# Exterior Home Services & Supply LLC

**Trade:** Roofing · **Languages:** English

**Rating: 2.6/5** (medium confidence) — from 9 reviews across 2 sources.
78% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Exterior Home Services & Supply LLC is a Lynnfield, Massachusetts roofing, siding, window and deck company run by Brian Rocha, and its written reviews are notably dated — every one on file runs from 2013 to 2015, with nothing more recent. HomeAdvisor's own summary of those reviews describes several complaints about follow-up, cleanup and communication alongside many positive jobs, and the individual reviews bear that out.

The roofing work itself is described favorably by most reviewers from that period. One 2013 review describes Brian personally visiting to discuss guarantees and materials before a crew of four or five installed top-of-line architectural shingles on the specified day. Another from the same year describes a crew working through a stretch of brutal winter weather — a job quoted at three days stretched to six once temperatures turned bitter cold — but says the crew stayed clean and did quality work throughout. A different 2013 customer says the company removed and reinstalled an attic fan the customer had bought elsewhere at no extra charge.

Not every account from that era was as smooth. In a 2015 review, a customer who'd used the company multiple times said a deck installation had ongoing issues the crew never fully returned to fix, though a sales rep did visit a couple of times and some of the problems were addressed. A separate 2014 review started out describing Brian as professional and responsive at an initial roof consultation but rated the overall experience just two stars.

Given the written record here runs entirely through 2013 to 2015, a homeowner considering Exterior Home Services & Supply LLC today should treat these accounts as history rather than current practice — it's worth asking directly about who is doing the work now and getting a current reference before booking a roofing, siding or deck project.

**Strengths:**
- Owner involvement — Brian personally discussed guarantees and materials
- Quality under pressure — crews stayed clean through severe winter weather
- Went the extra step — installed a customer's own attic fan at no charge
- Clear communication — reviewers cite responsive quotes and email

**Concerns:**
- Unfinished follow-up — a 2015 review describes deck issues never fully resolved
- Dated record — no reviews on file newer than 2015
- Mixed early experience — a 2014 review rated only two stars overall

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- HomeAdvisor's own summary of its reviews describes several substantive complaints about follow-up, cleanup and communication alongside many positive jobs _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “HomeAdvisor profile (Manchester, CT market listing) for the same Brian-run, family-owned Exterior Home Services and Supply LLC as the Lynnfi…”
- Self-reported family-owned business with about 23 years of experience _(confidence: low)_
  - [Angi](https://www.angi.com/companylist/us/ma/lynnfield/exterior-home-services-and-supply-llc-reviews-7539540.htm) — “Angi profile for Exterior Home Services & Supply LLC, 30 Edward Ave, Lynnfield, MA — rated 5.0 from 4 reviews, 23 years of experience, famil…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “Stated ownership (HomeAdvisor): Family-owned”
- A 2013 review describes the owner personally discussing guarantees and materials before a crew of four or five installed architectural shingles on the specified day _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “5★ This company is very good in all respects. The owner, Brian, personally visited and spoke about the guarantees and quality. Their product…”
- A 2013 review describes the crew working cleanly through severe winter weather that stretched a quoted three-day roofing job to six days _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “5★ The roofing job went well considering the circumstances. They started in the third week of January and had one decent day before it turne…”
- A 2013 review describes the company removing and reinstalling a customer-purchased attic fan at no extra charge _(confidence: low)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “5★ Arrived on time and worked steadily. Fulfilled all terms of our agreement. Promptly removed old shingles and installed new ones. At no ad…”
- A 2015 review from a repeat customer describes ongoing deck installation issues that the crew never fully returned to fix, though some problems were addressed after a sales rep visited _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “4★ We’ve used them a few times now and we had a deck put on last year. We had some issues with the company but overall they did an ok job. I…”
- A 2014 review describes a professional and responsive initial roof consultation but rates the overall experience two stars _(confidence: low)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “2★ When we moved into our house, the roof needed to be replaced immediately. We did some research and went to a Home Show in Hartford and me…”
- Specializes in Roofing _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “5★ The roofing job went well considering the circumstances. They started in the third week of January and had one decent day before it turne…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “5★ This company is very good in all respects. The owner, Brian, personally visited and spoke about the guarantees and quality. Their product…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “Services offered (HomeAdvisor): Paver walks/patios/walls, Replacement Windows, Roofing, Vinyl Siding”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/lynnfield/exterior-home-services-and-supply-llc-reviews-7539540.htm) — “Services offered (Angi): Decks, Gutters, Replacement Windows, Roofing, Siding”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html) — “Services offered (HomeAdvisor): Paver walks/patios/walls, Replacement Windows, Roofing, Vinyl Siding”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

No license record has been checked yet for this contractor.

## Sources

- [Angi](https://www.angi.com/companylist/us/ma/lynnfield/exterior-home-services-and-supply-llc-reviews-7539540.htm): 5.0★ from 4 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.exteriorhomeservicesandsupplyllc.156419553.html): 4.3★ from 22 ratings

## Recent reviews

- **4/5 · HomeAdvisor · Tim P. · 2015-02-01**: We’ve used them a few times now and we had a deck put on last year. We had some issues with the company but overall they did an ok job. It wasn’t great but they just never came back. They have a sales rep and he came over a couple times. They fixed some of the things they did wrong but there thing i…
- **5/5 · Angi · Catherine F. · 2014-04-01**: Exterior Home Services did an excellent job in a short time frame with professional attention to detail. Brian was very easy to work with and was able to accurately and quickly quote any aspect of the project.
- **5/5 · Angi · Jean L. · 2014-04-01**: They were really fast and they did a good job. They were flexible, we were doing some other work on the house and they left the job that they were doing for a few extra days so we could throw away some other trash. Good company! They did the work in time, when we came back from work, they were done.
- **2/5 · HomeAdvisor · Kristen M. · 2014-01-01**: When we moved into our house, the roof needed to be replaced immediately. We did some research and went to a Home Show in Hartford and met Brian. He seemed professional and knowledgeable. Initially, he was very responsive and came to the house at a scheduled time to look and give us an estimate. He …
- **5/5 · Angi · Richard W. · 2013-08-01**: They were wonderful. These guys were really good. They're very professional, upfront and technically very well-informed. They were able to express themselves very clearly. They're a certified GAF installer. When I had Brian come out, the first thing he did was to show me a book of work that they had…
- **5/5 · HomeAdvisor · Bruce R. · 2013-07-01**: Arrived on time and worked steadily. Fulfilled all terms of our agreement. Promptly removed old shingles and installed new ones. At no additional charge removed old attic fan and mounted new one that I had bought elsewhere. Weather was windy & cold causing some small plastic packaging materials and …
- **5/5 · Angi · Don S. · 2013-05-01**: Brian Rocha is the principal. They did an excellent job. The work site was clean. We would definitely recommend them. In fact we are looking at another roof for a family member. They just came, they were very fast and they worked very long days. They did a great job cleaning up while working. They s…
- **5/5 · HomeAdvisor · Joseph H. · 2013-05-01**: This company is very good in all respects. The owner, Brian, personally visited and spoke about the guarantees and quality. Their product is top of the line architectural shingles. E-Mail communication is very responsive. Job was done on the specified day, the crew of 4 or 5 was very efficient and f…
- **5/5 · HomeAdvisor · VACEK M. · 2013-02-01**: The roofing job went well considering the circumstances. They started in the third week of January and had one decent day before it turned bitter cold. A job that I was told by the salesman would be three days turned into six working days. The crew was great though. They kept a clean work site and k…

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Data freshness: last scanned 2026-09-08T07:58:59.538Z.
Cite as: Exterior Home Services & Supply LLC — Tavlee (https://tavlee.com/contractor/exterior-home-services-and-supply-llc)
Source: https://tavlee.com/contractor/exterior-home-services-and-supply-llc