--- title: "Didato’s Oil Service" description: "Didato’s Oil Service sells home fuel and services the heating systems it feeds. On its BBB profile the company describes oil and propane delivery, furnace " doc_version: "2026-10-09" last_updated: "2026-10-09" --- # Didato’s Oil Service **Trade:** Heating Oil Delivery · **Address:** 151 William St, Middletown, CT 06457 · **Phone:** (860) 347-1764 · **Website:** https://didatosoil.com/ · **Languages:** English **Rating: 3.6/5** (medium confidence) — from 10 reviews across 5 sources. 70% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative. ## The honest read Didato’s Oil Service sells home fuel and services the heating systems it feeds. On its BBB profile the company describes oil and propane delivery, furnace and boiler maintenance, and heating and cooling installs, and its website says it has been in business 78 years. A ctinsider.com article has described Didato's Oil Service of Middletown as a family-owned business. Its BBB page shows an A+ grade and accreditation. A recent Google customer whose furnace went out said the first tech cleaned out a soot build-up and made other adjustments, and a second tech came a few days later to check on things. When smoke came from under the furnace after the customer pushed the reset button, they called Didato's and waited a few days for a visit during a busy time. That tech spent time checking things out, cleaning more soot and replacing needed items, then waited to be sure it was heating. A recent customer who booked a cleaning wrote that the technician "was in, did his thing, tidied up, and was out." A 2025 customer said it was easy to set up services and maintenance plans with the company. A 2026 customer wrote that their family had used Didato's for 62 years until they sold the family homestead. A 2026 customer thought the charge for one hour of labor was a little much. A 2022 customer said the company made a delivery to their property without permission or a contract and got lawyers involved over a disputed charge. That 2022 customer later wrote that they settled with the company's lawyer and invoices for the difference kept coming. A 2022 customer wrote that they would not use the company again because of its customer service. **Strengths:** - Furnace repair visit — a recent customer said the tech waited to confirm heat - Tidy cleaning visit — a recent customer said the technician tidied up - Easy plan setup — a 2025 customer said maintenance plans were easy to arrange **Concerns:** - Labor charge — a 2026 customer thought one hour of labor cost a little much - Disputed delivery — a 2022 customer said an unrequested delivery ended with lawyers involved ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Describes oil and propane delivery, furnace and boiler maintenance, and heating and cooling installs on its BBB profile _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420) — “About (Better Business Bureau, self-described): Didato's Oil Service provides fuel delivery and HVAC services, including oil and propane del…” - Says it has been in business 78 years _(confidence: medium)_ - [Official Website](https://didatosoil.com) — “Self-reported 78 years in business” - Described by a local news site as a family-owned Middletown business _(confidence: medium)_ - [Local News](https://www.ctinsider.com/middletown/article/Didato-s-Oil-of-Middletown-marks-70-years-of-13223599.php) — “ctinsider.com — Didato's Oil Service of Middletown, a family-owned business, is celebrating seven decades of service in 2018.” - BBB grade A+ and BBB accredited _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420) — “Better Business Bureau: accredited / certified / member” - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420) — “Better Business Bureau grade: A+” - A recent customer said a tech cleaned soot, replaced needed items and waited to confirm the furnace was heating _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210UWRUSnlVekJ1UW5GYU4xZDJiMjVUTXkxNU1FRRAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CAIQACodChtycF9oOmtQdTJyUzBuQnFaN1d2b25TMy15MEE%7C%7C?hl=en-US) — “5★ The bottom line for this experience is the determination of service folks to get a problem solved. Our furnace went out a few weeks ago a…” - A recent customer said the technician tidied up after a cleaning _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SVE1EWmlabDlCVmxScldrWlhNMll5ZFRWQ1oyYxAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CAIQACodChtycF9oOnRTMDZiZl9BVlRrWkZXM2YydTVCZ2c%7C%7C?hl=en-US) — “5★ Easy to schedule cleaning. The technician was in, did his thing, tidied up, and was out. Thank you!” - A 2025 customer said services and maintenance plans were easy to set up _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNfM0wtSGx3RRAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CIHM0ogKEICAgIC_3L-HlwE%7C%7C?hl=en-US) — “5★ Excellent customer service, easy to communicate with, easy to set up services and maintenance plans with them.” - A 2026 customer thought the charge for one hour of labor was a little much _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kweGRIQlNaM3A1ZGxCWmRVMDNSV2xJWHpscmRFRRAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CAIQACodChtycF9oOi0xdHBSZ3p5dlBZdU03RWlIXzlrdEE%7C%7C?hl=en-US) — “3★ I thought the $280.00 for 1 hour of labor was a little bit much..” - A 2022 customer described a delivery made without permission and a billing dispute that involved lawyers _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyZ29ISGJBEAE!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CIHM0ogKEICAgID2goHHbA%7C%7C?hl=en-US) — “1★ Do not do business with this company. They claim to have made a delivery to my property without my permission and with no prior contact o…” - A 2022 customer said they would not use the company again over its customer service _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPOXJPUDJ3RRAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CIHM0ogKEICAgICO9rOP2wE%7C%7C?hl=en-US) — “1★ Worst customer service I have ever experienced. Definitely will not use again.” - Specializes in Heating Oil Delivery _(confidence: medium)_ - [Official Website](https://didatosoil.com) — “About (self-reported, verbatim): If you are searching for a reliable fuel supply company that will treat you right, call Didato’s Oil Servic…” - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420) — “About (Better Business Bureau, self-described): Didato's Oil Service provides fuel delivery and HVAC services, including oil and propane del…” - Also offers HVAC / Heating & Cooling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210UWRUSnlVekJ1UW5GYU4xZDJiMjVUTXkxNU1FRRAB!2m1!1s0x0:0x6760d41c6f3c3563!3m1!1s2@1:CAIQACodChtycF9oOmtQdTJyUzBuQnFaN1d2b25TMy15MEE%7C%7C?hl=en-US) — “5★ The bottom line for this experience is the determination of service folks to get a problem solved. Our furnace went out a few weeks ago a…” - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420) — “About (Better Business Bureau, self-described): Didato's Oil Service provides fuel delivery and HVAC services, including oil and propane del…” ## License No license record has been checked yet for this contractor. ## Sources - [Local News](https://www.ctinsider.com/middletown/article/Didato-s-Oil-of-Middletown-marks-70-years-of-13223599.php): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/middletown/profile/fuel-oil/didatos-oil-service-0111-30000420): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Didato%E2%80%99s%20Oil%20Service&query_place_id=ChIJM7R7O6E45okRYzU8bxzUYGc): 4.0★ from 15 ratings - [Official Website](https://didatosoil.com): 78 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Didato%E2%80%99s%20Oil%20Service&query_place_id=ChIJM7R7O6E45okRYzU8bxzUYGc): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Didato's Oil Service of Middletown, a family-owned business, is celebrating seven decades of service in 2018.” — ctinsider.com — https://www.ctinsider.com/middletown/article/Didato-s-Oil-of-Middletown-marks-70-years-of-13223599.php ## Recent reviews - **5/5 · Google Reviews · Sandra Gill · 2026-09-21**: The bottom line for this experience is the determination of service folks to get a problem solved. Our furnace went out a few weeks ago and the first tech who came reported a soot build-up that he had to clean out and he made some other adjustments. It all worked fine. A second tech came a few days … - **5/5 · Google Reviews · Joy Murray · 2026-07-30**: Easy to schedule cleaning. The technician was in, did his thing, tidied up, and was out. Thank you! - **5/5 · Google Reviews · Pat Jackowski · 2026-07-30**: Excellent service-professional and efficient - **5/5 · Google Reviews · Kip Damico · 2026-06-17**: Fantastic customer service,.. reliable year round service,..great people to deal with. Highly recommend. - **5/5 · Google Reviews · Linda Gumkowski · 2026-04-08**: I was pleased with the service I had done. I had the valve heater replaced. - **3/5 · Google Reviews · Usher Toler · 2026-04-07**: I thought the $280.00 for 1 hour of labor was a little bit much.. - **5/5 · Google Reviews · Suzanne Branciforte · 2026-03-05**: We have used and worked with Didotos oil service for 62 years up until we sold the family Homestead they have never failed us they have always been there they have always given us their best and we will be in undying gratitude for a small family business that started and kept the same quality integr… - **5/5 · Google Reviews · Monica A. · 2025-01-14**: Excellent customer service, easy to communicate with, easy to set up services and maintenance plans with them. - **1/5 · Google Reviews · Dan Bransfield · 2022-07-26**: Do not do business with this company. They claim to have made a delivery to my property without my permission and with no prior contact or contract and have gone to the steps of getting lawyers involved over a disputed $200. We have requested multiple times to speak with the owner of this business a… - **1/5 · Google Reviews · Mary Shane · 2022-06-09**: Worst customer service I have ever experienced. Definitely will not use again. --- Data freshness: last scanned 2026-10-08T19:47:28.797Z. Cite as: Didato’s Oil Service — Tavlee (https://tavlee.com/contractor/didato-s-oil-service-middletown) Source: https://tavlee.com/contractor/didato-s-oil-service-middletown ## Sitemap [Full site index](https://tavlee.com/sitemap.md)