# Family Heating & Cooling **Trade:** HVAC / Heating & Cooling · **Languages:** English **Rating: 3.8/5** (low confidence) — from 5 reviews across 2 sources. 80% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Family Heating & Cooling is a Westport, MA shop that cousins Justin Borges and Manny Lindo say they started in 2015, working central AC, furnace, and ductless installs. HomeAdvisor lists a Massachusetts trade license (#25372, expiration listed as 11/28/2027) for the company, and shows it certified as a Fujitsu Elite installer and approved for MassSave's MeasureQuick program. HomeAdvisor puts the company at 4.9 stars across 40 ratings, with 95% five-star. The written reviews on file back that up with specifics: a 2020 review describes a central AC and furnace install done on quote and on schedule, another from the same year describes the crew walking through a finished install and cleaning up after, and a December 2025 review credits a technician named Spencer with explaining the work before leaving. One older account is worth knowing about: in a 2019 review, a customer said the AC work itself was done well, but the house lost hot water right after the technician left, and the business went unreachable for three days — messages piling up on an answering machine that was full. No compensation was offered for the gap, according to that review. For a central AC, furnace, or ductless install, the more recent reviews point to a crew that explains its work and shows up on schedule. Given the one dated account of a slow response after a job, it's worth asking directly how they handle a callback if something goes wrong once the crew has left. **Strengths:** - Installation crews — reviewers cite on-time teams that clean up afterward - Post-install walkthroughs — installers explain the finished system before leaving - Strong platform rating — 4.9 stars across 40 HomeAdvisor ratings **Concerns:** - 2019 service lapse — customer lost hot water, company unreachable for three days ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Founded in 2015 by cousins Justin Borges and Manny Lindo, based in Westport, MA. _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “HomeAdvisor profile confirms Family Heating & Air Conditioning at 4 Main Rd #1, Westport, MA, founded 2015 by cousins Justin Borges and Mann…” - Listed as a MassSave MeasureQuick approved HVAC contractor and a certified Fujitsu Elite installer. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “Listed certification: MassSave MeasureQuick approved HVAC contractor” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “Listed certification: Certified Fujitsu Elite installer” - HomeAdvisor lists a 4.9-star average across 40 ratings, with 95% five-star. _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “HomeAdvisor: 4.9★ from 40 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “HomeAdvisor star distribution: 95% 5★ · 3% 3★ (of 40 ratings)” - HomeAdvisor lists a Massachusetts trade license (#25372) for the company, with an expiration listed as 11/28/2027. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “Licence listed on HomeAdvisor: Trade License Number 25372, Trade License Expiration 11/28/2027” - Reviewers describe on-time installation crews who clean up and walk through the finished work. _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “5★ Justin and his team went above and beyond installing my a.c. unit and furnace. Very professional and all done in a timely manner as quote…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “5★ Justin and the crew are professional, prompt, and trustworthy. Communication was excellent, and they went over and above my expectations.…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “4.5★ This company is top shelf Justin, Manny and all the installers were extremely professional they work very well together, showed up on t…” - A December 2025 review credits technician Spencer with explaining the work clearly before leaving. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “5★ Spencer did a great job. Explained everything . Job well done !” - In a 2019 review, a customer described losing hot water after an A/C job and being unable to reach the business for three days, with no compensation offered. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “3★ Excellent mechanical work but an egregious lapse in service. Great A/C work done by technician Kirk, but after he left the job, we lost h…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “5★ Justin and his team went above and beyond installing my a.c. unit and furnace. Very professional and all done in a timely manner as quote…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “5★ Justin and the crew are professional, prompt, and trustworthy. Communication was excellent, and they went over and above my expectations.…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “4.5★ This company is top shelf Justin, Manny and all the installers were extremely professional they work very well together, showed up on t…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “3★ Excellent mechanical work but an egregious lapse in service. Great A/C work done by technician Kirk, but after he left the job, we lost h…” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “Services offered (HomeAdvisor): Air Systems, Central A/C, Ductless Systems, Gas Furnace, Heat Pumps” - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html) — “HomeAdvisor profile confirms Family Heating & Air Conditioning at 4 Main Rd #1, Westport, MA, founded 2015 by cousins Justin Borges and Mann…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License No license record has been checked yet for this contractor. ## Sources - [Yelp](https://www.yelp.com/biz/family-heating-and-cooling-westport-2): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.FamilyHeatingandAir.62006274.html): 4.9★ from 40 ratings ## Recent reviews - **5/5 · HomeAdvisor · David C. · 2025-12-01**: Spencer did a great job. Explained everything . Job well done ! - **5/5 · HomeAdvisor · Anna D. · 2020-10-01**: Justin and his team went above and beyond installing my a.c. unit and furnace. Very professional and all done in a timely manner as quoted. I would definitely recommend them to anyone who needs this service. - **5/5 · HomeAdvisor · Alberico S. · 2020-06-01**: Justin and the crew are professional, prompt, and trustworthy. Communication was excellent, and they went over and above my expectations. The work performed was top shelf, and in my opinion second to none. Manny and Dave couldn't have been any better with the install. After install they took the tim… - **4.5/5 · HomeAdvisor · Carl F. · 2020-05-01**: This company is top shelf Justin, Manny and all the installers were extremely professional they work very well together, showed up on time every day cleaned up before they left. The demo and removal of the old equipment, and clean up was fantastic then they installed all the new ductwork and compone… - **3/5 · HomeAdvisor · Andrew C. · 2019-08-01**: Excellent mechanical work but an egregious lapse in service. Great A/C work done by technician Kirk, but after he left the job, we lost hot water. Not a coincidence as we have never lost hot water before. Worse, we could not reach the business for three days of leaving messages on owner Justins cell… --- Data freshness: last scanned 2026-09-08T22:13:05.003Z. Cite as: Family Heating & Cooling — Tavlee (https://tavlee.com/contractor/family-heating-and-cooling) Source: https://tavlee.com/contractor/family-heating-and-cooling