# Critter Control Central, MA

**Trade:** Pest Control · **Address:** 12 Nebraska St, Worcester, MA 01604 · **Phone:** (774) 243-0440 · **Website:** https://www.crittercontrol.com/office-finder/massachusetts/central-ma/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing · **Languages:** English

**Rating: 2.8/5** (medium confidence) — from 37 reviews across 5 sources.
76% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 1 negative.

## The honest read

Critter Control Central, MA is a Worcester wildlife and pest-control office that handles general pest management, wildlife removal, bat and bird remediation, and exclusion work. Its own site describes inspections, humane trapping and removal, exclusion, repairs, cleanup, and rodent and insect control; BBB lists the Worcester corporation as Critter Control Operations Inc. and names Christopher Boulmetis as general manager.

People hiring the Worcester office describe successful work on bats, squirrels, groundhogs, birds, rodents, crawl-space remediation, chimney and siding entry points, and attic cleanup. Recent reviews praise prompt callbacks, clear explanations, professional technicians, and effective exclusion, while the 37-review record also includes repeated complaints about missed appointments, communication, billing, incomplete work, and unresolved mouse or bat problems.

Before booking, ask exactly what the inspection fee covers, which exclusion or remediation steps are included, how scheduling and follow-up will work, and when payment is charged. The business may be a fit for wildlife entry-point work and remediation when the scope is written clearly, but the documented billing and service-completion complaints make a detailed written estimate and confirmation of follow-up especially important.

**Strengths:**
- Wildlife removal — detailed praise for bats, squirrels, birds, and rodents
- Entry-point sealing — reviewers describe exclusion and chimney work
- Technician communication — many reviews cite prompt, clear updates
- Remediation work — customers praise attic and crawl-space cleanup

**Concerns:**
- Scheduling — multiple reviews report missed or delayed appointments
- Billing — reviewers describe unexpected charges and fee disputes
- Work completion — some customers report unresolved or incomplete exclusion
- Management contact — reviewers report difficulty getting callbacks

**Where sources disagree:**
- BBB shows an A+ letter grade but explicitly says the business is not BBB accredited.
- Google's 4-star rating from 57 ratings sits alongside a mixed 37-review record with detailed praise and serious complaints; the headline rating does not resolve the service and billing concerns.
- The official website describes the Critter Control brand and its services, while the Worcester-specific identity is supported by the BBB address and business profile.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The Worcester office is listed at 12 Nebraska St and operates as Critter Control Operations Inc.; BBB names Christopher Boulmetis as general manager. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419) — “BBB profiles Critter Control Operations Inc. at 12 Nebraska St, Worcester, as a corporation providing pest management and wildlife removal; …”
- Google lists 4 stars from 57 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Critter%20Control%20Central%2C%20MA&query_place_id=ChIJE0vh_zsG5IkR9H8GE_g-NGI) — “Google: 4★ from 57 ratings”
- The company self-reports more than 40 years resolving wildlife and pest issues. _(confidence: medium)_
  - [Official Website](https://www.crittercontrol.com) — “Company history (self-reported): Critter Control states that it has been resolving wildlife and pest issues for over 40 years.”
  - [Official Website](https://www.crittercontrol.com) — “Self-reported 40 years in business”
- BBB lists general pest management, wildlife removal, bat remediation, bird remediation, and solar panel exclusion. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419) — “Services offered (Better Business Bureau): General Pest Management, Wildlife Removal, Bat remediation, Bird remediation, Solar Panel Exclusi…”
- Recent reviewers praise prompt communication and professional technicians on groundhog, bat, squirrel, bird, rodent, and remediation work. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RdE4xSkdaR1ozTmtkM2RGTnVOR3N0YWxWVWJrRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOnQtN1JGZGZ3Nkd3dFNuNGstalVUbkE%7C%7C?hl=en) — “5★ I hired Critter Control for 5 days to remove a groundhog. Mission accomplished!  Erik Low was our main technician and he was absolutely f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tod2MzbDZNVlZtZDNneVRtZ3hTV3hZVFhRNGVHYxAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOkhwc3l6MVVmd3gyTmgxSWxYTXQ4eGc%7C%7C?hl=en) — “5★ Critter Control did a very thorough job of cleaning up some basement rooms with mouse problems. Also took care of a wasp nest outside, se…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSQ01HRjJSVGRMVVdaM1RFeHdPVTVLYVdsbVdsRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOlRCMGF2RTdLUWZ3TExwOU5KaWlmWlE%7C%7C?hl=en) — “5★ My experience with Critter Control was a very positive one from the initial meeting everything was explained and all questions answered. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GUWJUSTBXa0ZqYTJkQlkzcDJkVTA0UVhwTlRWRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOmFQbTI0WkFja2dBY3p2dU04QXpNTVE%7C%7C?hl=en) — “5★ We had a woodpecker problem with them making large holes in the siding. Critter Control has installed "Eagle Eyes" in 2 positions on the …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkd2NVRmxja3RCWTFWRFMxSnphMVZMWkhsNFNsRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOldwcUFlcktBY1VDS1Jza1VLZHl4SlE%7C%7C?hl=en) — “5★ They did a thorough and professional job of sealing the entire house against the bats which were in our attic.  Coming back next week to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIM1lLcWZBEAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgICH3YKqfA%7C%7C?hl=en) — “5★ I contacted Critter Control looking for help with a bat problem. Within an hour I received a callback from Joe. We setup a time for him t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMeC1tRlpREAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgIDLx-mFZQ%7C%7C?hl=en) — “5★ Josh and Terry, the two soil remediation technicians, were superb in performing the soil removal and sanitization, in  a very difficult c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNscGZhM1JnEAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgIClpfa3Rg%7C%7C?hl=en) — “5★ Great service provided by critter control. We had a squirrel in the house and they arrived in a timely manner to assess the situation. We…”
- Reviewers describe detailed exclusion, entry-point sealing, attic cleanup, and wildlife remediation. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tod2MzbDZNVlZtZDNneVRtZ3hTV3hZVFhRNGVHYxAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOkhwc3l6MVVmd3gyTmgxSWxYTXQ4eGc%7C%7C?hl=en) — “5★ Critter Control did a very thorough job of cleaning up some basement rooms with mouse problems. Also took care of a wasp nest outside, se…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkd2NVRmxja3RCWTFWRFMxSnphMVZMWkhsNFNsRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOldwcUFlcktBY1VDS1Jza1VLZHl4SlE%7C%7C?hl=en) — “5★ They did a thorough and professional job of sealing the entire house against the bats which were in our attic.  Coming back next week to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWSFdHNVFaR1ZQTjJ0bmFFeGpjbXBaVjJ0TE1YYxAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOkVHWG5QZGVPN2tnaExjcmpZV2tLMXc%7C%7C?hl=en) — “5★ Harrison filled the critter entrances around the periphery of the house and investigated areas on the roof.  He explained his procedures.…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIM1lLcWZBEAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgICH3YKqfA%7C%7C?hl=en) — “5★ I contacted Critter Control looking for help with a bat problem. Within an hour I received a callback from Joe. We setup a time for him t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMeC1tRlpREAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgIDLx-mFZQ%7C%7C?hl=en) — “5★ Josh and Terry, the two soil remediation technicians, were superb in performing the soil removal and sanitization, in  a very difficult c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNscGZhM1JnEAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgIClpfa3Rg%7C%7C?hl=en) — “5★ Great service provided by critter control. We had a squirrel in the house and they arrived in a timely manner to assess the situation. We…”
- Several reviewers report missed appointments, poor communication, billing disputes, or inability to reach management. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCMU9XUlhRbEZMUldoUE5XbDNTbFJ4YUZObk5sRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOjB1OWRXQlFLRWhPNWl3SlRxaFNnNlE%7C%7C?hl=en) — “1★ Dealing with the Worcester office was a huge disappointment. They took my deposit and told me that they would bill me as services were co…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0a1RuVkJaRFpvU1VWUmVVbHJhM2wwZVhvdFVHYxAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOktkTnVBZDZoSUVReUlra3l0eXotUGc%7C%7C?hl=en) — “1★ Unprofessional. Two appointments scheduled that they did not show up to. No calls to cancel.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sS2EwbE9lVmRpVWxwblpYWnRjMEo2Y1ZoSE5FRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOnlKa0lOeVdiUlpnZXZtc0J6cVhHNEE%7C%7C?hl=en) — “1★ The people are nice but the billing is horrible.  cannot contact anyone on the phone”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQajB1UGk4cklDRjFRRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEPj0uPi8rICF1QE%7C%7C?hl=en) — “1★ No communication as to when they were coming on three different occasions. Today was scheduled at 9:45-19:30 after finally getting someon…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMaHVmb3NnRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgICLhufosgE%7C%7C?hl=en) — “1★ Find a different company to use instead of Critter Control in Worcester. Horrible customer service and they will not call you back once t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsMV9xVFl3EAE!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgICl1_qTYw%7C%7C?hl=en) — “1★ 0 professionalism, no accountability, empty promises and uneducated staff who dont seem to care if your card gets a charge for services t…”
- Reviews include reports of incomplete or ineffective mouse, bat, and attic-remediation work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJdldyYkcyNExYSnlRRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEIvWrbG24LXJyQE%7C%7C?hl=en) — “1★ I paid $2k for them to “seal” my home to keep mice out. After the work was done, my mouse problem remained rampant. Their work did not in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMVC13NUhZaThiLS13RRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKELT-w5HYi8b--wE%7C%7C?hl=en) — “1★ Client:			Brian P.  Ware, MA
Account:		# 0420231

June 10, 2024: Joesph Rogers came out to review issue and provide quote.
	
June 27, 202…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMaHVmb3NnRRAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CIHM0ogKEICAgICLhufosgE%7C%7C?hl=en) — “1★ Find a different company to use instead of Critter Control in Worcester. Horrible customer service and they will not call you back once t…”
- BBB gives the business an A+ letter grade but states it is not BBB accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419) — “BBB profiles Critter Control Operations Inc. at 12 Nebraska St, Worcester, as a corporation providing pest management and wildlife removal; …”
- Specializes in Pest Control _(confidence: high)_
  - [Official Website](https://www.crittercontrol.com) — “Critter Control provides wildlife and pest control services including inspection, humane trapping and removal, exclusion, property-damage re…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419) — “Services offered (Better Business Bureau): General Pest Management, Wildlife Removal, Bat remediation, Bird remediation, Solar Panel Exclusi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tod2MzbDZNVlZtZDNneVRtZ3hTV3hZVFhRNGVHYxAB!2m1!1s0x0:0x62343ef813067ff4!3m1!1s2@1:CAIQACodChtycF9oOkhwc3l6MVVmd3gyTmgxSWxYTXQ4eGc%7C%7C?hl=en) — “5★ Critter Control did a very thorough job of cleaning up some basement rooms with mouse problems. Also took care of a wasp nest outside, se…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Critter%20Control%20Central%2C%20MA&query_place_id=ChIJE0vh_zsG5IkR9H8GE_g-NGI): 4.0★ from 57 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Critter%20Control%20Central%2C%20MA&query_place_id=ChIJE0vh_zsG5IkR9H8GE_g-NGI): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/pest-control/critter-control-operations-inc-0261-101419): Listed on this source
- [Official Website](https://www.crittercontrol.com): 40 yrs in business · Self-reported profile and service details
- [Local Chambers of Commerce](https://business.worcesterchamber.org/list/member/wgc-pest-control-35952): Listed on this source

## Recent reviews

- **1/5 · Google Reviews · Linda Weatherbee · 2026-07-22**: Dealing with the Worcester office was a huge disappointment. They took my deposit and told me that they would bill me as services were completed, then charged my credit card for the entire amount four days later. Terrible communication from the district manager. The techs were great when they showed…
- **5/5 · Google Reviews · Jim Wolfson · 2026-07-18**: I hired Critter Control for 5 days to remove a groundhog. Mission accomplished!  Erik Low was our main technician and he was absolutely fantastic.  Prompt, great communications with email and cell, always available by phone, courteous, prompt, professional.  I highly recommend Critter Control!
- **3/5 · Google Reviews · Ray Landry Jr · 2026-05-20**: Edited Response- this company ended up, correcting all of the former issues although I wish I didn’t have to be involved, but as much as I was, I am happy with the result. Previous review- I hate leaving reviews like this. We called this company to handle a pest & bat problem in my home. The reps wh…
- **1/5 · Google Reviews · Rob Lewis · 2025-12-19**: Unprofessional. Two appointments scheduled that they did not show up to. No calls to cancel.
- **5/5 · Google Reviews · T S · 2025-10-08**: Critter Control did a very thorough job of cleaning up some basement rooms with mouse problems. Also took care of a wasp nest outside, sealed up entry points around our house and put out bait traps. Too early to tell how successful it will be, but they'll be back in a month to check on things. Satis…
- **5/5 · Google Reviews · Karen Oconnor · 2025-10-04**: My experience with Critter Control was a very positive one from the initial meeting everything was explained and all questions answered. They were professional and did a great job of eliminating the squirrel problem.  I would recommend them highly. Thank you to Joe, Colin and Mark
- **5/5 · Google Reviews · Nijan Datar · 2025-09-30**: We had a woodpecker problem with them making large holes in the siding. Critter Control has installed "Eagle Eyes" in 2 positions on the roof to prevent birds from approaching the house. We are looking forward to seeing how well this works. Critter Control was very professional throughout. We have u…
- **5/5 · Google Reviews · Patricia Walazek · 2025-09-16**: excellent job.
- **5/5 · Google Reviews · Kristen Lomker · 2025-09-14**: Great people, prompt, and knowledgeable.
- **5/5 · Google Reviews · Tom Dougherty · 2025-09-05**: They did a thorough and professional job of sealing the entire house against the bats which were in our attic.  Coming back next week to remove the one way bat door (allows the bats to exit), and then remove it and clean up the guano and sanitize the attic where they nested.

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Data freshness: last scanned 2026-08-24T05:57:37.108Z.
Cite as: Critter Control Central, MA — Tavlee (https://tavlee.com/contractor/critter-control-central-ma-worcester)
Source: https://tavlee.com/contractor/critter-control-central-ma-worcester