# Compass Kitchens

**Trade:** Bathroom Remodel · **Address:** 120 Bay State Dr, Braintree, MA 02184, USA · **Phone:** (617) 696-6300 · **Website:** http://compasskitchendesigns.com/ · **Languages:** English

**Rating: 2.8/5** (low confidence) — from 2 reviews across 7 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.

## The honest read

Compass Kitchens is a Braintree kitchen and bath design consultancy — it guides homeowners through design, ordering, delivery, and installation for room remodels and new-construction projects, and is a member of the Braintree Chamber of Commerce. A related Compass Kitchen Designs location in Milton, in business 14 years under manager Scott Johnstone, holds a BBB A+ rating.

There's very little written directly about jobs done in Braintree: a 2024 review calls the people lovely with good family vibes, while a 2023 review describes the service as terrible and adds that the company's delivery vehicle braked aggressively in traffic at an intersection — an unusual specific complaint, but not one that describes the quality of any kitchen or bath work itself.

With only two reviews on file, there isn't enough here to characterize a track record. Ask for recent, specific references before committing to a design or installation project.

**Strengths:**
- Chamber member — listed with the Braintree Chamber of Commerce
- Related location BBB A+ — Milton-based sister location top-rated

**Concerns:**
- Mixed reviews — a 2023 review described terrible service and an aggressive delivery driver

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB grade A+ for the related Compass Kitchen Designs Milton, MA location, 14 years in business under manager Scott Johnstone _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/milton/profile/kitchen-design/compass-kitchen-designs-0021-522668) — “Compass Kitchen Designs (Milton, MA location) holds a BBB A+ rating but is not BBB-accredited, has been in business 14 years under manager S…”
- Listed as a member of the Braintree Chamber of Commerce _(confidence: high)_
  - [Local Chambers of Commerce](https://miltonchamberofcommerce.com/business-directory/#!biz/id/6478b14b670e1004bd1b29b3) — “Listed as a member of the Braintree Chamber of Commerce”
- Self-described as a Braintree kitchen and bath design consultancy handling design, ordering, delivery, and installation _(confidence: medium)_
  - [Official Website](http://compasskitchendesigns.com) — “Compass Kitchens is a Braintree, MA design consultancy that guides homeowners through kitchen, bath, and other room remodels and new-constru…”
- In a 2023 review, a customer called the service terrible and described the company's delivery vehicle braking aggressively in traffic _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4aXZHOVF3EAE!2m1!1s0x0:0x9920341b56b8379e!3m1!1s2@1:CIHM0ogKEICAgIDxivG9Qw%7C%7C?hl=en) — “1★ Absolutely terrible service. And the delivery vehicle for Compass Kitchens had the nerve to brake check me at an intersection.”
- In a 2024 review, a customer described a positive, friendly experience _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUREdDQ2QWNREAE!2m1!1s0x0:0x9920341b56b8379e!3m1!1s2@1:CIHM0ogKEICAgIDDt46AcQ%7C%7C?hl=en) — “5★ Lovely people. Great family vibes”
- Specializes in Kitchen Remodel _(confidence: medium)_
  - [Official Website](http://compasskitchendesigns.com) — “Compass Kitchens is a Braintree, MA design consultancy that guides homeowners through kitchen, bath, and other room remodels and new-constru…”
- Also offers Bathroom Remodel _(confidence: low)_
  - [Official Website](http://compasskitchendesigns.com) — “Compass Kitchens is a Braintree, MA design consultancy that guides homeowners through kitchen, bath, and other room remodels and new-constru…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Compass%20Kitchens&query_place_id=ChIJEeg4po1844kRnje4Vhs0IJk): 3.7★ from 3 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Compass%20Kitchens&query_place_id=ChIJEeg4po1844kRnje4Vhs0IJk): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/milton/profile/kitchen-design/compass-kitchen-designs-0021-522668): Listed on this source
- [Official Website](http://compasskitchendesigns.com): Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/compass-kitchens-pfvwus-pf~1168232025): Listed on this source
- [Houzz](https://www.houzz.com/professionals/cabinets-and-cabinetry/compass-kitchens-pfvwus-pf~1168232025): Listed on this source
- [Local Chambers of Commerce](https://miltonchamberofcommerce.com/business-directory/#!biz/id/6478b14b670e1004bd1b29b3): Listed on this source
- [Exa](https://www.checkbook.org/ma/milton/cabinet-suppliers/compass-kitchens/1d0e6): 4 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Olivia Radcliffe · 2024-04-15**: Lovely people. Great family vibes
- **1/5 · Google Reviews · Josh C · 2023-06-05**: Absolutely terrible service. And the delivery vehicle for Compass Kitchens had the nerve to brake check me at an intersection.

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Data freshness: last scanned 2026-07-03T05:13:08.516Z.
Cite as: Compass Kitchens — Tavlee (https://tavlee.com/contractor/compass-kitchens-braintree)
Source: https://tavlee.com/contractor/compass-kitchens-braintree