# Complete Roofing Services

**Trade:** Roofing · **Address:** 10 Cuba Rd, Worcester, MA 01603 · **Phone:** (774) 208-0667 · **Website:** https://www.crsrooftop.com/ · **Languages:** English

**Rating: 4.1/5** (medium confidence) — from 18 reviews across 6 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Complete Roofing Services is a family-owned Worcester roofing contractor run by owner Joe Plaisance, offering roof repairs and installation, skylights, flat roofs, siding, and gutters. Its Massachusetts home improvement contractor license is verified active, and BBB additionally lists a construction supervisor license (CS-115939) alongside it — the normal pairing of a company registration and an individual's license. It holds an A+ rating with BBB and says its installers are GAF- and CertainTeed-factory certified.

The reviews are strikingly consistent — 18 on file since 2021, all but one a perfect five stars. Reviewers repeatedly single out Joe's communication: several describe him giving accurate arrival windows, proactively flagging schedule changes, and staying reachable throughout the job. Turnaround times come up often — a 2021 review described an estimate to completed job in four days, and a 2022 review described a full roof finished in about 10 hours, with Joe returning the next day to fix a small piece of misplaced HVAC ducting his crew had lost. Another 2022 review described Joe explaining product options to stop a stubborn low-pitch roof leak, quoting a reasonable price and leaving the site spotless. Multiple reviewers describe named crew members — Kevin and Jesse — handling repairs quickly and professionally.

Not one negative review turns up across the four years on file; the lowest rating is a 4.5-star review from December 2021 that still called the one-day job well done.

For roofing work in the Worcester area and surrounding Massachusetts towns — from a single leak repair to a full replacement — Complete Roofing Services' consistent five-star history, verified license, and manufacturer certifications make it a strong, low-risk choice.

**Strengths:**
- Exceptional consistency — 18 reviews since 2021, virtually all five stars
- Clear communication — Joe praised for accurate ETAs and proactive updates
- Fast turnarounds — full roofs completed in a single day in several reviews
- Manufacturer certified — GAF and CertainTeed installer certifications

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor license 202465 is verified active _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 202465 registry-verified active — registry holder of record: Joseph Plaisance”
- BBB also lists a construction supervisor license (CS-115939) alongside the company registration _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/roofing-contractors/complete-roofing-services-0261-338318) — “Licence listed on Better Business Bureau: CS-115939”
- BBB A+ rating _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/roofing-contractors/complete-roofing-services-0261-338318) — “Better Business Bureau grade: A+”
- Says its installers are GAF- and CertainTeed-factory certified _(confidence: low)_
  - [Official Website](https://www.crsrooftop.com) — “Stated certification/affiliation: GAF-factory-certified installer”
  - [Official Website](https://www.crsrooftop.com) — “Stated certification/affiliation: CertainTeed-certified installer”
- 4.7-star average on Google and 4.9-star averages on Angi and HomeAdvisor _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Complete%20Roofing%20Services&query_place_id=ChIJjwJDSEoyGUARdIWGlwFgsLM) — “Google: 4.7★ from 18 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/worcester/complete-roofing-services-reviews-1.htm) — “Angi: 4.9★ from 5 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CompleteRoofingServices.120546941.html) — “HomeAdvisor: 4.9★ from 5 ratings”
- Reviewers repeatedly praise proactive communication and accurate arrival windows _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtdG9Xbk9nEAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIC-toWnOg%7C%7C?hl=en) — “5★ Joe is awesome，I’ll definitely recommend him for anyone who need a roofer in the area. Below are some characters about Joe, I think it is…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXN3ZqRUN3EAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIDW7vjECw%7C%7C?hl=en) — “5★ Joe, the owner of the the company, was one of the most professional contractors I have ever worked with. He was prompt on his call backs …”
- A 2021 review describes an estimate to completed job in four days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHczR2T1lnEAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIDGs4vOYg%7C%7C?hl=en) — “5★ Complete Roofing Services gave me an estimate and had the job completed all with in 4 days incredible!! Joe is very professional and kept…”
- A 2022 review describes a full roof completed in about 10 hours, with a small HVAC ducting issue fixed the next day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMydWVYMVFREAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIC2ueX1QQ%7C%7C?hl=en) — “5★ We had an excellent experience with Joe and his crew they came and had the whole job done in about 10hours from start to finish they clea…”
- A 2022 review describes a low-pitch roof leak resolved at a reasonable price with a spotless cleanup _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybWRXVHdBRRAB!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgID2mdWTwAE%7C%7C?hl=en) — “5★ Joe was extremely helpful in explaining the best products to use to stop our low pitched roof from leaking. He came the first day I calle…”
- Named crew members Kevin and Jesse are credited with fast, professional repairs _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXb282a0hREAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgICWoo6kHQ%7C%7C?hl=en) — “5★ Joe and his roofing company have been fantastic! Great response time and they come when they say they are going to come. Jesse even came …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtcFl5OVJREAE!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIDmpYy9RQ%7C%7C?hl=en) — “5★ Joe and Kevin were professional and kind and did an incredible job fixing my roof! Joe came in the morning to identify the issue and then…”
- Specializes in Roofing _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Complete%20Roofing%20Services&query_place_id=ChIJjwJDSEoyGUARdIWGlwFgsLM) — “Google: 4.7★ from 18 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/roofing-contractors/complete-roofing-services-0261-338318) — “Services offered (Better Business Bureau): Roof repairs, Roof installation, Skylight installation, Skylight repairs, Flat roofs, Roof snow r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCeExlN3NnRRAB!2m1!1s0x0:0xb3b0600197868574!3m1!1s2@1:CIHM0ogKEICAgIDBxLe7sgE%7C%7C?hl=en) — “5★ Joe and his team were friendly and professional. They did an excellent job on the roof.”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/roofing-contractors/complete-roofing-services-0261-338318) — “Services offered (Better Business Bureau): Roof repairs, Roof installation, Skylight installation, Skylight repairs, Flat roofs, Roof snow r…”
  - [Angi](https://www.angi.com/companylist/us/ma/worcester/complete-roofing-services-reviews-1.htm) — “5★ Joe was great to work with, He showed up as promised. Quickly had proposal sent. Permit was pulled quickly and project was completed with…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#202465, hic) — verified against the official MA state registry on 2026-08-25, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Complete%20Roofing%20Services&query_place_id=ChIJjwJDSEoyGUARdIWGlwFgsLM): 4.7★ from 18 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Complete%20Roofing%20Services&query_place_id=ChIJjwJDSEoyGUARdIWGlwFgsLM): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/roofing-contractors/complete-roofing-services-0261-338318): Listed on this source
- [Official Website](https://www.crsrooftop.com): 5 yrs in business · Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/worcester/complete-roofing-services-reviews-1.htm): 4.9★ from 5 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.CompleteRoofingServices.120546941.html): 4.9★ from 5 ratings

## Recent reviews

- **5/5 · Google Reviews · Aneta Eames · 2025-04-10**: The owner of this company seems hones, hard working, friendly and clearly passionate about their work. I was impressed by their professionalism and expertise, and it's clear they're dedicated to providing great service. Highly recommend checking them out if you're in the market for roofing needs.
- **5/5 · Angi · Andrea D. · 2023-04-01**: They were efficient, responsive and thorough
- **5/5 · Google Reviews · Xiu Zhang · 2023-01-11**: Joe and his team were friendly and professional. They did an excellent job on the roof.
- **5/5 · Google Reviews · Rambo Z · 2022-11-03**: Joe is awesome，I’ll definitely recommend him for anyone who need a roofer in the area. Below are some characters about Joe, I think it is helpful to share.
1. Easy to communicate, fast response to message or call.
2. Always notice you in advance, if schedule changes on his side.
3. Honest about ever…
- **5/5 · Google Reviews · Kate Parsons · 2022-09-11**: Working with Joe was great!  He was responsive, kept us informed throughout the process, was upfront about what he was going to do, how he was going to do it and what things might come up and what it would mean if they did.  Our house is old and our roof is complicated and Joe handled it wonderfully…
- **5/5 · HomeAdvisor · Kevin M. · 2022-09-01**: Joe was great to work with, He showed up as promised. Quickly had proposal sent. Permit was pulled quickly and project was completed within a week. The crew that was onsite did a great job witth installation and clean up. The person he used to replace gutters did a great job also. I am very happy wi…
- **5/5 · Google Reviews · Kathy Long · 2022-05-19**: Joe was extremely helpful in explaining the best products to use to stop our low pitched roof from leaking. He came the first day I called & gave us a quote. His price was very reasonable. Joe & his crew worked very hard & left the area spotless. I definitely would recommend Complete Roofing Service…
- **5/5 · Google Reviews · NADINE JOHNSON · 2022-04-25**: We had an excellent experience with Joe and his crew they came and had the whole job done in about 10hours from start to finish they cleaned up the yard very well.  They lost a small piece of HVAC channel but Joe got the pieces and fixed it the next day . The roof looks awesome!  If you are looking …
- **5/5 · Google Reviews · Fran O’Connor · 2022-04-07**: Came immediately to offer quote, scheduled the job at the time. Joseph kept me very well informed as to when materials and dumpster were to be delivered. Started on time, completed within the time frame specified. Thorough cleanup and dumpster was immediately removed. Will use them again, no questio…
- **5/5 · HomeAdvisor · Nadine J. · 2022-04-01**: It was overall an excellent experience Joe is with you every step of the way returns calls quickly he is meticulous about his work We ran into a issue with a missing piece of HVAC material and had him contact the HVAC contractor which got the pieces he needed and installed the next day -The roof loo…

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Data freshness: last scanned 2026-08-25T08:13:08.370Z.
Cite as: Complete Roofing Services — Tavlee (https://tavlee.com/contractor/complete-roofing-services-worcester)
Source: https://tavlee.com/contractor/complete-roofing-services-worcester