---
title: "Dependable Energy"
description: "A 2022 customer wrote that their oil tank gauge broke with less than an 1/8 tank left when it was 10 degrees out, and that the driver climbed over wood, a "
doc_version: "2026-10-09"
last_updated: "2026-10-09"
---

# Dependable Energy

**Trade:** Heating Oil Delivery · **Address:** 9 Gramar Ave, Prospect, CT 06712 · **Phone:** (203) 758-5831 · **Website:** https://dependableenergy.net/ · **Languages:** English

**Rating: 3.2/5** (medium confidence) — from 16 reviews across 7 sources.
88% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

A 2022 customer wrote that their oil tank gauge broke with less than an 1/8 tank left when it was 10 degrees out, and that the driver climbed over wood, a lawnmower and around a trailer to get to the fill. Dependable Energy describes itself on its BBB page as a fuel delivery and HVAC company: BioHeat fuel oil, diesel and propane, plus oil and gas heating systems and air conditioning. The company says it has been in business 32 years, and its website lists a service area that includes Prospect, Waterbury, Naugatuck, Meriden, Hamden and New Haven. Its BBB page is an A+.

A 2023 customer said Keith explained the options and the changes needed before a 45+ year-old boiler was replaced, and that the installation date held with no postponements. A 2023 customer thanked Lauren, Keith, Ed and Tanner for replacing a 26-year-old boiler and, later, an oil tank. A 2021 customer said Keith did a mini-split install that was done in 2 days. A 2024 customer thanked Edward, Tanner and Garrett for installing a new air conditioning system and said they had been a customer for over 25 years for oil and furnace maintenance.

A 2025 customer who switched their propane service said the tanks were delivered on the date promised. A 2024 customer said the company switched their oil furnace to a propane heater and tankless hot water. A 2023 customer said a whole-house generator and propane tanks were installed by Dependable and an affiliate company.

A 2025 customer said a furnace stopped working a day after a routine cleaning in which the company said the issue was fixed, that they were then told they needed a whole new furnace, and that they spent 700 dollars for nothing.

**Strengths:**
- A hard-to-reach fill — a 2022 customer said the driver climbed over wood to reach it
- A boiler replacement — a 2023 customer said the install date held as planned
- A mini-split install — a 2021 customer said it was done in 2 days

**Concerns:**
- A furnace repair — a 2025 customer said it stopped working a day later

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A 2022 customer said the driver climbed over wood, a lawnmower and around a trailer to reach the oil fill _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtaGVmN2NREAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDmhef7cQ%7C%7C?hl=en-US) — “5★ First my furnace died in the summer..they fixed it and its a 50 year old furnace. Then my oil tank guage broke and I had less than an 1/8…”
- A 2023 customer said a 45+ year-old boiler replacement kept to its installation date _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURadDhfQzNBRRAB!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDZt8_C3AE%7C%7C?hl=en-US) — “5★ My compliments to the experienced, dependable, courteous, and efficient staff at Dependable Energy. I'm a long time customer and have alw…”
- Boiler and oil tank replacement, described by a 2023 customer _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSNmRuZkJREAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDR6dnfBQ%7C%7C?hl=en-US) — “5★ In a time when good customer service is hard to find, I wish to extend an enormous heartfelt thank you to the employees of Dependable Ene…”
- A 2021 customer described a mini-split install done in 2 days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtZ01MRGFBEAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgICmgMLDaA%7C%7C?hl=en-US) — “5★ We purchased our home in June ( without A/C)! We reached out to Dependable for more information on mini- splits! Glenn came to the house …”
- A 2025 customer said a furnace stopped working a day after a cleaning and they were then told it needed replacing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wSmIxOUJjVmwwWkVNM1VubzNNR3hsT0ZkNFUwRRAB!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CAIQACodChtycF9oOmpJb19BcVl0ZEM3Uno3MGxlOFd4U0E%7C%7C?hl=en-US) — “1★ This company was a terrible experience they came out to repair a furnace and it stopped working a day after. They came to preform a routi…”
- The company says it has been in business 32 years _(confidence: low)_
  - [Official Website](https://dependableenergy.net) — “Self-reported 32 years in business”
- BBB grade A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/prospect/profile/heating-and-air-conditioning/dependable-energy-inc-0111-11000458) — “Better Business Bureau grade: A+”
- 4.8 stars from 21 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Dependable%20Energy%20Inc&query_place_id=ChIJW5mcu_vD54kRxCjzy7Dd8mw) — “Google: 4.8★ from 21 ratings”
- Specializes in Heating Oil Delivery _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/prospect/profile/heating-and-air-conditioning/dependable-energy-inc-0111-11000458) — “About (Better Business Bureau, self-described): Dependable Energy provides fuel delivery and HVAC services, including BioHeat fuel oil, dies…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtaGVmN2NREAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDmhef7cQ%7C%7C?hl=en-US) — “5★ First my furnace died in the summer..they fixed it and its a 50 year old furnace. Then my oil tank guage broke and I had less than an 1/8…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3aUkzU2h3RRAB!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgID7iI3ShwE%7C%7C?hl=en-US) — “5★ I would like to thank Edward, Tanner and Garrett for the great job they did installing my new Air conditioning system this summer. Very e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURadDhfQzNBRRAB!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDZt8_C3AE%7C%7C?hl=en-US) — “5★ My compliments to the experienced, dependable, courteous, and efficient staff at Dependable Energy. I'm a long time customer and have alw…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSNmRuZkJREAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgIDR6dnfBQ%7C%7C?hl=en-US) — “5★ In a time when good customer service is hard to find, I wish to extend an enormous heartfelt thank you to the employees of Dependable Ene…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtZ01MRGFBEAE!2m1!1s0x0:0x6cf2ddb0cbf328c4!3m1!1s2@1:CIHM0ogKEICAgICmgMLDaA%7C%7C?hl=en-US) — “5★ We purchased our home in June ( without A/C)! We reached out to Dependable for more information on mini- splits! Glenn came to the house …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Local News](https://www.ebsco.com/research-starters/power-and-energy/israel-and-dependable-energy-supplies/): Listed on this source
- [Exa](https://dependableenergy.net/): 0 web mentions across the open web (each linked to its source)
- [Google](https://www.google.com/maps/search/?api=1&query=Dependable%20Energy&query_place_id=ChIJW5mcu_vD54kRxCjzy7Dd8mw): 4.8★ from 21 ratings
- [Better Business Bureau](https://www.bbb.org/us/ct/prospect/profile/heating-and-air-conditioning/dependable-energy-inc-0111-11000458): Listed on this source
- [Official Website](https://dependableenergy.net): 32 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Dependable%20Energy&query_place_id=ChIJW5mcu_vD54kRxCjzy7Dd8mw): Listed on this source
- [Reddit](https://www.reddit.com/r/britishcolumbia/comments/1cdd9w7/bc_needs_affordable_dependable_energy_choices_as/): 0 community mentions discussing this business

## Recent reviews

- **5/5 · Google Reviews · Kadeem Glasgow · 2026-01-27**: Great service!
- **1/5 · Google Reviews · daniel quindazzi · 2025-11-12**: This company was a terrible experience they came out to repair a furnace and it stopped working a day after. They came to preform a routine cleaning and said that the issue was fixed and then it stopped working and then they say that we need a whole new furnace and we spent 700 dollars for nothing. …
- **5/5 · Google Reviews · Anita H · 2025-06-10**: Recently switched our propane service to Dependable Energy. Process was seamless from beginning to end. Tanks delivered on time/date promised. All staff, both in the field and office, extremely helpful and informative. Glad to be with a local, professional company.
- **5/5 · Google Reviews · luisvega74 · 2024-10-12**: I will recommend this company 100%. They came to my home and did an amazing job by switching my oil furnace to propane gas heater and hot water tankless 🙏🔥very professional. I was there all the time watching every step and I love it. They did an incredible job at home and I will definitely recomme…
- **5/5 · Google Reviews · Francesca Laccone · 2024-08-20**: I would like to thank Edward, Tanner and Garrett for the great job they did installing my new Air conditioning system this summer. Very efficient, clean and professional. I have recommended your company to many friends and family and hope they sign up for your service.
I have been a loyal customer f…
- **5/5 · Google Reviews · Jodie Remillard · 2024-07-06**: I have chosen Dependable Energy for over 10 years. Excellent, reliable, and trustworthy service. Thank you!
- **5/5 · Google Reviews · Risha · 2024-02-08**: As other reviewers mention - the level of customer service at Dependable Energy is second to none. Every experience has been amazing - special shout-out to Ann (...I mean, who needs to go home anyways?)!! You guys absolutely rock!
- **5/5 · Google Reviews · Ron Tamburri · 2023-12-07**: From the president on down, the entire organization is friendly, responsive, and extremely professional.  I could not be happier with the services provided.
- **5/5 · Google Reviews · Margaret Moreau · 2023-10-08**: My compliments to the experienced, dependable, courteous, and efficient staff at Dependable Energy. I'm a long time customer and have always had nothing but the best of service from their business.
I recently had my old, 45+ year-old boiler replaced. The upgrade process was completed and I could not…
- **5/5 · Google Reviews · Bo Katreczko · 2023-07-28**: In a time when good customer service is hard to find, I wish to extend an enormous heartfelt thank you to the employees of Dependable Energy who provided me exceptional service on replacing my 26-year-old boiler!

From the initial call with Lauren in the service department, to the visit from Keith i…

---

Data freshness: last scanned 2026-10-08T19:39:45.425Z.
Cite as: Dependable Energy — Tavlee (https://tavlee.com/contractor/dependable-energy-prospect)
Source: https://tavlee.com/contractor/dependable-energy-prospect

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