# Fawcett Energy

**Trade:** HVAC / Heating & Cooling · **Address:** 38 Albany St, Worcester, MA 01604 · **Phone:** (800) 791-3228 · **Website:** https://www.fawcettenergy.com/ · **Languages:** English

**Rating: 1.8/5** (medium confidence) — from 5 reviews across 5 sources.
0% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

Fawcett Energy is a family-owned Massachusetts heating-oil and HVAC company whose website says it traces its roots to Cambridge in 1894 and is now run by Red, Rob, and Ben Fawcett. Its Worcester profile covers residential oil delivery, heating and air-conditioning installation and repair, boiler work, oil-tank replacement, and service plans; the company also says its technicians are NATE-certified and offers emergency support.

The available customer record is sharply negative. Google shows 2.2 stars from 10 ratings, with five retrievable reviews from 2023–2026; the 2026 review criticizes oil prices, while older reviews describe a delayed $750 delivery payment release, a two-month wait for a furnace and tank estimate, an emergency-service dispute over a boiler, and concerns about delivery quantities.

Ask for current oil pricing, delivery and refund timelines, estimate turnaround, and emergency-service terms before booking. Several Reddit comments are from Medford, Somerville, or the North Shore rather than Worcester, so they provide context about the company but not Worcester-specific experience; one mentions a service contract with a free tune-up.

**Strengths:**
- Long operating history — website and BBB state service since 1894
- NATE-certified technicians — certification stated on company website
- Broad home comfort — heating, cooling, oil delivery, and tank work

**Concerns:**
- Oil pricing — 2026 review called prices far above alternatives
- Delivery handling — reviews allege delayed refunds and quantity disputes
- Service responsiveness — reviews describe a two-month estimate wait and emergency-service dispute

**Where sources disagree:**
- BBB publishes an A+ letter grade but says Fawcett Energy is not accredited and has no customer reviews; Google publishes 2.2 stars from 10 ratings, with five retrieved one-star reviews.
- The Reddit mentions discuss Medford, Somerville, and North Shore experiences rather than Worcester-specific jobs.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The company self-reports family ownership, a 1894 origin, and named Fawcett owners. _(confidence: medium)_
  - [Official Website](https://www.fawcettenergy.com) — “Company history (self-reported): The site says the business began in Cambridge in 1894 as Robert Fawcett Hay & Grain and later transitioned …”
  - [Official Website](https://www.fawcettenergy.com) — “Ownership (self-reported): Family-owned; the site names Red Fawcett, Rob Fawcett, and Ben Fawcett as owners.”
  - [Official Website](https://www.fawcettenergy.com) — “Stated ownership (self-reported): Family-owned”
- The profile lists residential heating oil, HVAC, boiler, air-conditioning, service-plan, and oil-tank work. _(confidence: high)_
  - [Official Website](https://www.fawcettenergy.com) — “Fawcett Energy is a family-owned Massachusetts company providing heating-oil delivery, heating and cooling services, oil-tank installation, …”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fuel-oil/fawcett-energy-0261-215211) — “Services offered (Better Business Bureau): AC Installation, AC Repairs, AC Systems, Air Conditioning, BioHeat Fuel, Heating, Heating Install…”
- Google publishes 2.2 stars from 10 ratings; five retrieved reviews are all one-star complaints. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Fawcett%20Energy&query_place_id=ChIJGaS8oogH5IkRE68ngbe5zg4) — “Google: 2.2★ from 10 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKSlFWQjZaM0ZaZFdSRldYcGhhSFJGWkRkUmFrRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CAIQACodChtycF9oOjJJQVB6Z3FZdWRFWXphaHRFZDdRakE%7C%7C?hl=en) — “1★ Fawcett has the highest prices for home heating oil. Not even close to competitive, just greedy!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5MVZWTkdkWFEzTlZaek5tTnZhV1J6ZWxWblpFRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CAIQACodChtycF9oOl91VVNGdXQ3NVZzNmNvaWRzelVnZEE%7C%7C?hl=en) — “1★ This company took $750.00 off my credit card to hold for my oil delivery.  When I called them 2 days later asking why I hadn't received t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNneXZtQmhnRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgMCgyvmBhgE%7C%7C?hl=en) — “1★ We were with this company for a very long time, but that didn't seem to matter to them.  We requested an estimate to replace our furnace …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoX1lUUWVnEAE!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgIDh_YTQeg%7C%7C?hl=en) — “1★ This company is THE WORST!  Avoid.   Do not use them for anything.  They refused emergency service on my 2 year old boiler they installed…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCMzZyRUVREAE!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgIDB36rEEQ%7C%7C?hl=en) — “1★ Had this company last year and they were filling up to 2 times a month. With my new company lakeside, they filled in November 2022 and I …”
- NATE-certified technicians are stated on the company website. _(confidence: medium)_
  - [Official Website](https://www.fawcettenergy.com) — “Stated certification/affiliation: NATE-certified technicians”
- A 2026 review alleges Fawcett's oil pricing was substantially higher than alternatives. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKSlFWQjZaM0ZaZFdSRldYcGhhSFJGWkRkUmFrRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CAIQACodChtycF9oOjJJQVB6Z3FZdWRFWXphaHRFZDdRakE%7C%7C?hl=en) — “1★ Fawcett has the highest prices for home heating oil. Not even close to competitive, just greedy!!”
- Older reviews allege delayed refunds, estimate delays, emergency-service restrictions, and disputed delivery quantities. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5MVZWTkdkWFEzTlZaek5tTnZhV1J6ZWxWblpFRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CAIQACodChtycF9oOl91VVNGdXQ3NVZzNmNvaWRzelVnZEE%7C%7C?hl=en) — “1★ This company took $750.00 off my credit card to hold for my oil delivery.  When I called them 2 days later asking why I hadn't received t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNneXZtQmhnRRAB!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgMCgyvmBhgE%7C%7C?hl=en) — “1★ We were with this company for a very long time, but that didn't seem to matter to them.  We requested an estimate to replace our furnace …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoX1lUUWVnEAE!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgIDh_YTQeg%7C%7C?hl=en) — “1★ This company is THE WORST!  Avoid.   Do not use them for anything.  They refused emergency service on my 2 year old boiler they installed…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCMzZyRUVREAE!2m1!1s0x0:0xeceb9b78127af13!3m1!1s2@1:CIHM0ogKEICAgIDB36rEEQ%7C%7C?hl=en) — “1★ Had this company last year and they were filling up to 2 times a month. With my new company lakeside, they filled in November 2022 and I …”
- BBB lists an A+ grade but says the business is not accredited and publishes no customer reviews. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fuel-oil/fawcett-energy-0261-215211) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fuel-oil/fawcett-energy-0261-215211) — “BBB profiles Fawcett Energy at 38 Albany St, Worcester as a residential heating-oil and HVAC provider with an A+ BBB rating, 132 years in bu…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Official Website](https://www.fawcettenergy.com) — “Fawcett Energy is a family-owned Massachusetts company providing heating-oil delivery, heating and cooling services, oil-tank installation, …”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fuel-oil/fawcett-energy-0261-215211) — “Services offered (Better Business Bureau): AC Installation, AC Repairs, AC Systems, Air Conditioning, BioHeat Fuel, Heating, Heating Install…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Fawcett%20Energy&query_place_id=ChIJGaS8oogH5IkRE68ngbe5zg4): 2.2★ from 10 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Fawcett%20Energy&query_place_id=ChIJGaS8oogH5IkRE68ngbe5zg4): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fuel-oil/fawcett-energy-0261-215211): Listed on this source
- [Reddit](https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/): 10 community mentions discussing this business
- [Official Website](https://www.fawcettenergy.com): 132 yrs in business · Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I have a service contract that costs a couple hundred dollars and provides for a free tune up” — u/Latter-Pace1924 in r/massachusetts (2026-02-11) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/o4uvkar/
- “I'm in Somerville. I'm not locked into the price, but it feels wildly more expensive than anything I'm seeing on that New England Oil site” — u/Latter-Pace1924 in r/massachusetts (2026-02-11) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/o4uryem/
- “I have Fawcett and my latest bill (from just today) was $4.8990 per gallon, which is WAY higher than the others that I'm seeing” — u/Latter-Pace1924 in r/massachusetts (2026-02-10) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/o4jsx7y/
- “I think he’s more concerned fawcett is going to go under based on the comment on cost.” — a Reddit commenter in r/massachusetts (2025-11-27) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqyz8av/
- “I got a mailer from fawcett today!” — u/fast_an_loose in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqxis0g/
- “Fawcett's insurance will pay for the clean up, the costs related to alternate housing, and damages.” — u/DepartmentComplete64 in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqxa3yh/
- “I just switched to Fawcett this winter after being with Jamie Oil for the last 3ish years 😂” — u/Rick_Sanchez1214 in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqwqaml/
- “Not Fawcett, still owned by the family, not surprised though the owner is a Dingus” — u/GangGreenGhost in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqwmv9z/
- “Am I the only one who thinks the name Fawcett is ironic?” — u/stillfeel in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/nqvly2d/
- “My oil company is Fawcett Energy, the company that just filled a Medford home basement with heating oil the other day.” — u/nitevizhun in r/massachusetts (2025-11-26) — https://www.reddit.com/r/massachusetts/comments/1p77qfb/in_the_market_for_a_new_home_heating_oil_company/

## Recent reviews

- **1/5 · Google Reviews · Derek Brown · 2026-03-19**: Fawcett has the highest prices for home heating oil. Not even close to competitive, just greedy!!
- **1/5 · Google Reviews · Susan Pratt · 2025-07-08**: This company took $750.00 off my credit card to hold for my oil delivery.  When I called them 2 days later asking why I hadn't received the delivery, they told me I wasn't even on the list.  They use your money...very sleazy business practices.  It took me 7 days and 5 phone calls to get the money r…
- **1/5 · Google Reviews · Dawn Mikulski · 2025-02-15**: We were with this company for a very long time, but that didn't seem to matter to them.  We requested an estimate to replace our furnace and oil tank.  2 months later we were still waiting for the estimate and contract even though we were told they were sending it immediately.   All I can say is run…
- **1/5 · Google Reviews · Eva Bero · 2023-03-15**: This company is THE WORST!  Avoid.   Do not use them for anything.  They refused emergency service on my 2 year old boiler they installed for $8K because I do not purchase oil from them.  Somehow this detail was not listed on my purchase agreement for the boiler.  I called Peterson Oil who walked me…
- **1/5 · Google Reviews · Ivania Baltodano · 2023-02-01**: Had this company last year and they were filling up to 2 times a month. With my new company lakeside, they filled in November 2022 and I still have a little over 1/2 tank now in February 2023. To say the least, this company is not honest about what they deliver and charge

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Data freshness: last scanned 2026-08-24T07:34:57.919Z.
Cite as: Fawcett Energy — Tavlee (https://tavlee.com/contractor/fawcett-energy-worcester)
Source: https://tavlee.com/contractor/fawcett-energy-worcester