# D. E. Small Electrical Contractor

**Trade:** Electrical · **Address:** 9 Waverly Rd, North Andover, MA 01845, USA · **Phone:** (978) 687-2104 · **Website:** https://smallelec.com/ · **Languages:** English

**Rating: 2.5/5** (low confidence) — from 2 reviews across 3 sources.

## The honest read

D.E. Small Electrical Contractor is a North Andover shop the company says has been family-run since 1980 and is now in its second generation. Its site describes residential, commercial and industrial electrical work, plus audio/video and security installations under the wider D.E. Small Electric & Media Solutions name, serving northern Massachusetts and southern New Hampshire.

The two written reviews on file point in different directions. In November 2024, a customer left a detailed 1-star complaint: managing about 8 contractors on a renovation, this was the one who didn't show up when promised and never followed through, adding that their GC wouldn't use him again. Earlier, in March 2024, a different customer described ordering a generator and needing the hookup installed — the team came out the next day to scope the job, scheduled the appointment soon after, and were friendly and responsive throughout.

With only two reviews on record and a real complaint about follow-through, it's worth getting a firm start date and scope confirmed in writing before work begins.

A good fit for a homeowner who also wants AV or security work bundled with the electrical job — just nail down scheduling expectations up front given the mixed record.

**Strengths:**
- Quick response — next-day scoping on a generator hookup

**Concerns:**
- Missed appointment — one reviewer said the contractor never showed

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A 2024 reviewer said the contractor never showed up as promised and didn't follow through _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQemZ5NEt3EAE!2m1!1s0x0:0x5c26857148bfbe7a!3m1!1s2@1:CIHM0ogKEICAgICPzfy4Kw%7C%7C?hl=en) — “1★ Terrible experience  with this guy. My opinion. Look elsewhere if you want someone that actually follows through on their promises. I dea…”
- Praised for quick scheduling and being friendly and responsive on a generator hookup _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5M0oyZkd3EAE!2m1!1s0x0:0x5c26857148bfbe7a!3m1!1s2@1:CIHM0ogKEICAgID93J2fGw%7C%7C?hl=en) — “5★ I recently ordered a generator and needed the hookup installed.  They came out the next day after I called to scope the job and then sche…”
- The company says it was established in 1980 and is a family-owned, second-generation business _(confidence: medium)_
  - [Official Website](https://smallelec.com) — “Company history (self-reported): The site says the business was established in 1980 and is a family-owned, second-generation company.”
- Offers audio/video and security installations alongside electrical work _(confidence: medium)_
  - [Official Website](https://smallelec.com) — “D.E. Small Electric & Media Solutions is a North Andover, MA electrical contractor doing residential, commercial and industrial electrical w…”
- Specializes in Electrical _(confidence: high)_
  - [Official Website](https://smallelec.com) — “D.E. Small Electric & Media Solutions is a North Andover, MA electrical contractor doing residential, commercial and industrial electrical w…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://elicensing21.mass.gov/CitizenAccess/GeneralProperty/PropertyLookUp.aspx?isLicensee=Y&TabName=Home

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=D.%20E.%20Small%20Electrical%20Contractor&query_place_id=ChIJJ2XTjlcG44kRer6_SHGFJlw): 3.0★ from 2 ratings
- [Official Website](https://smallelec.com): 46 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=D.%20E.%20Small%20Electrical%20Contractor&query_place_id=ChIJJ2XTjlcG44kRer6_SHGFJlw): Listed on this source

## Recent reviews

- **1/5 · Google Reviews · Chris · 2024-11-26**: Terrible experience  with this guy. My opinion. Look elsewhere if you want someone that actually follows through on their promises. I dealt with about 8 contractors for my renovation. They all showed up and do their jobs. My GC was amazing. This was the one guy that didn’t show up when he said he wo…
- **5/5 · Google Reviews · Chris Parker · 2024-03-14**: I recently ordered a generator and needed the hookup installed.  They came out the next day after I called to scope the job and then scheduled the appointment for soon after.  Super friendly and responsive team!

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Data freshness: last scanned 2026-07-30T21:28:30.244Z.
Cite as: D. E. Small Electrical Contractor — Tavlee (https://tavlee.com/contractor/d-e-small-electrical-contractor-north-andover)
Source: https://tavlee.com/contractor/d-e-small-electrical-contractor-north-andover