# Hawthorne Oil Inc

**Trade:** HVAC / Heating & Cooling · **Address:** 3 Lily St, Salem, MA 01970, USA · **Phone:** (978) 744-4499 · **Website:** http://www.hawthorneoil.com/ · **Languages:** English

**Rating: 4.1/5** (medium confidence) — from 8 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Hawthorne Oil has been delivering heating oil and servicing burners in Salem for decades — BBB puts it at 31 years, the company's own site says over 20 — and its reviews describe a business that shows up fast when something goes wrong. A February 2026 review described being helped 'in a pinch' with burner service and timely delivery, calling it an incredibly well-run operation. A December 2025 review credited Jeff with going above and beyond and called the business efficient and honest.

The emergency stories are the most telling. In a December 2024 review, a new customer described an oil emergency the day before Christmas Eve — Hawthorne delivered within the hour and came back on Christmas Eve itself with a full tank. An older review from 2022 described an oil tank leak handled after 8pm the same night, with the crew back again the next day to finish the fix and help with cleanup.

A Reddit mention backs up the pattern outside Google, describing good experiences with both routine maintenance and a larger oil tank replacement. There's no negative account on file to weigh against any of this, though with under a dozen written reviews total, it's still worth confirming current pricing directly.

**Strengths:**
- Emergency response — after-hours help for leaks, deliveries
- Reliable oil delivery — fast, even on holidays
- Honest & efficient — praised repeatedly by name

**Where sources disagree:**
- BBB lists 31 years in business, while the company's own website says over 20 years — the two accounts of its history don't quite agree.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A February 2026 review described being helped in a pinch with burner service and timely oil delivery, calling it an incredibly well-run business. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aT2REbFNUbVZMY2pJdE9FMHpVR0ZyYlV4RGNuYxAB!2m1!1s0x0:0xb88ef28e63345399!3m1!1s2@1:CAIQACodChtycF9oOnZOdDlSTmVLcjItOE0zUGFrbUxDcnc%7C%7C?hl=en) — “5★ Incredibly well-run business and helped me out in a pinch with burner service. Timely oil delivery”
- A December 2025 review credited Jeff with going above and beyond, calling the business efficient and honest. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taaFoxZGhiSGw1WDBoUmFHbGZVMVZIVm1WRU4xRRAB!2m1!1s0x0:0xb88ef28e63345399!3m1!1s2@1:CAIQACodChtycF9oOkZhZ1dhbHl5X0hRaGlfU1VHVmVEN1E%7C%7C?hl=en) — “5★ Can't thank enough. Jeff went above and beyond. We felt in safe hands. Very efficient and most importantly honest. We appreciate doing bu…”
- A December 2024 review described a Christmas Eve emergency delivery for a new customer, with oil delivered within the hour and a full tank brought the next day. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR2My12OG1nRRAB!2m1!1s0x0:0xb88ef28e63345399!3m1!1s2@1:CIHM0ogKEICAgIDv3-v8mgE%7C%7C?hl=en) — “5★ We had an emergency the day before Christmas Eve as a new customer & they came through within the hour and delivered our oil & came back …”
- A 2022 review described an after-hours response to an oil tank leak, with the crew returning the next day to finish the fix and help with cleanup. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPNXYtVnB3RRAB!2m1!1s0x0:0xb88ef28e63345399!3m1!1s2@1:CIHM0ogKEICAgICO5v-VpwE%7C%7C?hl=en) — “5★ Great Service, always responsive! Never had an issue with them. Even when we had an oil tank leak, they came out after business hours to …”
- A Reddit mention described good experiences with both routine maintenance and a large oil tank replacement job. _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/northshore/comments/1hwuro3/looking_for_heat_pump_and_oil_boiler_maintenance/m6521v4/) — “r/northshore — Have had good experiences with Hawthorne Oil in Salem. Both for routine maintenance and a large job (oil tank replacement).”
- BBB confirms 31 years in business at the Salem address, though it does not carry a BBB rating. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/fuel-oil/hawthorne-oil-company-inc-0021-122804) — “BBB profile confirms Hawthorne Oil Company, Inc. at 3 Lily Street, Salem, MA is NOT BBB accredited, has no BBB rating (insufficient informat…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Official Website](http://www.hawthorneoil.com) — “A Salem, MA heating oil company offering oil sales, delivery, installations, and 24-hour emergency burner service.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aT2REbFNUbVZMY2pJdE9FMHpVR0ZyYlV4RGNuYxAB!2m1!1s0x0:0xb88ef28e63345399!3m1!1s2@1:CAIQACodChtycF9oOnZOdDlSTmVLcjItOE0zUGFrbUxDcnc%7C%7C?hl=en) — “5★ Incredibly well-run business and helped me out in a pinch with burner service. Timely oil delivery”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Hawthorne%20Oil%20Inc&query_place_id=ChIJAxU7xpoU44kRmVM0Y47yjrg): 4.9★ from 14 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Hawthorne%20Oil%20Inc&query_place_id=ChIJAxU7xpoU44kRmVM0Y47yjrg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/fuel-oil/hawthorne-oil-company-inc-0021-122804): Listed on this source
- [Official Website](http://www.hawthorneoil.com): 20 yrs in business · Self-reported profile and service details
- [Exa](https://a.assets.dandb.com/businessdirectory/hawthorneoilcoinc-salem-ma-35897055.html): 6 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Have had good experiences with Hawthorne Oil in Salem. Both for routine maintenance and a large job (oil tank replacement).” — u/StratocLP in r/northshore (2025-01-08) — https://www.reddit.com/r/northshore/comments/1hwuro3/looking_for_heat_pump_and_oil_boiler_maintenance/m6521v4/

## Recent reviews

- **5/5 · Google Reviews · Brian Dell'Erario · 2026-02-05**: Incredibly well-run business and helped me out in a pinch with burner service. Timely oil delivery
- **5/5 · Google Reviews · et · 2025-12-04**: Can't thank enough. Jeff went above and beyond. We felt in safe hands. Very efficient and most importantly honest. We appreciate doing business with Hawthorne.
- **5/5 · Google Reviews · Lynn Silva · 2025-10-10**: Hawthorne Oil co is the best
- **5/5 · Google Reviews · Jessica Avila · 2024-12-25**: We had an emergency the day before Christmas Eve as a new customer & they came through within the hour and delivered our oil & came back on Christmas Eve to deliver a full tank. Amazing people & great prices!
- **5/5 · Google Reviews · Tony Santos · 2024-05-03**: They responded to my call very quickly. Professional and courteous. Fixed my problem in.no time at all
- **5/5 · Google Reviews · Jon L · 2023-09-23**: I've been using Hawthorne Oil for 10 years now. Great service, very friendly, and professional. Thank you!
- **5/5 · Google Reviews · Joe Styczko · 2022-07-08**: The best oil delivery and 24 hour  service company around you won't be disappointed with their prices either 🙂
- **5/5 · Google Reviews · Alexander Conley · 2022-06-09**: Great Service, always responsive! Never had an issue with them. Even when we had an oil tank leak, they came out after business hours to help us (after 8pm, and very quicky), and then again the next day! They went above and beyond to fix the issue, and help with the cleanup. Highly recommended!

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Data freshness: last scanned 2026-07-02T10:57:59.089Z.
Cite as: Hawthorne Oil Inc — Tavlee (https://tavlee.com/contractor/hawthorne-oil-inc-salem)
Source: https://tavlee.com/contractor/hawthorne-oil-inc-salem