# Falmouth Glass and Mirror Co.

**Trade:** Specialty Services · **Address:** 537 Teaticket Hwy, Teaticket, MA 02536 · **Phone:** (508) 540-0317 · **Website:** http://www.falmouthglass.com/ · **Languages:** English

**Rating: 3.5/5** (medium confidence) — from 9 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
78% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Falmouth Glass & Mirror Co., Inc. runs a showroom and glass fabrication shop at 537 Teaticket Hwy in East Falmouth, making and installing custom shower doors, mirrors, residential and commercial glass and glass railings. The company's own site says it has been doing glass work since 1978, and its BBB profile names Brian Sundquist as president and Irene Sundquist as CFO with twelve employees.

Shower and mirror work is what customers describe best. A 2024 reviewer who collected three detailed quotes chose them for a shower glass door and cited a detailed quote, an excellent warranty and responsive answers; another 2024 reviewer brought a decorative wall mirror into the shop and had it repaired on the spot after a fifteen-minute wait. A 2025 reviewer described prompt communication and competent repair associates on a quickly resolved job.

The complaints run the other way and are about availability, not workmanship. In a 2023 review a homeowner whose bay window glass was broken by a flying rock was told the company might look at it months later, or that they could bring the window frame in themselves — and objected that a residential customer should not be turned away that way. Another 2023 reviewer called them unreliable for missing appointments and said their preliminary pricing came in well above other companies.

Worth asking about before you book: a firm appointment date in writing and what the lead time actually is for a small residential repair, since that is where the negative accounts cluster; and confirmation of the quoted price against at least one other shop. Note also that the A+ grade shown on the BBB page sits on a profile that says the business is NOT BBB accredited — two separate facts — and that BBB records the business as started and incorporated in 1985, while the company's own site says it has been serving Cape Cod since 1978.

**Strengths:**
- Shower door quotes — 2024 reviewer cited detail, warranty and responsiveness
- Walk-in repairs — mirror fixed on the spot within fifteen minutes
- Own fabrication — showroom and shop cut and install custom glass
- Long tenure — glass work on the Cape since the 1970s or 1980s

**Concerns:**
- Lead times — 2023 homeowner told a broken window could wait months
- Missed appointments — 2023 reviewer called them unreliable for no-shows
- Pricing spread — same reviewer found other companies notably cheaper

**Where sources disagree:**
- Tenure does not reconcile: the company website says it has been serving Cape Cod since 1978, while the BBB profile records Business Started and Business Incorporated as 1985 with 'Years in Business: 41'.
- The BBB page shows an A+ rating on a business it also states is NOT BBB Accredited — these are two separate facts and the grade is not an accreditation.
- Reviewers split sharply on responsiveness: several praise prompt communication and same-visit repairs, while two 2023 reviewers describe missed appointments and a months-long wait for a residential window repair.
- BBB lists auto glass among the services while the company's own site presents only residential and commercial building glass; the vehicle-glass line is not described anywhere in the customer record.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The company operates a showroom and fabrication shop in East Falmouth making and installing custom shower doors, mirrors, residential and commercial glass and glass railings, and says it has been doing glass work since 1978. _(confidence: medium)_
  - [Official Website](http://www.falmouthglass.com) — “Falmouth Glass & Mirror Co., Inc. is an East Falmouth glass shop with its own showroom and fabrication facility, making and installing custo…”
  - [Official Website](http://www.falmouthglass.com) — “Company history (self-reported): The site states the company has been offering glass services since 1978.”
- BBB lists the business with 12 employees, Brian Sundquist as President and Irene Sundquist as CFO, and its services as sale and installation of glass, plexiglass, mirrors, auto glass and tub and shower enclosures. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “Services offered (Better Business Bureau): Sale and installation of glass, Plexiglass, Mirrors, Auto glass, Tub and shower enclosures”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “BBB profile for Falmouth Glass & Mirror Company, Inc. at 537 Teaticket Hwy with the matching phone (508) 540-0317 and the row's own domain; …”
- A 2024 reviewer who obtained three detailed quotes said Falmouth Glass and Mirror provided a very detailed quote, an excellent warranty and responsive answers, and was thrilled with the finished shower glass door. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMaXNHMkxREAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDLisG2LQ%7C%7C?hl=en) — “5★ We were thorough in terms of getting three detailed quotes.   We have to say that Falmouth Glass and Mirror provided a very detailed quot…”
- A 2024 reviewer brought a decorative wall mirror into the shop and had the repair done immediately, after a wait of about fifteen minutes. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyX3NmbWdRRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgICr_sfmgQE%7C%7C?hl=en) — “5★ Falmouth Glass & Mirror Co is extremely customer friendly. I had a small repair job for a decorative wall mirror. I brought the mirror in…”
- A 2025 reviewer described outstanding customer service, prompt and efficient communication and highly competent repair associates who resolved the issue quickly. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMVdWOXNTelp3Y0cxSmNISlpOemwxYjNSelIzYxAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CAIQACodChtycF9oOlV1WV9sSzZwcG1JcHJZNzl1b3RzR3c%7C%7C?hl=en) — “5★ This is a 1st class business. Their customer service is outstanding, the communication was prompt and efficient while their repair associ…”
- A 2023 reviewer whose bay window glass was broken said they were told the company might come out months later or that they could bring the window frame in themselves, and argued that an expedited-service claim should not leave a homeowner with an unsecured house. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKbDR1Vk5BEAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDJl4uVNA%7C%7C?hl=en) — “1★ A flying rock broke my bay window glass, and Falmouth Glass and mirror said maybe they can come out sometime this fall, in a few months a…”
- A 2023 reviewer called the company unreliable for not showing up to scheduled appointments and said its preliminary pricing was well above other companies. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwdDVfMDRnRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDpt5_04gE%7C%7C?hl=en) — “1★ Unreliable. Doesn’t show up when they make appointments.  You are better to call other companies - you will get better pricing too, based…”
- The Better Business Bureau shows an A+ grade for the business, on a profile that states it is not BBB accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “BBB profile for Falmouth Glass & Mirror Company, Inc. at 537 Teaticket Hwy with the matching phone (508) 540-0317 and the row's own domain; …”
- Google publishes a 4.2-star average from 28 ratings, with nine review bodies on file from 2021 to 2025 — seven five-star and two one-star. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Falmouth%20Glass%20and%20Mirror%20Co.&query_place_id=ChIJXTRAxzrX5IkRFpsHnswbDxc) — “Google: 4.2★ from 28 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMVdWOXNTelp3Y0cxSmNISlpOemwxYjNSelIzYxAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CAIQACodChtycF9oOlV1WV9sSzZwcG1JcHJZNzl1b3RzR3c%7C%7C?hl=en) — “5★ This is a 1st class business. Their customer service is outstanding, the communication was prompt and efficient while their repair associ…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURId29XYnR3RRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDHwoWbtwE%7C%7C?hl=en) — “5★ Kylie got me exaclty what I needed within hours of calling. Great place and very easy to work with.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyX3NmbWdRRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgICr_sfmgQE%7C%7C?hl=en) — “5★ Falmouth Glass & Mirror Co is extremely customer friendly. I had a small repair job for a decorative wall mirror. I brought the mirror in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMaXNHMkxREAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDLisG2LQ%7C%7C?hl=en) — “5★ We were thorough in terms of getting three detailed quotes.   We have to say that Falmouth Glass and Mirror provided a very detailed quot…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGcUlMTWhBRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDFqILMhAE%7C%7C?hl=en) — “5★ I love Falmouth Glass and Mirror! I’m excited to hire the for my next project.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwdDVfMDRnRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDpt5_04gE%7C%7C?hl=en) — “1★ Unreliable. Doesn’t show up when they make appointments.  You are better to call other companies - you will get better pricing too, based…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKbDR1Vk5BEAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDJl4uVNA%7C%7C?hl=en) — “1★ A flying rock broke my bay window glass, and Falmouth Glass and mirror said maybe they can come out sometime this fall, in a few months a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlMWFLZ2x3RRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgICe1aKglwE%7C%7C?hl=en) — “5★ Love these guys. Reasonable and they always get it right.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhbi1HUUZnEAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDan-GQFg%7C%7C?hl=en) — “5★ Very professional and knowledgeable!”
- Custom shower doors and enclosures are the work described most often by customers and listed first by the business itself. _(confidence: high)_
  - [Official Website](http://www.falmouthglass.com) — “Falmouth Glass & Mirror Co., Inc. is an East Falmouth glass shop with its own showroom and fabrication facility, making and installing custo…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “Services offered (Better Business Bureau): Sale and installation of glass, Plexiglass, Mirrors, Auto glass, Tub and shower enclosures”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMaXNHMkxREAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDLisG2LQ%7C%7C?hl=en) — “5★ We were thorough in terms of getting three detailed quotes.   We have to say that Falmouth Glass and Mirror provided a very detailed quot…”
- Mirror repair and window glass replacement are described first-hand in reviews. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyX3NmbWdRRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgICr_sfmgQE%7C%7C?hl=en) — “5★ Falmouth Glass & Mirror Co is extremely customer friendly. I had a small repair job for a decorative wall mirror. I brought the mirror in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKbDR1Vk5BEAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDJl4uVNA%7C%7C?hl=en) — “1★ A flying rock broke my bay window glass, and Falmouth Glass and mirror said maybe they can come out sometime this fall, in a few months a…”
- A Nextdoor neighbour answering a July 2026 Mashpee request for a shower door installer named Falmouth Glass. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/ZYBqZT-Fp9kg) — “Nextdoor (Falmouth, MA) — Falmouth Glass”
- Specializes in Specialty Services _(confidence: high)_
  - [Official Website](http://www.falmouthglass.com) — “Falmouth Glass & Mirror Co., Inc. is an East Falmouth glass shop with its own showroom and fabrication facility, making and installing custo…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814) — “Services offered (Better Business Bureau): Sale and installation of glass, Plexiglass, Mirrors, Auto glass, Tub and shower enclosures”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyX3NmbWdRRRAB!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgICr_sfmgQE%7C%7C?hl=en) — “5★ Falmouth Glass & Mirror Co is extremely customer friendly. I had a small repair job for a decorative wall mirror. I brought the mirror in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMaXNHMkxREAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDLisG2LQ%7C%7C?hl=en) — “5★ We were thorough in terms of getting three detailed quotes.   We have to say that Falmouth Glass and Mirror provided a very detailed quot…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Official Website](http://www.falmouthglass.com) — “Falmouth Glass & Mirror Co., Inc. is an East Falmouth glass shop with its own showroom and fabrication facility, making and installing custo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKbDR1Vk5BEAE!2m1!1s0x0:0x170f1bcc9e079b16!3m1!1s2@1:CIHM0ogKEICAgIDJl4uVNA%7C%7C?hl=en) — “1★ A flying rock broke my bay window glass, and Falmouth Glass and mirror said maybe they can come out sometime this fall, in a few months a…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Falmouth%20Glass%20and%20Mirror%20Co.&query_place_id=ChIJXTRAxzrX5IkRFpsHnswbDxc): 4.2★ from 28 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Falmouth%20Glass%20and%20Mirror%20Co.&query_place_id=ChIJXTRAxzrX5IkRFpsHnswbDxc): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/window-glass/falmouth-glass-mirror-company-inc-0021-1814): Listed on this source
- [Official Website](http://www.falmouthglass.com): Self-reported profile and service details
- [Exa](https://linkedin.com/in/daniel-todd-806730177): 0 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Falmouth Glass” — nextdoor.com (2026-07-25) — https://nextdoor.com/p/ZYBqZT-Fp9kg

## Recent reviews

- **5/5 · Google Reviews · John Farley · 2025-10-27**: This is a 1st class business. Their customer service is outstanding, the communication was prompt and efficient while their repair associates were highly competent
Our issue was resolved quickly.
They are well run business that I will certainly utilize in the future with any of our shower or glass n…
- **5/5 · Google Reviews · B G · 2024-09-13**: Kylie got me exaclty what I needed within hours of calling. Great place and very easy to work with.
- **5/5 · Google Reviews · Donald Faber · 2024-07-07**: Falmouth Glass & Mirror Co is extremely customer friendly. I had a small repair job for a decorative wall mirror. I brought the mirror into their shop and spoke with Mitch. Mitch told me he had quite a bit of work pending but he would make the repair immediately. I had a wait of only 15 minutes and …
- **5/5 · Google Reviews · Kerri Holton · 2024-06-26**: We were thorough in terms of getting three detailed quotes.   We have to say that Falmouth Glass and Mirror provided a very detailed quote, excellent warranty and were very responsive to our questions. We are thrilled with the finished product of our shower glass door.  We would highly recommend the…
- **5/5 · Google Reviews · Amy Collins · 2023-11-04**: I love Falmouth Glass and Mirror! I’m excited to hire the for my next project.
- **1/5 · Google Reviews · E M · 2023-08-31**: Unreliable. Doesn’t show up when they make appointments.  You are better to call other companies - you will get better pricing too, based on the preliminary conversations they were way off on their pricing.
- **1/5 · Google Reviews · Barbara Gibbons · 2023-07-24**: A flying rock broke my bay window glass, and Falmouth Glass and mirror said maybe they can come out sometime this fall, in a few months and look at it. Or I could bring my window frame into them!!  I am a homeowner, not a contractor. Certainly they shouldn’t advertise expedited and quick service whe…
- **5/5 · Google Reviews · Aden Reese · 2022-09-19**: Love these guys. Reasonable and they always get it right.
- **5/5 · Google Reviews · saved57 · 2021-08-26**: Very professional and knowledgeable!

---

Data freshness: last scanned 2026-08-20T05:28:25.716Z.
Cite as: Falmouth Glass and Mirror Co. — Tavlee (https://tavlee.com/contractor/falmouth-glass-and-mirror-co-teaticket)
Source: https://tavlee.com/contractor/falmouth-glass-and-mirror-co-teaticket