--- title: "Falconi Energy" description: "Falconi Energy says on its website that it has been family owned since 1935 and has made the transition to full-service heating and cooling for families in" doc_version: "2026-10-07" last_updated: "2026-10-07" --- # Falconi Energy **Trade:** HVAC / Heating & Cooling · **Address:** 29 Boston Rd, Southborough, MA 01772 · **Phone:** (508) 485-0377 · **Website:** https://falconienergy.com/ · **Languages:** English **Rating: 2.7/5** (medium confidence) — from 8 reviews across 6 sources. 63% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read Falconi Energy says on its website that it has been family owned since 1935 and has made the transition to full-service heating and cooling for families in the MetroWest area. According to information the company gave the Better Business Bureau, it offers home heating oil delivery along with heating and air conditioning systems service. A Massachusetts HVAC licence held by James W Falconi is active on the state registry. A 2026 customer said the company sent Matt out when their furnace was looping on the coldest day of the winter, after he drove through a snowstorm that dumped almost 2 feet of snow, and called him pleasant and professional. A 2025 customer said the company sent service within an hour when their mom's oil heater was not turning on, and that her home was warm again. A 2024 reviewer called the service knowledgeable and thorough. A Reddit commenter on r/massachusetts says they were very pleased with Falconi in Southborough. A 2026 customer said that during a water heater call, its technicians bought PC equipment worth thousands from a 70-year-old stepmother for $200; that customer said the equipment was returned and that the owner took the technicians' side. A 2026 customer who said they had used the company since 2019 described a customer service rep, Kathy, as impatient and rude over a question about the delivery time, and said they regretted paying such a high price for the heating oil. **Strengths:** - Snowstorm furnace call — a 2026 customer said Matt still came out - Quick no-heat response — a 2025 customer said service came within an hour **Concerns:** - Technician equipment purchase — a 2026 customer said techs paid $200 for costly equipment - Office staff conduct — a 2026 customer said a rep was impatient and rude ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Says it has been family owned since 1935 and has moved to full-service heating and cooling in the MetroWest area _(confidence: medium)_ - [Official Website](https://falconienergy.com) — “About (self-reported, verbatim): Family owned since 1935, Falconi Energy has provided home comfort services to thousands of families in the …” - Offers home heating oil delivery and heating and air conditioning systems service, according to information the company gave the Better Business Bureau _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/fuel-oil/falconi-energy-0261-101821) — “Services offered (Better Business Bureau): According to information provided by the company, they offer home heating oil delivery, and heati…” - A Massachusetts HVAC licence held by James W Falconi is active on the state registry _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 9921-SM-M1 registry-verified active — registry holder of record: James W Falconi” - A 2026 customer said Matt came out for a looping furnace on the coldest day of the winter _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkM04ySlpaM1p2VXpBek5XMXJSRmh0TjJkQk1tYxAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOjd3N2JZZ3ZvUzAzNW1rRFhtN2dBMmc%7C%7C?hl=en) — “4★ Were very helpful and responsive. Had an issue with our furnace looping on the coldest day we have had this winter. They sent Matt out an…” - A 2025 customer said service came within an hour when an oil heater would not turn on _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjM01XcEpYMEp6TVZWeFRHUm1ZMjVWU2tJeVdYYxAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOlc3MWpJX0JzMVVxTGRmY25VSkIyWXc%7C%7C?hl=en) — “5★ My mom’s oil heater was not turning on and they sent service within an hour for her! Matt was kind, fast and efficient! Her home is warm …” - A 2026 customer said technicians on a water heater call bought PC equipment from an elderly relative for $200; it was later returned _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaldsSnVUSEJ6U1V3eVVWUjZkVFpSVEVFeE5XYxAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOkRjWlJuTHBzSUwyUVR6dTZRTEExNWc%7C%7C?hl=en) — “1★ ELDERLY BEWARE Had falconi out for a water heater incident. I was out for work and while they were there my step mother had wanted to cl…” - A 2026 customer described a customer service rep as impatient and rude over a delivery-time question _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25FemVEazJPV1YwYW14M2VEVklka1JaWldOMFdVRRAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOnEzeDk2OWV0amx3eDVIdkRZZWN0WUE%7C%7C?hl=en) — “1★ I wish I could give 0 star if that was an option. All the customer service reps are extremely rude, including Kathy and Deb (long time ag…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkM04ySlpaM1p2VXpBek5XMXJSRmh0TjJkQk1tYxAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOjd3N2JZZ3ZvUzAzNW1rRFhtN2dBMmc%7C%7C?hl=en) — “4★ Were very helpful and responsive. Had an issue with our furnace looping on the coldest day we have had this winter. They sent Matt out an…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjM01XcEpYMEp6TVZWeFRHUm1ZMjVWU2tJeVdYYxAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOlc3MWpJX0JzMVVxTGRmY25VSkIyWXc%7C%7C?hl=en) — “5★ My mom’s oil heater was not turning on and they sent service within an hour for her! Matt was kind, fast and efficient! Her home is warm …” - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/fuel-oil/falconi-energy-0261-101821) — “Services offered (Better Business Bureau): According to information provided by the company, they offer home heating oil delivery, and heati…” - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/fuel-oil/falconi-energy-0261-101821) — “About (Better Business Bureau, self-described): Falconi Energy provides heating and cooling services, including oil heating, gas heating, an…” - Specializes in Heating Oil Delivery _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25FemVEazJPV1YwYW14M2VEVklka1JaWldOMFdVRRAB!2m1!1s0x0:0x37f7090934ff810c!3m1!1s2@1:CAIQACodChtycF9oOnEzeDk2OWV0amx3eDVIdkRZZWN0WUE%7C%7C?hl=en) — “1★ I wish I could give 0 star if that was an option. All the customer service reps are extremely rude, including Kathy and Deb (long time ag…” - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/fuel-oil/falconi-energy-0261-101821) — “Services offered (Better Business Bureau): According to information provided by the company, they offer home heating oil delivery, and heati…” - [Local News](https://www.telegram.com/story/news/local/east-valley/2014/11/23/falconi-energy-beefs-up-service/35904397007/) — “telegram.com — SOUTHBORO — Falconi Energy, a supplier of premium heating oil and a full-service heating and cooling company, recently expand…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **active** (#9921-SM-M1, hvac) — verified against the official MA state registry on 2026-09-25, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Exa](https://patch.com/massachusetts/framingham/falconi-energy-expands-hvac-services-0): 2 web mentions across the open web (each linked to its source) - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Falconi%20Energy&query_place_id=ChIJ1bJnVViK44kRDIH_NAkJ9zc): Listed on this source - [Local News](https://www.telegram.com/story/news/local/east-valley/2014/11/23/falconi-energy-beefs-up-service/35904397007/): Listed on this source - [Official Website](https://falconienergy.com): 91 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Falconi%20Energy&query_place_id=ChIJ1bJnVViK44kRDIH_NAkJ9zc): 3.7★ from 31 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/southborough/profile/fuel-oil/falconi-energy-0261-101821): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “i was very pleased with Falconi in Southborough, w/ the Fujitsu Halcyon mentioned above.” — u/Wrateman in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2x07u5/ - “says Jimmy Falconi, the owner of Falconi Energy” — thefinancialbrand.com (2023-02-08) — https://thefinancialbrand.com/news/business-banking/how-storytelling-powers-small-business-marketing-at-connecticut-bank-158541 - “Falconi Energy has been providing fuel to residents and businesses since 1935. The company has diversified to provide gas and oil fired heating and domestic hot water system installation and service, …” — patch.com (2014-12-22) — https://patch.com/massachusetts/framingham/falconi-energy-expands-hvac-services-0 - “SOUTHBORO — Falconi Energy, a supplier of premium heating oil and a full-service heating and cooling company, recently expanded its fleet to better serve a growing customer base.” — telegram.com — https://www.telegram.com/story/news/local/east-valley/2014/11/23/falconi-energy-beefs-up-service/35904397007/ ## Recent reviews - **1/5 · Google Reviews · Mike · 2026-07-10**: ELDERLY BEWARE Had falconi out for a water heater incident. I was out for work and while they were there my step mother had wanted to clear out the house. She had brought up my pc equipment, multiple thousands of dollars. The techs were aware that the equipment was of some value, maybe not the ful… - **1/5 · Google Reviews · Y. Z. · 2026-02-13**: I wish I could give 0 star if that was an option. All the customer service reps are extremely rude, including Kathy and Deb (long time ago). They don't show any listening to your issue, but just simply yell back at you questioning why you ask such a question. I regret so much paying for their heatin… - **4/5 · Google Reviews · Themba Vundla · 2026-02-09**: Were very helpful and responsive. Had an issue with our furnace looping on the coldest day we have had this winter. They sent Matt out and he was just awesome. Very pleasant and professional, despite having driven through a snow storm that dumped almost 2 feet of snow. Thank you, Matt. Every time th… - **5/5 · Google Reviews · nick Hills · 2026-01-07**: Best gas station central Massachusetts No competition! - **5/5 · Google Reviews · Kristin Clark · 2025-11-21**: My mom’s oil heater was not turning on and they sent service within an hour for her! Matt was kind, fast and efficient! Her home is warm again, thank you! - **5/5 · Google Reviews · Ryan Logan · 2024-10-27**: Always amazing service. Knowledgeable. Thorough. No BS. - **5/5 · Google Reviews · Joseph Ross · 2023-02-12**: Friendly service on the gas pumps - **Better Business Bureau · William P**: Horrible experience at Falconi oil. Was screamed at by the REMOVED owner Jim F. --- Data freshness: last scanned 2026-10-07T19:55:55.544Z. Cite as: Falconi Energy — Tavlee (https://tavlee.com/contractor/falconi-energy-southborough) Source: https://tavlee.com/contractor/falconi-energy-southborough ## Sitemap [Full site index](https://tavlee.com/sitemap.md)