# Domination Plumbing and Heating

**Trade:** Plumbing · **Address:** 3A Clement St #1, Worcester, MA 01603 · **Phone:** (978) 648-3056 · **Website:** https://dominationplumbing.com/city/worcester-ma/ · **Languages:** English

**Rating: 3.8/5** (high confidence) — from 269 reviews across 6 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 27 reviews, 1 negative.

## The honest read

Domination Plumbing and Heating is a Worcester company built for the moment something breaks badly — reviewers describe them showing up in the middle of the night for a flooding basement, replacing a dead heating system mid-cold-snap with a newborn in the house, and fixing burst pipes the same day they're called. Owner Dominic Arsenault holds an active Massachusetts plumber's license, verified against the state registry, and the company carries an A+, BBB-accredited rating. Google shows 4.8 stars from 375 ratings, and the written record here runs deep — 269 reviews dating back to 2021.

The specific praise is consistent across years: technicians named again and again — Jeff, Dan, Zach, Jack, Christian — for arriving on time, explaining the problem clearly, and getting difficult jobs (a burst sump pump, a frozen-pipe emergency, a full heating system swap) done fast. One 2025 review describes a water heater quote nearly $2,000 below what a competitor tried to charge; several others describe emergency after-hours and holiday-adjacent calls answered and resolved the same day.

But the written record also holds a handful of serious complaints that are worth reading closely rather than averaging away. A 2024 review alleges the owner showed up intoxicated and became confrontational over a payment dispute. A 2023 review describes an oil tank swap where the pipes were allegedly installed backwards using piping illegal in Massachusetts, and says the company refused to return and fix it. A 2024 review from a landlord alleges a tenant's furnace was shut off over a disputed safety claim to pressure acceptance of a quote. A 2026 review describes a nearly $400 bill for a drain-clearing visit that left the drain still clogged and a mess behind, and another 2026 review says a clog cleared by a third-party plumber working with the company came back within a month.

Those accounts sit alongside dozens of detailed, positive ones from the same recent months, so they read as real but not the norm. Given the volume and specificity on both sides, this is a company worth using for an emergency or a routine repair — but it's also worth being clear on pricing and scope in writing before work starts, given what a few reviewers describe.

**Strengths:**
- Named technicians — reviewers repeatedly praise staff like Jeff, Dan, Zach, and Jack
- Fast emergency response — same-day fixes for burst pipes, no heat, and flooding
- Fair pricing — 2025 review cites a quote nearly $2,000 below a competitor's

**Concerns:**
- Owner conduct — 2024 review alleges intoxication and confrontation over payment
- Backwards piping — 2023 review alleges illegal piping and refusal to fix it
- Pressure tactics — 2024 review alleges a furnace shutoff to force a quote
- Ineffective repair — 2026 review reports a $400 bill with the clog still there

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumber license #16857-PL-M is active, verified against the state registry, held by Dominic Arsenault _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 16857-PL-M registry-verified active — registry holder of record: Dominic Arsenault”
- BBB gives the business an A+ rating and BBB-accredited status _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/leominster/profile/plumber/domination-plumbing-heating-llc-0261-331837) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/leominster/profile/plumber/domination-plumbing-heating-llc-0261-331837) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/leominster/profile/plumber/domination-plumbing-heating-llc-0261-331837) — “Listed certification: BBB Accredited Business”
- Google shows 4.8 stars from 375 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Domination%20Plumbing%20and%20Heating&query_place_id=ChIJm2gbYX7v44kRX5jDNjtgSn0) — “Google: 4.8★ from 375 ratings”
- A 2026 review describes a new sump pump installed by 10am the morning after a late-night basement flood _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paNWQyVXlOa1Y2YUhGd1IySlRVVjg0ZGxWRGRsRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjZ5d2UyNkV6aHFwR2JTUV84dlVDdlE%7C%7C?hl=en) — “5★ After our sump pump had stopped working unexpectedly during a major rain storm, our cellar had filled to 3-4" of water on a late Monday e…”
- A 2025 review describes a heating and hot water system replaced the same day during a cold week with a one-year-old in the home _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1NWVYY3lVMEZ2Y2tSRGVtVXhhMVZzVkV4TVgxRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOk55eXcyU0FvckRDemUxa1VsVExMX1E%7C%7C?hl=en) — “5★ Great work and extremely professional crew. We lost heat and hot water during a very cold week with a 1 year old baby at home. They arriv…”
- A 2025 review describes a water heater quote nearly $2,000 below a competitor's, without pressure tactics _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3el9DMWxBRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CIHM0ogKEICAgMDwz_C1lAE%7C%7C?hl=en) — “5★ Our water heater failed. We originally called another company who quoted us almost $3,000 to take out the old water heater and install a …”
- Reviewers repeatedly name and praise individual technicians for professionalism and clear communication _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Ka1V6bGZVRXRmU0RZM00weFpOa3RyVDFaaVIyYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOnJkUzlfUEtfSDY3M0xZNktrT1ZiR2c%7C%7C?hl=en) — “5★ Jeff came right on time, and was very efficient in getting the job done.
Plus, I was very impressed with how responsive Domination was to…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xBeE1XWk1OVXROYkcwNU1XbG1VbFozVDFaZlkxRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOlAxMWZMNUtNbG05MWlmUlZ3T1ZfY1E%7C%7C?hl=en) — “5★ Ever since moving to my new home Domination is the only one I trust. Today I had Dan come through and install a new toilet. Crushed the i…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNE1FMTFhMVk1ZFdaVlprOXljQzF4YkRseVNGRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjQ4ME11a1Y5dWZVZk9ycC1xbDlySFE%7C%7C?hl=en) — “5★ We were very impressed with the work done by Zach from Domination to install our new dishwasher. In a previous visit,  the  old dishwashe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkSWMxQkdaa2RKWlhkTVQzaFpaak5pTldrNFIxRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOkdIc1BGZkdJZXdMT3hZZjNiNWk4R1E%7C%7C?hl=en) — “5★ My water heater blew.. domination staff absolutely amazing . When Jack and Christian arrived they were super friendly,  didn’t mind answe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT213MGRtcDRNbmx2T0RRd1RGTmFOR041VGxWR2NGRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOmw0dmp4MnlvODQwTFNaNGN5TlVGcFE%7C%7C?hl=en) — “5★ Very positive experience from booking on line, receiving a call with a sooner appointment.  Jack was very knowledgeable and explained eve…”
- A 2024 review alleges the owner arrived intoxicated and became confrontational over a pre-payment dispute _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3NmF6Si1RRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CIHM0ogKEICAgID76azJ-QE%7C%7C?hl=en) — “1★ Dominic Showed up intoxicated and tried to fight my husband because we wouldn’t pay the whole invoice before he started”
- A 2023 review alleges pipes were installed backwards during an oil tank swap, using piping illegal in Massachusetts, and that the company refused to return and fix it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaOU9EQmZ3EAE!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CIHM0ogKEICAgIDZ9ODBfw%7C%7C?hl=en) — “1★ Domination came in and ripped out our existing oil tank and was supposed to hook up our new one. They installed the pipes backwards and w…”
- A 2024 review alleges a tenant's furnace was shut off over a disputed safety claim to pressure acceptance of a quote _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2a29xbGVnEAE!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CIHM0ogKEICAgIDvkoqleg%7C%7C?hl=en) — “1★ Never let them become close to your property… the worst business I have ever seen… they came for giving a quote for a new furnace of one …”
- A 2026 review reports a nearly $400 bill for a drain-clearing visit that left the drain still clogged and a mess behind _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWcUxYRmZaR2xpTFhKdFVra3lOVjl2WkcxTVJIYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjVqLXFfZGliLXJtUkkyNV9vZG1MRHc%7C%7C?hl=en) — “2★ I called Domination after seeing positive reviews online and a camera scope advertised for pipes. They quickly were able to schedule a vi…”
- A 2026 review reports a drain clog returned about a month after a cleanout performed by a third-party plumber working with the company _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21STFJucFpaMFZvTTNGM09IbHVaRWRsTjFoTVEzYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOmRLRnpZZ0VoM3F3OHluZEdlN1hMQ3c%7C%7C?hl=en) — “3★ I recently had a third party plumber that is contracted with Domination come out to my house on May 18th for a drain clean out, the plumb…”
- Full-service residential plumbing and heating, from drain clearing to full system replacement _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/leominster/profile/plumber/domination-plumbing-heating-llc-0261-331837) — “Services offered (Better Business Bureau): AC Installation, AC Repair, Boiler Services, Drain Cleaning, Emergency Plumbing, Furnace Services…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNE1FMTFhMVk1ZFdaVlprOXljQzF4YkRseVNGRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjQ4ME11a1Y5dWZVZk9ycC1xbDlySFE%7C%7C?hl=en) — “5★ We were very impressed with the work done by Zach from Domination to install our new dishwasher. In a previous visit,  the  old dishwashe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WbU16VTBNM2xqWlcxUU5TMUpPQzFZWkdreGFIYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOmVmMzU0M3ljZW1QNS1JOC1YZGkxaHc%7C%7C?hl=en) — “5★ Our heating system completely broke down earlier this week. We contacted Domination who arrived promptly they installed a complete replac…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNE1FMTFhMVk1ZFdaVlprOXljQzF4YkRseVNGRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjQ4ME11a1Y5dWZVZk9ycC1xbDlySFE%7C%7C?hl=en) — “5★ We were very impressed with the work done by Zach from Domination to install our new dishwasher. In a previous visit,  the  old dishwashe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkNU5rdHpUV2hoYXpOMGIwbGpjSFJETW5aWGMyYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOld5NktzTWhhazN0b0ljcHRDMnZXc2c%7C%7C?hl=en) — “5★ I called domination Because I had some hot water issues and I needed A new macerated toilet. Both issues were addressed and resolved in a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paTVMzQjFWalZLUVVGWVV6Qk5MVUpUTXkwMlYxRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOjZMS3B1VjVKQUFYUzBNLUJTMy02V1E%7C%7C?hl=en) — “5★ Had a sink drain clog and they were here in less than 2 hrs.”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WbU16VTBNM2xqWlcxUU5TMUpPQzFZWkdreGFIYxAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOmVmMzU0M3ljZW1QNS1JOC1YZGkxaHc%7C%7C?hl=en) — “5★ Our heating system completely broke down earlier this week. We contacted Domination who arrived promptly they installed a complete replac…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KQk5UbEVaazV3TVhwMFlWWjZWRTU0YVZSaU9GRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOmJBNTlEZk5wMXp0YVZ6VE54aVRiOFE%7C%7C?hl=en) — “5★ We had all our mini splits deep cleaned. We've had our system between 5-6 years. Never have had it deep cleaned before. Domination came i…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1NWVYY3lVMEZ2Y2tSRGVtVXhhMVZzVkV4TVgxRRAB!2m1!1s0x0:0x7d4a603b36c3985f!3m1!1s2@1:CAIQACodChtycF9oOk55eXcyU0FvckRDemUxa1VsVExMX1E%7C%7C?hl=en) — “5★ Great work and extremely professional crew. We lost heat and hot water during a very cold week with a 1 year old baby at home. They arriv…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#16857-PL-M, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Domination%20Plumbing%20and%20Heating&query_place_id=ChIJm2gbYX7v44kRX5jDNjtgSn0): 4.8★ from 375 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Domination%20Plumbing%20and%20Heating&query_place_id=ChIJm2gbYX7v44kRX5jDNjtgSn0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/leominster/profile/plumber/domination-plumbing-heating-llc-0261-331837): Listed on this source
- [Yelp](https://www.yelp.com/biz/domination-plumbing-and-heating-worcester): Listed on this source
- [Official Website](https://dominationplumbing.com): Self-reported profile and service details
- [BuildZoom](https://www.buildzoom.com/contractor/domination-plumbing-and-heating): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Jessica Loya · 2026-08-14**: Fast reliable and friendly plumber! Really thankful for the quick fix
- **5/5 · Google Reviews · Karen Umbrello · 2026-08-14**: After our sump pump had stopped working unexpectedly during a major rain storm, our cellar had filled to 3-4" of water on a late Monday evening.  Domination answered our call and had a new pump installed by 10am the next morning!  The service reps were personable and knowledgeable and had things up …
- **5/5 · Google Reviews · Nancy Bedrosian · 2026-07-30**: Jeff came right on time, and was very efficient in getting the job done.
Plus, I was very impressed with how responsive Domination was to my call and in setting up an appointment. Thank you.
- **5/5 · Google Reviews · Alfredo Cabrera · 2026-07-21**: Ever since moving to my new home Domination is the only one I trust. Today I had Dan come through and install a new toilet. Crushed the install and was very respectful and informative.
- **5/5 · Google Reviews · William Cauley · 2026-07-06**: Great service and the employees were all easy to work with
- **5/5 · Google Reviews · Alice · 2026-07-02**: Quickly identified the problem and fixed it while they were there. Great customer support.
- **5/5 · Google Reviews · Henrique Santos · 2026-06-26**: Great experiences
- **5/5 · Google Reviews · Brian Fitzgerald · 2026-06-24**: Right on time and he went above and beyond to get the job done
- **5/5 · Google Reviews · Joseph Guzman · 2026-06-19**: My go to for plumbing needs. Very prompt and fair on price.
- **5/5 · Google Reviews · Laura Mullins · 2026-06-15**: Prompt, professional and mindful!

---

Data freshness: last scanned 2026-08-24T05:43:43.197Z.
Cite as: Domination Plumbing and Heating — Tavlee (https://tavlee.com/contractor/domination-plumbing-and-heating-worcester)
Source: https://tavlee.com/contractor/domination-plumbing-and-heating-worcester