in 1967 with 'Years in Business: 59' while the company's own site carries only a 2018 copyright and no history at all, so the tenure figure rests entirely on the directory.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB lists The Comfort Man, Inc. at 67 Industrial Dr, Mashpee with co-owner Stacy Dwyer, eight employees and a business start date of 1967, doing residential HVAC installation and service plus duct cleaning for gas, oil and hot-air systems. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343) — “Services offered (Better Business Bureau): Residential HVAC installation, Heating and air conditioning system servicing, Duct cleaning, Gas,…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343) — “BBB profile for The Comfort Man, Inc. at 67 Industrial Dr, Mashpee (phone (508) 477-0594, alternate name 'Comfort Man'), describing resident…”
- A May 2026 reviewer said a new central AC condenser and coil were installed efficiently, with the owner personally on site working alongside his technicians, and was happy with the unit recommended. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OMVUxRkpabFpyVjBOQ1lTMHdaVlV5UTJ0aVVVRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmN1U1FJZlZrV0NCYS0wZVUyQ2tiUUE%7C%7C?hl=en) — “5★ They just installed new central AC condenser and coil for us. Excellent and efficient service. Owner was pesonally there working with his…”
- A 2023 reviewer who is an architect and builder called them the best AC company he had worked with in 40 years and described a quiet three-zone ducted system they designed and installed. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKOXFpcjN3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIDJ9qir3wE%7C%7C?hl=en) — “5★ The best ac company I have ever worked with in 40 yrs as an architect builder , they designed and installed a perfect. Quiet 3 zone ducte…”
- A 2024 reviewer whose AC failed after more than ten years had the original installer back out the next business day to get it running, on time and thorough. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyMWZTN2l3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgICr1fS7iwE%7C%7C?hl=en) — “4★ Comfort Man saved the day for us. Our AC suddenly stopped working and we reached back out to Comfort Man as they originally put the syste…”
- Two long-standing customers, writing in 2023 and 2024, described 20 and 30-plus years of use, twice-yearly seasonal checkups, long-serving employees, same-day response on heat and AC issues and fair, reasonable pricing. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUROazhMNTJnRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIDNk8L52gE%7C%7C?hl=en) — “5★ Excellent  workmanship. I have been using the Comfort Man for 30 years plus. Always reliable with fair and reasonable prices. I highly re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1eDhxTGNBEAE!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIC5x8qLcA%7C%7C?hl=en) — “5★ We have been using Comfort Man for 20 yrs. and have to say they are exceptional in every way from making your first call to their office …”
- A 2025 reviewer said the company was very responsive to calls and diagnosed a heat and AC problem, and that they would return for Lennox heat pump issues. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sd2QyTmZiMmg2Y0VaaExYcFVaMDl5V1RWV1VWRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmlwd2Nfb2h6cEZhLXpUZ09yWTVWUVE%7C%7C?hl=en) — “5★ They were very responsive to my calls and figured out the problem with my heat and AC! I’ve used them twice now and they will be my go to…”
- A January 2025 reviewer said that after years of the company servicing their furnace, they were told when the heat failed that the company would not look at their old furnace, come to the house or recommend another heating company, leaving elderly and seriously ill occupants without heat. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfcDdhMjZRRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgID_p7a26QE%7C%7C?hl=en) — “1★ Unfortunately i can only give this establishment one star after years of working on our furnace i called after losing heat.. the response…”
- The company's own website is effectively a placeholder — one line of welcome text with a 2018 copyright and no services, contact details or service area published. _(confidence: high)_
  - [Official Website](http://www.thecomfortman.com) — “thecomfortman.com is The Comfort Man's own site but it is effectively a placeholder — a single landing line, 'Where your comfort is our busi…”
- The Better Business Bureau shows an A+ grade on a profile that states the business is not BBB accredited, with no reviews or complaints published. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343) — “BBB profile for The Comfort Man, Inc. at 67 Industrial Dr, Mashpee (phone (508) 477-0594, alternate name 'Comfort Man'), describing resident…”
- BuildZoom's permit record shows 52 permitted projects, with recent examples being gas furnace replacements in Falmouth and East Falmouth between 2022 and 2025. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/the-comfort-man) — “52 project(s) shown on BuildZoom”
  - [BuildZoom](https://www.buildzoom.com/contractor/the-comfort-man) — “BuildZoom profile for 'the Comfort Man' at the matching address 67 Industrial Dr, Mashpee; it publishes NO customer reviews or star rating, …”
- Google publishes a 4.4-star average from 8 ratings, and the eight review bodies on file run from 2023 to May 2026 with a single one-star account. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Comfort%20Man&query_place_id=ChIJAQCQobLT5IkRCvxg0SdtvqA) — “Google: 4.4★ from 8 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OMVUxRkpabFpyVjBOQ1lTMHdaVlV5UTJ0aVVVRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmN1U1FJZlZrV0NCYS0wZVUyQ2tiUUE%7C%7C?hl=en) — “5★ They just installed new central AC condenser and coil for us. Excellent and efficient service. Owner was pesonally there working with his…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfcDdhMjZRRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgID_p7a26QE%7C%7C?hl=en) — “1★ Unfortunately i can only give this establishment one star after years of working on our furnace i called after losing heat.. the response…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKOXFpcjN3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIDJ9qir3wE%7C%7C?hl=en) — “5★ The best ac company I have ever worked with in 40 yrs as an architect builder , they designed and installed a perfect. Quiet 3 zone ducte…”
- Central AC and ducted-system design and installation is described first-hand by several reviewers, including a three-zone ducted system and a condenser-and-coil replacement. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OMVUxRkpabFpyVjBOQ1lTMHdaVlV5UTJ0aVVVRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmN1U1FJZlZrV0NCYS0wZVUyQ2tiUUE%7C%7C?hl=en) — “5★ They just installed new central AC condenser and coil for us. Excellent and efficient service. Owner was pesonally there working with his…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyMWZTN2l3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgICr1fS7iwE%7C%7C?hl=en) — “4★ Comfort Man saved the day for us. Our AC suddenly stopped working and we reached back out to Comfort Man as they originally put the syste…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKOXFpcjN3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIDJ9qir3wE%7C%7C?hl=en) — “5★ The best ac company I have ever worked with in 40 yrs as an architect builder , they designed and installed a perfect. Quiet 3 zone ducte…”
- Gas furnace replacement is the trade shown repeatedly in the permit record, and heat pump work is described by a 2025 reviewer. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/the-comfort-man) — “BuildZoom profile for 'the Comfort Man' at the matching address 67 Industrial Dr, Mashpee; it publishes NO customer reviews or star rating, …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sd2QyTmZiMmg2Y0VaaExYcFVaMDl5V1RWV1VWRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmlwd2Nfb2h6cEZhLXpUZ09yWTVWUVE%7C%7C?hl=en) — “5★ They were very responsive to my calls and figured out the problem with my heat and AC! I’ve used them twice now and they will be my go to…”
- A Nextdoor neighbour answering a January 2026 Mashpee request for help with a failing furnace told the poster to call the Comfort Man in Mashpee. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/fnZkTsbYcgYm) — “Nextdoor (Mashpee, MA) — Call the comfort man in Mashpee”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343) — “Services offered (Better Business Bureau): Residential HVAC installation, Heating and air conditioning system servicing, Duct cleaning, Gas,…”
  - [BuildZoom](https://www.buildzoom.com/contractor/the-comfort-man) — “BuildZoom profile for 'the Comfort Man' at the matching address 67 Industrial Dr, Mashpee; it publishes NO customer reviews or star rating, …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OMVUxRkpabFpyVjBOQ1lTMHdaVlV5UTJ0aVVVRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmN1U1FJZlZrV0NCYS0wZVUyQ2tiUUE%7C%7C?hl=en) — “5★ They just installed new central AC condenser and coil for us. Excellent and efficient service. Owner was pesonally there working with his…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sd2QyTmZiMmg2Y0VaaExYcFVaMDl5V1RWV1VWRRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CAIQACodChtycF9oOmlwd2Nfb2h6cEZhLXpUZ09yWTVWUVE%7C%7C?hl=en) — “5★ They were very responsive to my calls and figured out the problem with my heat and AC! I’ve used them twice now and they will be my go to…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKOXFpcjN3RRAB!2m1!1s0x0:0xa0be6d27d160fc0a!3m1!1s2@1:CIHM0ogKEICAgIDJ9qir3wE%7C%7C?hl=en) — “5★ The best ac company I have ever worked with in 40 yrs as an architect builder , they designed and installed a perfect. Quiet 3 zone ducte…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Comfort%20Man&query_place_id=ChIJAQCQobLT5IkRCvxg0SdtvqA): 4.4★ from 8 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Comfort%20Man&query_place_id=ChIJAQCQobLT5IkRCvxg0SdtvqA): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/mashpee/profile/air-conditioning-contractor/the-comfort-man-inc-0021-10343): Listed on this source
- [Yelp](https://www.yelp.com/biz/the-comfort-man-mashpee): Listed on this source
- [Official Website](http://www.thecomfortman.com): Self-reported profile and service details
- [Exa](https://pro.porch.com/mashpee-ma/hvac-contractors/the-comfort-man-inc-/pp): 0 web mentions across the open web (each linked to its source)
- [BuildZoom](https://www.buildzoom.com/contractor/the-comfort-man): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Call the comfort man in Mashpee” — nextdoor.com (2026-01-08) — https://nextdoor.com/p/fnZkTsbYcgYm

## Recent reviews

- **5/5 · Google Reviews · SMCC · 2026-05-19**: They just installed new central AC condenser and coil for us. Excellent and efficient service. Owner was pesonally there working with his techs. Also very happy with the unit they recommended.
- **5/5 · Google Reviews · Amy Connell · 2025-06-26**: They were very responsive to my calls and figured out the problem with my heat and AC! I’ve used them twice now and they will be my go to for heat pump (Lennox) issues!
- **5/5 · Google Reviews · Jack Butler · 2025-02-24**: Excellent service. Lee has been very responsive and capable. I  Highly recommend their service.
- **1/5 · Google Reviews · Lindsay Blair · 2025-01-27**: Unfortunately i can only give this establishment one star after years of working on our furnace i called after losing heat.. the response was if we had our same old furnace they would not look at it or come to the house to determine the problem or even recommend another heating company… leaving 2 pe…
- **4/5 · Google Reviews · Brian Dobson · 2024-07-09**: Comfort Man saved the day for us. Our AC suddenly stopped working and we reached back out to Comfort Man as they originally put the system in over 10 years ago. They were able to come out the very next business day and got the system back up and running. They were on time, thorough and very polite.
- **5/5 · Google Reviews · Art DePaul · 2024-01-25**: Excellent  workmanship. I have been using the Comfort Man for 30 years plus. Always reliable with fair and reasonable prices. I highly recommend them.
- **5/5 · Google Reviews · Sandy Bornstein · 2023-10-17**: We have been using Comfort Man for 20 yrs. and have to say they are exceptional in every way from making your first call to their office and servicing your needs.
Their employees are long term-nice, knowledgeable, and professional.
We use them twice a year for season checkups on a/c and heat .
When …
- **5/5 · Google Reviews · Joseph Salvucci · 2023-07-16**: The best ac company I have ever worked with in 40 yrs as an architect builder , they designed and installed a perfect. Quiet 3 zone ducted system for me that you can’t hear any noise from

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Data freshness: last scanned 2026-08-20T05:44:39.030Z.
Cite as: Comfort Man — Tavlee (https://tavlee.com/contractor/comfort-man-mashpee)
Source: https://tavlee.com/contractor/comfort-man-mashpee