---
title: "Five Star Chimney Maintenance"
description: "Five Star Chimney Maintenance, trading as 5 Star Chimney Service, is a chimney sweep and repair company that says it has served New England since 1996, cov"
doc_version: "2026-10-20"
last_updated: "2026-10-20"
---

# Five Star Chimney Maintenance

**Trade:** Chimney Services · **Address:** 73 Market St, Springfield, MA 01103 · **Phone:** (413) 278-0144 · **Website:** http://5starchimneyservice.com/ · **Languages:** English, Spanish

**Rating: 3.7/5** (high confidence) — from 98 reviews across 10 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 30 reviews, 0 negative.

## The honest read

Five Star Chimney Maintenance, trading as 5 Star Chimney Service, is a chimney sweep and repair company that says it has served New England since 1996, covering Massachusetts, New Hampshire and Rhode Island. It shows 4.8 stars from 70 Google ratings, 4.8 from 244 on Thumbtack and 4.5 from 11 on BuildZoom, and the BBB lists one complaint against it.

Several customers describe same-day work. A July 2026 Angi customer said the crew showed up on time with a competitive quote and capped the chimney the same day, while another July 2026 Angi reviewer said the service was prompt but the price a little high. In a March 2026 Google review, a customer said Sean and Allen updated their chimney liner and the stove was running with better efficiency and burn time, and a May 2026 Thumbtack customer said the crew fixed two chimneys, taking one down, the same day it was inspected.

The complaints are serious. A customer wrote on Angi in May 2025 that they hired the company in 2023 to fix a persistent chimney leak, spent $7,200 over seven follow-up visits, and still had water coming into their daughter's bedroom; a May 2025 BuildZoom review describes the same kind of unresolved 2023 leak repair at $5,400. In December 2025, a Google reviewer said the office manager quoted one price over the phone and the technician arrived with different numbers, and an October 2025 reviewer said they were trying to get their money back and the company was not responding. A February 2025 Angi reviewer said a lifetime warranty on a wood stove flue installed in 2018 was not honored when a part failed, because they had not used the company for service. In an October 2020 BuildZoom review, a customer said they took a day off for a Saturday appointment and nobody came or called. On Reddit in 2025 and 2026, one commenter said 5 Star did great work and offered financing, while another warned people not to use the company and a third called someone working there a scammer. In the same June 2026 r/SalemMA thread, a commenter who hired 5 Star after getting multiple estimates said they were happy with the work.

**Strengths:**
- Same-day work — 2026 customers had repairs done the day of inspection
- Liner updates — a March 2026 customer's stove ran more efficiently afterward

**Concerns:**
- Unresolved leak — a 2025 reviewer paid $7,200 over seven visits
- Changed quote — a December 2025 reviewer said the on-site price differed
- Warranty — a 2025 reviewer said a lifetime flue warranty wasn't honored

**Where sources disagree:**
- Two 2025 reviews describe an unresolved 2023 chimney leak repair, one at $7,200 on Angi and one at $5,400 on BuildZoom
- The listing address is Springfield, while the company's site names Shrewsbury and Worcester County

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Chimney sweep and repair company; says it has served New England since 1996 _(confidence: medium)_
  - [Official Website](http://5starchimneyservice.com) — “A chimney sweep and repair company trading as 5 Star Chimney Service that says it has served New England since 1996 and covers Massachusetts…”
  - [Official Website](http://5starchimneyservice.com) — “Company history (self-reported): The site says the company has been serving the New England area since 1996.”
- 4.8 stars from 70 Google ratings, 4.8 from 244 on Thumbtack, 4.5 from 11 on BuildZoom _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Five%20Star%20Chimney%20Maintenance&query_place_id=ChIJA9BAX3BbwokRT0FhUdT3Log) — “Google: 4.8★ from 70 ratings”
  - [BuildZoom](https://www.buildzoom.com/contractor/5-star-chimney) — “BuildZoom: 4.5★ from 11 ratings”
  - [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/fireplace-repair/5-star-chimney/service/268179026319901712) — “Thumbtack: 4.8★ from 244 ratings”
- One complaint with the BBB _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/westborough/profile/ventilation-system-cleaning/five-star-chimney-service-0261-328074/complaints) — “1 complaint(s) on file (count only)”
- 2026 customers describe same-day chimney capping, pointing and flashing, and repairs _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/westborough/5-star-chimney-service-reviews-1.htm) — “5★ We had our chimney capped. The guys from 5-Star showed up on time, their quote was competitive (and very fair), and they were ready to do…”
  - [Angi](https://www.angi.com/companylist/us/ma/westborough/5-star-chimney-service-reviews-1.htm) — “4★ Sean and Alan were good. They pointed and flashed the chimney the same day and left.”
  - [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/fireplace-repair/5-star-chimney/service/268179026319901712) — “What an amazing crew you got. They came in, inspected the chimney and suggested repairs that was to the point and no up-selling fluffs. Got …”
- A 2025 reviewer said a 2023 leak repair costing $7,200 remained unresolved after seven follow-up visits _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/westborough/five-star-ventilation-reviews-1.htm) — “1★ We hired 5 Star Chimney Service in 2023 to fix a persistent leak coming through our chimney. Despite spending $7,200 and scheduling seven…”
- A December 2025 reviewer said the on-site price differed from the phone quote; an October 2025 reviewer said the company was not responding to a refund request _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ZM2IydzVTV1p0Wkd4aWVERlVWV1ZDYURoTVpWRRAB!2m1!1s0x0:0x882ef7d45161414f!3m1!1s2@1:CAIQACodChtycF9oOmY3b2w5SWZtZGxieDFUVWVCaDhMZVE%7C%7C?hl=en) — “1★ Office manager Lynn will tell you one price over the phone and won’t communicate it to Joey, the technician, and when Joey comes to the h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSbWVqa3RSM2hJTTJGMmFWZDZMV1pXTUVJNWIxRRAB!2m1!1s0x0:0x882ef7d45161414f!3m1!1s2@1:CAIQACodChtycF9oOlRmejktR3hIM2F2aVd6LWZWMEI5b1E%7C%7C?hl=en) — “1★ Very unprofessional company. The customer service is a joke and they are currently ghosting me as I try to get my money back. The office …”
- A February 2025 reviewer said a lifetime warranty on a wood stove flue was not honored _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/westborough/5-star-chimney-service-reviews-1.htm) — “1★ I had them out in 2018 to replace a wood stove flue. I was given a lifetime warranty on all stainless steel parts and labor. No where in …”
- A December 2025 Reddit commenter warned people not to use the company; a June 2026 commenter called someone working there a scammer _(confidence: low)_
  - [reddit.com](https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/nrtpje3/) — “r/SalemMA — Do NOT use "5 star chimney"”
  - [reddit.com](https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/or1fbmt/) — “r/SalemMA — Congrats on your job working for 5 star chimney, scammer.”
- Specializes in Chimney Services _(confidence: high)_
  - [Official Website](http://5starchimneyservice.com) — “A chimney sweep and repair company trading as 5 Star Chimney Service that says it has served New England since 1996 and covers Massachusetts…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201UllXRk9UM1U0WkdKNVYxRTVOMEY0YWpWSVlVRRAB!2m1!1s0x0:0x882ef7d45161414f!3m1!1s2@1:CAIQACodChtycF9oOm5RYWFOT3U4ZGJ5V1E5N0F4ajVIYUE%7C%7C?hl=en) — “5★ Sean and Allen did an absolutely amazing job updating my chimney liner. I can’t say enough about how professional, reassuring and careful…”
  - [Angi](https://www.angi.com/companylist/us/ma/westborough/5-star-chimney-service-reviews-1.htm) — “5★ We had our chimney capped. The guys from 5-Star showed up on time, their quote was competitive (and very fair), and they were ready to do…”

## Ownership

- Identifies as veteran-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Five%20Star%20Chimney%20Maintenance&query_place_id=ChIJA9BAX3BbwokRT0FhUdT3Log): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/westborough/5-star-chimney-service-reviews-1.htm): 4.6★ from 139 ratings
- [Exa](https://www.buildzoom.com/): 0 web mentions across the open web (each linked to its source)
- [BuildZoom](https://www.buildzoom.com/contractor/5-star-chimney): 4.5★ from 11 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/westborough/profile/ventilation-system-cleaning/five-star-chimney-service-0261-328074): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.5Starchimneyservice.161193324.html): 4.6★ from 139 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Five%20Star%20Chimney%20Maintenance&query_place_id=ChIJA9BAX3BbwokRT0FhUdT3Log): 4.9★ from 57 ratings
- [Official Website](http://5starchimneyservice.com): Self-reported profile and service details
- [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/fireplace-repair/5-star-chimney/service/268179026319901712): 4.8★ from 244 ratings
- [Yelp](https://www.yelp.com/biz/5-star-chimney-service-westborough-5): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I hired 5 Star, got multiple estimates beforehand, verified their credentials, and was happy with the work.” — u/EnvironmentalFile914 in r/SalemMA (2026-06-11) — https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/or1nnq8/
- “Congrats on your job working for 5 star chimney, scammer.” — u/Coyote-Run in r/SalemMA (2026-06-11) — https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/or1fbmt/
- “5 Star chimney did great work for me and was able to even offer me financing.” — u/EnvironmentalFile914 in r/SalemMA (2026-06-11) — https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/or0rcbe/
- “Do NOT use "5 star chimney"” — u/Coyote-Run in r/SalemMA (2025-12-02) — https://www.reddit.com/r/SalemMA/comments/1pbjk3i/chimney_repair_needed_recommended_companies/nrtpje3/

## Recent reviews

- **5/5 · Google Reviews · jaimejoey manalo · 2026-09-22**: I needed a stainless steel chimney liner installed and had several questions before starting the project. Everything was explained clearly, and the installation was completed carefully. The work area was also cleaned up when the job was finished.
- **5/5 · Google Reviews · JIANNE ELYSE BUENAVENTURA · 2026-09-20**: I needed a chimney crown repair because the existing crown had started showing signs of damage. The repair was completed with good attention to detail, and the chimney looks much better now. The process was straightforward from beginning to end.
- **5/5 · Google Reviews · JOSHUA BLANCA · 2026-09-18**: I needed a chimney liner replacement and was happy with how carefully everything was handled. The work area was kept clean, and the new liner was installed properly. Communication throughout the job was also very good.
- **5/5 · Google Reviews · Marian Anthoneth Rodriguez · 2026-09-16**: Overall, a very good experience with the chimney service. The communication was clear, the technician arrived when promised, and the work was completed carefully. Everything was left clean, and the final result met our expectations.
- **5/5 · Google Reviews · Adam Fletcher · 2026-08-23**: We needed our old chimney liner replaced and had a lot of questions beforehand. They explained the different options and helped us choose what made sense for our fireplace. The installation was neat and completed as scheduled.
- **5/5 · Thumbtack · Jean L. · 2026-08-16**: Alex arrived on time, was friendly & knowledgeable. Did a great job
- **5/5 · Google Reviews · Neal Montoya · 2026-08-15**: I was looking for chimney repair near me after noticing some loose mortar. They came out, inspected the chimney, and repaired the damaged sections. The whole process was easy, and I was happy with the quality of the finished work.
- **5/5 · Thumbtack · Dale M. · 2026-08-14**: From estimate to work completion things were clearly explained, the work was exactly what we wanted and was documented with images. A great value and we have confidence in the work.
- **5/5 · Google Reviews · Anna Lewinski · 2026-08-11**: Our living room was always freezing even with the fireplace closed. Had them do a full inspection and they found the flashing on the roof was totally damaged. They repaired it the same week and our heat bill is already lower.
- **5/5 · Google Reviews · laurelenemiyuki barbero · 2026-07-20**: I wanted to make sure our fireplace was safe before winter, so I booked a fireplace inspection and fireplace cleaning. The technician was friendly, answered all my questions, and completed the work without making a mess. It's nice knowing everything is ready for the season.

---

Data freshness: last scanned 2026-09-26T14:53:55.496Z.
Cite as: Five Star Chimney Maintenance — Tavlee (https://tavlee.com/contractor/five-star-chimney-maintenance-springfield)
Source: https://tavlee.com/contractor/five-star-chimney-maintenance-springfield

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