# Floor Coverings International of Metro NW Boston

**Trade:** Flooring · **Franchise of:** Floor Coverings International · **Address:** 65 Great Rd #1, Acton, MA 01720 · **Phone:** (978) 893-5858 · **Website:** https://floorcoveringsinternational.com/locations/us/ma/metro-northwest-boston/?utm_source=google&utm_medium=gb · **Languages:** English

**Rating: 4.4/5** (high confidence) — from 118 reviews across 6 sources.
99% of sentiment-scored reviews read net-positive. Last 6 months: 18 reviews, 1 negative.

## The honest read

Floor Coverings International of Metro NW Boston is a flooring franchise branch based in Acton, run by owner Michael DelRossi, who brings a mobile showroom of carpet, tile, vinyl, laminate and hardwood samples directly into customers' homes rather than asking them to visit a store. The company says it covers towns across the MetroWest corridor — Concord, Framingham, Marlborough, Sudbury, Westford and more — for both residential and commercial work.

The volume of praise is hard to ignore: 118 reviews collected from 2024 through 2026 across six platforms, the overwhelming majority five stars, with 120 ratings on Google and another 108 on Thumbtack. What repeats across dozens of reviewers, recent and older alike, is Mike himself showing up for the consultation — bringing samples, taking measurements, and walking homeowners through options without pushing an upsell. This year, customers describe carpet swapped across four bedrooms, old carpet pulled and the subfloor leveled before new vinyl went down, and a kitchen backsplash tile chosen with the owner's help from selection through completion. In a 2024 review, a homeowner credited the crew with sanding and refinishing badly worn floors in a 1940s house. Site supervisor Marcus comes up almost as often as Mike — reviewers credit him with installing engineered hardwood through an entire home while checking in throughout, and coordinating around other trades already on site during tighter timelines.

Not every account is glowing. On Thumbtack, one customer said Mike's initial consultation was thorough and technically sound — he flagged the need for floor leveling before new material went down — but the actual execution didn't live up to what was promised. That's worth asking about directly if subfloor prep is part of your job.

Beyond that account, the pattern is a crew that shows up on schedule, finishes multi-room jobs in a matter of days, and cleans up afterward — several reviewers specifically mention the old carpet, pad and debris leaving with the crew rather than staying behind. Reviewers also single out more involved work, like tile matched across two directions with a low-profile transition into existing hardwood.

This is a good fit for someone who wants a guided, in-home selection process for standard flooring — carpet, vinyl, tile or hardwood — rather than a full room remodel. Before booking, it's worth confirming directly how they'd handle any leveling or subfloor prep the job needs, given the one dissenting account among an otherwise consistent record.

**Strengths:**
- Owner-led consultations — Mike visits homes with samples before quoting
- Consistent high ratings — 118 reviews across six platforms, nearly all five-star
- Cleanup after installs — reviewers note crews haul away old flooring debris
- Complex tile and refinishing work — praised for precise matching and old-floor restoration

**Concerns:**
- Floor leveling execution — one Thumbtack review said results fell short of the consultation's promise

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 118 reviews from 2024 to 2026 across six platforms, including 120 Google ratings and 108 Thumbtack ratings, both averaging near five stars. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Floor%20Coverings%20International%20of%20Metro%20NW%20Boston&query_place_id=ChIJB9uJUZ-R44kRW_CHSyjoR5o) — “Google: 5★ from 120 ratings”
  - [Thumbtack](https://www.thumbtack.com/ma/acton/hardwood-floor-installation/floor-coverings-international-metro-nw-boston/service/532384153172156422) — “Thumbtack: 5.0★ from 108 ratings”
- Owner Michael DelRossi personally visits homes with sample flooring and takes measurements before quoting a job. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbU56UlpXRjlsTkdKRE0wTnVaRE55WVdGd1luYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOkpmNzRZWF9lNGJDM0NuZDNyYWFwYnc%7C%7C?hl=en) — “5★ Amazing experience!  We had carpet replaced in 4 bedrooms.  First, we met with Mike (owner of the franchise), who came to our house with …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wc2NGRXhRV1V4ZFVObmNYVkljMEo1Y2s5TWNYYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOmpscFExQWUxdUNncXVIc0J5ck9McXc%7C%7C?hl=en) — “5★ I had a great experience from start to finish. I was indecisive about color options, and Mike was incredibly patient and communicative th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210WVV6RkRZek5RUzNNME5FRnZSbTEzVTBsTlRVRRAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOmtYUzFDYzNQS3M0NEFvRm13U0lNTUE%7C%7C?hl=en) — “5★ We chose Floor Coverings International of Metro West because Mike Delrossi, the owner, came to our home with samples and sat with us for …”
- Site supervisor Marcus is repeatedly credited with installing engineered hardwood throughout a home while checking in on progress. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGS2NXOXFaMWMyT1dkeVpIUlBUVWRWZVhwTmNFRRAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOlFKcW9qZ1c2OWdyZHRPTUdVeXpNcEE%7C%7C?hl=en) — “5★ Marcus and his team were amazing! They did an incredible job installing our engineered hardwood floor throughout our entire home! The cre…”
- Crews are repeatedly praised for cleaning up and hauling away old carpet, pad and debris after installs. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWWWRIQnlXamxTZFdOalJXVlRNMGxIWW1SM2NsRRAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOjVYdHByWjlSdWNjRWVTM0lHYmR3clE%7C%7C?hl=en) — “5★ Fantastic experience from start to finish! The team did an excellent job installing our carpet. They were fast, clean, professional, and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaT1ZXODBlbXd4Tm5CeU5scEZVRGxIZWpOM1ltYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOlZOVW80emwxNnByNlpFUDlHejN3Ymc%7C%7C?hl=en) — “5★ Carpet was removed, the floor was leveled as needed, and the vinyl flooring was installed beautifully.  The took with them the old carpet…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OYVZrSjBPRTFDZVVvNVIyVlJWa051UkdGcmMyYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOnNaVkJ0OE1CeUo5R2VRVkNuRGFrc2c%7C%7C?hl=en) — “5★ We had a great experience with carpet installation.The team arrived in time and worked efficiently, and did neat and professional job.The…”
- In a 2024 review, a homeowner credited the crew with sanding and refinishing badly worn hardwood floors in a 1940s-era house. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzdUtyVGdnRRAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CIHM0ogKEICAgIC3uKrTggE%7C%7C?hl=en) — “5★ I am thrilled with the quality of the workmanship Floor Coverings International provided in sanding and refurbishing my hardwood floors! …”
- Matched tile across two directions with a low-profile wood transition into existing hardwood. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214dWIzcDJVWFowVUV0elRsWlZValEzYzJkdldHYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOmxub3p2UXZ0UEtzTlZVUjQ3c2dvWGc%7C%7C?hl=en) — “5★ Mike, Marcus, Jose and his crew are amazing! Quality work. Very pleased. Matched tile from 2 different directions beautifully with a grea…”
- A Thumbtack reviewer said the actual floor-leveling execution fell short of what the initial consultation promised. _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/acton/hardwood-floor-installation/floor-coverings-international-metro-nw-boston/service/532384153172156422) — “While the initial consultation with the owner, Mike, was promising, the actual execution fell short of the high-quality standards promised. …”
- Operates as a franchise branch of Floor Coverings International, with a self-reported service area spanning Concord, Framingham, Marlborough, Sudbury, Westford and other MetroWest towns. _(confidence: high)_
  - [Official Website](https://floorcoveringsinternational.com/locations/us/ma/metro-northwest-boston) — “Operates under (self-reported): Floor Coverings International (franchise)”
  - [Official Website](https://floorcoveringsinternational.com/locations/us/ma/metro-northwest-boston) — “Stated service area (self-reported): Acton, Bolton, Concord, Framingham, Groton, Harvard, Hudson, Lincoln, Littleton, Marlborough, Maynard, …”
- Specializes in Flooring _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Floor%20Coverings%20International%20of%20Metro%20NW%20Boston&query_place_id=ChIJB9uJUZ-R44kRW_CHSyjoR5o) — “Google: 5★ from 120 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaT1ZXODBlbXd4Tm5CeU5scEZVRGxIZWpOM1ltYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOlZOVW80emwxNnByNlpFUDlHejN3Ymc%7C%7C?hl=en) — “5★ Carpet was removed, the floor was leveled as needed, and the vinyl flooring was installed beautifully.  The took with them the old carpet…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbU56UlpXRjlsTkdKRE0wTnVaRE55WVdGd1luYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOkpmNzRZWF9lNGJDM0NuZDNyYWFwYnc%7C%7C?hl=en) — “5★ Amazing experience!  We had carpet replaced in 4 bedrooms.  First, we met with Mike (owner of the franchise), who came to our house with …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214dWIzcDJVWFowVUV0elRsWlZValEzYzJkdldHYxAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CAIQACodChtycF9oOmxub3p2UXZ0UEtzTlZVUjQ3c2dvWGc%7C%7C?hl=en) — “5★ Mike, Marcus, Jose and his crew are amazing! Quality work. Very pleased. Matched tile from 2 different directions beautifully with a grea…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzdUtyVGdnRRAB!2m1!1s0x0:0x9a47e8284b87f05b!3m1!1s2@1:CIHM0ogKEICAgIC3uKrTggE%7C%7C?hl=en) — “5★ I am thrilled with the quality of the workmanship Floor Coverings International provided in sanding and refurbishing my hardwood floors! …”
  - [Official Website](https://floorcoveringsinternational.com/locations/us/ma/metro-northwest-boston) — “A locally owned flooring store serving the Metro Northwest Boston area (based in Acton, MA) that sells and installs residential and commerci…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Thumbtack](https://www.thumbtack.com/ma/acton/hardwood-floor-installation/floor-coverings-international-metro-nw-boston/service/532384153172156422): 5.0★ from 108 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Floor%20Coverings%20International%20of%20Metro%20NW%20Boston&query_place_id=ChIJB9uJUZ-R44kRW_CHSyjoR5o): 5.0★ from 120 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Floor%20Coverings%20International%20of%20Metro%20NW%20Boston&query_place_id=ChIJB9uJUZ-R44kRW_CHSyjoR5o): Listed on this source
- [Procore Construction Network](https://network.procore.com/us/ma/masonry-flooring): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.FloorCoverings.145238682.html): Listed on this source
- [Official Website](https://floorcoveringsinternational.com/locations/us/ma/metro-northwest-boston): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Christine Shang · 2026-09-05**: Fantastic experience from start to finish! The team did an excellent job installing our carpet. They were fast, clean, professional, and very responsive throughout the entire process.

What really stood out was how much time they took to understand what we needed and make sure the final result was e…
- **5/5 · Google Reviews · Fatima de Melo-Shay · 2026-09-03**: Two rooms of carpet had to be taken out and two hallways. Mike’s team did an excellent job! The new flooring is beautiful. I would definitely use their services again.
- **5/5 · Google Reviews · Brian Giusti · 2026-08-24**: Very professional and did a great job.
- **5/5 · Google Reviews · Arleen Chase · 2026-08-23**: Carpet was removed, the floor was leveled as needed, and the vinyl flooring was installed beautifully.  The took with them the old carpet and pad and their tools and trash bag. I am very happy with the installation!
- **5/5 · Google Reviews · Arlene Marsh Reiss · 2026-08-16**: Amazing experience!  We had carpet replaced in 4 bedrooms.  First, we met with Mike (owner of the franchise), who came to our house with lots of samples and took measurements to provide quote.  He listened to what we wanted and offered great suggestions and didn't try to "upsell" but rather his goal…
- **5/5 · Google Reviews · Connie Wall-Haas · 2026-06-06**: Expert advice-transaction-workmanship. Installer clean quiet courteous. I recommend. Good experience!
- **5/5 · Google Reviews · Rebecca Pittorino · 2026-05-27**: One of best and easiest experiences I have had in 30 years of being a home owner. From the initial consultation to installation, everyone was professional and met my expectations. Highly recommend.
- **5/5 · Google Reviews · Kathleen Rice · 2026-05-14**: Great experience. Mike and his crew are highly committed to customer satisfaction. From helping us choose the flooring to the finished product, everything was done with professionalism and attention to detail. Baseboards were removed and replaced without damage. Thresholds installed for transition t…
- **Thumbtack · Alex Z. · 2026-05-14**: While the initial consultation with the owner, Mike, was promising, the actual execution fell short of the high-quality standards promised. Mike was knowledgeable and detailed regarding the technical requirements of the job, specifically the need for floor leveling to prevent plank warping, but the …
- **5/5 · Google Reviews · Tiff · 2026-05-12**: I had a great experience from start to finish. I was indecisive about color options, and Mike was incredibly patient and communicative throughout the process. He was willing to repair damage to my existing flooring that other companies were not willing to address, which stood out to me and made me u…

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Data freshness: last scanned 2026-09-06T19:08:04.383Z.
Cite as: Floor Coverings International of Metro NW Boston — Tavlee (https://tavlee.com/contractor/floor-coverings-international-of-metro-nw-boston-acton)
Source: https://tavlee.com/contractor/floor-coverings-international-of-metro-nw-boston-acton