# Floors & Walls

**Trade:** Flooring · **Address:** 379 Iyannough Rd, Hyannis, MA 02601 · **Phone:** (774) 470-4692 · **Website:** http://www.floorswalls.com/ · **Languages:** English

**Rating: 2.8/5** (medium confidence) — from 13 reviews across 3 sources.
54% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 1 negative.

## The honest read

Floors & Walls is a family-owned flooring, tile, and stone products retailer based in Hyannis, MA, with three physical locations — a carpet and prefinished-wood showroom, a tile showroom, and a full-line tile supplies warehouse — and, according to its own site, over three decades in business.

Customers who worked with the sales staff consistently single out specific employees by name: Alex, Nicole, Victor, Phil, and Dave earn repeat praise for patient, knowledgeable guidance picking floors, tile, and rugs. When installation work is described, reviewers report smooth results — a 2026 review credits Victor's team with a tile shower and floor install completed on time, and a 2022 review describes a floor pattern and color installation that went smoothly.

The same review set carries a real cluster of operational complaints. Several customers describe items — rugs, ordered flooring — sitting unfulfilled for weeks to months with no proactive callback, including one 2022 review where a rug ordered in November wasn't located until a customer disputed the charge with their credit card company the following May. A 2026 reviewer said staff confirmed an item was in stock by phone, only to find it wasn't after driving an hour each way. Another 2026 review flagged a $500 furniture-moving charge for a small living-room floor job the customer felt was unwarranted, and a 2023 review described defective, incompletely finished Mannington flooring planks installed despite a stated 50-year warranty.

Google shows 3.4★ from 29 ratings, and the 13 reviews on file split close to evenly between five-star praise for the sales staff and installation crews, and one-star accounts of inventory mix-ups, slow order fulfillment, and unexpected charges. Anyone hiring here for installation, not just materials, may want to confirm order timelines and any moving or prep fees in writing before committing.

**Strengths:**
- Knowledgeable sales staff — reviewers repeatedly praise Alex and Nicole for patient guidance
- Smooth installations — reviewers describe successful tile and floor installs
- Three decades family-owned — self-reported 30+ years serving Cape Cod

**Concerns:**
- Inventory reliability — reviewers found phone-confirmed in-stock items unavailable
- Order delays — several customers waited weeks to months with no callback
- Surprise fees — one reviewer flagged an unexpected furniture-moving charge

**Where sources disagree:**
- The company website presents itself as a retail flooring/tile products showroom and does not itself claim to perform installation, but several reviews describe the business's own installers (e.g. Victor's team) completing floor and tile installations

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned flooring, tile, and stone retailer based in Hyannis, MA with three physical locations (showroom, tile store, and tile supplies warehouse) and over three decades of self-reported experience _(confidence: high)_
  - [Official Website](http://www.floorswalls.com) — “Floors & Walls is a retail flooring, tile, and stone products showroom/supply operation in Hyannis, MA with three physical locations (a carp…”
  - [Official Website](http://www.floorswalls.com) — “Company history (self-reported): Family-owned and operated business with over three decades of experience”
  - [Official Website](http://www.floorswalls.com) — “Self-reported 30 years in business”
- Reviewers repeatedly praise staff members by name (Alex, Nicole, Victor, Phil, Dave) for patient, knowledgeable help selecting flooring and tile _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wZlJYWmpVV2huZFhwclUxVmliVmc0TlZkSFRsRRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CAIQACodChtycF9oOmpfRXZjUWhndXprU1VibVg4NVdHTlE%7C%7C?hl=en) — “5★ We were introduced to Floors and Walls from friends who had good experiences previously with this organization.

Alex was very helpful ri…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXN19pRmNnEAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDW7_iFcg%7C%7C?hl=en) — “5★ We shopped all our floor and walls tiles to this place and we are very satisfied. Great service. Nicole and Alex were so friendly and exp…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMG9LM1NREAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDm0oK3SQ%7C%7C?hl=en) — “5★ Alex was very helpful with picking the right floor pattern and color. Installation went smoothly. I would highly recommend. Prices are re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHaUphNUN3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICGiJa5Cw%7C%7C?hl=en) — “5★ Fantastic experience start to finish for a novice tile consumer.  First hello with Phil  and Dave was a pleasant experience of education …”
- When installation is described, reviewers report smooth, professional work, including a 2026 tile shower and floor install and a 2022 floor pattern/color install _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMG9LM1NREAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDm0oK3SQ%7C%7C?hl=en) — “5★ Alex was very helpful with picking the right floor pattern and color. Installation went smoothly. I would highly recommend. Prices are re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHaUphNUN3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICGiJa5Cw%7C%7C?hl=en) — “5★ Fantastic experience start to finish for a novice tile consumer.  First hello with Phil  and Dave was a pleasant experience of education …”
- Multiple reviewers reported ordered items (rugs, flooring) sitting delayed for weeks to months with no proactive callback _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCOC1URkR3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDB8-TFDw%7C%7C?hl=en) — “1★ Our experience with them started great. The woman was really helpful in choosing a floor. We were told they will call when the floor gets…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQycl9LV1J3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgID2r_KWRw%7C%7C?hl=en) — “1★ Ordered rug in November.  Was told in May multiple times that they were checking and would call me back.  Never received call-back.  Afte…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHdE4zaG13RRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDGtN3hmwE%7C%7C?hl=en) — “1★ Good luck it only took 3 months to get a stair runner installed! Snap a check and then wait for it if your lucked!!!”
- A 2026 reviewer said staff confirmed an item was in stock by phone but it was not, after a 1-hour drive each way _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kMlgyMXRaM3BpUmxOa1lXRmtaRGh5ZGxoMFVYYxAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CAIQACodChtycF9oOmd2X21tZ3piRlNkYWFkZDhydlh0UXc%7C%7C?hl=en) — “1★ Called twice to make sure they had what I needed. They said they did, drive 1 hour each way to find they don't have it. Unbelievable.  La…”
- A 2026 reviewer flagged a $500 furniture-moving fee they felt was unwarranted for a small living-room floor job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwajZxT3h3RRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICpj6qOxwE%7C%7C?hl=en) — “1★ I called for an estimate on putting in a floor. A living room only. I have my furniture moved already and put on one side of the room, 7 …”
- A 2023 reviewer said defective, incompletely finished Mannington flooring planks were installed despite a stated 50-year warranty _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCOC1URkR3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDB8-TFDw%7C%7C?hl=en) — “1★ Our experience with them started great. The woman was really helpful in choosing a floor. We were told they will call when the floor gets…”
- Google shows 3.4 stars from 29 ratings; the 13 reviews on file split roughly evenly between five-star praise for staff/installation and one-star complaints about inventory accuracy, delays, and fees _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=FLOORS%20%26%20WALLS&query_place_id=ChIJxXiJkA0x-4kRIPY5jd1Ass4) — “Google: 3.4★ from 29 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wZlJYWmpVV2huZFhwclUxVmliVmc0TlZkSFRsRRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CAIQACodChtycF9oOmpfRXZjUWhndXprU1VibVg4NVdHTlE%7C%7C?hl=en) — “5★ We were introduced to Floors and Walls from friends who had good experiences previously with this organization.

Alex was very helpful ri…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kMlgyMXRaM3BpUmxOa1lXRmtaRGh5ZGxoMFVYYxAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CAIQACodChtycF9oOmd2X21tZ3piRlNkYWFkZDhydlh0UXc%7C%7C?hl=en) — “1★ Called twice to make sure they had what I needed. They said they did, drive 1 hour each way to find they don't have it. Unbelievable.  La…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwajZxT3h3RRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICpj6qOxwE%7C%7C?hl=en) — “1★ I called for an estimate on putting in a floor. A living room only. I have my furniture moved already and put on one side of the room, 7 …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCOC1URkR3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDB8-TFDw%7C%7C?hl=en) — “1★ Our experience with them started great. The woman was really helpful in choosing a floor. We were told they will call when the floor gets…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtdUxIQWx3RRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIC-uLHAlwE%7C%7C?hl=en) — “1★ Beware with Mike ,worst customer services ever i see on my life.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQycl9LV1J3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgID2r_KWRw%7C%7C?hl=en) — “1★ Ordered rug in November.  Was told in May multiple times that they were checking and would call me back.  Never received call-back.  Afte…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHdE4zaG13RRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDGtN3hmwE%7C%7C?hl=en) — “1★ Good luck it only took 3 months to get a stair runner installed! Snap a check and then wait for it if your lucked!!!”
- Performs flooring and tile installation, not solely retail sales, per multiple reviewer accounts of the business's own installers completing work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMG9LM1NREAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDm0oK3SQ%7C%7C?hl=en) — “5★ Alex was very helpful with picking the right floor pattern and color. Installation went smoothly. I would highly recommend. Prices are re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHaUphNUN3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICGiJa5Cw%7C%7C?hl=en) — “5★ Fantastic experience start to finish for a novice tile consumer.  First hello with Phil  and Dave was a pleasant experience of education …”
- Specializes in Flooring _(confidence: high)_
  - [Official Website](http://www.floorswalls.com) — “Floors & Walls is a retail flooring, tile, and stone products showroom/supply operation in Hyannis, MA with three physical locations (a carp…”
  - [Official Website](http://www.floorswalls.com) — “Company history (self-reported): Family-owned and operated business with over three decades of experience”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wZlJYWmpVV2huZFhwclUxVmliVmc0TlZkSFRsRRAB!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CAIQACodChtycF9oOmpfRXZjUWhndXprU1VibVg4NVdHTlE%7C%7C?hl=en) — “5★ We were introduced to Floors and Walls from friends who had good experiences previously with this organization.

Alex was very helpful ri…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMG9LM1NREAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgIDm0oK3SQ%7C%7C?hl=en) — “5★ Alex was very helpful with picking the right floor pattern and color. Installation went smoothly. I would highly recommend. Prices are re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHaUphNUN3EAE!2m1!1s0x0:0xceb240dd8d39f620!3m1!1s2@1:CIHM0ogKEICAgICGiJa5Cw%7C%7C?hl=en) — “5★ Fantastic experience start to finish for a novice tile consumer.  First hello with Phil  and Dave was a pleasant experience of education …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Floors%20%26%20Walls&query_place_id=ChIJfRP7R70x-4kRNvgal1TaVpY): 5.0★ from 1 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Floors%20%26%20Walls&query_place_id=ChIJfRP7R70x-4kRNvgal1TaVpY): 3.4★ from 29 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Floors%20%26%20Walls&query_place_id=ChIJfRP7R70x-4kRNvgal1TaVpY): Listed on this source
- [Official Website](http://www.floorswalls.com): 30 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Eugene Doyle · 2026-04-15**: We were introduced to Floors and Walls from friends who had good experiences previously with this organization.

Alex was very helpful right from our first visit as she consistently displayed patience, attentiveness, knowledge, and a strong willingness to help.

Our experience was very favorable in …
- **5/5 · Google Reviews · Stephen Chase · 2026-03-15**: A rug will change you forever and ever.
- **1/5 · Google Reviews · James Gropman · 2026-03-11**: Called twice to make sure they had what I needed. They said they did, drive 1 hour each way to find they don't have it. Unbelievable.  Last time shopping here for my business.
- **1/5 · Google Reviews · susan griswold · 2023-08-12**: I called for an estimate on putting in a floor. A living room only. I have my furniture moved already and put on one side of the room, 7 pieces only. They told me it would cost 500.00 to move furniture when I already did it. All they have to do is move it from one side of the room to other to finish…
- **5/5 · Google Reviews · Jim Mangan · 2023-04-11**: Super nice people, excellent customer service!  My parents went in to order a bound piece of carpet and got another area rug at the same time.  Prices are very good, the people are very helpful.   It’s very nice to have a great locally owned business so close to home.
- **5/5 · Google Reviews · Tanya Levin · 2023-02-10**: Very helpful staff and a large selection of tiles in stock.
- **1/5 · Google Reviews · Caitlin Greer · 2023-01-28**: Our experience with them started great. The woman was really helpful in choosing a floor. We were told they will call when the floor gets to the warehouse. After us calling them for weeks they said they found the order and it had been sitting in the warehouse for several weeks. We ordered a Manningt…
- **1/5 · Google Reviews · kodigo 350 · 2022-10-26**: Beware with Mike ,worst customer services ever i see on my life.
- **1/5 · Google Reviews · David Kelly · 2022-05-28**: Ordered rug in November.  Was told in May multiple times that they were checking and would call me back.  Never received call-back.  After visiting the store to complain, store owner said he had the rug, would locate in his store/warehouse and call me that day.  He never called.   Went to store agai…
- **5/5 · Google Reviews · Aleksandra Malita · 2022-04-08**: We shopped all our floor and walls tiles to this place and we are very satisfied. Great service. Nicole and Alex were so friendly and explained to us everything in details. Their suggestions were so helpful.

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Data freshness: last scanned 2026-08-24T19:57:45.829Z.
Cite as: Floors & Walls — Tavlee (https://tavlee.com/contractor/floors-and-walls-hyannis)
Source: https://tavlee.com/contractor/floors-and-walls-hyannis