# Graci Septic Solutions

**Trade:** Demolition & Excavation · **Phone:** (508) 548-7500 · **Website:** http://www.graciseptic.com/ · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 16 reviews across 4 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Graci Septic Solutions is a family-run septic contractor based in Falmouth, Massachusetts, on Cape Cod, handling Title V inspections, tank pumping, installations, and repairs, along with a construction/remodeling line. The company is owner-operated by John Graci Sr., who the business says has run it for close to two decades (Better Business Bureau records show an earlier 1995 start date, so the company's actual tenure may run longer than its own site states).

Homeowners who have hired Graci consistently describe a company that shows up fast and communicates well. Reviewers spanning 2022 through 2025 describe same-day or within-the-hour response to septic emergencies, including a leak that was pumped within an hour and fully repaired within three days, and a weekend call where the owner himself came out to diagnose the problem. Several reviewers say they have used Graci more than once over multiple years, and describe a two-person crew that messages ahead of arrival, answers questions on-site, and handles Title V inspections, tank pumping, cesspool pumping, and distribution box work without surprises. Google shows a 4.9-star average from 20 ratings, and the Better Business Bureau — where the company is not accredited but carries an A+ letter grade — lists a matching phone number and owner name along with its own positive review.

Not every account is glowing. One 2025 Google review describes a cover that Graci said was too large for the tank's depth and would need a riser, followed by weeks without further contact before the reviewer had another company finish the job. It's the one clearly negative account among an otherwise long run of detailed, five-star reviews, and worth asking about directly — specifically how the company handles a job that needs a change order or a riser install once the quote changes.

Graci is a good fit for Cape Cod homeowners who need Title V inspections, routine pumping, or septic system installation and repair from a small, owner-involved operation with a long local track record, and it's worth confirming current scheduling and how mid-job scope changes get communicated before booking.

**Strengths:**
- Fast emergency response — reviewers cite within-the-hour help for leaks and weekend calls
- Long-term repeat customers — several reviewers describe using Graci across multiple years
- Clear communication — reviewers note advance notice and responsive contact throughout
- Owner involvement — one reviewer said the owner personally came to fix a problem

**Concerns:**
- Cover/riser dispute — one reviewer described a quoted riser install followed by weeks of no contact

**Where sources disagree:**
- The company's own site claims 'nearly 20 years' / 'more than 20 years' in business, while BBB's profile lists a 1/1/1995 start date and 31 years in business — a roughly decade-long tenure gap worth confirming with the business
- One 2-star Google review (cover-size/riser dispute, May 2025) stands out against an otherwise uniformly five-star, detailed review history

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Falmouth, Massachusetts-based septic contractor offering Title V inspections, installations, excavating, and repairs, plus a construction/remodeling line _(confidence: high)_
  - [Official Website](http://www.graciseptic.com) — “A Falmouth, Massachusetts septic contractor offering inspections, installations, excavating, and repairs, plus construction/remodeling work.”
- Owner-operated by John Graci Sr. _(confidence: high)_
  - [Official Website](http://www.graciseptic.com) — “Ownership (self-reported): Owner-operated by John Graci Sr.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “BBB profile (not accredited, A+ letter grade) for Graci Septic Inspections, LLC in Teaticket (a Falmouth village) — same phone number and ow…”
- Self-reports close to 20 years in business _(confidence: medium)_
  - [Official Website](http://www.graciseptic.com) — “Self-reported 20 years in business”
- Better Business Bureau A+ letter grade (not accredited) _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “Better Business Bureau grade: A+”
- Title V septic inspections _(confidence: high)_
  - [Official Website](http://www.graciseptic.com) — “A Falmouth, Massachusetts septic contractor offering inspections, installations, excavating, and repairs, plus construction/remodeling work.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “Services offered (Better Business Bureau): Title V Inspections, Septic Tank Pumping, Septic Installations and Repairs, Water Line Replacemen…”
- Septic tank pumping _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “Services offered (Better Business Bureau): Title V Inspections, Septic Tank Pumping, Septic Installations and Repairs, Water Line Replacemen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3aTlTbTBBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7i9Sm0AE%7C%7C?hl=en) — “5★ Fantastic service Graci septic solutions pumped out our tank today, fast and efficient great service. Graci made all necessary arrangemen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwMUlpOFdREAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDp1Ii8WQ%7C%7C?hl=en) — “5★ Contacted Graci Septic Solutions to pump my cespool. Making the appointment was easy and timely. On the day of the appointment they showe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCNGF2ZG9BRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgICB4avdoAE%7C%7C?hl=en) — “5★ Septic system pumped. Service wa on time. Very professional. and informative.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtbXRUcGNBEAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIC-mtTpcA%7C%7C?hl=en) — “5★ Graci are professional, punctual and polite. They messaged me on the scheduled day of our septic cleaning to let me know when the workers…”
- Septic system installation and repair _(confidence: high)_
  - [Official Website](http://www.graciseptic.com) — “A Falmouth, Massachusetts septic contractor offering inspections, installations, excavating, and repairs, plus construction/remodeling work.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “Services offered (Better Business Bureau): Title V Inspections, Septic Tank Pumping, Septic Installations and Repairs, Water Line Replacemen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3Zzl6eDhBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7g9zx8AE%7C%7C?hl=en) — “5★ I am so grateful for the immediate help from Graci - and the honest work they did. I had a septic leak and they sent someone over within …”
- Cesspool pumping _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwMUlpOFdREAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDp1Ii8WQ%7C%7C?hl=en) — “5★ Contacted Graci Septic Solutions to pump my cespool. Making the appointment was easy and timely. On the day of the appointment they showe…”
- Fast emergency response, including same-day and within-the-hour help for septic leaks and weekend calls _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3Zzl6eDhBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7g9zx8AE%7C%7C?hl=en) — “5★ I am so grateful for the immediate help from Graci - and the honest work they did. I had a septic leak and they sent someone over within …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURod3ZxM3ZBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDhwvq3vAE%7C%7C?hl=en) — “5★ Can't say enough good things about this company. I called in a weekend and within the hour they were right there to diagnose my problem. …”
- Long-term repeat customers who describe using the company across multiple years _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR6amVtajB3RRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDzjemj0wE%7C%7C?hl=en) — “5★ I'm not one to post a review, especially right after a service. I've had Gracie here three times over the years. They have been professio…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0aV9HX09REAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgICti_G_OQ%7C%7C?hl=en) — “5★ I recently experienced services with Graci. My Dad's been a customer for years. The customer service, inspection and reporting system is …”
- Clear communication, with reviewers noting advance notice of arrival and responsive contact _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREeEpIYmxBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDDxJHblAE%7C%7C?hl=en) — “5★ Extremely responsive and professional, even in weekends.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkdWU2UE5BEAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgICdue6PNA%7C%7C?hl=en) — “5★ Great communication and everyone I had contact with top notch.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtbXRUcGNBEAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIC-mtTpcA%7C%7C?hl=en) — “5★ Graci are professional, punctual and polite. They messaged me on the scheduled day of our septic cleaning to let me know when the workers…”
- One reviewer described a cover/riser dispute followed by weeks without further contact from the company _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLV3lxX202cUt1bUFREAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEKWyq_m6qKumAQ%7C%7C?hl=en) — “2★ They wasted my time. Came to the house said the Cover was too big 29" across and they would have to install a riser the Cover was 15" dee…”
- Google shows a 4.9-star average from 20 ratings; 15 of 16 reviews in the packet are five-star with one two-star complaint _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Graci%20Septic%20Solutions&query_place_id=ChIJCf7RriWH-kERScWPxu-MZ2M) — “Google: 4.9★ from 20 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLV3lxX202cUt1bUFREAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEKWyq_m6qKumAQ%7C%7C?hl=en) — “2★ They wasted my time. Came to the house said the Cover was too big 29" across and they would have to install a riser the Cover was 15" dee…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3aTlTbTBBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7i9Sm0AE%7C%7C?hl=en) — “5★ Fantastic service Graci septic solutions pumped out our tank today, fast and efficient great service. Graci made all necessary arrangemen…”
- Specializes in Demolition & Excavation _(confidence: high)_
  - [Official Website](http://www.graciseptic.com) — “A Falmouth, Massachusetts septic contractor offering inspections, installations, excavating, and repairs, plus construction/remodeling work.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947) — “Services offered (Better Business Bureau): Title V Inspections, Septic Tank Pumping, Septic Installations and Repairs, Water Line Replacemen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3aTlTbTBBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7i9Sm0AE%7C%7C?hl=en) — “5★ Fantastic service Graci septic solutions pumped out our tank today, fast and efficient great service. Graci made all necessary arrangemen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3Zzl6eDhBRRAB!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgID7g9zx8AE%7C%7C?hl=en) — “5★ I am so grateful for the immediate help from Graci - and the honest work they did. I had a septic leak and they sent someone over within …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwMUlpOFdREAE!2m1!1s0x0:0x63678cefc68fc549!3m1!1s2@1:CIHM0ogKEICAgIDp1Ii8WQ%7C%7C?hl=en) — “5★ Contacted Graci Septic Solutions to pump my cespool. Making the appointment was easy and timely. On the day of the appointment they showe…”
- Also offers General Contractor / Remodeling _(confidence: low)_
  - [Official Website](http://www.graciseptic.com) — “A Falmouth, Massachusetts septic contractor offering inspections, installations, excavating, and repairs, plus construction/remodeling work.”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://madpl.mylicense.com/Verification/

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Graci%20Septic%20Solutions&query_place_id=ChIJCf7RriWH-kERScWPxu-MZ2M): 4.9★ from 20 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Graci%20Septic%20Solutions&query_place_id=ChIJCf7RriWH-kERScWPxu-MZ2M): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/teaticket/profile/pumping-contractors/graci-septic-inspections-llc-0021-58947): Listed on this source
- [Official Website](http://www.graciseptic.com): 20 yrs in business · Self-reported profile and service details

## Recent reviews

- **2/5 · Google Reviews · Stephen Walsh · 2025-05-30**: They wasted my time. Came to the house said the Cover was too big 29" across and they would have to install a riser the Cover was 15" deep. Then ghosted me for weeks. I had Our Co do it, they came over popped the lid and pumped it out w/ out and bs. Very bad experience w Graci.
- **5/5 · Google Reviews · Paul Rantuccio · 2024-08-28**: Fantastic service Graci septic solutions pumped out our tank today, fast and efficient great service. Graci made all necessary arrangements checked with town and called the “before you dig” to mark gas line. They arrived at the scheduled time, worked quickly and finished in short order.  Well done G…
- **5/5 · Google Reviews · Amy Littlefield · 2024-08-27**: I am so grateful for the immediate help from Graci - and the honest work they did. I had a septic leak and they sent someone over within an hour to pump it and within 3 days they fully fixed the problem and provided helpful advice to avoid the issue in the future. They were professional, kind, and t…
- **5/5 · Google Reviews · Geoffrey Andrews · 2024-08-13**: They are amazing they go above and beyond what there job is they show up no matter the time or day middle of dinner they will be there middle of the night they will be there!! They truly are amazing!!!
- **5/5 · Google Reviews · Jim K · 2024-06-11**: I'm not one to post a review, especially right after a service. I've had Gracie here three times over the years. They have been professional, courteous, and diligent. Gracie replaced my last service because they were none of the above.
- **5/5 · Google Reviews · Mihai Rusan · 2024-04-05**: Extremely responsive and professional, even in weekends.
- **5/5 · Google Reviews · Evan Bianco · 2024-02-16**: Great communication and everyone I had contact with top notch.
- **5/5 · Google Reviews · Barbara Heron · 2024-01-31**: I recently experienced services with Graci. My Dad's been a customer for years. The customer service, inspection and reporting system is phenomenal. There was immediate response to my request, next day scheduling and a phone call with detailed findings. No need to feel overly excited with such a goo…
- **5/5 · Google Reviews · David Mann · 2023-10-16**: Super fast, communicative, and willing to go above and beyond in hunting for the septic system.
- **5/5 · Google Reviews · John · 2023-08-16**: Contacted Graci Septic Solutions to pump my cespool. Making the appointment was easy and timely. On the day of the appointment they showed up on time and pumped. Entire process took about 45 mins. Service man was friendly and knew what he was doing. Thank you the excellent work and I will use you ag…

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Data freshness: last scanned 2026-08-22T08:08:54.765Z.
Cite as: Graci Septic Solutions — Tavlee (https://tavlee.com/contractor/graci-septic-solutions)
Source: https://tavlee.com/contractor/graci-septic-solutions