# Crane Appliance

**Trade:** Appliance Repair · **Address:** 249 Teaticket Hwy East, East Falmouth, MA 02536 · **Phone:** (774) 207-0864 · **Website:** https://www.craneappliance.com/ · **Languages:** English

**Rating: 4.5/5** (high confidence) — from 752 reviews across 7 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 140 reviews, 2 negative.

## The honest read

Crane Appliance is a long-running Cape Cod appliance retailer, founded by Bob and Paula Crane in 1983, selling and repairing major appliances from showrooms in East Falmouth and Orleans.

It has one of the deepest review histories of any appliance business on the Cape — 752 reviews since 2021, running close to 4.9 stars on Google. The praise is remarkably consistent and specific: sales staff (several named by customers, including Jim, Donna, Jason, Peter, and James) walking people through options and comparisons; delivery teams handling installs carefully, on time, and cleaning up after themselves; and repair technicians diagnosing and fixing problems, often on the first visit, sometimes catching issues — like a spray-foam insulation gap behind a fridge door — that weren't obvious. The business is a factory-authorized service center for a long list of major brands, including KitchenAid, Sub-Zero, Thermador, Whirlpool, Frigidaire, and Jenn-Air, and carries an A+ Better Business Bureau grade.

Not every recent experience matches that pattern. One customer said sales staff were rude and dismissive toward an elderly relative in June 2026. Another described a botched installation the following month — a missing dryer hose and an undersized washer hose left both machines unusable. And in a 2024 review, a customer said a service manager stopped responding after they raised a billing issue following a repair visit that took three tries to properly diagnose.

Given how large and consistent the positive history is, these read as isolated lapses rather than a pattern — but they're worth keeping in mind, especially around installation day and any post-sale billing questions.

**Strengths:**
- Named sales staff — praised repeatedly for guiding customers through options
- Careful deliveries — installs done on time with cleanup handled
- First-visit fixes — technicians often diagnose and repair in one trip
- Factory-authorized — certified service for KitchenAid, Sub-Zero, Thermador and more

**Concerns:**
- Rude treatment reported — one customer described dismissive sales staff
- Botched installation — a customer reported missing and undersized hoses
- Post-repair billing dispute — a service manager allegedly stopped responding

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Founded by Bob and Paula Crane in 1983 _(confidence: high)_
  - [vineyardgazette.com](https://vineyardgazette.com/news/2018/10/16/kitchen-confidence) — “vineyardgazette.com — Bob and Paula Crane founded Crane Appliance in 1983.”
- Better Business Bureau A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/cataumet/profile/major-appliance-services/crane-appliance-0021-1846/addressId/105211) — “Better Business Bureau grade: A+”
- Factory-authorized service center for KitchenAid, Amana, Frigidaire, Jenn-Air, Thermador, Sub-Zero, Whirlpool, Westinghouse and several other major brands _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/cataumet/profile/major-appliance-services/crane-appliance-0021-1846/addressId/105211) — “Listed certification: Factory-authorized service for Kitchen Aid, Amana, Frigidaire, Jenn-Air, Thermador, Roper, Sub-Zero, Scotsman National…”
- Sales staff repeatedly praised by name for walking customers through options and comparisons before a purchase _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wVk1UVkVkbUZGU0dJMWVHaG9kbUprZVhOQlozYxAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOmpVMTVEdmFFSGI1eGhodmJkeXNBZ3c%7C%7C?hl=en) — “5★ Loved the entire experience of buying a new grill at Cranes. Donna was great at helping me choose what I needed and the delivery was flaw…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NeGNrSmpVbGxPVEVkMFZFMVRWblZ0UjJRMldFRRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOmMxckJjUllOTEd0VE1TVnVtR2Q2WEE%7C%7C?hl=en) — “5★ I ordered a beverage cooler from Crane Appliance in Falmouth. They were great. Jason helped me choose the perfect cooler for my bar area,…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKRldtbFNRVTFvYVVOdmRIWjBjbUpLY2xCeFFYYxAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOkJFWmlSQU1oaUNvdHZ0cmJKclBxQXc%7C%7C?hl=en) — “5★ Jim made it so easy to choose a new range and over stove microwave by showing me comparisons of several. Delivery took a week and a half,…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poWVltSTFjRm8xYkVSV1UwdFFSakpVY2xkTGFHYxAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOjhYYmI1cFo1bERWU0tQRjJUcldLaGc%7C%7C?hl=en) — “5★ We went to the Orleans showroom and purchased a stove. James, our sales person was helpful and professional. The texts and emails about t…”
- Delivery teams consistently described as careful, on time, and quick to clean up after an install _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0eFUyZDNiMVprY0UwMmNXMVNXVFUyVG1ScU1YYxAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOktxU2d3b1ZkcE02cW1SWTU2TmRqMXc%7C%7C?hl=en) — “5★ Thank you for sending such a good team to install my refrigerator.
Neat and professional . They went above and beyond.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2aTc3RXp3RRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CIHM0ogKEICAgICvi77EzwE%7C%7C?hl=en) — “5★ The buying process of a heat pump dryer and high efficiency front loading washing machine was painless, the sales dude Peter in Orleans w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xBMmFHNDNXbGhPT1cxc1VVUklOR1IzU1U1dVNWRRAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOlA2aG43WlhOOW1sUURINGR3SU5uSVE%7C%7C?hl=en) — “5★ New oven delivery was flawless. Eddy and his coworker were careful and courteous. I was very impressed!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wdlJIQmhNWHAyTjNSblEwUTVPRGh2ZEUxU2VHYxAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOnpvRHBhMXp2N3RnQ0Q5ODhvdE1SeGc%7C%7C?hl=en) — “5★ Great communication. Eddy and his partner were very professional and nice. They went above and beyond to ensure our stove and refrigerato…”
- Repair technicians often diagnose and fix the problem on the first visit, occasionally catching issues that weren't obvious _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkS1gzcHlNR3RJU1VOV2EyRlBTVlk1TnkwMllrRRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOkdKX3pyMGtISUNWa2FPSVY5Ny02YkE%7C%7C?hl=en) — “5★ Called yesterday afternoon, great help from Ekamma. She scheduled Joe for today. Joe arrived early, fridge cooling fan replaced. Very hap…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VNWF6VmhVR3RDYjNSeGRqa3dURmxsVDNWUk1XYxAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOnU5azVhUGtCb3RxdjkwTFllT3VRMWc%7C%7C?hl=en) — “5★ Jose was on time, was careful and skilled. The repair to the Wolf stove required the surface burners and components to be removed. New pa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNYd292RkRREAE!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CIHM0ogKEICAgICXwovFDQ%7C%7C?hl=en) — “5★ Crane appliance came and replaced my GE refrigerator’s freezer door after noticing condensation on the outside of the door this past summ…”
- One customer described sales staff as rude and dismissive toward an elderly relative _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kU1NEZFBVSFp3YnpONU5UVjFPVGszY21SR1NXYxAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOndSSDdPUHZwbzN5NTV1OTk3cmRGSWc%7C%7C?hl=en) — “1★ They are the rudest most demeaning sales people ever.  Will NEVER go back there..... my mother is almost 80 and I was there today..... th…”
- One customer described a botched installation, with a missing dryer hose and an undersized washer hose _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205bFdWUllORWRzYTFGcU5HcExNM1pUVVdOQmNWRRAB!2m1!1s0x0:0xcc4a15ebc68bcc46!3m1!1s2@1:CAIQACodChtycF9oOm9lWVRYNEdsa1FqNGpLM3ZTUWNBcVE%7C%7C?hl=en) — “1★ Unable to install either item.
No hose for the dryer
Hose for the washer too short
Nothing working
Help !!!”
- In a 2024 review, a customer said a service manager stopped responding after a billing dispute following a repair that took three visits to diagnose _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQdVliRGhBRRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CIHM0ogKEICAgICPuYbDhAE%7C%7C?hl=en) — “2★ Our fridge had a vibration that, of course, didn't present itself when the repairman was present. Joe came back the third time and heard …”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkS1gzcHlNR3RJU1VOV2EyRlBTVlk1TnkwMllrRRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOkdKX3pyMGtISUNWa2FPSVY5Ny02YkE%7C%7C?hl=en) — “5★ Called yesterday afternoon, great help from Ekamma. She scheduled Joe for today. Joe arrived early, fridge cooling fan replaced. Very hap…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toRFZHRjVlblEwZWpGWlVtaGpiM1E1U2poS1JFRRAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOkhDVGF5enQ0ejFZUmhjb3Q5SjhKREE%7C%7C?hl=en) — “5★ Joe the repair man was great in discovering our problem. He addressed it and took care of everything.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VNWF6VmhVR3RDYjNSeGRqa3dURmxsVDNWUk1XYxAB!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CAIQACodChtycF9oOnU5azVhUGtCb3RxdjkwTFllT3VRMWc%7C%7C?hl=en) — “5★ Jose was on time, was careful and skilled. The repair to the Wolf stove required the surface burners and components to be removed. New pa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNYd292RkRREAE!2m1!1s0x0:0x8c5ff596f9f7abd1!3m1!1s2@1:CIHM0ogKEICAgICXwovFDQ%7C%7C?hl=en) — “5★ Crane appliance came and replaced my GE refrigerator’s freezer door after noticing condensation on the outside of the door this past summ…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Official Website](https://www.craneappliance.com): 40 yrs in business · Self-reported profile and service details
- [Official Website](https://www.craneappliance.com): 40 yrs in business · Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/cataumet/profile/major-appliance-services/crane-appliance-0021-1846/addressId/105211): Listed on this source
- [Local Chambers of Commerce](https://www.capecodchamber.org/listing/crane-corporation-crane-appliance/19420/): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Crane%20Appliance&query_place_id=ChIJq6qqqmVp-4kRRsyLxusVSsw): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Crane%20Appliance&query_place_id=ChIJq6qqqmVp-4kRRsyLxusVSsw): 4.8★ from 437 ratings
- [Yelp](https://www.yelp.com/biz/crane-appliance-orleans-2): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/major-appliance-services/crane-appliance-0021-1846): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Crane%20Appliance&query_place_id=ChIJq6qqqmVp-4kRRsyLxusVSsw): Listed on this source
- [Yelp](https://www.yelp.com/biz/crane-appliance-east-falmouth): Listed on this source
- [Yelp](https://www.yelp.com/biz/crane-appliance-service-cataumet): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Crane%20Appliance&query_place_id=ChIJq6qqqmVp-4kRRsyLxusVSsw): 4.9★ from 1091 ratings
- [Yelp](https://www.yelp.com/biz/crane-appliance-vineyard-haven): Listed on this source
- [Exa](https://oncapemagazine.com/new-appliance-options-abound/): 3 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “On the Cape, Crane Appliance is a strong, family-run option with very good service after the sale.” — blog.yaleappliance.com (2026-07-14) — https://blog.yaleappliance.com/best-places-to-buy-appliances
- ““Kitchens are quickly becoming the most popular and used room in the home, and not just for cooking,” said Donna Longval of Crane Appliance on Teaticket Highway.” — oncapemagazine.com (2023-12-08) — https://oncapemagazine.com/new-appliance-options-abound/
- “Bob and Paula Crane founded Crane Appliance in 1983.” — vineyardgazette.com (2018-10-16) — https://vineyardgazette.com/news/2018/10/16/kitchen-confidence

## Recent reviews

- **5/5 · Google Reviews · Dennis Callahan · 2026-08-21**: Tow workers were fast, professional and courteous
- **5/5 · Google Reviews · Bonnie Nuendel · 2026-08-20**: Jim made it so easy to choose a new range and over stove microwave by showing me comparisons of several. Delivery took a week and a half, but we bought on tax free weekend. Delivery people did a great job.
- **5/5 · Google Reviews · David Steele · 2026-08-19**: Service technician was on time and Transparent with the word that he was doing. Fix the problem and explain exactly what he was doing.
- **5/5 · Google Reviews · Michelle Foley · 2026-08-19**: Easy scheduling ! Great appliance so easy to work with . Delivery team - Carlos and partner were wonderful !
- **5/5 · Google Reviews · Kay Nagle · 2026-08-18**: New oven delivery was flawless. Eddy and his coworker were careful and courteous. I was very impressed!
- **5/5 · Google Reviews · D B · 2026-08-15**: We ordered a dishwasher for my boyfriends house. Sales person was super knowledgeable and the guy they sent for install arrived on time and did it in an hour. 2 weeks later I needed a dishwasher in my house. I made the mistake of going to the homedepot, to save the extra 40 minute drive to Orleans. …
- **5/5 · Google Reviews · Marian Costa · 2026-08-15**: Thank you for sending such a good team to install my refrigerator.
Neat and professional . They went above and beyond.
- **5/5 · Google Reviews · Beth Traubert · 2026-08-15**: I just had a new refrigerator delivered from Crane Appliances. The two guys that came to do it were quick, efficient, & kind. It actually was a great experience. Thank you!
- **5/5 · Google Reviews · Betty Carreiro · 2026-08-14**: Friendly, fast service and delivery. Reasonable too. Our new Go To
- **5/5 · Google Reviews · Russ Ottey · 2026-08-13**: Called yesterday afternoon, great help from Ekamma. She scheduled Joe for today. Joe arrived early, fridge cooling fan replaced. Very happy!

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Data freshness: last scanned 2026-08-22T05:13:03.221Z.
Cite as: Crane Appliance — Tavlee (https://tavlee.com/contractor/crane-appliance-east-falmouth)
Source: https://tavlee.com/contractor/crane-appliance-east-falmouth