--- title: "Gordon Benner Plumbing & Heating" description: "On the BBB, the business describes itself as Timothy Benner doing business as Gordon Benner Company, a residential plumbing and heating company. A 2025 cus" doc_version: "2026-11-01" last_updated: "2026-11-01" --- # Gordon Benner Plumbing & Heating **Trade:** HVAC / Heating & Cooling · **Address:** 150 Union St, Rockland, ME 04841 · **Phone:** (207) 594-8206 · **Languages:** English **Rating: 3.4/5** (medium confidence) — from 10 reviews across 4 sources. 90% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read On the BBB, the business describes itself as Timothy Benner doing business as Gordon Benner Company, a residential plumbing and heating company. A 2025 customer said Tim and his partner came to fix a boiler at 1:15 AM. A 2025 reviewer wrote that after a water heater disaster on a Saturday, Tim got a new water heater, delivered it and installed it the same day. A 2025 customer with a sudden leak in a water pipe said Tim fit them in and completed the fix quickly. A 2024 customer whose sump pump burst early on Thanksgiving evening said he was over in less than an hour, and that they replaced the burst coupling. A 2024 customer said Tim and Tony picked up an after-hours call about a gushing basement pipe almost immediately, and called the price reasonable. A 2024 customer said they came the same day, installed a sink dishwasher and fixed 2 leaking valves. A 2024 reviewer who called on a holiday weekend about a leaky shower/tub faucet said Tim fixed it the same day and returned the second day to install two new toilets. A 2023 customer said Gordon made the repair after a pipe burst at the connection to the water main, and also improved the system. A 2022 customer said they repaired a leaking pipe under the kitchen sink and a faulty dishwasher install, with the customer supplying the parts. A recent customer said he promised to come the next day and never showed up, and the same thing happened after a second call. GORDON R. BENNER's Maine hvac license, number MS30007683, is expired on the state registry, which gives the reason as "Failed to Renew". **Strengths:** - A late-night boiler call — a 2025 customer said they came at 1:15 AM - Same-day water heater — a 2025 reviewer said it was installed that day - A Thanksgiving repair — a 2024 customer said he arrived in under an hour **Concerns:** - A missed visit — a recent customer said he never showed up, twice - Expired hvac license — Maine's registry gives the reason as Failed to Renew ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Describes itself on the BBB as a residential plumbing and heating company run by Timothy Benner as Gordon Benner Company _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/me/waldoboro/profile/plumber/gordon-benner-company-0021-26807) — “About (Better Business Bureau, self-described): Timothy Benner DBA Gordon Benner Company is a residential plumbing and heating company.” - A 2025 customer said Tim and his partner came to fix a boiler at 1:15 AM _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCV2FHUlNUMlpNVG1kZmIweGliM1JDUlVablkxRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CAIQACodChtycF9oOlBWaGRST2ZMTmdfb0xib3RCRUZnY1E%7C%7C?hl=en-US) — “5★ What an amazing business! Tim and his partner came to fix my boiler at 1:15 AM and couldn’t have been kinder or more thorough. Thank yo…” - A 2025 reviewer said Tim got, delivered and installed a new water heater the same day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWWFIa3hNMjA1TkdzeWFIZGFTM1J5UnpKdlZsRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CAIQACodChtycF9oOmNYaHkxM205NGsyaHdaS3RyRzJvVlE%7C%7C?hl=en-US) — “5★ Tim was a lifesaver! We had a water heater disaster on a Saturday in our new house with guests on the way. Tim answered the phone (alread…” - A 2024 customer said he was over in less than an hour after a sump pump burst on Thanksgiving evening _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURQdU9qSzRnRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgIDPuOjK4gE%7C%7C?hl=en-US) — “5★ Called early Thanksgiving evening when my sump pump burst and was spraying all over my basement! He picked up right away and was over in …” - A 2024 customer said Tim and Tony answered an after-hours call almost immediately and called the price reasonable _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQMmF5NWd3RRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgICP2ay5gwE%7C%7C?hl=en-US) — “5★ We had a pipe start gushing in our basement, and these folks thankfully picked up my after-hours call almost immediately. I was panicking…” - A 2024 reviewer said Tim fixed a shower/tub faucet and returned the next day to install two new toilets _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNydnA3aVhBEAE!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgICrvp7iXA%7C%7C?hl=en-US) — “5★ I called on a holiday weekend ( July 4th) Tim immediately picked up the phone. When I explained my emergency with a leaky shower/tub face…” - A recent customer said he promised a next-day visit twice and never showed up _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poNmVGRmthM2hzVlVGT1FVcEJURVJPUkhJeWNrRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CAIQACodChtycF9oOjh6eFFka3hsVUFOQUpBTERORHIyckE%7C%7C?hl=en-US) — “1★ This man said he would come the next day, never called never showed up so I called back again and he said yes the next day he could show …” - GORDON R. BENNER's Maine hvac license MS30007683 is expired on the state registry (Failed to Renew) _(confidence: high)_ - [State License Registry](https://www.pfr.maine.gov/ALMSOnline/ALMSQuery/SearchIndividual.aspx) — “ME hvac license MS30007683 registry-verified expired (registry's own word: "Failed to Renew") — registry holder of record: GORDON R. BENNER” - Also offers HVAC / Heating & Cooling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCV2FHUlNUMlpNVG1kZmIweGliM1JDUlVablkxRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CAIQACodChtycF9oOlBWaGRST2ZMTmdfb0xib3RCRUZnY1E%7C%7C?hl=en-US) — “5★ What an amazing business! Tim and his partner came to fix my boiler at 1:15 AM and couldn’t have been kinder or more thorough. Thank yo…” - [Better Business Bureau](https://www.bbb.org/us/me/waldoboro/profile/plumber/gordon-benner-company-0021-26807) — “About (Better Business Bureau, self-described): Timothy Benner DBA Gordon Benner Company is a residential plumbing and heating company.” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSelFUTk9NV05aTVhjd1dWcHZRMUZaYTBKSFNXYxAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CAIQACodChtycF9oOlRzQTNOMWNZMXcwWVpvQ1FZa0JHSWc%7C%7C?hl=en-US) — “5★ We had a sudden leak in our water pipe. Tim fit us in and completed the fix quickly. Will definitely be using their services again. Thank…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQMmF5NWd3RRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgICP2ay5gwE%7C%7C?hl=en-US) — “5★ We had a pipe start gushing in our basement, and these folks thankfully picked up my after-hours call almost immediately. I was panicking…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNydnA3aVhBEAE!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgICrvp7iXA%7C%7C?hl=en-US) — “5★ I called on a holiday weekend ( July 4th) Tim immediately picked up the phone. When I explained my emergency with a leaky shower/tub face…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4NUtDQWpBRRAB!2m1!1s0x0:0xb2e402de3245e8d6!3m1!1s2@1:CIHM0ogKEICAgICx5KCAjAE%7C%7C?hl=en-US) — “5★ I had a pipe burst at a connection to the water main. As the water was pouring into my home I had to shut off the main…no water. Gordon c…” ## License Status: **expired** (#MS30007683, hvac) — verified against the official ME state registry on 2026-10-30, never self-reported. Re-check at the official registry: https://www.pfr.maine.gov/ALMSOnline/ALMSQuery/SearchIndividual.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Gordon%20Benner%20Plumbing%20%26%20Heating&query_place_id=ChIJo9vqH7vPrUwR1uhFMt4C5LI): 4.0★ from 14 ratings - [Local News](https://newhereinmaine.com/town/rockland): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Gordon%20Benner%20Plumbing%20%26%20Heating&query_place_id=ChIJo9vqH7vPrUwR1uhFMt4C5LI): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/me/waldoboro/profile/plumber/gordon-benner-company-0021-26807): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Shawn Sunderland · 2026-09-16**: This man said he would come the next day, never called never showed up so I called back again and he said yes the next day he could show up, same thing...no show. Don't tell so.eone you'll do something and not follow thru. - **5/5 · Google Reviews · Germaine K · 2025-12-23**: What an amazing business! Tim and his partner came to fix my boiler at 1:15 AM and couldn’t have been kinder or more thorough. Thank you. It’s nice to know people like you are around. - **5/5 · Google Reviews · Linda McInerney · 2025-08-16**: Tim was a lifesaver! We had a water heater disaster on a Saturday in our new house with guests on the way. Tim answered the phone (already points!) and went above and beyond to get us a new water heater, deliver it, install it, and run out and get adaptive parts all in the same day. He and his partn… - **5/5 · Google Reviews · Beth Woodbury · 2025-07-10**: We had a sudden leak in our water pipe. Tim fit us in and completed the fix quickly. Will definitely be using their services again. Thank you Tim! - **5/5 · Google Reviews · Elena Leigh · 2024-11-28**: Called early Thanksgiving evening when my sump pump burst and was spraying all over my basement! He picked up right away and was over in less than an hour! They replaced the burst coupling and was on their way in less than a half an hour! Saved our Thanksgiving evening! Thanks Guys! Btw, they were t… - **5/5 · Google Reviews · Janelle Rello · 2024-11-26**: We had a pipe start gushing in our basement, and these folks thankfully picked up my after-hours call almost immediately. I was panicking a bit as a new homeowner but Tim and Tony were quick, efficient, and very kind and polite! Super reasonable price as well. Definitely keeping this place in mind f… - **5/5 · Google Reviews · Jeremy Rackliffe · 2024-08-16**: Called same day came over and installed sink dishwasher and fixed 2 leaking valves. Excellent and would highly recommend - **5/5 · Google Reviews · Cindy Richards · 2024-07-07**: I called on a holiday weekend ( July 4th) Tim immediately picked up the phone. When I explained my emergency with a leaky shower/tub facet he fit me in and fixed the problem the same day. He returned the second day to install two new toilets for us. And took away the old. would definitely use him ag… - **5/5 · Google Reviews · Kent Thurston · 2023-05-11**: I had a pipe burst at a connection to the water main. As the water was pouring into my home I had to shut off the main…no water. Gordon came in short order and made the repair and also improved my system. He was responsive, efficient, professional, affordable, and personable. I highly recommend Gord… - **5/5 · Google Reviews · Grandma of Oz · 2022-07-17**: Highly responsive and friendly. Good workers who got the job done. Had a leaking pipe under kitchen sink and needed help repairing a faulty dishwasher install. Reliable team. I bought the parts and they did the work. Will use again. --- Data freshness: last scanned 2026-10-30T15:57:43.142Z. Cite as: Gordon Benner Plumbing & Heating — Tavlee (https://tavlee.com/contractor/gordon-benner-plumbing-and-heating-rockland) Source: https://tavlee.com/contractor/gordon-benner-plumbing-and-heating-rockland ## Sitemap [Full site index](https://tavlee.com/sitemap.md)