# Economy Appliance Repair

**Trade:** Appliance Repair · **Address:** 75 Warner Hill Rd, Derry, NH 03038 · **Phone:** (603) 255-5444 · **Website:** http://economy-appliance-repair.com/ · **Languages:** English

**Rating: 3.9/5** (high confidence) — from 64 reviews across 5 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

Lance Stevens runs Economy Appliance Repair out of Derry, New Hampshire, working on washers, dryers, refrigerators and dishwashers under his own name. The reviews describe a one-person operation built around speed — same-day and next-day calls are the norm, not the exception, whether the job is a dead compressor or a leaking hose.

Across 64 Google reviews averaging 4.8 stars stretching back to 2021, the specifics repeat: diagnosing a dryer's heating element and having it running again inside an hour, replacing a refrigerator compressor the same day an LG warranty claim came through, getting a new dishwasher installed with the plumbing and wiring it needed. More than one reviewer says he told them plainly when a repair wasn't worth the money instead of running up the bill — a straight answer that shows up often enough across the years to read as how he operates, not a one-off. Several reviewers also describe him working directly with home-warranty companies, including American Home Shield, to get reimbursement approved or a repair authorized.

Two older reviews are worth knowing before booking. In a 2023 review, a customer dispatched to him through American Home Shield for a pool pump swap said he installed an undersized replacement and was rude and unresponsive when they tried to follow up. A 2022 review describes a similar dispute over a home-warranty claim for a leaking washer, with the reviewer saying he blamed their laundry habits rather than fixing the leak. Both are warranty-company dispatches rather than direct bookings, and both stand out against an otherwise steady run of positive reviews.

The company's own site also lists vacuum and central-vacuum repair, drain cleaning, and pool, spa and hot tub service alongside the core appliance work, though only the pool job above shows up in a customer account. Its BBB profile carries an A+ letter grade despite not being BBB-accredited — the two are separate BBB measures. For a broken washer, dryer, fridge or dishwasher around Derry, the record points to fast, plainly priced service; if the job is coming through a home-warranty company rather than a direct call, it's worth confirming upfront how the repair and any parts will be handled.

**Strengths:**
- Same-day response — reviewers repeatedly cite hours-not-days turnaround
- Honest diagnoses — several reviewers praise him for skipping unneeded repairs
- Warranty-company work — repeat mentions of American Home Shield referrals
- Fair, transparent pricing — reviewers consistently note reasonable, upfront quotes

**Concerns:**
- Pool equipment work — one 2023 review described a poorly sized pump and unresponsive follow-up
- Warranty-claim dispute — a 2022 review described a disagreement over a leaking washer

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Owner-operated by Lance Stevens, based at 75 Warner Hill Rd in Derry, NH. _(confidence: high)_
  - [Official Website](http://economy-appliance-repair.com) — “Economy Appliance Repair is a Derry, NH-based, owner-operated (Lance Stevens) appliance repair business that also advertises vacuum, drain-c…”
  - [Official Website](http://economy-appliance-repair.com) — “Ownership (self-reported): Owner-operated by Lance Stevens”
- Not BBB accredited but holds an A+ BBB letter grade. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/nh/derry/profile/appliance-repair/economy-appliance-repair-0051-92058515) — “Better Business Bureau grade: A+”
- Reviewers across several years describe same-day or next-day response to broken appliances. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201elh6RTFTa295YjB0VmNHZFBTVk40VFRWdWNVRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOm5zXzE1Skoyb0tVcGdPSVN4TTVucUE%7C%7C?hl=en) — “5★ The best! Came out same day and repaired my washer. Fast, friendly, honest, fair pricing. If you're looking for appliance repair definite…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWS05qRkNYM2RET1RkR1JIQlBjMGxmVVhWemEzYxAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOjVKNjFCX3dDOTdGRHBPc0lfUXVza3c%7C%7C?hl=en) — “5★ I cannot rave more about Economy Appliance Repair. Lance came the same day I called and fixed the problem almost instantly. He is very kn…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMd2RhV1d3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICLwdaWWw%7C%7C?hl=en) — “5★ 5 star service from a 5 star guy!  When my LG refrigerator broke down, multiple repair companies wouldn’t service it or come look at it f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqMF92NzJ3RRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICj0_v72wE%7C%7C?hl=en) — “5★ I contacted Economy Appliance Repair after hours and Lance came out the very next day. He was fast, affordable and easy to talk to. As a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwNmZ2aGF3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDp6fvhaw%7C%7C?hl=en) — “5★ Lance came the same day we called him. Our fridge wasn’t cooling so he said it had to defrost which take a 24 hrs. He came and 30 minutes…”
- Multiple reviewers say he told them honestly when a repair wasn't worth the cost rather than pushing unneeded service. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xad2FtdFRkV3B0ZUZWVlNtUXRaRmgzYTFadUxWRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOlZwamtTdWpteFVVSmQtZFh3a1ZuLVE%7C%7C?hl=en) — “5★ Lance is a straightforward, no BS, fair and reliable guy. People that operate like him are harder to find these days. If you have a probl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqLWF5V0p3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICj-ayWJw%7C%7C?hl=en) — “5★ Although the appliance was beyond repair due to its age, they responded quickly and didn’t try to sell us unnecessary repairs.  Will defi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSbGNhUkJ3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICRlcaRBw%7C%7C?hl=en) — “5★ I had no fridge after the last power outage. Cold called Economy to get a better response time than the 3 other bigger guys in town... Al…”
- Several reviewers describe him working directly with home-warranty companies, including American Home Shield, to secure reimbursement or authorize repairs. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR6eExlUlJnEAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDzxLeRRg%7C%7C?hl=en) — “5★ Lance was great. He listened to me on the phone, followed up when promised, and was  very responsive. Great communication skills, sense o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCX2FHazF3RRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDB_aGk1wE%7C%7C?hl=en) — “5★ Lance came to us through our home warranty company. He was prompt, professional, nice to talk to, & knew what he was doing- in two days f…”
- Pricing is repeatedly described as fair and transparent, quoted before work begins. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5emVHRnBXVVZyV25selpYUkpjMWhCZW1SVmNGRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOk9zeGFpWUVrWnlzZXRJc1hBemRVcFE%7C%7C?hl=en) — “5★ Fair pricing, quick & knowledgeable service! Lance was great; he showed up on time and fixed our washing machine pump issue the same day.…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5ak5Yb3dNVVp2TjAwM1ZEUnFNazlmYTI5U1NVRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOk9jNXowMUZvN003VDRqMk9fa29SSUE%7C%7C?hl=en) — “5★ Had Lance stop by a few weeks ago to repair my dryer's heating element. He was transparent about how much he would charge me, the price w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREanVIY3J3RRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDDjuHcrwE%7C%7C?hl=en) — “5★ Lance repaired our GE dishwasher and was great to work with.  He was available quickly and his pricing was very fair!   We will definitel…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNwNDd6ZU9REAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICp47zeOQ%7C%7C?hl=en) — “5★ I contacted him in the morning and by the afternoon he was at our house to diagnose the issue with the washer. The quoted price was very …”
- A 2023 reviewer said Lance, dispatched through American Home Shield, installed an undersized replacement pump on their pool and was rude and unresponsive afterward. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKOEphTUVBEAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDJ8JaMEA%7C%7C?hl=en) — “1★ Lance was sent by American Home Shield to replace a pump on my swimming pool. He removed a two hours power pump for 30,000 gallon pool an…”
- A 2022 reviewer using a home-warranty claim for a leaking washer said he blamed their laundry habits rather than resolving the leak. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1cmJEdndnRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDurbDvwgE%7C%7C?hl=en) — “1★ I used my home warranty insurance for a claim for my washer that’s leaking. We tried to fix the issue ourself but putting a board under t…”
- Washing machine, dryer, refrigerator and dishwasher repair make up the large majority of the cited review history. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5ak5Yb3dNVVp2TjAwM1ZEUnFNazlmYTI5U1NVRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOk9jNXowMUZvN003VDRqMk9fa29SSUE%7C%7C?hl=en) — “5★ Had Lance stop by a few weeks ago to repair my dryer's heating element. He was transparent about how much he would charge me, the price w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMd2RhV1d3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICLwdaWWw%7C%7C?hl=en) — “5★ 5 star service from a 5 star guy!  When my LG refrigerator broke down, multiple repair companies wouldn’t service it or come look at it f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREanVIY3J3RRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDDjuHcrwE%7C%7C?hl=en) — “5★ Lance repaired our GE dishwasher and was great to work with.  He was available quickly and his pricing was very fair!   We will definitel…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSaXNTN29BRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICRisS7oAE%7C%7C?hl=en) — “5★ Lance was knowledgeable, punctual and fixed my clogged washer. Great service”
- The company's own site also advertises vacuum and central-vacuum repair, drain cleaning, and pool, spa and hot tub maintenance and repair, though only the pool work is corroborated by a customer review. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKOEphTUVBEAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDJ8JaMEA%7C%7C?hl=en) — “1★ Lance was sent by American Home Shield to replace a pump on my swimming pool. He removed a two hours power pump for 30,000 gallon pool an…”
  - [Official Website](http://economy-appliance-repair.com) — “Economy Appliance Repair is a Derry, NH-based, owner-operated (Lance Stevens) appliance repair business that also advertises vacuum, drain-c…”
- Google shows a 4.8-star average from 65 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Economy%20Appliance%20Repair&query_place_id=ChIJtTnsK89V4okRjCQ-VTLRAYI) — “Google: 4.8★ from 65 ratings”
- The company states its technicians are factory authorized for all major appliance brands. _(confidence: medium)_
  - [Official Website](http://economy-appliance-repair.com) — “Stated certification/affiliation: Factory authorized technicians for all major appliance brands”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Economy%20Appliance%20Repair&query_place_id=ChIJtTnsK89V4okRjCQ-VTLRAYI) — “Google: 4.8★ from 65 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5ak5Yb3dNVVp2TjAwM1ZEUnFNazlmYTI5U1NVRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CAIQACodChtycF9oOk9jNXowMUZvN003VDRqMk9fa29SSUE%7C%7C?hl=en) — “5★ Had Lance stop by a few weeks ago to repair my dryer's heating element. He was transparent about how much he would charge me, the price w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMd2RhV1d3EAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICLwdaWWw%7C%7C?hl=en) — “5★ 5 star service from a 5 star guy!  When my LG refrigerator broke down, multiple repair companies wouldn’t service it or come look at it f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREanVIY3J3RRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDDjuHcrwE%7C%7C?hl=en) — “5★ Lance repaired our GE dishwasher and was great to work with.  He was available quickly and his pricing was very fair!   We will definitel…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSaXNTN29BRRAB!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgICRisS7oAE%7C%7C?hl=en) — “5★ Lance was knowledgeable, punctual and fixed my clogged washer. Great service”
  - [Better Business Bureau](https://www.bbb.org/us/nh/derry/profile/appliance-repair/economy-appliance-repair-0051-92058515) — “Services offered (Better Business Bureau): Appliance Repair, Washer and Dryer Repair, Dishwasher Repair”
  - [Official Website](http://economy-appliance-repair.com) — “Economy Appliance Repair is a Derry, NH-based, owner-operated (Lance Stevens) appliance repair business that also advertises vacuum, drain-c…”
- Also offers Pool Cleaning _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKOEphTUVBEAE!2m1!1s0x0:0x8201d132553e248c!3m1!1s2@1:CIHM0ogKEICAgIDJ8JaMEA%7C%7C?hl=en) — “1★ Lance was sent by American Home Shield to replace a pump on my swimming pool. He removed a two hours power pump for 30,000 gallon pool an…”
  - [Official Website](http://economy-appliance-repair.com) — “Economy Appliance Repair is a Derry, NH-based, owner-operated (Lance Stevens) appliance repair business that also advertises vacuum, drain-c…”

## License

NH doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Economy%20Appliance%20Repair&query_place_id=ChIJtTnsK89V4okRjCQ-VTLRAYI): 4.8★ from 65 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Economy%20Appliance%20Repair&query_place_id=ChIJtTnsK89V4okRjCQ-VTLRAYI): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/nh/derry/profile/appliance-repair/economy-appliance-repair-0051-92058515): Listed on this source
- [Exa](https://linkedin.com/company/economy-appliance-repair-llc): 0 web mentions across the open web (each linked to its source)
- [Official Website](http://economy-appliance-repair.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Heidi M. · 2026-06-01**: Quick response and fair pricing!
- **5/5 · Google Reviews · Jennifer Mace · 2026-04-15**: Fair pricing, quick & knowledgeable service! Lance was great; he showed up on time and fixed our washing machine pump issue the same day. Highly recommend his service!
- **5/5 · Google Reviews · Pete Smiddy · 2026-01-25**: I couldn’t be happier with the service I received! Lance was incredibly professional, punctual, and knowledgeable. He quickly diagnosed the issue with my appliance and explained everything clearly before starting the repair. The work was done efficiently and with great attention to detail — my washi…
- **5/5 · Google Reviews · Jamie Comrie · 2025-12-22**: Lance is a straightforward, no BS, fair and reliable guy. People that operate like him are harder to find these days. If you have a problem with an appliance do yourself a favor and call him. He could've fixed my broken washer and charged me tons of money but he gave it to me straight that it was to…
- **5/5 · Google Reviews · T nette · 2025-11-18**: Lance came out on short notice and gave us a fair assessment of our situation, we look forward to working with him in the future.
- **5/5 · Google Reviews · REL · 2025-08-21**: The best! Came out same day and repaired my washer. Fast, friendly, honest, fair pricing. If you're looking for appliance repair definitely give him a call.
- **5/5 · Google Reviews · Linda Cournoyer · 2025-07-11**: Lance is a very kind gentleman that was thorough and helpful with my situation. I would recommend him to anyone!
- **5/5 · Google Reviews · Sarah Beausoleil · 2025-07-02**: I cannot rave more about Economy Appliance Repair. Lance came the same day I called and fixed the problem almost instantly. He is very knowledgeable and very responsive.
- **5/5 · Google Reviews · John F · 2025-06-23**: Had Lance stop by a few weeks ago to repair my dryer's heating element. He was transparent about how much he would charge me, the price was very reasonable, scheduling was easy, and he was in and out in about an hour.

Dryer has been working great.
- **5/5 · Google Reviews · Leilani Nadeau · 2025-04-24**: My washing machine was broken, so I turned to Facebook and someone recommended me to Lance the owner of Economy Appliance Repair. He came out and was so friendly, down to earth and knew his stuff! He instantly got to work, quickly found the issue and was back here with the part in less than a week! …

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Data freshness: last scanned 2026-09-04T06:34:26.646Z.
Cite as: Economy Appliance Repair — Tavlee (https://tavlee.com/contractor/economy-appliance-repair-derry)
Source: https://tavlee.com/contractor/economy-appliance-repair-derry