# Hackett Brothers Plumbing

**Trade:** Plumbing · **Address:** 145 Summit St, Peabody, MA 01960, USA · **Phone:** (978) 538-0088 · **Website:** http://www.hackettbrothersinc.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 5 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Hackett Brothers Plumbing is a family-run Peabody shop built around boiler and water-heater calls; the company says it was founded more than 30 years ago by Terry and Bob Hackett, with Rick Hackett running it today. It works Essex County towns — Marblehead, Manchester, Swampscott, Beverly, Peabody and Danvers — for general plumbing, radiant heating, snow melt systems, and boiler and water-heater installation and repair.

The reviews on file, dated 2023 through late 2025, all describe the same kind of call: a water heater or boiler that needs diagnosing and swapping, often on short notice. In a 2023 review, a customer described calling Rick at 7am about a dead water heater and having a replacement installed before noon. In a review posted in late 2025, a homeowner referred by a home's sellers after an inspection said Rick gave clear, honest advice about which flagged plumbing items actually needed attention before the team came out. A Reddit poster in a 2025 thread called the pricing reasonable.

Its Massachusetts plumbing license is active, and it's a BBB-accredited business with an A+ grade. One wrinkle: the BBB profile lists 46 years in business, while the company's own site says it was founded a little over 30 years ago — worth asking which is accurate if the company's history matters to you. Beyond that, the review record on file is thin, so it's worth confirming current pricing and scheduling directly.

A solid call for boiler and water-heater emergencies and everyday plumbing around Peabody and the North Shore.

**Strengths:**
- Fast water-heater turnaround — diagnosed and replaced a dead unit before noon, per a 2023 review
- Honest inspection guidance — explained which flagged items needed attention, per a 2025 review
- Verified license, A+ BBB — active MA license and an A+ BBB grade
- Reasonable pricing — called fair by a Reddit poster in a 2025 thread

**Where sources disagree:**
- The company's own site says it was founded a little over 30 years ago, while its BBB profile lists 46 years in business — the two accounts of its founding don't match.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Diagnosed and replaced a failed water heater within a few hours of a 7am call _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1cW9qZlVBEAE!2m1!1s0x0:0x9842e2272dd43f9b!3m1!1s2@1:CIHM0ogKEICAgIC5qojfUA%7C%7C?hl=en) — “5★ I called Rick at Hackett Bros. At 7 am because of my water heater. After diagnosing that we needed a new one he had his staff install bef…”
- Gave honest, no-upsell advice on which inspection-flagged items actually needed attention _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsSWR6bEtUMFE0VFhKUVpWbEdkbEowY1d3dGFrRRAB!2m1!1s0x0:0x9842e2272dd43f9b!3m1!1s2@1:CAIQACodChtycF9oOllIdzlKT0Q4TXJQZVlGdlJ0cWwtakE%7C%7C?hl=en) — “5★ We recently moved into a new home and were referred to Hackett Brothers Plumbing by the sellers, and we’re so glad we called them. Rick w…”
- Called reasonably priced by a Reddit poster _(confidence: low)_
  - [reddit.com](https://www.reddit.com/r/SalemMA/comments/1j46b71/plumbers/mg63fru/) — “r/SalemMA — I’ve had great experiences with Hackett Brothers in Peabody. Very reasonable pricing”
- Massachusetts plumbing license 2483-PL-C verified active _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 2483-PL-C verified active”
- BBB-accredited business with an A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/plumbing-and-heating/hackett-brothers-plumbing-heating-0021-60622) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/plumbing-and-heating/hackett-brothers-plumbing-heating-0021-60622) — “Listed certification: BBB Accredited Business”
- Family-owned; the company says it was founded more than 30 years ago by Terry and Bob Hackett, now run by Rick Hackett _(confidence: medium)_
  - [Official Website](http://www.hackettbrothersinc.com) — “Company history (self-reported): Family-owned and operated business founded over 30 years ago by Terry & Bob Hackett.”
  - [Official Website](http://www.hackettbrothersinc.com) — “Ownership (self-reported): Family-owned; currently run by Rick Hackett (owner: Richard N. Hackett).”
- Boiler and water heater installation and repair _(confidence: high)_
  - [Official Website](http://www.hackettbrothersinc.com) — “A family-owned plumbing and heating contractor based in Peabody, MA, offering general plumbing, radiant heating, snow melt, and boiler/water…”
- Radiant heating and snow-melt systems _(confidence: medium)_
  - [Official Website](http://www.hackettbrothersinc.com) — “A family-owned plumbing and heating contractor based in Peabody, MA, offering general plumbing, radiant heating, snow melt, and boiler/water…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1cW9qZlVBEAE!2m1!1s0x0:0x9842e2272dd43f9b!3m1!1s2@1:CIHM0ogKEICAgIC5qojfUA%7C%7C?hl=en) — “5★ I called Rick at Hackett Bros. At 7 am because of my water heater. After diagnosing that we needed a new one he had his staff install bef…”
  - [Official Website](http://www.hackettbrothersinc.com) — “A family-owned plumbing and heating contractor based in Peabody, MA, offering general plumbing, radiant heating, snow melt, and boiler/water…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Official Website](http://www.hackettbrothersinc.com) — “A family-owned plumbing and heating contractor based in Peabody, MA, offering general plumbing, radiant heating, snow melt, and boiler/water…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#2483-PL-C, plumber) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Hackett%20Brothers%20Plumbing&query_place_id=ChIJK2KcUAIT44kRmz_ULSfiQpg): 4.6★ from 9 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Hackett%20Brothers%20Plumbing&query_place_id=ChIJK2KcUAIT44kRmz_ULSfiQpg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/peabody/profile/plumbing-and-heating/hackett-brothers-plumbing-heating-0021-60622): Listed on this source
- [Official Website](http://www.hackettbrothersinc.com): Self-reported profile and service details
- [Exa](https://www.bestprosintown.com/ma/peabody/hackett-brothers-plumbing-/): 6 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I’ve had great experiences with Hackett Brothers in Peabody. Very reasonable pricing” — u/nidson in r/SalemMA (2025-03-05) — https://www.reddit.com/r/SalemMA/comments/1j46b71/plumbers/mg63fru/

## Recent reviews

- **5/5 · Google Reviews · Sheila Golesworthy · 2025-11-21**: We recently moved into a new home and were referred to Hackett Brothers Plumbing by the sellers, and we’re so glad we called them. Rick was extremely responsive from the start and walked us through all the plumbing items noted on our home inspection. He provided honest, clear feedback about what act…
- **5/5 · Google Reviews · Kristin Zalewski · 2025-10-06**: Highly recommend Hacket Bros! They were very responsive and did an excellent job diagnosing my boiler last year and replacing my hot water heater today! Trusted and will work with them going forward with all my plumbing and boiler issues going forward!
- **5/5 · Google Reviews · Rose Anne Dioguardi · 2024-02-09**: I cannot say enough about Rick and his team…knowledgeable, professional, timely, neat…all the things you want in a plumber. He installed a brand new boiler and hot water heater and we couldn’t be happier with the product and the service. Hackett Brothers is 5 stars for sure!
- **5/5 · Google Reviews · Jon Barrett · 2023-10-12**: I called Rick at Hackett Bros. At 7 am because of my water heater. After diagnosing that we needed a new one he had his staff install before noon. They were polite, clean and efficient. I would recommend Hackett Bros. To all my family friends and clients without hesitation
- **5/5 · Google Reviews · Elyse Barry · 2023-09-01**: The team from Hackett Brothers Plumbing have been a pleasure to work with, and I can't say enough how grateful I am for getting a referral of their company from a colleague. They are efficient, very responsive, great value, and I am beyond satisfied with their service and my overall experience. Than…

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Data freshness: last scanned 2026-07-02T01:51:34.652Z.
Cite as: Hackett Brothers Plumbing — Tavlee (https://tavlee.com/contractor/hackett-brothers-plumbing-peabody)
Source: https://tavlee.com/contractor/hackett-brothers-plumbing-peabody