# Culligan Water Filtration of New England

**Trade:** Specialty Services · **Franchise of:** Culligan · **Address:** 11 Jan Sebastian Dr, Sandwich, MA 02563 · **Phone:** (508) 888-8947 · **Website:** https://culliganh2ofiltration.com/?utm_source=google&utm_medium=gmb&utm_campaign=sandwich · **Languages:** English

**Rating: 3.8/5** (medium confidence) — from 14 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
86% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Culligan Water Filtration of New England is the Culligan dealership at 11 Jan Sebastian Drive in Sandwich, and on Cape Cod it is usually called after a water test goes wrong — PFAS in a well, iron staining, water hard enough to wreck a dishwasher. The company describes itself as local and family owned, a small operation with a global brand behind it, and says on its own site that it has served eastern Massachusetts since 1992.

The hiring story customers tell is remarkably consistent. A representative comes out, tests the town or well water, explains the options, and — reviewer after reviewer volunteers this — does not push. One 2026 buyer said the process was easy and stress-free from start to finish; a 2023 reviewer said the salesman had the water tested, answered questions and "wasn't pushy at all."

The installs draw the same kind of praise. In 2025 a Martha's Vineyard household had a system put in to neutralise and soften well water and strip out PFAS, plumbed to serve both the main house and a cottage; a 2023 reviewer said the finished work in the mechanical room looked like a piece of art. Installers and technicians get named — George, Patrick, Andrew, JD, Reed, Zac — which is usually a sign the same people keep showing up.

What to ask about is what happens after the truck leaves. Both of the company's negative reviews are about service rather than the sale: in 2023 a customer said the technician sent out did not know how to service the filtration half of the system and they waited two weeks for someone who did, and in 2022 a customer said their system pushed pH too high and shed media into their pipes, faucets and showers, and that the company would not accept responsibility. Nothing that severe appears in the record since. Two things also do not line up on paper: the site's "since 1992" against a BBB record showing the corporation started in 2008, and a BBB employee count of one against a review record full of named staff.

They are a sensible call for well-water problems on the Cape and the islands, especially PFAS, hardness and iron. Before signing, get the water test results in writing, ask exactly who services the filtration side and how fast, and confirm what the warranty covers if the system itself causes a problem.

**Strengths:**
- Free water testing — reviewers describe an unhurried, educational test visit
- No-pressure sales — buyers repeatedly say nobody tried to upsell them
- Fast turnaround — water test to installed softener in under two weeks
- Tidy installs — a reviewer called the mechanical-room work a piece of art
- Named technicians — George, Patrick, Andrew and JD praised by name

**Concerns:**
- After-install service — 2022 and 2023 reviewers reported long waits for service
- System responsibility — a 2022 reviewer said high pH clogged their pipes

**Where sources disagree:**
- The company's own site says it has served eastern Massachusetts since 1992, while its BBB record puts the corporation's start date at January 2008.
- The BBB profile lists one employee, while the review record names a sales representative plus several separate installers and service technicians.
- The sales and installation experience is praised almost without exception, while both negative reviews concern what happened when the system later needed service.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The business is a Culligan dealership at 11 Jan Sebastian Drive, Sandwich, that tests water and sells, installs, rents and services softeners, whole-house filtration, reverse-osmosis systems and bottled or bottleless water across eastern Massachusetts and the islands. _(confidence: high)_
  - [Official Website](https://culliganh2ofiltration.com) — “A Culligan dealership based in Sandwich, MA that tests household and business water and sells, installs, rents and services water softeners,…”
  - [Official Website](https://culliganh2ofiltration.com) — “Operates under (self-reported): Culligan (franchise)”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/water-purification-equipment/culligan-water-filtration-of-new-england-0021-142944) — “Services offered (Better Business Bureau): Water Purification Equipment”
- The company says on its own site that it is local and family owned and has served eastern Massachusetts since 1992; no individual owner is named. _(confidence: medium)_
  - [Official Website](https://culliganh2ofiltration.com) — “Company history (self-reported): The site says the business has served the Eastern Massachusetts area since 1992.”
  - [Official Website](https://culliganh2ofiltration.com) — “Ownership (self-reported): Describes itself as local and family owned, a small operation backed by a global corporation; no individual owner…”
  - [Official Website](https://culliganh2ofiltration.com) — “Stated ownership (self-reported): Family-owned”
- Reviewers repeatedly volunteer that the sales visit was educational and not pushy, with the water tested first and no attempt to upsell. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wbVowNTFOV3czYVdscWRtczVUM1I1UnkxeU4wRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOnpmZ051NWw3aWlqdms5T3R5Ry1yN0E%7C%7C?hl=en) — “5★ Working with Culligan was an excellent experience from start to finish. George Moore made the entire process easy and stress-free, clearl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GSWVrMTVjbE5WVFdSVVkzWkNRVVV6T1d0MlNIYxAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOnFIek15clNVTWRUY3ZCQUUzOWt2SHc%7C%7C?hl=en) — “5★ Great experience - George was super responsive, knowledgeable, and honest. They did not try to upsell any services. They deliver a very h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t3NE1VbExlWFpTVFdSV2IzZFNiMHgyU0dGaFlsRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOkw4MUlLeXZSTWRWb3dSb0x2SGFhYlE%7C%7C?hl=en) — “5★ George Moore came o our home and did a great job testing town and well water supply.  He is extremely knowledgeable and was very receptiv…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNwMDhXQmRREAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgICp08WBdQ%7C%7C?hl=en) — “5★ Process from sales to install was simple and easy. The sales guy had the water tested, answered our questions, and wasn’t pushy at all. I…”
- Well-water treatment is the work they are most often described doing, including a 2025 Martha's Vineyard system that neutralised and softened the water, addressed PFAS and served both a main house and a cottage. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWFFVbElZMGgyWkU1NGVWbGFUbXRzZUVGMGQyYxAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOk1XQUlIY0h2ZE54eVlaTmtseEF0d2c%7C%7C?hl=en) — “5★ My Partner and  I recently purchased a water filtration system to neutralize and soften our water as well as eliminate the PFAS/Forever C…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JNU1XNHdTVFo2TjA5R2VtVnFjSEpDVTBaTWNuYxAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOnI5MW4wSTZ6N09GemVqcHJCU0ZMcnc%7C%7C?hl=en) — “5★ Truly a great experience working with George and our local Culligan team over the past two years.

We purchased a home with an existing f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t3NE1VbExlWFpTVFdSV2IzZFNiMHgyU0dGaFlsRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOkw4MUlLeXZSTWRWb3dSb0x2SGFhYlE%7C%7C?hl=en) — “5★ George Moore came o our home and did a great job testing town and well water supply.  He is extremely knowledgeable and was very receptiv…”
- Installation is described as fast and tidy: one 2025 reviewer went from water test to installed softener in under two weeks, and a 2023 reviewer said the finished mechanical-room work looked like a piece of art. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURRNDdYT2ZnEAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgMDQ47XOfg%7C%7C?hl=en) — “5★ From start to finish, timely communication, thorough, job done (from water testing to installing the softener) in less than two weeks!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaMnBEWWJBEAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgICZ2pDYbA%7C%7C?hl=en) — “5★ From the beginning Culligan was super professional and timely with install and first meeting. Came out to do a water test and install of …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNwMDhXQmRREAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgICp08WBdQ%7C%7C?hl=en) — “5★ Process from sales to install was simple and easy. The sales guy had the water tested, answered our questions, and wasn’t pushy at all. I…”
- Customers name the same individuals across years — a representative, installers and service technicians — rather than a rotating cast. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wbVowNTFOV3czYVdscWRtczVUM1I1UnkxeU4wRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOnpmZ051NWw3aWlqdms5T3R5Ry1yN0E%7C%7C?hl=en) — “5★ Working with Culligan was an excellent experience from start to finish. George Moore made the entire process easy and stress-free, clearl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JNU1XNHdTVFo2TjA5R2VtVnFjSEpDVTBaTWNuYxAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOnI5MW4wSTZ6N09GemVqcHJCU0ZMcnc%7C%7C?hl=en) — “5★ Truly a great experience working with George and our local Culligan team over the past two years.

We purchased a home with an existing f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKU1JYbEtVa0V4VXpGUVJrTjBZVWd6WDJWdlVVRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOkJSRXlKUkExUzFQRkN0YUgzX2VvUUE%7C%7C?hl=en) — “5★ Zac did a great job!!
Culligan is the best”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQeHZYN0pREAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgICPxvX7JQ%7C%7C?hl=en) — “5★ After a town meeting in Plymouth, Ma, we quickly realized my daughter and her family needed a water filtration system. My daughter had a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURyckpYaVJREAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIDrrJXiRQ%7C%7C?hl=en) — “5★ George Moore was totally dedicated to customer service.  From the initial meeting to quoting our new filtration system he was timely, cle…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5ZzRPbzJnRRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIC9g4Oo2gE%7C%7C?hl=en) — “5★ I just wanted to thank you for sending Andrew to help resolve a problem we were experiencing.  He is always so knowledgeable, helping to …”
- In a 2023 review a customer said the technician sent to service their system did not know how to service the filtration portion and that they had waited two weeks for someone who could. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSMU1uMVhBEAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIDR1Mn1XA%7C%7C?hl=en) — “1★ Customer service ends the second installation is complete.  We scheduled a technician to come to service the softener and filtration syst…”
- In a 2022 review a customer said their Culligan system raised pH too high and shed media that clogged their pipes, faucets and showers, and that the company would not accept responsibility. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1aXA2czV3RRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIDuip6s5wE%7C%7C?hl=en) — “1★ Terrible customer service and they do not take responsibility for Culligan system failures. Our Culligan filtration system was raising ou…”
- Google publishes 4.4 stars from 22 ratings, and all 14 reviews on file from 2022 to 2026 appear in this packet: twelve five-star and two one-star, both of the latter about post-installation service. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Culligan%20Water%20Filtration%20of%20New%20England&query_place_id=ChIJM0aAqYDL5IkRHsFE4vT2VhA) — “Google: 4.4★ from 22 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSMU1uMVhBEAE!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIDR1Mn1XA%7C%7C?hl=en) — “1★ Customer service ends the second installation is complete.  We scheduled a technician to come to service the softener and filtration syst…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1aXA2czV3RRAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CIHM0ogKEICAgIDuip6s5wE%7C%7C?hl=en) — “1★ Terrible customer service and they do not take responsibility for Culligan system failures. Our Culligan filtration system was raising ou…”
- The Better Business Bureau grades the business A+ but records it as not accredited, a corporation started in January 2008 with one employee under manager Bruce Walker. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/water-purification-equipment/culligan-water-filtration-of-new-england-0021-142944) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/water-purification-equipment/culligan-water-filtration-of-new-england-0021-142944) — “The BBB profile for Culligan Water Filtration of New England at 11 Jan Sebastian Dr, Sandwich: NOT BBB accredited but rated A+, a corporatio…”
- A Nextdoor neighbour in Yarmouth Port, discussing E. coli and contamination in two Yarmouth wells, answered by recommending a whole-house Culligan filtration system. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/PBNxkLtr6j4b) — “Nextdoor (Yarmouth Port, MA) — Get a whole house Culligan water filtration system they work.”
- Specializes in Specialty Services _(confidence: medium)_
  - [Official Website](https://culliganh2ofiltration.com) — “A Culligan dealership based in Sandwich, MA that tests household and business water and sells, installs, rents and services water softeners,…”
  - [Official Website](https://culliganh2ofiltration.com) — “Stated service area (self-reported): Sandwich, Natick, Boston, Nantucket”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/water-purification-equipment/culligan-water-filtration-of-new-england-0021-142944) — “Services offered (Better Business Bureau): Water Purification Equipment”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWFFVbElZMGgyWkU1NGVWbGFUbXRzZUVGMGQyYxAB!2m1!1s0x0:0x1056f6f4e244c11e!3m1!1s2@1:CAIQACodChtycF9oOk1XQUlIY0h2ZE54eVlaTmtseEF0d2c%7C%7C?hl=en) — “5★ My Partner and  I recently purchased a water filtration system to neutralize and soften our water as well as eliminate the PFAS/Forever C…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Culligan%20Water%20Filtration%20of%20New%20England&query_place_id=ChIJM0aAqYDL5IkRHsFE4vT2VhA): 4.4★ from 22 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Culligan%20Water%20Filtration%20of%20New%20England&query_place_id=ChIJM0aAqYDL5IkRHsFE4vT2VhA): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/water-purification-equipment/culligan-water-filtration-of-new-england-0021-142944): Listed on this source
- [Official Website](https://culliganh2ofiltration.com): Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Get a whole house Culligan water filtration system they work.” — nextdoor.com (2026-06-25) — https://nextdoor.com/p/PBNxkLtr6j4b

## Recent reviews

- **5/5 · Google Reviews · Pam Wise · 2026-05-08**: Working with Culligan was an excellent experience from start to finish. George Moore made the entire process easy and stress-free, clearly explaining our options, the benefits of the filtration system, and what made Culligan the right choice. His communication was outstanding— as well as his on ging…
- **5/5 · Google Reviews · CHRISTOS VIORES · 2026-01-08**: Great experience - George was super responsive, knowledgeable, and honest. They did not try to upsell any services. They deliver a very high quality product and were very pleasant to deal with.
- **5/5 · Google Reviews · Allison McKinley · 2025-11-17**: My Partner and  I recently purchased a water filtration system to neutralize and soften our water as well as eliminate the PFAS/Forever Chemicals that were found in our well  water on Martha's Vineyard. The system they put in serves both the main house and a cottage, and happily could be placed in a…
- **5/5 · Google Reviews · Sam Paine · 2025-11-03**: Truly a great experience working with George and our local Culligan team over the past two years.

We purchased a home with an existing filtration system - but still struggled with discolored water - we live on a pond, with well water. George was patient enough to walk us through the testing process…
- **5/5 · Google Reviews · tom martin · 2025-09-26**: Zac did a great job!!
Culligan is the best
- **5/5 · Google Reviews · Scott McCrossin · 2025-07-18**: George Moore came o our home and did a great job testing town and well water supply.  He is extremely knowledgeable and was very receptive to answering questions.
- **5/5 · Google Reviews · Stephanie Segalini · 2025-03-13**: From start to finish, timely communication, thorough, job done (from water testing to installing the softener) in less than two weeks!
- **5/5 · Google Reviews · Susan Masciarelli · 2024-11-23**: After a town meeting in Plymouth, Ma, we quickly realized my daughter and her family needed a water filtration system. My daughter had a water test quickly done by Culligan and had her installation on Halloween. Her service installer
Patrick Colebourn was quick and speedy with the complete installat…
- **5/5 · Google Reviews · Jim Connolly · 2024-07-15**: George Moore was totally dedicated to customer service.  From the initial meeting to quoting our new filtration system he was timely, clear and available to answer questions or to address concerns.
The installer, Patrick, was professional, courteous, and a good mechanic. He explained the steps and p…
- **5/5 · Google Reviews · Deborah Crater · 2024-03-09**: I just wanted to thank you for sending Andrew to help resolve a problem we were experiencing.  He is always so knowledgeable, helping to find the source of the problem right away, and also immaculately clean, leaving our basement perfectly clean upon completion.  Thank you Andrew!!!!

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Data freshness: last scanned 2026-08-20T06:35:27.292Z.
Cite as: Culligan Water Filtration of New England — Tavlee (https://tavlee.com/contractor/culligan-water-filtration-of-new-england-sandwich)
Source: https://tavlee.com/contractor/culligan-water-filtration-of-new-england-sandwich