# Concept Properties

**Trade:** Real Estate · **Address:** 179 Newbury St, Boston, MA 02116, USA · **Phone:** (617) 397-7186 · **Website:** https://conceptpropertiesre.com/ · **Languages:** English

**Rating: 3.2/5** (high confidence) — from 55 reviews across 4 sources.
91% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 0 negative.

## The honest read

Concept Properties is a Newbury Street rental and sales brokerage that runs on a roster of individual agents rather than one name — the reviews single out more than a dozen, from Jeff Garay and Doug Caves to Dat Nguyen, Sarah, Garrett, and Andres Vizoso. The firm is BBB-accredited with an A+ grade dating to 2018, and 55 reviews since 2021 skew heavily toward praise for whichever agent a renter or buyer happened to land.

What repeats across dozens of five-star reviews is speed and hand-holding on apartment searches: one out-of-state renter with a narrow timeline says an agent pushed an application through by the end of the day, and a landlord who has leased through Andres for years describes consistently getting reliable tenants even on short notice. Buyers get the same treatment — a 2025 review credits an agent with catching problems at showings and reviewing purchase documents closely.

The complaints, when they show up, point at inconsistency rather than one bad agent. A 2024 Reddit thread describes being bumped between three different agents in one frustrating search, and another commenter that same year said leads sometimes go unanswered simply because of volume. On Google, a 2022 review describes an agent misrepresenting a unit's pet policy after the broker fee was already paid, another says a Section 8 applicant never got a response at all, and a 2021 review names Matt, described as the firm's owner, as unresponsive and dishonest during a sale. None of these are recent, but with a roster this large, it's worth asking which specific agent you'll be working with and getting any fee or lease terms in writing.

For a Boston rental or purchase, the agent matters more than the firm name here — several, including Andres, Dat Nguyen, and Sarah, have years of specifically-praised repeat work behind them.

**Strengths:**
- Fast searches — applications and move-ins pushed through quickly
- Repeat landlord trust — years of reliable tenant placements
- Buyer-side diligence — catches issues at showings and in paperwork

**Concerns:**
- Inconsistent assignment — some renters bumped between multiple agents
- Lead volume gaps — some inquiries go unanswered by admission
- Fee dispute — a pet-policy mix-up after broker fee was paid
- Owner complaint — a 2021 review calls the owner unresponsive and dishonest

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB accredited with an A+ grade since March 2018 _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/real-estate/concept-properties-0021-236422) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/real-estate/concept-properties-0021-236422) — “Listed certification: BBB Accredited Business (accredited since 3/2/2018)”
- Google rating averages 4.8 across 69 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=14140073124709063588&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.8★ from 69 ratings”
- Fast turnaround on apartment searches, including out-of-state renters on tight timelines _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKelpUaDZZbU5MY0V4SFVGZ3RkMDF4VEVaZk5XYxAB!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CAIQACodChtycF9oOjJzZTh6YmNLcExHUFgtd01xTEZfNWc%7C%7C?hl=en) — “5★ We worked with Jeff Garay at Concept and it was a great experience! We traveled from another state and had a very limited amount of time …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSeXN5ZjJRRRAB!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgICRysyf2QE%7C%7C?hl=en) — “5★ Concept properties is an exceptional company with exceptional staff! I worked with Adam to find a place for myself and some friends in th…”
- Landlord describes years of reliable tenant placements even on short notice _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2dll2TDhnRRAB!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgID6vYvL8gE%7C%7C?hl=en) — “5★ I'm a landlord and have worked with Andres for many lease cycles over several years. I can always count on professional and responsive co…”
- Buyer-side agent caught issues at showings and reviewed purchase documents closely _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNRM1BLdkl3EAE!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgMCQ3PKvIw%7C%7C?hl=en) — “5★ Stephanie is the absolute legend. Extremely diligent and detail focused, made the process of condo purchasing very smooth. Caught several…”
- Multifamily investment sales _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/tradedboston/comments/1cnsptl/mission_hill_multifamily_sells_for_27m_with/) — “r/tradedboston — Mission Hill Multifamily Sells For $2.7M With Buyer's Rep Concept Properties”
  - [reddit.com](https://www.reddit.com/r/tradedboston/comments/1c0t26y/concept_properties_sells_multifamily_asset_in/) — “r/tradedboston — Concept Properties Sells Multifamily Asset In Roxbury For $2.74M”
- A 2024 Reddit thread describes being bumped between three different agents during one search _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/kymvy29/) — “r/bostonhousing — We had a frustrating experience with Concept Properties in March 2024. Got bumped around between 3 different agents at the…”
- A 2024 Reddit comment says leads sometimes go unanswered due to volume _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/kyvyl5b/) — “r/bostonhousing — I think it’s unprofessional, but with hundreds of leads, sometimes there is no time to reply to that and easier to ignore …”
- A 2022 review describes an agent misrepresenting a unit's pet policy after the broker fee was paid _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPc2VqVlZnEAE!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgIDOsejVVg%7C%7C?hl=en) — “2★ Unfortunately had a really unprofessional experience here. Worked with an agent named Dat who helped us apply to a pet friendly apartment…”
- A 2022 review describes a Section 8 applicant never receiving a response _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPNTVQWGNREAE!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgICO55PXcQ%7C%7C?hl=en) — “1★ Terrible I'm on sec 8 I never ever heard back Silence”
- A 2021 review names the firm's owner, Matt, as unresponsive and dishonest during a sale _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtc2FpXy13RRAB!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CIHM0ogKEICAgICmsai_-wE%7C%7C?hl=en) — “1★ Bought and sold several places over the years including NYC and Chicago. Matt, the owner of this firm and the selling agent we worked wit…”
- Specializes in Real Estate _(confidence: high)_
  - [Google](https://maps.google.com/?cid=14140073124709063588&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.8★ from 69 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKelpUaDZZbU5MY0V4SFVGZ3RkMDF4VEVaZk5XYxAB!2m1!1s0x0:0xc43ba196f054dba4!3m1!1s2@1:CAIQACodChtycF9oOjJzZTh6YmNLcExHUFgtd01xTEZfNWc%7C%7C?hl=en) — “5★ We worked with Jeff Garay at Concept and it was a great experience! We traveled from another state and had a very limited amount of time …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Concept%20Properties&query_place_id=ChIJ0SWNbRN644kRpNtU8JahO8Q): 4.8★ from 69 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Concept%20Properties&query_place_id=ChIJ0SWNbRN644kRpNtU8JahO8Q): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/real-estate/concept-properties-0021-236422): Listed on this source
- [Reddit](https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/): 7 community mentions discussing this business

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Has anyone experienced a Concept realtor saying you need to send them first months rent just to apply?” — u/micaela_saucy in r/bostonhousing (2024-06-27) — https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/lalb48i/
- “I ended up finding a great agent with concept who went above and beyond to help me find an awesome unit. He was super patient and transparent.” — u/VariousPeace in r/bostonhousing (2024-06-06) — https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/l7f2ic2/
- “Mission Hill Multifamily Sells For $2.7M With Buyer's Rep Concept Properties” — u/TradedMedia in r/tradedboston (2024-05-09) — https://www.reddit.com/r/tradedboston/comments/1cnsptl/mission_hill_multifamily_sells_for_27m_with/
- “Concept Properties Sells Multifamily Asset In Roxbury For $2.74M” — u/TradedMedia in r/tradedboston (2024-04-10) — https://www.reddit.com/r/tradedboston/comments/1c0t26y/concept_properties_sells_multifamily_asset_in/
- “I think it’s unprofessional, but with hundreds of leads, sometimes there is no time to reply to that and easier to ignore and focus on the “hit” from the active apartment.” — u/cheese_hercules in r/bostonhousing (2024-04-10) — https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/kyvyl5b/
- “We had a frustrating experience with Concept Properties in March 2024. Got bumped around between 3 different agents at their company.” — u/Just-Comfortable2760 in r/bostonhousing (2024-04-08) — https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/kymvy29/
- “Got in touch with an agent from Concept properties this weekend and he’s actually been very responsive and helpful.” — u/VariousPeace in r/bostonhousing (2024-04-07) — https://www.reddit.com/r/bostonhousing/comments/1bygjla/concept_properties/

## Recent reviews

- **5/5 · Google Reviews · Robin Osler · 2026-07-16**: We worked with Jeff Garay at Concept and it was a great experience! We traveled from another state and had a very limited amount of time to find a rental, a pied à terre in Boston. We are extremely particular (I'm an architect) and he was appreciative of our needs. He was super responsive and got us…
- **5/5 · Google Reviews · aisha Iyen · 2026-06-03**: DOUG CAVES IS SUCH A NICE MAN!
We unfortunately did not end up going with a listing with concept properties as our current place ended up extending our lease, HOWEVER  Doug was so friendly, responsive, and kind. He shows up on time and knows his stuff! I would recommend him to anyone I know, dont wa…
- **5/5 · Google Reviews · Evan Lai · 2026-04-22**: Working with Garrett at Concept Properties was an outstanding experience from start to finish. He was incredibly responsive, attentive, and well-prepared, showing us three properties. Garrett took the time to truly understand what we were looking for, and his professionalism and warmth made us feel …
- **5/5 · Google Reviews · Maria Isabel Sanchez · 2026-01-28**: I worked with Garrett and he helped me find lots of great apartments. He was super responsive and kind and showed me all the units that I wanted to see. Could not recommend someone more!! Ask for Garrett!!
- **5/5 · Google Reviews · Soham Deb · 2025-10-22**: Sarah was very helpful and responsive facilitating an efficient move in!
- **5/5 · Google Reviews · Victor Kratik · 2025-09-22**: Sarah is always prompt to respond and personable which makes it easy to tour different apartments and receive answers to my questions. Definitely recommend contacting her!
- **5/5 · Google Reviews · Catherine Shortt · 2025-09-04**: Sarah was lovely!! So sweet, found me so many options very quickly and helped me decide on my beautiful current apartment. Able to give feedback on renting in Boston and realistic estimates on what you can expect and for how much. She was so accommodating and really made the process pleasant and eas…
- **1/5 · Google Reviews · Nichols Crawford Taylor · 2025-09-01**: Terrible experience. Realtor put remarkably little effort in, was unresponsive and unhelpful.
- **5/5 · Google Reviews · Jack · 2025-08-10**: Garrett was great to work with! Even though I didn’t end up signing an apartment with him as the broker, he was still very patient and respectful throughout my search. Thanks for all the help you provided me these past few (more like many) weeks!
- **5/5 · Google Reviews · Katy Clancy · 2025-07-21**: Jeff is great! He was super attentive during the whole process and made sure everything ran smoothly. This made the apartment hunt: 1). So much easier
2). Less stressful overall
Thank you Jeff!

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Data freshness: last scanned 2026-07-29T02:19:18.040Z.
Cite as: Concept Properties — Tavlee (https://tavlee.com/contractor/concept-properties-boston)
Source: https://tavlee.com/contractor/concept-properties-boston