# Durfee Plumbing & Heating

**Trade:** HVAC / Heating & Cooling · **Address:** 22 Diamonds Path Unit 7, South Dennis, MA 02660 · **Phone:** (508) 619-3078 · **Website:** https://durfeeplumbing.com/ · **Languages:** English

**Rating: 3.5/5** (high confidence) — from 85 reviews across 9 sources.
80% of sentiment-scored reviews read net-positive. Last 6 months: 26 reviews, 2 negative.

## The honest read

Durfee Plumbing & Heating is a South Dennis-based plumbing and HVAC company holding an active, registry-verified Massachusetts HVAC license and a BBB A+ accreditation. Reviewers most often name technicians Tyler, Jacob, and owner Phil, and the written record covers everything from water heaters and gas lines to AC and heat-pump service.

The strongest, most consistent theme across dozens of reviews is speed: multiple accounts describe Durfee reaching a home within hours of a burst pipe, a failed water heater, or a no-heat call, diagnosing the problem on the spot, and finishing the same day. Technicians are repeatedly praised for being courteous, communicative (including text updates and photos), and leaving the job site clean.

The recurring theme worth asking about before booking is price. Across several years — from a 2021 review calling out $205/hour labor, to 2024 and 2025 reviews describing an outrageous $616 toilet installation and an $815 quote for a straightforward valve swap that another company later did for a third of the price — a number of customers report quotes well above what they expected or what competitors later charged for the same work. Two reviews from May 2026 add to this: one describes a $700 charge for a leaking faucet, and the other describes a toilet-seal repair, costing over $1,000 across two bathrooms, that failed and had to be redone, with the issue reportedly still unresolved as of that review.

A Procore Network directory listing under the same phone number and legal name shows an alternate address (12 Bertram Ave, Dennis) that differs from the registered South Dennis base — it's unclear whether this reflects a second location, a past address, or a listing error.

For straightforward, fast-turnaround plumbing and HVAC work, the volume of detailed, specific praise for particular technicians is hard to ignore. Anyone booking a larger or more complex job should ask for a firm, itemized estimate up front given the pattern of pricing complaints.

**Strengths:**
- Fast emergency response — same-day fixes for burst pipes and failed water heaters
- Named techs praised — Tyler and Jacob repeatedly cited for skill and communication
- BBB A+ accredited — long-standing accreditation on file

**Concerns:**
- Recurring pricing complaints — several reviewers over multiple years call quotes above competitors
- Unresolved May 2026 issues — a $700 faucet charge and a twice-failed toilet-seal repair

**Where sources disagree:**
- Procore Network lists an alternate address (12 Bertram Ave, Dennis) under the same phone number and legal name, differing from the registered South Dennis base (22 Diamonds Path) -- unclear if this is a second location, a past address, or a listing error.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds an active, registry-verified Massachusetts HVAC license (#13774-SM-M1), listed to David D Pelletier _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 13774-SM-M1 registry-verified active — registry holder of record: David D Pelletier”
- BBB-accredited with an A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/plumbing-and-heating/durfee-plumbing-heating-0021-117088) — “Better Business Bureau grade: A+”
- Offers both plumbing (faucets, pipes, toilets, water heaters, tankless water heaters, drain cleaning, gas line installation) and HVAC (heat pumps, ductless mini splits, duct cleaning) work per BBB's service list _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/plumbing-and-heating/durfee-plumbing-heating-0021-117088) — “Services offered (Better Business Bureau): Boilers, Faucets, Pipes, Valves, Fittings, Toilets, Water Heaters, Tankless Water Heaters, Drain …”
- Fast emergency response repeatedly described — same-day or next-day fixes for burst pipes, failed water heaters, and no-heat calls _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WWE9VcFNWbXRQUzBsbFZYZ3RjR0ZGVnpGcFZuYxAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOmVXOUpSVmtPS0llVXgtcGFFVzFpVnc%7C%7C?hl=en) — “5★ Hot water heater began to leak late in the evening.  Had to drain it.  No hot water.  Was worried would take days to get it replaced. Dur…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoekttMW5RRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CIHM0ogKEICAgIChzKm1nQE%7C%7C?hl=en) — “5★ After a pipe burst during the last cold snap, Durfee responded quickly and had their team to our home within a few hours.  The team was p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2MjZTUGZnEAE!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CIHM0ogKEICAgIC626SPfg%7C%7C?hl=en) — “5★ Absolutely fantastic response and service! On a Friday afternoon of a holiday weekend, Durfee replied in less than 15 minutes to a web re…”
- Named technicians (especially Tyler and Jacob) consistently praised for knowledge, communication, and cleanliness on the job _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aWVFteENUbWxOVDBwTGFXeFNhaTA0TlhOT1owRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOmZYQmxCTmlNT0pLaWxSai04NXNOZ0E%7C%7C?hl=en) — “5★ We called with a water heater issue just past noon. The receptionist called us back and said someone would be there between 2:30 and 4. A…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoME9VMXBYMnBOTkhZMWNXVmtVV3RwTjBkWmVXYxAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOlh0OU1pX2pNNHY1cWVkUWtpN0dZeWc%7C%7C?hl=en) — “5★ Both technicians were courteous, kind, and efficient. I was very impressed with how informative they were about the details of the repair…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1a1IwVnlUamt6ZG1OdE9FcGhRbmg1UmxrMFlsRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOk5kR0VyTjkzdmNtOEphQnh5Rlk0YlE%7C%7C?hl=en) — “5★ Tyler was excellent!  He handled all my issues quickly, was very knowledgeable and was able to answer all of my questions.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWT2FGZFdXVzlqV25abmNITkNTWGhPUVZFMmFYYxAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOlVOaFdWWW9jWnZncHNCSXhOQVE2aXc%7C%7C?hl=en) — “5★ Tyler and Jacob showed up ahead of schedule which was wonderful! They were pleasant, informative and efficient. Had our water back in abo…”
- Pricing complaints recur across multiple years, with several reviewers reporting quotes well above what competitors later charged for the same job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WbFZIb3RNR2RWUkRKamVYcDFjMWN4VUZjeFZXYxAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOmVlVHotMGdVRDJjeXp1c1cxUFcxVWc%7C%7C?hl=en) — “2★ The plumber for people with more money than brains? Don’t understand the positive reviews this company is getting…1/4 turn valve leaked a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEc2EtZk9BEAE!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CIHM0ogKEICAgICDsa-fOA%7C%7C?hl=en) — “1★ Outrageous pricing.  Had team out  (3 guys were sent) to replace three toilets and three faucets all of which I supplied.  One of toilets…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2NHJqNVRBEAE!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CIHM0ogKEICAgID64rj5TA%7C%7C?hl=en) — “5★ Installed a pipe directly connect to the water heater. Tyler charged me $205 an hours, he said it’s a 2 person job, so $410 just for labo…”
- Two May 2026 reviews report unresolved issues -- a $700 charge for a leaking faucet, and a toilet-seal repair (over $1,000, two bathrooms) that failed and required a redo _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21saU0ycGtiMXB3VHpaWVNVcHJTVk10ZEhjNVJsRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOmliM2pkb1pwTzZYSUprSVMtdHc5RlE%7C%7C?hl=en) — “1★ Charged me 700 for a leaking faucet. Should not be used.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwRkxVOTBRME5sVFhscmVVb3dVRzlWWjJwV2RGRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOlpFLU90Q0NlTXlreUowUG9VZ2pWdFE%7C%7C?hl=en) — “1★ I had this company come out to replace two toilet seals which cost me over $1,000. , in two different bathrooms. One failed and they had …”
- Rating driven by a large, mostly-positive review base (Google 4.6★ from 166 ratings) with a genuine, recurring minority of detailed pricing complaints spanning 2021-2026 _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Durfee%20Plumbing%20%26%20Heating&query_place_id=ChIJSVvNvvU4-4kRtsoAIU4A8LQ) — “Google: 4.6★ from 166 ratings”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/plumbing-and-heating/durfee-plumbing-heating-0021-117088) — “Services offered (Better Business Bureau): Boilers, Faucets, Pipes, Valves, Fittings, Toilets, Water Heaters, Tankless Water Heaters, Drain …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKMFIxZGtObVpmZDBocGVVYzJZMnhPV1VjeVgwRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOkJ0R1dkNmZfd0hpeUc2Y2xOWUcyX0E%7C%7C?hl=en) — “5★ Highly recommend for air conditioning, heat pump, and water heater services.”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 13774-SM-M1 registry-verified active — registry holder of record: David D Pelletier”
- Specializes in Plumbing _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/plumbing-and-heating/durfee-plumbing-heating-0021-117088) — “Services offered (Better Business Bureau): Boilers, Faucets, Pipes, Valves, Fittings, Toilets, Water Heaters, Tankless Water Heaters, Drain …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aWVFteENUbWxOVDBwTGFXeFNhaTA0TlhOT1owRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CAIQACodChtycF9oOmZYQmxCTmlNT0pLaWxSai04NXNOZ0E%7C%7C?hl=en) — “5★ We called with a water heater issue just past noon. The receptionist called us back and said someone would be there between 2:30 and 4. A…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoekttMW5RRRAB!2m1!1s0x0:0xb4f0004e2100cab6!3m1!1s2@1:CIHM0ogKEICAgIChzKm1nQE%7C%7C?hl=en) — “5★ After a pipe burst during the last cold snap, Durfee responded quickly and had their team to our home within a few hours.  The team was p…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#13774-SM-M1, hvac) — verified against the official MA state registry on 2026-08-23, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Durfee%20Plumbing%20%26%20Heating&query_place_id=ChIJSVvNvvU4-4kRtsoAIU4A8LQ): 4.6★ from 166 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Durfee%20Plumbing%20%26%20Heating&query_place_id=ChIJSVvNvvU4-4kRtsoAIU4A8LQ): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/plumbing-and-heating/durfee-plumbing-heating-0021-117088): Listed on this source
- [Yelp](https://www.yelp.com/biz/durfee-plumbing-and-heating-dennis-3): Listed on this source
- [Official Website](https://durfeeplumbing.com): 20 yrs in business · Self-reported profile and service details
- [Procore Construction Network](https://network.procore.com/p/durfee-plumbing-and-heating-llc-dennis): Listed on this source
- [Local Chambers of Commerce](https://www.capecodchamber.org/listing/durfee-plumbing-%26-heating-llc/20235/): Listed on this source
- [Exa](https://durfeeplumbing.com/): 0 web mentions across the open web (each linked to its source)
- [BuildZoom](https://www.buildzoom.com/contractor/durfee-plumbing-heating): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Karen Eisenbiegler · 2026-08-01**: Excellent service!!  I will be using Durfee plumbing for any plumbing needs I have.  Thank you for a great experience and delivering top notch work
- **5/5 · Google Reviews · Chris Cotoia · 2026-07-31**: Tyler was great, he communicated via text and got me up and running in no time!
- **5/5 · Google Reviews · Bill Graham · 2026-07-31**: We called with a water heater issue just past noon. The receptionist called us back and said someone would be there between 2:30 and 4. Around 3, Tyler and Jacob arrived, diagnosed the issue, and left to grab a couple parts. By four they were done with work and we were back in action with hot water.…
- **5/5 · Google Reviews · Ellen Sheets · 2026-07-27**: They were great and very thorough.
- **5/5 · Google Reviews · shawn richardson · 2026-07-24**: Both technicians were courteous, kind, and efficient. I was very impressed with how informative they were about the details of the repair. And also how clean they were. One of the most professional service experiences I have ever had will definitely be recommending 10 out of 10.
- **5/5 · Google Reviews · Maria Drinkwater · 2026-07-16**: Tyler was excellent!  He handled all my issues quickly, was very knowledgeable and was able to answer all of my questions.
- **5/5 · Google Reviews · Mark Hunter · 2026-07-14**: Jake and Tyler did a great job installing an outdoor shower. Very pleased with the work and how clean the project went and afterwards. Will hire Durfee plumbing again for our heating this fall.
- **5/5 · Google Reviews · Denise Duffee · 2026-07-08**: Prompt. All business. Polite. Started with the least expensive fixes and worked up from there. Quickly got my pump working again. Thanks so much. Have already referred you to a neighbor.
- **5/5 · Google Reviews · Susan Winslow · 2026-07-06**: Tyler and Jacob showed up ahead of schedule which was wonderful! They were pleasant, informative and efficient. Had our water back in about 30 minutes! I highly recommend Durfee Plumbing and Heating.
- **5/5 · Google Reviews · Steve Trulli · 2026-07-01**: Tyler is GREAT !!!!

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Data freshness: last scanned 2026-08-23T21:36:47.466Z.
Cite as: Durfee Plumbing & Heating — Tavlee (https://tavlee.com/contractor/durfee-plumbing-and-heating-south-dennis)
Source: https://tavlee.com/contractor/durfee-plumbing-and-heating-south-dennis