--- title: "DANBURY CHIMNEY SERVICE" description: "Danbury Chimney Service, Inc. describes itself on its Better Business Bureau page as offering chimney cleaning for fireplace and furnace flues, plus chimne" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # DANBURY CHIMNEY SERVICE **Trade:** Chimney Services · **Address:** New Fairfield, CT · **Phone:** (203) 748-3393 · **Website:** https://www.danburychimneyservice.com/ · **Languages:** English **Rating: 1.7/5** (medium confidence) — from 11 reviews across 5 sources. 27% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Danbury Chimney Service, Inc. describes itself on its Better Business Bureau page as offering chimney cleaning for fireplace and furnace flues, plus chimney repair, relining and restoration. On Google it holds 3.1 stars from 33 ratings. A 2026 customer said they had the company come for a cleaning and paid for a new part they were told it needed. That 2026 customer said a second opinion found the part was the wrong size and the chimney had not been thoroughly cleaned, with rusted pieces from the broken part, a flashlight and a lot of soot found. The same 2026 customer wrote that they were charged $280, which the company said was labor charges, for what it called a $20 part, and that the cleaning was not refunded. A 2022 customer said their family hired the company to repoint and re-grout an antique fireplace from the 1700s, and that the two workers smeared refractory cement throughout the entire wood stove and didn't repoint at all. That 2022 customer said the company wouldn't get its insurance involved. A 2021 customer said the company cleaned their chimney, did masonry work on the outside and told them they were "Good to go", and that about a year later their entire house filled with smoke when they tried a fire. A 2024 customer said they were put on the schedule for 10/09 and nobody showed up or called back. A 2022 customer said they waited all afternoon for an appointment confirmed by text message, with no phone call or text. A 2022 customer said Brenden and Dougie were courteous and friendly, wrote of using the company for over 5 years, and said texting Sandy was the best way to schedule. A 2023 customer described the young men who came to sweep the chimneys as nice. A 2021 customer wrote of looking forward to their cleaning every year. Connecticut lists its home improvement contractor registration, HIC.0667607, held by Danbury Chimney Service Inc, as inactive due to non-renewal. **Strengths:** - Long-time use — a 2022 customer said they used them over 5 years - Text scheduling — a 2022 customer said texting Sandy worked best - A chimney sweep — a 2023 customer described nice young men who came **Concerns:** - A wrong-size part — a 2026 customer said a second opinion found it - A $280 charge — a 2026 customer said it was called labor - A fireplace repointing — a 2022 customer said cement was smeared on the stove - A missed appointment — a 2024 customer said nobody showed up or called ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2026 customer said a part the company sold was the wrong size and the chimney had not been thoroughly cleaned, per a second opinion _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSRk1UaDFjazlCZDBGYUxYVTRjRVpuV0RZeGIzYxAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CAIQACodChtycF9oOjRFMTh1ck9Bd0FaLXU4cEZnWDYxb3c%7C%7C?hl=en-US) — “1★ Had them come for a cleaning. They Said it needed a new part so we paid. It was not working as well so we thought it was the wood but a f…” - A 2026 customer said they were charged $280, described by the company as labor charges, for a $20 part _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSRk1UaDFjazlCZDBGYUxYVTRjRVpuV0RZeGIzYxAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CAIQACodChtycF9oOjRFMTh1ck9Bd0FaLXU4cEZnWDYxb3c%7C%7C?hl=en-US) — “1★ Had them come for a cleaning. They Said it needed a new part so we paid. It was not working as well so we thought it was the wood but a f…” - A 2022 customer said two workers smeared refractory cement throughout the entire wood stove and didn't repoint an antique fireplace _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtaDVXaVJBEAE!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgID-h5WiRA%7C%7C?hl=en-US) — “1★ Please stay away from this company, do not use them. My family hired them to repoint and re-grout an antique fire place from the 1700’s. …” - A 2021 customer said their house filled with smoke about a year after the company cleaned the chimney and said they were good to go _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtLUstaXBRRRAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgICm-K-ipQE%7C%7C?hl=en-US) — “1★ We contacted this company when we bought our home a year ago. They came out to clean our chimney and do some masonry work on the outside…” - A 2024 customer said nobody showed up for a scheduled 10/09 appointment or called back _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURuczRmOG13RRAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgIDns4f8mwE%7C%7C?hl=en-US) — “1★ Please don’t waste your time calling to this company! They are irresponsible!!! They put me in the schedule for 10/09 and they didn’t sho…” - A 2022 customer said nobody came or called for an appointment confirmed by text message _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtNEliaGtBRRAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgID-4IbhkAE%7C%7C?hl=en-US) — “1★ Had an appointment for 11/17 at 2:00pm confirmed by text message. Waited all afternoon, no phone call, no text nothing. Wasted day. To…” - A 2022 customer said Brenden and Dougie were courteous and friendly and wrote of using the company for over 5 years _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1bm9MUXhnRRAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgIDunoLQxgE%7C%7C?hl=en-US) — “5★ Brenden and Dougie are courteous and friendly---they get the job done :)----if you have trouble scheduling I would suggest you go on thei…” - A 2023 customer described young men who came to sweep the chimneys _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1NmJuVUt3EAE!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgID56bnUKw%7C%7C?hl=en-US) — “5★ Family business, extremely nice young men that came to sweep the chimneys. Their mother should be very proud of them.” - Describes itself as offering chimney cleaning for fireplace and furnace flues, chimney repair, relining and restoration _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/chimney-cleaning/danbury-chimney-cleaning-inc-0111-87082343) — “About (Better Business Bureau, self-described): Danbury Chimney Service, Inc. offers chimney cleaning services; fireplace and furnace flues,…” - Better Business Bureau grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/chimney-cleaning/danbury-chimney-cleaning-inc-0111-87082343) — “Better Business Bureau grade: A+” - 3.1 stars from 33 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Danbury%20Chimney%20Service&query_place_id=ChIJu1hsoEH554kRQBOaUCpxoLI) — “Google: 3.1★ from 33 ratings” - Connecticut lists its home improvement contractor registration, HIC.0667607, held by Danbury Chimney Service Inc, as inactive due to non-renewal. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0667607 registry-verified expired (registry's own word: "INACTIVE — DUE TO NON-RENEWAL OF CREDENTIAL") — registry holder …” - Specializes in Chimney Services _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1NmJuVUt3EAE!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgID56bnUKw%7C%7C?hl=en-US) — “5★ Family business, extremely nice young men that came to sweep the chimneys. Their mother should be very proud of them.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHektHQ0x3EAE!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgIDGzKGCLw%7C%7C?hl=en-US) — “5★ Excellent customer service from family operation. We look forward to their cleaning every year.” - [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/chimney-cleaning/danbury-chimney-cleaning-inc-0111-87082343) — “About (Better Business Bureau, self-described): Danbury Chimney Service, Inc. offers chimney cleaning services; fireplace and furnace flues,…” - Also offers Masonry _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtLUstaXBRRRAB!2m1!1s0x0:0xb2a0712a509a1340!3m1!1s2@1:CIHM0ogKEICAgICm-K-ipQE%7C%7C?hl=en-US) — “1★ We contacted this company when we bought our home a year ago. They came out to clean our chimney and do some masonry work on the outside…” ## License Status: **expired** (#HIC.0667607, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Yelp](https://www.yelp.com/biz/danbury-chimney-cleaning-brookfield): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=DANBURY%20CHIMNEY%20SERVICE&query_place_id=ChIJu1hsoEH554kRQBOaUCpxoLI): 3.1★ from 33 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=DANBURY%20CHIMNEY%20SERVICE&query_place_id=ChIJu1hsoEH554kRQBOaUCpxoLI): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/new-fairfield/profile/chimney-cleaning/danbury-chimney-cleaning-inc-0111-87082343): Listed on this source - [Local News](https://hearthpinechimney.homes/areas/danbury-ct/): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Angela Smith · 2026-02-01**: Had them come for a cleaning. They Said it needed a new part so we paid. It was not working as well so we thought it was the wood but a few weeks in the Chimney was building up smoke. They came to see what was wrong saying that the lining was messed up. We got a second opinion only to find out the p… - **1/5 · Google Reviews · Roy Girón · 2024-10-09**: Please don’t waste your time calling to this company! They are irresponsible!!! They put me in the schedule for 10/09 and they didn’t show up and call back or apologize! Stay away from this business and save your time! - **1/5 · Google Reviews · Allison M · 2024-05-13**: Stay away from this company! Their professionalism, responsiveness/communication, punctuality and most important their quality is the WORST I've seen from any company I have EVER worked with. They didn't show up on a more than one occasion, worked late into the night (maybe that's why our chimney … - **5/5 · Google Reviews · Ellen Mulligan · 2023-10-26**: Family business, extremely nice young men that came to sweep the chimneys. Their mother should be very proud of them. - **1/5 · Google Reviews · Tobias Waring · 2022-12-11**: Please stay away from this company, do not use them. My family hired them to repoint and re-grout an antique fire place from the 1700’s. The two workers smeared refractory cement throughout the entire wood stove, they didn’t repoint at all. When we called to complain the mother of the workers answer… - **1/5 · Google Reviews · Areklett · 2022-11-18**: Had an appointment for 11/17 at 2:00pm confirmed by text message. Waited all afternoon, no phone call, no text nothing. Wasted day. Today I texted and phoned, no response. I would have understood if they needed to reschedule but this is awful. I would give zeros stars for this. - **5/5 · Google Reviews · Janice Lucy · 2022-08-21**: Brenden and Dougie are courteous and friendly---they get the job done :)----if you have trouble scheduling I would suggest you go on their website and request to schedule. Sandy will get back to you and what I do is I text her and she tells me exactly when they are coming and they always show up --I… - **1/5 · Google Reviews · Aga Szturm · 2022-02-20**: I listened to people in my town and I wanted to give them a chance. To support local family owned small business. Well... total no show and no response. On the day of service, their office called that they are running late. I wasn't I a hurry and I accepted it. But... they never showed and never re… - **1/5 · Google Reviews · Mike Lambert · 2021-12-18**: We contacted this company when we bought our home a year ago. They came out to clean our chimney and do some masonry work on the outside. They told us we were "Good to go" and able to start a fire. About a year later we attempted this and our entire house filled with smoke. They never looked in … - **1/5 · Google Reviews · Vicki B · 2021-12-09**: I normally don’t like to write bad reviews, but have to warn people. I scheduled an appointment over the phone a month & a half ago, time goes by, they don’t show up, I call. I get a text saying they don’t have my appointment on the books. I’m like okay mistakes happen can we reschedule, & we resche… --- Data freshness: last scanned 2026-10-14T01:02:22.236Z. Cite as: DANBURY CHIMNEY SERVICE — Tavlee (https://tavlee.com/contractor/danbury-chimney-service-new-fairfield) Source: https://tavlee.com/contractor/danbury-chimney-service-new-fairfield ## Sitemap [Full site index](https://tavlee.com/sitemap.md)