# DeMeo Heating & Cooling

**Trade:** HVAC / Heating & Cooling · **Address:** 100 Independence Dr, Hyannis, MA 02601 · **Phone:** (774) 810-9653 · **Languages:** English

**Rating: 1.6/5** (low confidence) — from 9 reviews across 5 sources.
44% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

DeMeo Heating & Cooling operates in Hyannis on Cape Cod and is registered with the Better Business Bureau as Whitecap Plumbing & HVAC, Inc., with "DeMeo Heating and Cooling" listed as the same company's alternate trading name. It is run by owner Eric DeMeo and states 8 years in business on its BBB profile, working across HVAC installation and repair as well as general plumbing -- water heaters, boilers, ductless mini-splits, and drain and backflow work.

Several detailed customer accounts from 2023 and 2024 describe a business-owner mini-split installation handled attentively from start to finish, a full central heat and air conditioning replacement completed on time with equipment options matched to budget, and one customer noting Eric fixed an unrelated dishwasher valve while on-site for an HVAC job. These reviews read as specific and first-hand rather than generic.

That record sits alongside serious complaints. A 2026 Google review alleges the business improperly converted a natural gas system to propane, damaged a furnace, and then did not respond to follow-up attempts. A separate, more extensive 2024 Google review alleges the owner falsely claimed a "preferred diamond Mitsubishi contractor" status, describes a full HVAC system replacement that stretched past three months and was left unfinished, damage that required hiring a roofer to repair, and unlicensed electrical work attempted on the job. A 2024 Angi review separately reports no paperwork, lost rebates, incomplete work, and no invoice provided. Two undated BBB reviews describe a similar pattern, though their full text was not retrievable.

Google's own rating for the business is 1 star from 2 reviews, while HomeAdvisor and Angi (a mirrored listing with identical review content) show 4.4 from 14 -- a sharp divergence worth weighing directly against the specific complaints above rather than the headline number alone. Anyone considering this company for a significant HVAC installation should ask directly about licensing for any electrical work, get a written contract and timeline in advance, and confirm manufacturer-certification claims independently.

**Strengths:**
- Mini-split installations — detailed 5-star praise for a business install
- Extra-mile service — fixed a dishwasher valve unprompted during an HVAC job
- On-time, budget-fit work — reviewers cite clear equipment options and scheduling

**Concerns:**
- Gas conversion complaint — a 2026 review alleges furnace damage, no response
- False certification claim — a review alleges a fabricated Mitsubishi partner status
- Incomplete installation reported — a review cites a 3.5-month unfinished HVAC job
- Unlicensed electrical work — a review alleges work performed without a license
- Billing complaints — a review cites lost rebates and no invoice provided

**Where sources disagree:**
- Google's own aggregate is 1.0 stars from 2 ratings while HomeAdvisor and Angi (a byte-identical mirrored pair) show 4.4 stars from 14 for the same business — the specific complaint record aligns with Google's read, not the mirrored platform average.
- BBB states 8 years in business; HomeAdvisor/Angi state 6 years of experience for the same business — the two directories disagree on tenure.
- The business trades under two names across sources — BBB registers it as Whitecap Plumbing & HVAC, Inc. and lists 'DeMeo Heating and Cooling' only as an alternate name; both point to the same phone, address, and owner, so this is one business, not two.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Registered with BBB as Whitecap Plumbing & HVAC, Inc.; 'DeMeo Heating and Cooling' is BBB's listed alternate name for the same phone, address, and owner Eric DeMeo. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “BBB profile for Whitecap Plumbing & HVAC, Inc. (100 Independence Dr, Hyannis MA, phone 774-810-9653 matches contractor exactly; Alternate Na…”
- Holds a BBB letter grade of A+ but is not a BBB-accredited business; states 8 years in business on its BBB profile. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “BBB profile for Whitecap Plumbing & HVAC, Inc. (100 Independence Dr, Hyannis MA, phone 774-810-9653 matches contractor exactly; Alternate Na…”
- 2023-2024 five-star reviews on Angi/HomeAdvisor describe specific, credited work -- a business mini-split installation and an on-time full HVAC replacement with equipment options matched to budget -- read as detailed and non-templated. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “5★ Choosing Eric and his team for our HVAC mini-split installation at our business was a top-notch decision. Right from the start, Eric trul…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “5★ Work was completed professionally an on time based on estimates. Eric provided options for equipment to fit our budget and household need…”
- A 2023 Angi review describes the technician diagnosing and fixing an unrelated dishwasher valve issue while on-site for an HVAC install. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “5★ While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric …”
- Offers a broad HVAC and plumbing scope per its own directory listings -- installs, maintenance, water heaters, boilers, ductless systems, drain and backflow work. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “Services offered (Better Business Bureau): Heating and Air Conditioning”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “Services offered (Angi): Thermostat, AC maintenance, AC repair AC installation, Bas line plumbing, Boilers, Ductless Mini-Split Systems, HVA…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “Services offered (HomeAdvisor): Thermostat, AC maintenance, AC repair AC installation, Bas line plumbing, Boilers, Ductless Mini-Split Syste…”
- A 2026 Google review reports the business failed to convert natural gas to propane properly, damaging a furnace, and did not respond to follow-up. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5bFFWOXdRVTR0VjA0dGFFdzBSVk5NZEU1RlYwRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CAIQACodChtycF9oOk9lQV9wQU4tV04taEw0RVNMdE5FV0E%7C%7C?hl=en) — “1★ this man put my family in danger by not converting the natural gas to propane and fried our furnace. This man is so irresponsible and is …”
- A 2024 Google review alleges the owner falsely claimed to be a 'preferred diamond Mitsubishi contractor,' describes a 3.5-month unfinished whole-system HVAC installation with damage requiring a roofer to repair, and says he attempted electrical work despite not being a licensed electrician. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNF9UanNRRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CIHM0ogKEICAgIDL4_TjsQE%7C%7C?hl=en) — “1★ DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, an…”
- A 2024 Angi review reports no paperwork was provided, lost rebates, incomplete services, and no invoice. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “1★ Customer service was horrendous.No paperwork and now I lose all rebates because they said they would handle it.I can't get anyone to answ…”
- Two undated BBB reviews describe a similar pattern -- one recounts an unfulfilled warranty follow-up promise, the other a bare 'DO NOT HIRE THIS COMPANY!' warning with no further detail. _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “I met REMOVEDDeMeo last year and he was a very charismatic guy who promised our brand-new hot water heater and AC unit (he provided these) w…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “DO NOT HIRE THIS COMPANY!”
- Performs ductless mini-split HVAC installation. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “5★ Choosing Eric and his team for our HVAC mini-split installation at our business was a top-notch decision. Right from the start, Eric trul…”
- Performs central air conditioning and heating system installation. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNF9UanNRRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CIHM0ogKEICAgIDL4_TjsQE%7C%7C?hl=en) — “1★ DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, an…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “5★ While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric …”
- Performs plumbing repair including water heater and fixture valve work. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “I met REMOVEDDeMeo last year and he was a very charismatic guy who promised our brand-new hot water heater and AC unit (he provided these) w…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “5★ While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric …”
- Rating is driven by two severe, detailed 2024-2026 complaints (a gas-conversion safety hazard; a false Mitsubishi-certification claim tied to a 3.5-month unfinished install) that Google's own 1-star/2-review aggregate reflects directly, weighed against a smaller set of credible, detailed positive reviews and a mirrored 4.4/14 rating built on a curated sample. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=DeMeo%20Heating%20%26%20Cooling&query_place_id=ChIJd-FIoJcx-4kRPyWgw-ZiYwI) — “Google: 1★ from 2 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5bFFWOXdRVTR0VjA0dGFFdzBSVk5NZEU1RlYwRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CAIQACodChtycF9oOk9lQV9wQU4tV04taEw0RVNMdE5FV0E%7C%7C?hl=en) — “1★ this man put my family in danger by not converting the natural gas to propane and fried our furnace. This man is so irresponsible and is …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNF9UanNRRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CIHM0ogKEICAgIDL4_TjsQE%7C%7C?hl=en) — “1★ DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, an…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “Angi: 4.4★ from 14 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “HomeAdvisor: 4.4★ from 14 ratings”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “Services offered (Better Business Bureau): Heating and Air Conditioning”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5bFFWOXdRVTR0VjA0dGFFdzBSVk5NZEU1RlYwRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CAIQACodChtycF9oOk9lQV9wQU4tV04taEw0RVNMdE5FV0E%7C%7C?hl=en) — “1★ this man put my family in danger by not converting the natural gas to propane and fried our furnace. This man is so irresponsible and is …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNF9UanNRRRAB!2m1!1s0x0:0x26362e6c3a0253f!3m1!1s2@1:CIHM0ogKEICAgIDL4_TjsQE%7C%7C?hl=en) — “1★ DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, an…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “5★ While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “5★ Choosing Eric and his team for our HVAC mini-split installation at our business was a top-notch decision. Right from the start, Eric trul…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “5★ Work was completed professionally an on time based on estimates. Eric provided options for equipment to fit our budget and household need…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “Services offered (HomeAdvisor): Thermostat, AC maintenance, AC repair AC installation, Bas line plumbing, Boilers, Ductless Mini-Split Syste…”
- Also offers Plumbing _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746) — “I met REMOVEDDeMeo last year and he was a very charismatic guy who promised our brand-new hot water heater and AC unit (he provided these) w…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “5★ While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric …”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm) — “Services offered (Angi): Thermostat, AC maintenance, AC repair AC installation, Bas line plumbing, Boilers, Ductless Mini-Split Systems, HVA…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html) — “Services offered (HomeAdvisor): Thermostat, AC maintenance, AC repair AC installation, Bas line plumbing, Boilers, Ductless Mini-Split Syste…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=DeMeo%20Heating%20%26%20Cooling&query_place_id=ChIJd-FIoJcx-4kRPyWgw-ZiYwI): 1.0★ from 2 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=DeMeo%20Heating%20%26%20Cooling&query_place_id=ChIJd-FIoJcx-4kRPyWgw-ZiYwI): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/heating-and-air-conditioning/whitecap-plumbing-hvac-0021-552746): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/hyannis/whitecap-plumbing-and-hvac-reviews-10591847.htm): 4.4★ from 14 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.whitecapplumbinghvac.156644761.html): 4.4★ from 14 ratings

## Recent reviews

- **1/5 · Google Reviews · Shaun White · 2026-05-12**: this man put my family in danger by not converting the natural gas to propane and fried our furnace. This man is so irresponsible and is now hiding from facing what he did wrong. We keep reaching out to him but he won’t respond. Do not use this company.
- **1/5 · Google Reviews · Murray Miller · 2024-06-30**: DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, and the owner Eric Demeo is a HUGE LIAR!! Talks a good game, delivers on nothing. Hired to replace my entire HVAC system. Eric claimed to be a preferred diamond Mits…
- **5/5 · HomeAdvisor · Sarah C. · 2024-03-01**: Choosing Eric and his team for our HVAC mini-split installation at our business was a top-notch decision. Right from the start, Eric truly understood our requirements, suggesting an affordable and efficient solution, while ensuring we were kept in the loop throughout the entire process. The installa…
- **1/5 · Angi · Donna B. · 2024-02-01**: Customer service was horrendous.No paperwork and now I lose all rebates because they said they would handle it.I can't get anyone to answer me and now am out even more money.I would not do business with them ever again.Not all services completed plus no invoice
- **5/5 · HomeAdvisor · Lisa C. · 2023-12-01**: Very responsive and fairly priced. Went above and beyond to do a few small extra things.
- **5/5 · HomeAdvisor · Linda H. · 2023-09-01**: Work was completed professionally an on time based on estimates. Eric provided options for equipment to fit our budget and household needs. Accommodating, knowledgeable and easy to have in our home working. Very pleased with the work and products.
- **5/5 · HomeAdvisor · Chuck B. · 2023-05-01**: While Eric was at my home to install a central heat/air conditioning system I asked if he had time to take a look at my dishwasher. Eric found that the water shut off valve for my dishwasher was not opening completely and there wasn't enough water filling the dishwasher. Eric replaced the shut off a…
- **Better Business Bureau · Murray M**: DO NOT HIRE THIS COMPANY!
- **Better Business Bureau · Robbin D**: I met REMOVEDDeMeo last year and he was a very charismatic guy who promised our brand-new hot water heater and AC unit (he provided these) would be under warrantee, and he would be more than happy to come by to fix any problems. Once he finished the big job of AC and water heater, he promised to com…

---

Data freshness: last scanned 2026-08-27T22:53:14.507Z.
Cite as: DeMeo Heating & Cooling — Tavlee (https://tavlee.com/contractor/demeo-heating-and-cooling-hyannis)
Source: https://tavlee.com/contractor/demeo-heating-and-cooling-hyannis