# Emerald City Kitchen & Bath

**Trade:** Kitchen Remodel · **Address:** 2307 State Rd, Plymouth, MA 02360, USA · **Phone:** (774) 338-7453 · **Website:** https://www.emeraldcityllc.com/ · **Languages:** English

**Rating: 3.5/5** (medium confidence) — from 12 reviews across 6 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

Emerald City Kitchen & Bath is a Plymouth remodeling shop that Carrie and Jeremy Medford, a husband-and-wife team, say they've run since 1999, with the work centered on kitchens and baths — countertop replacements, tile, cabinetry, and full bathroom overhauls like shower removals and rebuilds.

The recurring praise in its reviews is process: a project manager who "responded to my questions quickly and thoroughly," installers who show up on time, and repeat mentions of specific staff — Crystal, Laurie, Cara the interior designer — being hands-on through a job. One late-2025 review described a bath remodel where the contractor, plumber and electrician all arrived on schedule and listened carefully to design concerns; another, from a realtor, credited the company's communication and timing enough to keep recommending it to clients.

That said, the record isn't unbroken. A December 2025 review described a starkly different experience on a new-home project: poor communication, multiple mistakes the reviewer says weren't caught because the company didn't ask the right questions upfront, and an installer who had to be asked to leave the property after a dispute with the homeowner's general contractor. A much older, undated-platform web review described a poorly finished fireplace edge and chronic lateness. Both are worth weighing against the more recent run of positive, detailed reviews.

Its Massachusetts home improvement contractor registration is verified active with the state. On Houzz it carries a 4.6-star average across 28 reviews, five Houzz Awards, and past Angie's List Super Service recognition; the company also cites affiliation with the National Kitchen and Bath Association and the Natural Stone Institute. Its BBB listing (under a related name, Emerald City Granite, at the same address) carries no rating and isn't accredited.

For a kitchen or bath remodel centered on stone and tile work, this is a shop with a long history and mostly strong, specific reviews — worth asking directly how they'd handle a job with unusual complications, given the one account that says otherwise.

**Strengths:**
- Responsive project management — reviewers cite quick, thorough communication
- On-time crews — installers described as punctual and efficient
- Countertop and tile focus — repeated praise for granite and stone work
- Industry affiliations — NKBA and Natural Stone Institute member

**Concerns:**
- Project mistakes — a December 2025 review cited multiple errors and poor communication
- Older complaint — a web review described chronic lateness and shoddy finish work

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor license verified active by the state registry _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 174438 verified active”
- Houzz shows a 4.6-star average from 28 reviews with 5 Houzz Awards and 4 Houzz Badges _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612) — “Listed certification: 4 Houzz Badges”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612) — “Listed certification: 5 Houzz Awards”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612) — “Houzz: 4.6★ from 28 ratings”
- Won an Angie's List Super Service Award in 2012 and 2013, and a Cape & Plymouth Business 40 Under 40 award in 2013 and 2016 _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612) — “Listed certification: Cape & Plymouth Business 40 under 40 Award 2013 and 2016”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612) — “Listed certification: Angie's List Super Service Award 2012 and 2013”
- Self-reports as a locally, family, and veteran-owned business serving the South Shore and Cape Cod since 1999 _(confidence: medium)_
  - [Official Website](https://www.emeraldcityllc.com) — “Self-reported 27 years in business”
  - [Official Website](https://www.emeraldcityllc.com) — “Company history (self-reported): A locally, family, and veteran-owned business serving the South Shore and Cape Cod since 1999.”
- Owner-operated by husband-and-wife team Carrie and Jeremy Medford _(confidence: medium)_
  - [Official Website](https://www.emeraldcityllc.com) — “Ownership (self-reported): Owner-operated by husband-and-wife team Carrie and Jeremy Medford.”
- BBB profile, listed under the related name Emerald City Granite at the same address, shows no accreditation and no rating _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/plymouth/profile/natural-marble/emerald-city-granite-0021-25086) — “BBB profile for Emerald City Granite (same address/phone/website as Emerald City Kitchen & Bath) shows the business is NOT BBB accredited an…”
- Reviewers repeatedly praise responsive project management and on-time crews _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsMU4yMXFOWFJwY2s1M2JtdEpjbmMzVFRrME0xRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOkl1N21qNXRpck53bmtJcnc3TTk0M1E%7C%7C?hl=en) — “5★ The entire process was incredibly easy. Communication with the Project Manager was outstanding—she responded to my questions quickly and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twM2EybFJjMmR4UWsxek9HZGtjM05PY3pCU1pFRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOkp3a2lRc2dxQk1zOGdkc3NOczBSZEE%7C%7C?hl=en) — “5★ Emerald City was excellent to work with throughout our bath remodel. Crystal was hands-on from start to finish and made sure everything r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzenBqR05BEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgIC3zpjGNA%7C%7C?hl=en) — “5★ Highly recommend Emerald City. They are so nice & easy to deal with. Always return our calls and answer all of our questions.
The work is…”
- Performs full kitchen and bath remodels including countertops, tile, and cabinetry _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMFVYaGtaRUZ2TWtkdVowNXNhRTQ1VmxGcWVsRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOmM0UXhkZEFvMkduZ05saE45VlFqelE%7C%7C?hl=en) — “5★ Emerald Cory has just completed the countertop replacement and tile work in our kitchen. Everyone was very easy to work with and replied …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twM2EybFJjMmR4UWsxek9HZGtjM05PY3pCU1pFRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOkp3a2lRc2dxQk1zOGdkc3NOczBSZEE%7C%7C?hl=en) — “5★ Emerald City was excellent to work with throughout our bath remodel. Crystal was hands-on from start to finish and made sure everything r…”
- Cites affiliations with the National Kitchen and Bath Association and Natural Stone Institute _(confidence: medium)_
  - [Official Website](https://www.emeraldcityllc.com) — “Stated certification/affiliation: National Kitchen and Bath Association”
  - [Official Website](https://www.emeraldcityllc.com) — “Stated certification/affiliation: Natural Stone Institute”
- A December 2025 review described multiple mistakes on a new-home project and communication that failed to catch them upfront _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5NlQzbEpablptZERKUmFrMU9URVkxVjJOdVowRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOk96T3lJZnZmdDJRak1OTEY1V2NuZ0E%7C%7C?hl=en) — “1★ Our experience was horrible! They have the worst communication and do not proactively ask the customer the correct questions in order to …”
- The same December 2025 review described an installer being asked to leave the property after a dispute with the customer's general contractor _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5NlQzbEpablptZERKUmFrMU9URVkxVjJOdVowRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOk96T3lJZnZmdDJRak1OTEY1V2NuZ0E%7C%7C?hl=en) — “1★ Our experience was horrible! They have the worst communication and do not proactively ask the customer the correct questions in order to …”
- An older web review described a poorly finished fireplace edge and chronic lateness to appointments _(confidence: medium)_
  - [plymouth-massachusetts.uscompanies.net](https://plymouth-massachusetts.uscompanies.net/general-contractor/emerald-city-plymouth/) — “plymouth-massachusetts.uscompanies.net — The worst experience ever. We gave them the business because we new the family. This is the way the…”
- Performs kitchen remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMFVYaGtaRUZ2TWtkdVowNXNhRTQ1VmxGcWVsRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOmM0UXhkZEFvMkduZ05saE45VlFqelE%7C%7C?hl=en) — “5★ Emerald Cory has just completed the countertop replacement and tile work in our kitchen. Everyone was very easy to work with and replied …”
- Performs bathroom remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twM2EybFJjMmR4UWsxek9HZGtjM05PY3pCU1pFRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOkp3a2lRc2dxQk1zOGdkc3NOczBSZEE%7C%7C?hl=en) — “5★ Emerald City was excellent to work with throughout our bath remodel. Crystal was hands-on from start to finish and made sure everything r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHbFAtQllBEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgIDGlP-BYA%7C%7C?hl=en) — “5★ Just had an old shower removed and new tile shower installed in master bath. Very happy we chose Emerald City! They were so helpful with …”
- Fabricates and installs granite countertops _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3aWZYVFJnEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgMCwifXTRg%7C%7C?hl=en) — “5★ Selection of granite was extensive. Installation was great and completed on time.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paT1VGWlNkR00wZDFWeFFqTnlhbVJTUVcwNFJtYxAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOjZOUFZSdGM0d1VxQjNyamRSQW04Rmc%7C%7C?hl=en) — “5★ Worked with Jeremy and his team. Great people to do work with. Quality and honest work. Highly recommend.”
- Installs tile _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMFVYaGtaRUZ2TWtkdVowNXNhRTQ1VmxGcWVsRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOmM0UXhkZEFvMkduZ05saE45VlFqelE%7C%7C?hl=en) — “5★ Emerald Cory has just completed the countertop replacement and tile work in our kitchen. Everyone was very easy to work with and replied …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHbFAtQllBEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgIDGlP-BYA%7C%7C?hl=en) — “5★ Just had an old shower removed and new tile shower installed in master bath. Very happy we chose Emerald City! They were so helpful with …”
- Installs custom cabinetry _(confidence: low)_
  - [Official Website](https://www.emeraldcityllc.com) — “Emerald City Kitchen & Bath is a Plymouth, MA-based remodeling contractor offering kitchen and bathroom remodeling, countertops, cabinets, a…”
- Specializes in Kitchen Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMFVYaGtaRUZ2TWtkdVowNXNhRTQ1VmxGcWVsRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOmM0UXhkZEFvMkduZ05saE45VlFqelE%7C%7C?hl=en) — “5★ Emerald Cory has just completed the countertop replacement and tile work in our kitchen. Everyone was very easy to work with and replied …”
  - [Official Website](https://www.emeraldcityllc.com) — “Emerald City Kitchen & Bath is a Plymouth, MA-based remodeling contractor offering kitchen and bathroom remodeling, countertops, cabinets, a…”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twM2EybFJjMmR4UWsxek9HZGtjM05PY3pCU1pFRRAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOkp3a2lRc2dxQk1zOGdkc3NOczBSZEE%7C%7C?hl=en) — “5★ Emerald City was excellent to work with throughout our bath remodel. Crystal was hands-on from start to finish and made sure everything r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHbFAtQllBEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgIDGlP-BYA%7C%7C?hl=en) — “5★ Just had an old shower removed and new tile shower installed in master bath. Very happy we chose Emerald City! They were so helpful with …”
- Specializes in Specialty Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paT1VGWlNkR00wZDFWeFFqTnlhbVJTUVcwNFJtYxAB!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CAIQACodChtycF9oOjZOUFZSdGM0d1VxQjNyamRSQW04Rmc%7C%7C?hl=en) — “5★ Worked with Jeremy and his team. Great people to do work with. Quality and honest work. Highly recommend.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3aWZYVFJnEAE!2m1!1s0x0:0xa880fad2335b1cdd!3m1!1s2@1:CIHM0ogKEICAgMCwifXTRg%7C%7C?hl=en) — “5★ Selection of granite was extensive. Installation was great and completed on time.”
- Also offers Flooring _(confidence: low)_
  - [Official Website](https://www.emeraldcityllc.com) — “Emerald City Kitchen & Bath is a Plymouth, MA-based remodeling contractor offering kitchen and bathroom remodeling, countertops, cabinets, a…”

## Ownership

- Identifies as veteran-owned — the business's own statement, not independently verified.
- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#174438, hic) — verified against the official MA state registry on 2026-07-04, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Emerald%20City%20Kitchen%20%26%20Bath&query_place_id=ChIJGWzJFT225IkR3RxbM9L6gKg): 4.5★ from 28 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Emerald%20City%20Kitchen%20%26%20Bath&query_place_id=ChIJGWzJFT225IkR3RxbM9L6gKg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/plymouth/profile/natural-marble/emerald-city-granite-0021-25086): Listed on this source
- [Official Website](https://www.emeraldcityllc.com): 27 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/emerald-city-llc-pfvwus-pf~1451717612): 4.6★ from 28 ratings
- [Exa](https://plymouth-massachusetts.uscompanies.net/general-contractor/emerald-city-plymouth/): 3 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “The worst experience ever. We gave them the business because we new the family. This is the way they left the front edge of the fireplace. The pictures speak for itself. Always late for their appointm…” — plymouth-massachusetts.uscompanies.net (2014-10-27) — https://plymouth-massachusetts.uscompanies.net/general-contractor/emerald-city-plymouth/

## Recent reviews

- **5/5 · Google Reviews · D'Lessa Home Improvement · 2026-06-03**: Worked with Jeremy and his team. Great people to do work with. Quality and honest work. Highly recommend.
- **5/5 · Google Reviews · Eileen Dlouhy · 2026-03-17**: The entire process was incredibly easy. Communication with the Project Manager was outstanding—she responded to my questions quickly and thoroughly. The carpenter, granite installers, and plumber all arrived on time, were polite, and worked very hard. I was extremely impressed with the quality of th…
- **5/5 · Google Reviews · Marcia Martinson · 2025-12-19**: Emerald Cory has just completed the countertop replacement and tile work in our kitchen. Everyone was very easy to work with and replied promptly to any questions we had.  We love our new kitchen look! We highly recommend Emerald City!
- **5/5 · Google Reviews · Kathy Shea · 2025-12-19**: Emerald City was excellent to work with throughout our bath remodel. Crystal was hands-on from start to finish and made sure everything ran smoothly.
The contractor, plumber, and electrician all arrived on time, were very efficient, listened carefully to our concerns, and delivered outstanding workm…
- **1/5 · Google Reviews · Amy Wolfe · 2025-12-17**: Our experience was horrible! They have the worst communication and do not proactively ask the customer the correct questions in order to avoid massive mistakes which led to us having MULTIPLE mistakes in our brand new home! The person who came to template for the stone to be cut had to be escorted o…
- **5/5 · Google Reviews · RonAngela McCarron · 2025-03-19**: Selection of granite was extensive. Installation was great and completed on time.
- **5/5 · Google Reviews · Jon Pierce · 2024-11-05**: Highly recommend Emerald City. They are so nice & easy to deal with. Always return our calls and answer all of our questions.
The work is scheduled and completed on time. The installers are courteous and professional. The finished product is wonderful.
- **5/5 · Google Reviews · Kaitlin Boudrero · 2024-08-12**: Beautiful work!
- **5/5 · Google Reviews · Cody Boudrero · 2024-08-12**: Highly recommend! They take their craft seriously!
- **5/5 · Google Reviews · Kelly Aiken · 2024-03-13**: We were highly satisfied with the communication, project management, time frame of when staff would arrive at our home, and most importantly the quality of work. As a realtor, I have and will continue to highly recommend Emerald City. Thank you.

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Data freshness: last scanned 2026-07-04T17:44:19.326Z.
Cite as: Emerald City Kitchen & Bath — Tavlee (https://tavlee.com/contractor/emerald-city-kitchen-and-bath-plymouth)
Source: https://tavlee.com/contractor/emerald-city-kitchen-and-bath-plymouth