# Gabriele Plumbing & Heating

**Trade:** Plumbing · **Address:** 708 South St, Shrewsbury, MA 01545 · **Phone:** (508) 252-0111 · **Website:** https://www.gabrieleplumbing.com/ · **Languages:** English

**Rating: 4.9/5** (high confidence) — from 611 reviews across 6 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 74 reviews, 1 negative.

## The honest read

Gabriele Plumbing & Heating is a Shrewsbury family business — Roy Gabriele holds the verified Massachusetts plumber license, and his sons Nick and Anthony work alongside him and a small crew that includes Bob, Al and Mike, names that recur across hundreds of reviews. The company has built a particular niche installing appliances for Percy's Appliance customers — dishwashers, microwaves, gas ranges — on top of standard plumbing and heating work, and reviewers describing that arrangement consistently say the crew showed up professional, fast and left the kitchen clean.

The volume here is unusual: 611 reviews on file dating back to 2008, with a 5.0 average on Google from 750 ratings and 4.9 on both HomeAdvisor and Angi. The specific praise repeats across years — same-day or next-day response to a leak or a broken fixture, clear communication with text updates, and technicians who explain the work as they go. One 2024 review described a technician fixing a toilet at no charge while already on-site for a dishwasher install; another described the team responding quickly to a gas line job so the household could get hot water and a working stove back.

Not every account is smooth. A July 2026 review described a serious HVAC breakdown: four weeks without air conditioning, a replacement motor that turned out to be the wrong part, and a backup motor sitting in storage the whole time before it finally got installed. A December 2025 review described a microwave installed correctly but with cabinet trim knocked off in the process, and said the company told the customer it couldn't be repaired and suggested gluing it back together. A separate 2026 review described confusion locating an outdoor faucet's shutoff valve, though the account is unclear on how much of that mix-up was on the company's side.

There's a real gap between the volume of consistent, specific praise here and these few pointed complaints — worth keeping both in view. For plumbing repairs, appliance installation, or heating and AC work in the Shrewsbury area, Gabriele's long track record and family-run responsiveness are well documented; for anything HVAC-related in particular, it's worth asking directly about parts availability and turnaround before committing.

**Strengths:**
- Fast response — same-day or next-day service is common
- Family-run team — Roy, Nick and Anthony repeatedly named and praised
- Appliance install specialty — trusted partner for Percy's Appliance
- Goes beyond scope — extra fixes handled without added charge

**Concerns:**
- Botched AC repair — a 2026 review cited a month-long HVAC delay
- Property damage — a 2025 review cited unrepaired cabinet trim

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumber license (13644-PL-M) verified active, held by Roy Gabriele _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 13644-PL-M registry-verified active — registry holder of record: Roy Gabriele”
- Google rating of 5.0 stars from 750 ratings; HomeAdvisor and Angi both 4.9 from 19 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Gabriele%20Plumbing%20%26%20Heating&query_place_id=ChIJ4yeQiv4L5IkRKrLlga7ZpeA) — “Google: 5★ from 750 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/edgemere/gabriele-plumbing-and-heating-llc-reviews-53669670.htm) — “Angi: 4.9★ from 19 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.GabrielePlumbing.53669670.html) — “HomeAdvisor: 4.9★ from 19 ratings”
- Family-owned and operated, run by Roy Gabriele with sons Nick and Anthony _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4S2JWQjJVRXAyUTJoa05qTTVSbTFHTFdkVGNtYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOkxKbVB2UEp2Q2hkNjM5Rm1GLWdTcmc%7C%7C?hl=en) — “5★ Family-owned and family-operated. Quick work, great customer service, and a great price. Highly recommend.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkdEszR0JREAE!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgICdtK3GBQ%7C%7C?hl=en) — “5★ What a wonderful family company! Thank you to Roy, Al, and Anthony for helping us out with installing a new gas line, so that we could ge…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKaWVYYzJlRE5UWlROVVMyMVBjbEUwVkc1cFdrRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOlJieXc2eDNTZTNUS21PclE0VG5pWkE%7C%7C?hl=en) — “5★ Roy, Nick, and Tony are fantastic! They quickly responded to my call to find a leak under my kitchen sink and returned next day to remove…”
- Performs dishwasher and appliance installations for customers of Percy's Appliance _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURsdjVpQmtRRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgIDlv5iBkQE%7C%7C?hl=en) — “5★ Great service, quick install of my new dishwasher with removal of the old one. Friendly plumbers and professional job! Check these guys o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmNmZDMXJBRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgIDf6fC1rAE%7C%7C?hl=en) — “5★ I bought my dishwasher through Percy’s and Gabriele does their installations for them, although of course you are free to hire whomever y…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzMXFpUjR3RRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgID31qiR4wE%7C%7C?hl=en) — “5★ Gabriele plumbing were assigned to install my new dishwasher by Percy’s Appliance. Nick came in and did a professional job. They cleaned …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5dXZqbTJnRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgID9uvjm2gE%7C%7C?hl=en) — “5★ Nick and Bob did a fantastic job with installing a gas range and dishwasher for us. The response is so fast from Roy and the communicatio…”
- Fast response, often same-day or next-day service _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCeFIzTjJYMnd0VVRsTFNuZFVRVnBTZDA5U2IzYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOjBxR3N2X2wtUTlLSndUQVpSd09Sb3c%7C%7C?hl=en) — “5★ Called them on Tuesday afternoon and they were here on Wednesday to fix my toilet. Bob was very personable and knowledgeable. I will be u…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKaWVYYzJlRE5UWlROVVMyMVBjbEUwVkc1cFdrRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOlJieXc2eDNTZTNUS21PclE0VG5pWkE%7C%7C?hl=en) — “5★ Roy, Nick, and Tony are fantastic! They quickly responded to my call to find a leak under my kitchen sink and returned next day to remove…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s4ek1IWkhjVGxvWlhGbVV6TkNiRzlzVVRoSVVsRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOk8zMHZHcTloZXFmUzNCbG9sUThIUlE%7C%7C?hl=en) — “5★ Super prompt response and they did a fantastic job fixing our leak.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210ME5qZEljMmhuY21ndFpXaFZhbFF5YUUxMFlVRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOmt0NjdIc2hncmgtZWhValQyaE10YUE%7C%7C?hl=en) — “5★ Same day service and excellent work clean and affordable”
- Named technicians consistently praised for professionalism and knowledge _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0cFlYRnBSV1pYVkVSR2FtaElOa0psZFRkYWIzYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOktpYXFpRWZXVERGamhINkJldTdab3c%7C%7C?hl=en) — “5★ Both Bob and Anthony were fantastic! They were extremely personable, quick, and careful with their work. I would recommend them to anyone…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JeE5IVklWRlJHV1VsT1EyVktZV0pmV21aUmNHYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOnIxNHVIVFRGWUlOQ2VKYWJfWmZRcGc%7C%7C?hl=en) — “5★ Gabriele plumbing & Heating installed a dishwasher at my son’s home in Auburn.  Both Bob and Nick are Gabriele employees and did a terrif…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GR1kyOU9SRUpuYTNCTFkwNTVXQzFNTUVWaE1VRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOmFGY29OREJna3BLY055WC1MMEVhMUE%7C%7C?hl=en) — “5★ Nick and the team did an amazing job and were very professional, outgoing dudes and super knowledgeable. Will absolutely use them again f…”
- Goes beyond the immediate job, including waiving a charge for extra work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzMXFpUjR3RRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgID31qiR4wE%7C%7C?hl=en) — “5★ Gabriele plumbing were assigned to install my new dishwasher by Percy’s Appliance. Nick came in and did a professional job. They cleaned …”
- A July 2026 review described a botched HVAC repair: four weeks without AC and a wrong replacement motor before a backup unit already in storage was finally installed _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOTGNITXhNVkp4U1Vaek5UQlpOaTFYVFRoM2JrRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOjNLcHMxMVJxSUZzNTBZNi1XTTh3bkE%7C%7C?hl=en) — “1★ Absolutely abysmal service. The worst contractor I have ever worked with. I have had no AC for 4 weeks. When the new AC motor arrived, it…”
- A December 2025 review described cabinet trim damaged during a microwave install that the company said it could not repair _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwT1UxaFlORzAyUVY4ekxYbHNlVWxRTW5CQlNHYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOlpOU1hYNG02QV8zLXlseUlQMnBBSGc%7C%7C?hl=en) — “3★ Installed the microwave properly but knocked off the cabinet trim during the process. Said they couldn’t repair it and suggested I glue i…”
- A 2026 review described confusion locating an outdoor faucet's shutoff valve, though it is unclear how much of the mix-up was on the company's side _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OS2N6Sm9UME55TTBKdlZWazRiVWxRZEhCemMxRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOnNKczJoT0NyM0JvVVk4bUlQdHBzc1E%7C%7C?hl=en) — “1★ I didn’t know where was the water shut off valve for outside faucet. So I called this company. Someone called Nick sent me a message
sayi…”
- Specializes in Plumbing _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/edgemere/profile/plumbing-and-heating/gabriele-plumbing-heating-llc-0261-333655) — “Services offered (Better Business Bureau): Plumbing and Heating”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pseFUyUkxSbHBmYW0xbllYaElRM05rWjNKMkxYYxAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOjlxU2RLRlpfam1nYXhIQ3NkZ3J2LXc%7C%7C?hl=en) — “5★ Their team removed my old dishwasher and installed a new one. They also replaced a leaking shut off valve. They were very professional an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4bmZLSm1BRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgIDxnfKJmAE%7C%7C?hl=en) — “5★ Nick and Rob delivered and installed  a dish washer I purchased from Percy's appliances.  They also fixed outdoor faucets.  They were pro…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/edgemere/profile/plumbing-and-heating/gabriele-plumbing-heating-llc-0261-333655) — “Services offered (Better Business Bureau): Plumbing and Heating”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOTGNITXhNVkp4U1Vaek5UQlpOaTFYVFRoM2JrRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOjNLcHMxMVJxSUZzNTBZNi1XTTh3bkE%7C%7C?hl=en) — “1★ Absolutely abysmal service. The worst contractor I have ever worked with. I have had no AC for 4 weeks. When the new AC motor arrived, it…”
- Also offers Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5RVVqQlhTRmhQUzJsSFJVUmxOVXhtVTFndFNsRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CAIQACodChtycF9oOl9EUjBXSFhPS2lHRURlNUxmU1gtSlE%7C%7C?hl=en) — “5★ This morning I had the pleasure of having my new dishwasher installed by 2 courteous and professional employees from Gabriele plumbing. F…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmNmZDMXJBRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgIDf6fC1rAE%7C%7C?hl=en) — “5★ I bought my dishwasher through Percy’s and Gabriele does their installations for them, although of course you are free to hire whomever y…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5dXZqbTJnRRAB!2m1!1s0x0:0xe0a5d9ae81e5b22a!3m1!1s2@1:CIHM0ogKEICAgID9uvjm2gE%7C%7C?hl=en) — “5★ Nick and Bob did a fantastic job with installing a gas range and dishwasher for us. The response is so fast from Roy and the communicatio…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#13644-PL-M, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Gabriele%20Plumbing%20%26%20Heating&query_place_id=ChIJ4yeQiv4L5IkRKrLlga7ZpeA): 5.0★ from 750 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Gabriele%20Plumbing%20%26%20Heating&query_place_id=ChIJ4yeQiv4L5IkRKrLlga7ZpeA): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/edgemere/profile/plumbing-and-heating/gabriele-plumbing-heating-llc-0261-333655): Listed on this source
- [Official Website](https://www.gabrieleplumbing.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/edgemere/gabriele-plumbing-and-heating-llc-reviews-53669670.htm): 4.9★ from 19 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.GabrielePlumbing.53669670.html): 4.9★ from 19 ratings

## Recent reviews

- **5/5 · Google Reviews · Mike Mullaly · 2026-08-20**: This company was very personable and informative about what they were doing while the install was happening.  Very professional and time efficient.  I would highly recommend them and would use them for any future work needed to be done.
- **5/5 · Google Reviews · Brian Tilley · 2026-08-19**: The plumber was very helpful and dealt with all repairs and installations professionally.i would not hesitate to hire him again. It was a dishwater installation and new refrigerator.
- **5/5 · Google Reviews · Eric Stinehelfer · 2026-08-18**: Quick, clean, and efficient. They did my dishwasher installation
- **5/5 · Google Reviews · Julie B · 2026-08-17**: Called them on Tuesday afternoon and they were here on Wednesday to fix my toilet. Bob was very personable and knowledgeable. I will be using them again soon to help with a few more things.
- **5/5 · Google Reviews · Michael Pervier · 2026-08-11**: Fast, efficient!
- **5/5 · Google Reviews · Rosebud 211 · 2026-08-11**: This morning I had the pleasure of having my new dishwasher installed by 2 courteous and professional employees from Gabriele plumbing. From start to finish, it was an excellent experience. Highly recommend and will use them for all future plumbing services.
- **5/5 · Google Reviews · Joyce Cote · 2026-07-30**: Their team removed my old dishwasher and installed a new one. They also replaced a leaking shut off valve. They were very professional and explained everything. Would recommend them if you need any plumbing work!
- **5/5 · Google Reviews · Inna Liubovich · 2026-07-27**: Prompt response and great service!
- **5/5 · Google Reviews · Sue Fors · 2026-07-22**: Very polite and professional.
- **5/5 · Google Reviews · Trevor Andrews · 2026-07-22**: Family-owned and family-operated. Quick work, great customer service, and a great price. Highly recommend.

---

Data freshness: last scanned 2026-08-24T10:31:06.595Z.
Cite as: Gabriele Plumbing & Heating — Tavlee (https://tavlee.com/contractor/gabriele-plumbing-and-heating-shrewsbury)
Source: https://tavlee.com/contractor/gabriele-plumbing-and-heating-shrewsbury