# Fuse Hvac & Appliance Repair

**Trade:** HVAC / Heating & Cooling · **Address:** Andover, MA · **Phone:** (508) 684-2448 · **Website:** https://fusemds.com/ · **Languages:** English

**Rating: 3.9/5** (high confidence) — from 40 reviews across 4 sources.
93% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Fuse HVAC & Appliance Repair is an Andover, MA company that works two lines at once — heating and cooling, and household appliance repair — and a theme that comes up again and again is being the company called in after someone else already struck out. In an August 2025 review, a customer said Fuse was the third company to diagnose their appliance and the first to get it right instead of giving a false diagnosis; in a July 2025 review, another contrasted a technician's honest explanation with 'previous contractors who just tried to hustle me.'

The jobs described in 2025 reviews cover real range. On the HVAC side: a failed compressor replaced through a manufacturer's warranty process that no other local company would take on (December); a faulty gas valve and later a limit switch swapped out on a furnace (October); a new water heater installed within a day (October). On the appliance side: a 23-year-old refrigerator brought back to working order over four visits under a 90-day warranty (September), an LG refrigerator repaired while still under its own manufacturer warranty (May), and a dryer whose lint trap turned out to be packed with pet hair — a fire hazard the technician caught and cleared (September). Response speed is a recurring thread, with technicians arriving the same day or next day and one dishwasher diagnosed, quoted, and fixed within three hours of the first call (October). Both Google (4.6 stars from 43 ratings) and Thumbtack (4.6 stars from 53 ratings, 87% five-star) show a similar picture; on Thumbtack, where it carries a 2025 Top Pro badge, the company describes itself as fully licensed and insured.

Not every account is positive. In 2025 reviews, a technician never showed up or called to cancel (May), a broken washer went unresolved with no follow-up (September), and one reviewer called the owner rude, always late, and unprofessional (October).

For a straightforward HVAC or appliance repair, the reviews point to a company that moves fast and diagnoses carefully; if the job needs real back-and-forth scheduling, confirm a callback window up front, given the communication complaints above.

**Strengths:**
- Warranty repairs — took on a compressor claim no other local company would
- Honest diagnosis — reviewers contrast them with upselling by other contractors
- Fast response — same-day and next-day fixes cited repeatedly

**Concerns:**
- Communication gaps — 2025 reviews cite a no-show, an unresolved repair, and a rude-owner complaint

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows a 4.6-star average from 43 ratings, and Thumbtack shows a 4.6-star average from 53 ratings, with 87% five-star. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Fuse%20HVAC%20%26%20Appliance%20Repair&query_place_id=ChIJ8Rfi67kH44kRwTCwUKFw3Jo) — “Google: 4.6★ from 43 ratings”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Thumbtack: 4.6★ from 53 ratings”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Thumbtack star distribution: 87% 5★ · 2% 4★ · 2% 3★ · 4% 2★ · 5% 1★ (of 53 ratings)”
- Thumbtack lists a 'Background checked' credential and a 2025 'Top Pro' designation. _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Listed certification: Top Pro (2025)”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Listed certification: Background checked”
- On Thumbtack, the company describes itself as fully licensed and insured, offering same-day service and up to a 12-year extended equipment warranty. _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “About (Thumbtack, self-described): Why Choose FUSE HVAC & Appliance Repair: • Fully Licensed and Insured • 10% Discount on your first servic…”
- Thumbtack shows 142 projects on the profile. _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “142 project(s) shown on Thumbtack”
- In a December 2025 review, a customer said Fuse was the only local company willing to take on a compressor replacement through the manufacturer's warranty process. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0QlZVa3paRE5UUm05VFUya3pYMmsxV2xveGFHYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOktBVUkzZDNTRm9TU2kzX2k1WloxaGc%7C%7C?hl=en) — “5★ When I got a failed compressor on a 4 year old hvac unit, FUSE was the only company in the area who accepted the job which required going…”
- In August and July 2025 reviews, customers described an honest diagnosis, contrasting the company with other contractors who tried to oversell or upsell them. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SSE5sTlpTR3A1UWpWaFVVRXpMVE4zY0VvMU1GRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOmRHNlNZSGp5QjVhUUEzLTN3cEo1MFE%7C%7C?hl=en) — “5★ Dmitriy was very attentive and reassured me that he'd take care of the system. Unlike previous contractors who just tried to hustle me, h…”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Apparently fuse was the third company which came in to diagnose and didn’t give me a false diagnosis. They came and checked thoroughly which…”
- Reviewers repeatedly cite fast response, including a dishwasher diagnosed and fixed within three hours of the first call in an October 2025 review. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSUxVZGZTeTFWV1VOblpVUlhZVmhwZUdsS1gxRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOklILUdfSy1VWUNnZURXYVhpeGlKX1E%7C%7C?hl=en) — “5★ They were prompt to respond to my inquiry and scheduled appointment for next day. Technician came within time window and was very courteo…”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “5★ My experience with Fuse was excellent. They responded to my request promptly and offered the earliest available appointment. The technici…”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “5★ Outstanding experience with Fuse HVAC. Two other companies told me diagnosing my dishwasher problem would cost more than replacing it. I …”
- In 2025 reviews, customers describe communication breakdowns: a technician who never showed up or called to cancel, a broken washer left unresolved, and one calling the owner rude and unprofessional. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tjeE0yb3laa1JHVjJReVVuaFZjekZUYldoZmFFRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOkcxM2oyZkRGV2QyUnhVczFTbWhfaEE%7C%7C?hl=en) — “1★ The owner is rude, always late, and extremely unprofessional. Communication is terrible, and everything is delayed. Very frustrating expe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25keGFHMVBZa3RLVW5KV1JqaHpiRVIyYVcxZlFYYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOndxaG1PYktKUnJWRjhzbER2aW1fQXc%7C%7C?hl=en) — “1★ No communication with the technician and my washer is still broken. So I either have to wait until they get back to me or call another co…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLQ1NzLTZFeTh2SUd3EAE!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CIHM0ogKEKCSs-6Ey8vIGw%7C%7C?hl=en) — “1★ The technician did not show up or call to cancel”
- Reviews describe HVAC repairs (furnace, central air, compressor) and appliance repairs (refrigerator, dishwasher, oven, dryer, washer). _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0QlZVa3paRE5UUm05VFUya3pYMmsxV2xveGFHYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOktBVUkzZDNTRm9TU2kzX2k1WloxaGc%7C%7C?hl=en) — “5★ When I got a failed compressor on a 4 year old hvac unit, FUSE was the only company in the area who accepted the job which required going…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xod2RIRlRXSFpUWTBwaGRGQk9XVE42UzBwQ04yYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOlhwdHFTWHZTY0phdFBOWTN6S0pCN2c%7C%7C?hl=en) — “5★ We really appreciate all the energy and effort that went into fixing our approx. 23 year old refrigerator!  The gentleman went above and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWFVVRjVhMVI0TVhwSFoxWTNiM2h1YkVZeVJVRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOmpXUUF5a1R4MXpHZ1Y3b3hubEYyRUE%7C%7C?hl=en) — “5★ Excellent Service — Fast, Clean, and Professional!
Dmitriy and his partner did an outstanding job repairing my oven. They worked efficien…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2trMVlrUkJiRlYwZERFNVVrbFRaVmw2U0haTlMzYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOkk1YkRBbFV0dDE5UklTZVl6SHZNS3c%7C%7C?hl=en) — “5★ We had a faulty gas valve in our furnace and they took care of it. They spent couple hours on the diagnose which is free, then gave me a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pBMlkxbExWMGRETlVWMmQwOW1XazVZWWpKd1VWRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOjA2Y1lLV0dDNUV2d09mWk5YYjJwUVE%7C%7C?hl=en) — “5★ This is my second experience with FUSE - this time for our dishwasher. Dmitry promptly arrived and even made friends with our large golde…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25scVgzaHBYMjFaUjBKNlNtOXpWRFI0TFhkMWExRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOnlqX3hpX21ZR0J6Sm9zVDR4LXd1a1E%7C%7C?hl=en) — “5★ FUSE HVAC is fantastic!!! My dryer stopped working and they figured out the issue fast! They ordered parts and got it working. They also …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0QlZVa3paRE5UUm05VFUya3pYMmsxV2xveGFHYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOktBVUkzZDNTRm9TU2kzX2k1WloxaGc%7C%7C?hl=en) — “5★ When I got a failed compressor on a 4 year old hvac unit, FUSE was the only company in the area who accepted the job which required going…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2trMVlrUkJiRlYwZERFNVVrbFRaVmw2U0haTlMzYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOkk1YkRBbFV0dDE5UklTZVl6SHZNS3c%7C%7C?hl=en) — “5★ We had a faulty gas valve in our furnace and they took care of it. They spent couple hours on the diagnose which is free, then gave me a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKYWF5S3pOazRTdURREAE!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CIHM0ogKEJaayKzNk4SuDQ%7C%7C?hl=en) — “5★ Responded and arrived next day and tech came in on time and did a good job and reccomemded new filter.  AC working now”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Services offered (Thumbtack): Central Air Conditioning Installation or Replacement, Water Heater Repair or Maintenance, Heating System Repai…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xod2RIRlRXSFpUWTBwaGRGQk9XVE42UzBwQ04yYxAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOlhwdHFTWHZTY0phdFBOWTN6S0pCN2c%7C%7C?hl=en) — “5★ We really appreciate all the energy and effort that went into fixing our approx. 23 year old refrigerator!  The gentleman went above and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWFVVRjVhMVI0TVhwSFoxWTNiM2h1YkVZeVJVRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOmpXUUF5a1R4MXpHZ1Y3b3hubEYyRUE%7C%7C?hl=en) — “5★ Excellent Service — Fast, Clean, and Professional!
Dmitriy and his partner did an outstanding job repairing my oven. They worked efficien…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pBMlkxbExWMGRETlVWMmQwOW1XazVZWWpKd1VWRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOjA2Y1lLV0dDNUV2d09mWk5YYjJwUVE%7C%7C?hl=en) — “5★ This is my second experience with FUSE - this time for our dishwasher. Dmitry promptly arrived and even made friends with our large golde…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25scVgzaHBYMjFaUjBKNlNtOXpWRFI0TFhkMWExRRAB!2m1!1s0x0:0x9adc70a150b030c1!3m1!1s2@1:CAIQACodChtycF9oOnlqX3hpX21ZR0J6Sm9zVDR4LXd1a1E%7C%7C?hl=en) — “5★ FUSE HVAC is fantastic!!! My dryer stopped working and they figured out the issue fast! They ordered parts and got it working. They also …”
  - [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336) — “Services offered (Thumbtack): Central Air Conditioning Installation or Replacement, Water Heater Repair or Maintenance, Heating System Repai…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Fuse%20Hvac%20%26%20Appliance%20Repair&query_place_id=ChIJ8Rfi67kH44kRwTCwUKFw3Jo): Listed on this source
- [Exa](https://www.financialcontent.com/article/getnews-2025-7-10-fuse-service-ranked-among-the-top-100-new-and-emerging-franchises-in-the-us): 0 web mentions across the open web (each linked to its source)
- [Thumbtack](https://www.thumbtack.com/ma/andover/central-air-conditioning-repair/fuse-hvac-appliance-repair/service/541635143220920336): 4.6★ from 53 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Fuse%20Hvac%20%26%20Appliance%20Repair&query_place_id=ChIJ8Rfi67kH44kRwTCwUKFw3Jo): 4.6★ from 43 ratings

## Recent reviews

- **5/5 · Google Reviews · Sidnei Alves · 2025-12-02**: When I got a failed compressor on a 4 year old hvac unit, FUSE was the only company in the area who accepted the job which required going through the warranty process to get it replaced.
And They were EXCELLENT!!!
- **4/5 · Google Reviews · mikelee1958 · 2025-11-09**: Waiting for Dimitri to get back to me with plans on repairing my system!
- **5/5 · Google Reviews · Robert Bartlett · 2025-11-09**: Fast return of my request. Demitry showed up on time and fixed the issue with furnace so now heat is blasting out. Will definitely use Fuse HVAC in the future.
- **5/5 · Google Reviews · swapnil raut · 2025-10-30**: Competitive pricing and professional service.
- **5/5 · Thumbtack · Christine R. · 2025-10-30**: Was on time, polite and fixed issue with furnace promptly.
- **5/5 · Thumbtack · Swapnil R. · 2025-10-30**: They installed a new water heater within a day to accommodate my request and now my family can take warm showers.
- **5/5 · Google Reviews · Joseph Bab · 2025-10-29**: Excellent Service — Fast, Clean, and Professional!
Dmitriy and his partner did an outstanding job repairing my oven. They worked efficiently, tested everything carefully, and left the area spotless. I’ll definitely hire them again for future repairs.
- **5/5 · Google Reviews · Mike Mai · 2025-10-29**: We had a faulty gas valve in our furnace and they took care of it. They spent couple hours on the diagnose which is free, then gave me a quote and came back another day for the fix. I noticed the furnace not working again after the fix and they came back the next morning to replace the limit switch.…
- **Thumbtack · Debby M. · 2025-10-22**: They showed up between the time window given. Found the issue and have ordered the part needed. Just waiting for part to come in to complete the job and initial cost for evaluation was reasonable! Would recommend! Update on service : I have been trying to contact your company about the service I rec…
- **5/5 · Google Reviews · Maureen K · 2025-10-21**: Fuse did an excellent job of performing a cleaning and maintenance of my refrigerator. It had an internal leak that was cleared once the above was performed. I wouldn't hesitate to hire them again.

---

Data freshness: last scanned 2026-09-22T08:31:25.494Z.
Cite as: Fuse Hvac & Appliance Repair — Tavlee (https://tavlee.com/contractor/fuse-hvac-and-appliance-repair-andover)
Source: https://tavlee.com/contractor/fuse-hvac-and-appliance-repair-andover