# Floor Source

**Trade:** Flooring · **Address:** 65 West St, Auburn, MA 01501 · **Phone:** (508) 721-7777 · **Website:** https://www.floorsourceonline.com/ · **Languages:** English

**Rating: 4.4/5** (medium confidence) — from 11 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

Floor Source Inc is a locally owned flooring company at 65 West St. in Auburn, serving residential and commercial customers with flooring products, design guidance, and in-house installation crews. The company says Kerry Murray founded it in fall 1998 with two employees and that it moved from Worcester to the Auburn address in January 2002. Its stated service area is Auburn.

Customers describe a broad selection and practical help choosing materials, with repeated praise for staff guidance, installation, and follow-up. Recent Google reviews from 2026 describe carpeting, hardwood selection, custom stairs, and carpeting, while a 2025 review mentions home estimating and trim options. A 2024 review describes a tile backsplash project. The Google file contains 11 dated reviews from May 2024 through July 2026, and the available reviews are consistently positive; the BBB profile adds one undated review praising the staff and installers.

The business lists sales and installation of floor coverings including carpet, tile, vinyl, and hardwood. Its Houzz profile also lists custom bathroom tile, tile installation, shower waterproofing, and granite countertop and tub deck work, with a 5-star profile rating from six reviews; that page is a project/photo page and does not provide review bodies. BBB identifies the Auburn business as non-accredited with an A+ grade and 28 years in business.

Floor Source is a reasonable fit for homeowners comparing flooring materials and installation, including carpet, hardwood, vinyl, tile, stairs, and commercial flooring. Before booking, confirm the exact scope, material, trim or stair details, installation schedule, and any bathroom-tile or waterproofing responsibilities in the written estimate.

**Strengths:**
- Material guidance — reviewers praise selection help and practical advice
- Installation quality — repeated positive comments on installers and finished work
- Product range — sources list carpet, tile, vinyl, hardwood, and commercial flooring
- Customer follow-up — a reviewer described estimating, trim options, and follow-up

**Concerns:**
- Project scope — confirm materials, trim, stairs, and installation details in writing
- Bathroom scope — confirm waterproofing responsibilities for bathroom-tile projects
- Scheduling — confirm the installation timeline before booking

**Where sources disagree:**
- The official site says founded in 1998, while BBB reports 28 years in business; these are broadly consistent but use different reference dates.
- Houzz reports six 5-star ratings, but its project/photo page does not render review bodies.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Floor Source Inc is locally owned and operated in Auburn and reports a 1998 founding and 2002 move to its current address. _(confidence: high)_
  - [Official Website](https://www.floorsourceonline.com) — “Floor Source Inc is a locally owned Auburn flooring company offering residential and commercial flooring products, design guidance, and in-h…”
  - [Official Website](https://www.floorsourceonline.com) — “Company history (self-reported): Founded by Kerry Murray in fall 1998 with two employees; the company relocated from Worcester to 65 West St…”
  - [Official Website](https://www.floorsourceonline.com) — “Ownership (self-reported): Locally owned and operated flooring company”
- BBB identifies the exact Auburn business as non-accredited, A+, with 28 years in business. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763) — “BBB identifies Floor Source, Inc. at 65 West St., Auburn, Massachusetts, as a non-accredited A+ business with 28 years in business, sales an…”
- Customers repeatedly praise material selection help, staff guidance, installation, and follow-up. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5V1FUWTVWMnN4TWpaRldHeEpaa2d6WlRGTExWRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOk9WQTY5V2sxMjZFWGxJZkgzZTFLLVE%7C%7C?hl=en) — “5★ Great staff! Very helpful, reasonable and great installation of well made carpeting. Second time using their services and no complaints. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOSmVqbFlSVVZNY1VNMGQyVjRjMEZMZVhabGVrRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOkNJejlYRUVMcUM0d2V4c0FLeXZlekE%7C%7C?hl=en) — “5★ I had an outstanding experience working with Russell Reim, Sales & Project Manager. From the very beginning—helping with product selectio…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214NE5qTk9SWEpJWVhNMmRYTmpiVWd4YVhaaFpFRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOmx4NjNORXJIYXM2dXNjbUgxaXZhZEE%7C%7C?hl=en) — “5★ Selecting Floor Source was the best decision I have made for updating my almost 40 year old home. My experience began with Suzette who gu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSQlFqQnVlblJ3ZDFSZlpWUXhWREE1WVZreExYYxAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOlRBQjBuenRwd1RfZVQxVDA5YVkxLXc%7C%7C?hl=en) — “5★ Floor Source offered us a wide range of styles, expert advice, personal service including coming to our home to estimate and offer trim o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOd1FqSXdhVnBHWjFwTU4ybHNXbXMyUm00eU1FRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOjNwQjIwaVpGZ1pMN2lsWms2Rm4yMEE%7C%7C?hl=en) — “5★ Kyle is the person who will be honest and caring for your needs all the way. Shows you what is best for your project. This is the only co…”
- The business offers sales and installation of carpet, tile, vinyl, and hardwood floor coverings. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763) — “Services offered (Better Business Bureau): sales and installation of floor coverings, carpet, tiles, vinyl flooring, hardwood floors”
- Houzz lists custom bathroom tile, tile installation, shower waterproofing, and granite countertop and tub deck work. _(confidence: medium)_
  - [Houzz](https://www.houzz.com/photos/custom-tile-bathroom-in-new-braintree-ma-by-floor-source-of-auburn-ma-transitional-bathroom-phvw-vp~50540177) — “Services offered (Houzz): custom bathroom tile, tile installation, shower waterproofing, granite countertop and tub deck”
  - [Houzz](https://www.houzz.com/photos/custom-tile-bathroom-in-new-braintree-ma-by-floor-source-of-auburn-ma-transitional-bathroom-phvw-vp~50540177) — “Houzz identifies Floor Source of Auburn, Massachusetts, on a custom bathroom tile project in New Braintree and shows a 5-star profile rating…”
- The available dated Google reviews and BBB review are positive, while Houzz reports a 5-star profile from six ratings. _(confidence: medium)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Floor%20Source&query_place_id=ChIJm84tLQAD5IkRkYXdpL6LoxE) — “Google: 5★ from 10 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763) — “Very helpful staff and great installers, would highly recommend them!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5V1FUWTVWMnN4TWpaRldHeEpaa2d6WlRGTExWRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOk9WQTY5V2sxMjZFWGxJZkgzZTFLLVE%7C%7C?hl=en) — “5★ Great staff! Very helpful, reasonable and great installation of well made carpeting. Second time using their services and no complaints. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOSmVqbFlSVVZNY1VNMGQyVjRjMEZMZVhabGVrRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOkNJejlYRUVMcUM0d2V4c0FLeXZlekE%7C%7C?hl=en) — “5★ I had an outstanding experience working with Russell Reim, Sales & Project Manager. From the very beginning—helping with product selectio…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214NE5qTk9SWEpJWVhNMmRYTmpiVWd4YVhaaFpFRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOmx4NjNORXJIYXM2dXNjbUgxaXZhZEE%7C%7C?hl=en) — “5★ Selecting Floor Source was the best decision I have made for updating my almost 40 year old home. My experience began with Suzette who gu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaeVpUSXpibG96UjFob1NqSktiM2hpUVU1d2JrRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOlZyZTIzblozR1hoSjJKb3hiQU5wbkE%7C%7C?hl=en) — “5★ Absolutely amazing selection and knowledgeable staff.  Stress alleviated upon entering the store.  Grateful to Zaid, Kyle, Sam, and Russe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSQlFqQnVlblJ3ZDFSZlpWUXhWREE1WVZreExYYxAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOlRBQjBuenRwd1RfZVQxVDA5YVkxLXc%7C%7C?hl=en) — “5★ Floor Source offered us a wide range of styles, expert advice, personal service including coming to our home to estimate and offer trim o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkU1JtMTJNMWxpV2tSUGVFbzBNRlIzYlRNMlozYxAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOjdSRm12M1liWkRPeEo0MFR3bTM2Z3c%7C%7C?hl=en) — “5★ Floor Source was great to work with!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOd1FqSXdhVnBHWjFwTU4ybHNXbXMyUm00eU1FRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CAIQACodChtycF9oOjNwQjIwaVpGZ1pMN2lsWms2Rm4yMEE%7C%7C?hl=en) — “5★ Kyle is the person who will be honest and caring for your needs all the way. Shows you what is best for your project. This is the only co…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNYMnVhVHB3RRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CIHM0ogKEICAgICX2uaTpwE%7C%7C?hl=en) — “5★ Excellent Service, great team work.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNYMU5pdHJnRRAB!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CIHM0ogKEICAgICX1NitrgE%7C%7C?hl=en) — “5★ The service is great, the products are of excellent quality and the prices are also great, I highly recommend it.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUd05HYU5nEAE!2m1!1s0x0:0x11a38bbea4dd8591!3m1!1s2@1:CIHM0ogKEICAgICTwNGaNg%7C%7C?hl=en) — “5★ Awsome place to shop for flooring! Great selection and wonderful service, especially Hadley!!
Update: Went here for a second project, til…”
  - [Houzz](https://www.houzz.com/photos/custom-tile-bathroom-in-new-braintree-ma-by-floor-source-of-auburn-ma-transitional-bathroom-phvw-vp~50540177) — “Houzz: 5.0★ from 6 ratings”
- Specializes in Flooring _(confidence: high)_
  - [Official Website](https://www.floorsourceonline.com) — “Floor Source Inc is a locally owned Auburn flooring company offering residential and commercial flooring products, design guidance, and in-h…”
  - [Official Website](https://www.floorsourceonline.com) — “Company history (self-reported): Founded by Kerry Murray in fall 1998 with two employees; the company relocated from Worcester to 65 West St…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763) — “Services offered (Better Business Bureau): sales and installation of floor coverings, carpet, tiles, vinyl flooring, hardwood floors”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Floor%20Source&query_place_id=ChIJm84tLQAD5IkRkYXdpL6LoxE): 5.0★ from 10 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Floor%20Source&query_place_id=ChIJm84tLQAD5IkRkYXdpL6LoxE): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/retail-floor-materials/floor-source-inc-0261-217763): Listed on this source
- [Official Website](https://www.floorsourceonline.com): Self-reported profile and service details
- [Houzz](https://www.houzz.com/photos/custom-tile-bathroom-in-new-braintree-ma-by-floor-source-of-auburn-ma-transitional-bathroom-phvw-vp~50540177): 5.0★ from 6 ratings

## Recent reviews

- **5/5 · Google Reviews · JK Williamson · 2026-07-09**: Great staff! Very helpful, reasonable and great installation of well made carpeting. Second time using their services and no complaints. Would highly recommend!
- **5/5 · Google Reviews · John Sami · 2026-04-11**: I had an outstanding experience working with Russell Reim, Sales & Project Manager. From the very beginning—helping with product selection and ordering—all the way through installation, Russell was incredibly supportive every step of the way.

He is unbelievably helpful, always responsive, and goes …
- **5/5 · Google Reviews · Janet Gillette · 2026-01-23**: Selecting Floor Source was the best decision I have made for updating my almost 40 year old home. My experience began with Suzette who guided me through the hardwood selection process including new custom stairs and carpeting. Thanks also to Ryan for the expert installation of the Canadian hardwood …
- **5/5 · Google Reviews · Rich Faulhefer · 2025-12-23**: Absolutely amazing selection and knowledgeable staff.  Stress alleviated upon entering the store.  Grateful to Zaid, Kyle, Sam, and Russell
- **5/5 · Google Reviews · Elizabeth Kelly · 2025-11-06**: Floor Source offered us a wide range of styles, expert advice, personal service including coming to our home to estimate and offer trim options, and great customer service including following up to ensure customer satisfaction. Russell was our advisor and he was fantastic - highly recommend.
- **5/5 · Google Reviews · Bryan MacDonald · 2025-09-18**: Floor Source was great to work with!
- **5/5 · Google Reviews · Roxana Nowak · 2025-07-17**: Kyle is the person who will be honest and caring for your needs all the way. Shows you what is best for your project. This is the only company that puts the customer before profit. Speak to Kyle and you will see he is the best.
John is the best installer he will show you what is going to happen with…
- **5/5 · Google Reviews · Walker Ahmed · 2024-10-15**: Excellent Service, great team work.
- **5/5 · Google Reviews · Rutiana Orozimbo · 2024-10-13**: The service is great, the products are of excellent quality and the prices are also great, I highly recommend it.
- **5/5 · Google Reviews · Gary Brown · 2024-05-09**: Awsome place to shop for flooring! Great selection and wonderful service, especially Hadley!!
Update: Went here for a second project, tile backsplash. Suzette helped me find a perfect solution. She was wonderful!

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Data freshness: last scanned 2026-08-24T15:20:28.473Z.
Cite as: Floor Source — Tavlee (https://tavlee.com/contractor/floor-source-auburn)
Source: https://tavlee.com/contractor/floor-source-auburn