# Done Right Mechanical Services

**Trade:** HVAC / Heating & Cooling · **Address:** 48 Fox St, Worcester, MA 01604 · **Phone:** (508) 963-1761 · **Website:** https://rshaysjr.wixsite.com/donerightmechanicals · **Languages:** English

**Rating: 2.0/5** (low confidence) — from 5 reviews across 3 sources.
60% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Done Right Mechanical is a small, one-man-facing HVAC operation in Worcester, run by Bobby — and the five reviews on file split sharply between two very different accounts of him.

Two reviews, from 2022 and 2025, describe Bobby as honest, hardworking, and a good source for HVAC work — one reviewer specifically says they won't go anywhere else.

The other two reviews describe serious problems. In a 2022 review, a customer said Bobby quoted and charged for an 18,000 BTU heat pump but quietly installed a smaller 12,000 BTU system, pocketing a $600 difference — something they only discovered through the electrician who wired the unit. In an August 2024 review, a customer said Bobby took payment for an AC replacement and never did the work, made repeated excuses, and has ignored a court judgment obtained against him.

Better Business Bureau shows zero complaints on file and grades the company A+, though it isn't accredited — that's a formal complaint count rather than a review of these specific accounts, and it doesn't reconcile with the two serious ones above. Given how few reviews exist and how serious two of them are, get a written contract, a specific equipment model number, and a clear payment schedule tied to completed work before hiring.

**Strengths:**
- Praised by some customers — described as honest and hardworking

**Concerns:**
- Alleged equipment substitution — billed for a larger unit than installed
- Alleged non-payment — took payment with no work done, judgment ignored

**Where sources disagree:**
- Better Business Bureau shows zero complaints on file despite two serious, specific customer accounts in the Google reviews

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Better Business Bureau shows zero complaints on file and grades the company A+, though it is not accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/mechanical-contractors/done-right-mechanical-services-0261-334279) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/mechanical-contractors/done-right-mechanical-services-0261-334279) — “0 complaint(s) on file (count only)”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/mechanical-contractors/done-right-mechanical-services-0261-334279) — “BBB profile for Done Right Mechanical Services in Worcester, MA states the business is not accredited, has an A+ BBB rating, has been in bus…”
- Two reviews describe the owner as honest and hardworking _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxMGJFZEtUakE0V0U5UE9FbERhVzFHZDIxQ2NuYxAB!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CAIQACodChtycF9oOi10bEdKTjA4WE9POElDaW1Gd21Ccnc%7C%7C?hl=en) — “5★ Bobby is the best and honest, and hardworking. I will not go anywhere else.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCNl9fSjJRRRAB!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CIHM0ogKEICAgICB6__J2QE%7C%7C?hl=en) — “5★ Bobby you did a great job! Thank you!”
- A 2022 review alleged the owner billed for an 18,000 BTU heat pump but installed a 12,000 BTU unit, pocketing the $600 difference _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlODVmQ2ZnEAE!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CIHM0ogKEICAgICe85fCfg%7C%7C?hl=en) — “1★ DISHONEST! Bobby quoted AND CHARGED us for an 18K BTU heat pump but quietly installed a 12K system. There was a $600 difference in price,…”
- An August 2024 review alleged payment was taken for an AC replacement that was never completed, with an unpaid court judgment against the business _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURiNjlMRS13RRAB!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CIHM0ogKEICAgIDb69LE-wE%7C%7C?hl=en) — “1★ DON'T USE THIS GUY! He took our money for an A.C. replacement and ran, never doing the job. He gave us excuse after excuse about his no s…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/mechanical-contractors/done-right-mechanical-services-0261-334279) — “Services offered (Better Business Bureau): installing heating and air conditioning systems, air ventilation, ductless units”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURiNjlMRS13RRAB!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CIHM0ogKEICAgIDb69LE-wE%7C%7C?hl=en) — “1★ DON'T USE THIS GUY! He took our money for an A.C. replacement and ran, never doing the job. He gave us excuse after excuse about his no s…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlODVmQ2ZnEAE!2m1!1s0x0:0xbba6ed0ea75ea2fd!3m1!1s2@1:CIHM0ogKEICAgICe85fCfg%7C%7C?hl=en) — “1★ DISHONEST! Bobby quoted AND CHARGED us for an 18K BTU heat pump but quietly installed a 12K system. There was a $600 difference in price,…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Done%20Right%20Mechanical%20Services&query_place_id=ChIJPS-tdCUH5IkR_aJepw7tprs): 4.0★ from 8 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Done%20Right%20Mechanical%20Services&query_place_id=ChIJPS-tdCUH5IkR_aJepw7tprs): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/mechanical-contractors/done-right-mechanical-services-0261-334279): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Hassan Sakhta · 2025-07-25**: Bobby is the best and honest, and hardworking. I will not go anywhere else.
- **1/5 · Google Reviews · Brad Mason · 2024-08-09**: DON'T USE THIS GUY! He took our money for an A.C. replacement and ran, never doing the job. He gave us excuse after excuse about his no shows. We received a judgement from the courts in our favor which he has so far ignored.
- **5/5 · Google Reviews · STS · 2023-01-05**: Bobby you did a great job! Thank you!
- **5/5 · Google Reviews · tek thapa · 2022-12-26**: Really nice guy with quality service
- **1/5 · Google Reviews · Elton Goncalves · 2022-09-23**: DISHONEST! Bobby quoted AND CHARGED us for an 18K BTU heat pump but quietly installed a 12K system. There was a $600 difference in price, which he pocketed. We only found out through the electrician that installed the system for us. When confronted about it, Bobby first admitted it in writing, then …

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Data freshness: last scanned 2026-08-24T07:16:10.394Z.
Cite as: Done Right Mechanical Services — Tavlee (https://tavlee.com/contractor/done-right-mechanical-services-worcester)
Source: https://tavlee.com/contractor/done-right-mechanical-services-worcester