---
title: "First Response Plumbing & Heat"
description: "First Response Plumbing & Heat holds a 4.3-star Google rating from 13 ratings. A recent customer with a clogged toilet drain said the plumbers came within "
doc_version: "2026-11-01"
last_updated: "2026-11-01"
---

# First Response Plumbing & Heat

**Trade:** Plumbing · **Address:** 163 Webster Rd, Center Conway, NH 03813 · **Phone:** (603) 662-8687 · **Languages:** English

**Rating: 3.2/5** (low confidence) — from 7 reviews across 4 sources.
71% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

First Response Plumbing & Heat holds a 4.3-star Google rating from 13 ratings.

A recent customer with a clogged toilet drain said the plumbers came within fifteen minutes and cleared the clog quickly, then an emergency charge showed up on the invoice that evening. That customer said the receptionist had not mentioned the fee, and the call came on a weekday during business hours.

A 2025 customer said Frank and Mark rebuilt the water line intake in a 1950 house, including the meter and pressure reducer. A 2025 customer said Frank was there in less than an hour to fix a clogged toilet. A 2022 customer with a leaking water heater said Brian came out the same day, handled the warranty return at the store and installed the new one.

A 2023 customer quoted the company as saying it doesn't "do anything with heating piping anymore."

**Strengths:**
- Fast arrival — a recent customer said they came within fifteen minutes
- Water line rebuild — a 2025 customer described intake, meter and reducer work
- Same-day visit — a 2022 customer said Brian came the same day

**Concerns:**
- Emergency fee — a recent customer was charged without being told first
- Heating piping — a 2023 customer quoted them as no longer doing it

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.3-star Google rating from 13 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=First%20Response%20Plumbing%20%26%20Heat&query_place_id=ChIJs2cZQDKms0wRdkXMmJ6vv00) — “Google: 4.3★ from 13 ratings”
- A recent customer said the plumbers arrived within fifteen minutes and cleared a clogged toilet drain _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaQ2NqRjJjVTFpTFY5S1oyRkpaakF0Y0dzek4yYxAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CAIQACodChtycF9oOlZCcjF2cU1iLV9KZ2FJZjAtcGszN2c%7C%7C?hl=en-US) — “2★ Had a clogged toilet drain and the plumbers came out super quick and cleared the clog in no time. However, we were pretty surprised when …”
- A recent customer was charged an emergency fee they were not told about on the phone _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaQ2NqRjJjVTFpTFY5S1oyRkpaakF0Y0dzek4yYxAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CAIQACodChtycF9oOlZCcjF2cU1iLV9KZ2FJZjAtcGszN2c%7C%7C?hl=en-US) — “2★ Had a clogged toilet drain and the plumbers came out super quick and cleared the clog in no time. However, we were pretty surprised when …”
- A 2025 customer said Frank and Mark rebuilt the water line intake, meter and pressure reducer in a 1950 house _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCT1VFTnBSMGx0VDFwTU5XTnNPWEJoY3pOTlNuYxAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CAIQACodChtycF9oOlBOUENpR0ltT1pMNWNsOXBhczNNSnc%7C%7C?hl=en-US) — “5★ Frank and Mark rebuilt the water line intake in my 1950 househaa (town water intake, meter, pressure reducer and pressure meter and did a…”
- A 2022 customer said Brian came out the same day for a leaking water heater and installed the replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1ZzRHdWtRRRAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CIHM0ogKEICAgIDug4GukQE%7C%7C?hl=en-US) — “5★ Water heater was leaking, contacted First Response and was immediately able to speak to an actual person who was very nice and helpful. B…”
- A 2023 customer quoted the company as no longer doing heating piping _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsNXF5QWVBEAE!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CIHM0ogKEICAgICl5qyAeA%7C%7C?hl=en-US) — “3★ They should probably have changed their title also to plumbing and drain as they "don't do anything with heating piping anymore" would ha…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaQ2NqRjJjVTFpTFY5S1oyRkpaakF0Y0dzek4yYxAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CAIQACodChtycF9oOlZCcjF2cU1iLV9KZ2FJZjAtcGszN2c%7C%7C?hl=en-US) — “2★ Had a clogged toilet drain and the plumbers came out super quick and cleared the clog in no time. However, we were pretty surprised when …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCT1VFTnBSMGx0VDFwTU5XTnNPWEJoY3pOTlNuYxAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CAIQACodChtycF9oOlBOUENpR0ltT1pMNWNsOXBhczNNSnc%7C%7C?hl=en-US) — “5★ Frank and Mark rebuilt the water line intake in my 1950 househaa (town water intake, meter, pressure reducer and pressure meter and did a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnMzhiR2hRRRAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CIHM0ogKEICAgMCg38bGhQE%7C%7C?hl=en-US) — “5★ Frank was there in less than an hour to fix clogged toilet.  Highly recommend!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1ZzRHdWtRRRAB!2m1!1s0x0:0x4dbfaf9e98cc4576!3m1!1s2@1:CIHM0ogKEICAgIDug4GukQE%7C%7C?hl=en-US) — “5★ Water heater was leaking, contacted First Response and was immediately able to speak to an actual person who was very nice and helpful. B…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Reddit](https://www.reddit.com/r/newhampshire/comments/179isl7/from_oil_burner_hot_water_heat_to_a_rheem_heat/): 0 community mentions discussing this business
- [Local News](https://www.osha.gov/sites/default/files/fy13_federal-state_summaries.pdf): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=First%20Response%20Plumbing%20%26%20Heat&query_place_id=ChIJs2cZQDKms0wRdkXMmJ6vv00): 4.3★ from 13 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=First%20Response%20Plumbing%20%26%20Heat&query_place_id=ChIJs2cZQDKms0wRdkXMmJ6vv00): Listed on this source

## Recent reviews

- **2/5 · Google Reviews · Justin Montanez · 2026-07-28**: Had a clogged toilet drain and the plumbers came out super quick and cleared the clog in no time. However, we were pretty surprised when we received an emergency charge. When we first called we stated we would appreciate if the plumber could come out sooner rather than later as we had people renting…
- **5/5 · Google Reviews · Rick Crispo · 2025-12-03**: Frank and Mark rebuilt the water line intake in my 1950 househaa (town water intake, meter, pressure reducer and pressure meter and did an incredible job! They were very professional, punctual, and friendly. Their work was outstanding.
- **5/5 · Google Reviews · Brenda Smith · 2025-02-21**: Frank was there in less than an hour to fix clogged toilet.  Highly recommend!!
- **3/5 · Google Reviews · Jennifer Custeau · 2023-11-17**: They should probably have changed their title also to plumbing and drain as they "don't do anything with heating piping anymore" would have been informative.
- **5/5 · Google Reviews · Anni Smith · 2023-05-06**: Great experience with the First Response Plumbing team. Punctual and knowledgable with tons of experience, able to explain the situation clearly to those without a plumbing background. All around good guys!
- **5/5 · Google Reviews · Madeline Frisch · 2022-10-16**: I've never written a review before but I felt that I had to commend Frank for being responsive, doing quality work, and caring about the issues I had. Very professional, responsive, and thorough. I highly recommend Frank and will use him for any other projects in the future.
- **5/5 · Google Reviews · Diana Aleman · 2022-08-27**: Water heater was leaking, contacted First Response and was immediately able to speak to an actual person who was very nice and helpful. Brian, the plumber, came out the same day and we made a plan to have it replaced. Brian is very pleasant and easy to talk to, he was extremely helpful, and answered…

---

Data freshness: last scanned 2026-10-30T22:32:48.616Z.
Cite as: First Response Plumbing & Heat — Tavlee (https://tavlee.com/contractor/first-response-plumbing-and-heat-center-conway)
Source: https://tavlee.com/contractor/first-response-plumbing-and-heat-center-conway

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