# Gibbs Cesspool Services

**Trade:** Demolition & Excavation · **Address:** 2 Oriole Ln, Sandwich, MA 02563 · **Phone:** (508) 888-5871 · **Languages:** English

**Rating: 4.1/5** (low confidence) — from 7 reviews across 3 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

A reviewer writing this spring called Gibbs Cesspool Services "the best overall septic service company on the Cape" at a fair price — strong praise for a business BBB's file dates back to 1976, a half-century as a small, family-run septic outfit under Eddie and Pam Gibbs, working out of Sandwich. What people call them for is the unglamorous but urgent stuff: pumping, tank cleaning, inspections, and raising covers so a system stays accessible.

Specific stories carry this file. In a 2022 review, one customer described a pump failure on a Friday afternoon, being turned away by other companies as too late in the day, and having Gibbs on site pumping the tank within 30 minutes — with a house full of weekend guests. A late-2025 review describes a routine call that got pumped the same day it was placed. In a 2023 review, a newer East Sandwich homeowner wrote that Ed showed up the next day, walked them through how their system worked, and pointed them toward the right people in town — the kind of familiarity that comes from decades working the Cape. Another 2022 review, from a customer who'd switched from a previous septic company, said Gibbs and his son-in-law took the time to clean the tank out properly where the last outfit hadn't. Every review on file, spanning 2022 through early 2026, is five stars, and Google shows the same 5-star average across 13 ratings.

There isn't much to flag. No complaints turn up in any of the reviews or on BBB. BBB lists the business at an A+ letter grade, though it hasn't sought formal accreditation — a paperwork distinction, not a mark against the work itself.

For Cape homeowners who need a septic tank pumped, cleaned, or inspected — especially on short notice — this is a long-running, locally known outfit worth calling; confirm current pricing and scheduling directly, since neither appears in any review or profile here.

**Strengths:**
- Emergency response — pumped a failed tank within 30 minutes on a Friday
- Same-day pumping — turned a routine call around the same day
- Thorough tank cleaning — outperformed a customer's previous septic company
- Local know-how — guided a new resident through their own system

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Sole proprietorship established in 1976, run by Eddie and Pam Gibbs, per its BBB profile _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086) — “BBB profile for Gibbs Cesspool Service (Sandwich, MA) — NOT BBB accredited, A+ letter grade shown, no customer review star average, no compl…”
- Google shows a 5-star average from 13 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Gibbs%20Cesspool%20Services&query_place_id=ChIJQSrQHpjL5IkR0DwT4P4wUe8) — “Google: 5★ from 13 ratings”
- BBB lists an A+ letter grade though the business is not BBB-accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086) — “BBB profile for Gibbs Cesspool Service (Sandwich, MA) — NOT BBB accredited, A+ letter grade shown, no customer review star average, no compl…”
- Offers septic pumping, tank cleaning, inspection, and cover raising _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086) — “Services offered (Better Business Bureau): septic pumping, cleaning, inspection, cover raising”
- Responded to a Friday-afternoon pump failure within 30 minutes when other companies wouldn't come _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPZ2NpQjVnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgICOgciB5gE%7C%7C?hl=en) — “5★ Had a pump failure in my septic tank on a Friday afternoon.  Called a number of places to help out and everyone told me it was too late i…”
- Pumped a routine call the same day it was requested _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204dE1UVkpXR0Z5Y1VWQmRGZFhTMUV3WTBZMGJWRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CAIQACodChtycF9oOm8tMTVJWGFycUVBdFdXS1EwY0Y0bVE%7C%7C?hl=en) — “5★ I called looking to get my septic pumped.  They pumped it the same day and were very pleasant to work with.  I will definitely be using t…”
- Walked a new East Sandwich homeowner through their septic system and made local referrals _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwaVBMRHZnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgICpiPLDvgE%7C%7C?hl=en) — “5★ As a new resident to East Sandwich - we reached out to Ed and he was there the next day to address our issue.  He also gave us additional…”
- Cleaned a tank thoroughly where a previous septic company had not _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlc2ViOTBnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgIDeseb90gE%7C%7C?hl=en) — “5★ Mr. Gibbs and his son in law were great. Our septic was pretty full and they took the time to clean it out really well. Our last company …”
- Every review on file (7, spanning 2022-2026) is five stars with no complaints _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SdmNDMHhhR1JCWDE5VFgydzBWMmd5VTJrMk9VRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CAIQACodChtycF9oOnRvcC0xaGRBX19TX2w0V2gyU2k2OUE%7C%7C?hl=en) — “5★ Best overall septic service company on the Cape.
Great knowledgeable service at a fair price.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204dE1UVkpXR0Z5Y1VWQmRGZFhTMUV3WTBZMGJWRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CAIQACodChtycF9oOm8tMTVJWGFycUVBdFdXS1EwY0Y0bVE%7C%7C?hl=en) — “5★ I called looking to get my septic pumped.  They pumped it the same day and were very pleasant to work with.  I will definitely be using t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwaVBMRHZnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgICpiPLDvgE%7C%7C?hl=en) — “5★ As a new resident to East Sandwich - we reached out to Ed and he was there the next day to address our issue.  He also gave us additional…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4bWZhcTFBRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgIDxmfaq1AE%7C%7C?hl=en) — “5★ Always a great job!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlc2ViOTBnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgIDeseb90gE%7C%7C?hl=en) — “5★ Mr. Gibbs and his son in law were great. Our septic was pretty full and they took the time to clean it out really well. Our last company …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPZ2NpQjVnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgICOgciB5gE%7C%7C?hl=en) — “5★ Had a pump failure in my septic tank on a Friday afternoon.  Called a number of places to help out and everyone told me it was too late i…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMycjhtd2RREAE!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgIC2r8mwdQ%7C%7C?hl=en) — “5★ Always smiling on the job and there when you need them!! Great people and service.”
- Specializes in Demolition & Excavation _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086) — “Services offered (Better Business Bureau): septic pumping, cleaning, inspection, cover raising”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204dE1UVkpXR0Z5Y1VWQmRGZFhTMUV3WTBZMGJWRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CAIQACodChtycF9oOm8tMTVJWGFycUVBdFdXS1EwY0Y0bVE%7C%7C?hl=en) — “5★ I called looking to get my septic pumped.  They pumped it the same day and were very pleasant to work with.  I will definitely be using t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPZ2NpQjVnRRAB!2m1!1s0x0:0xef5130fee0133cd0!3m1!1s2@1:CIHM0ogKEICAgICOgciB5gE%7C%7C?hl=en) — “5★ Had a pump failure in my septic tank on a Friday afternoon.  Called a number of places to help out and everyone told me it was too late i…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://madpl.mylicense.com/Verification/

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Gibbs%20Cesspool%20Services&query_place_id=ChIJQSrQHpjL5IkR0DwT4P4wUe8): 5.0★ from 13 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Gibbs%20Cesspool%20Services&query_place_id=ChIJQSrQHpjL5IkR0DwT4P4wUe8): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/sandwich/profile/septic-tank-cleaning/gibbs-cesspool-service-0021-22086): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Mary G · 2026-04-04**: Best overall septic service company on the Cape.
Great knowledgeable service at a fair price.
- **5/5 · Google Reviews · Gail Devins · 2025-11-05**: I called looking to get my septic pumped.  They pumped it the same day and were very pleasant to work with.  I will definitely be using them again!
- **5/5 · Google Reviews · David Kontny · 2023-07-27**: As a new resident to East Sandwich - we reached out to Ed and he was there the next day to address our issue.  He also gave us additional guidance on our system and put us in contact with the right people.  Ed knows the community very well.
- **5/5 · Google Reviews · Kimberlene O'Connor · 2023-06-11**: Always a great job!
- **5/5 · Google Reviews · Lea Rice · 2022-10-12**: Mr. Gibbs and his son in law were great. Our septic was pretty full and they took the time to clean it out really well. Our last company we used didn't do a good job but Mr. Gibbs and his son in law got it all cleaned out and he took the time and didn't rush. I'm happy with the service and will be u…
- **5/5 · Google Reviews · Jim Ryan · 2022-06-11**: Had a pump failure in my septic tank on a Friday afternoon.  Called a number of places to help out and everyone told me it was too late in the day and it was FRIDAY.  Called Gibbs and within 30 minutes they were on site and pumped my tank.  Had a house full of guests for the weekend so they saved th…
- **5/5 · Google Reviews · Frank Ferrini · 2022-05-01**: Always smiling on the job and there when you need them!! Great people and service.

---

Data freshness: last scanned 2026-08-22T14:23:35.507Z.
Cite as: Gibbs Cesspool Services — Tavlee (https://tavlee.com/contractor/gibbs-cesspool-services-sandwich)
Source: https://tavlee.com/contractor/gibbs-cesspool-services-sandwich