# Hellas Plumbing & Heating

**Trade:** HVAC / Heating & Cooling · **Address:** 95 Lincoln St, Dedham, MA 02026 · **Phone:** (781) 329-1324 · **Website:** https://www.hellasplumbingandheating.com · **Languages:** English

**Rating: 3.5/5** (low confidence) — from 5 reviews across 6 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Hellas Plumbing & Heating is a Dedham plumbing and heating outfit that's been picking up the phone at the same address for decades — the company says it was founded in 1975, family-owned from the start, and still covers the same stretch of towns: Dedham, Canton, Westwood, Norwood, Needham, Newton, and West Roxbury.

What keeps coming up in its reviews is speed. A customer who woke up to no hot water during a January cold snap wrote in early 2025 that a repair came within 24 hours; another, in a 2024 review, said a plumber was on scene in five minutes for an urgent washer-dryer delivery snag. A 2023 review described the owner and his crew handling both major and minor jobs at a better price than other companies called, with no plumbing issues since. Every review on file — five of them, spanning 2023 to 2025 — is five stars, and Google shows the same 5-star average across 11 ratings.

The company lists water heaters, boilers, drain cleaning, gas lines, and both residential and commercial plumbing as its core work, with emergency service available around the clock. Its BBB profile carries an A+ letter grade, though the business isn't BBB-accredited, and BBB reports no complaints or government actions on file. The site names a Massachusetts license number, M13051, though that hasn't been independently verified against the state registry.

Worth knowing before calling: the website says the business was established in 1975, while BBB's own records put its start date in 1985 — a decade's difference in how long it's been around, though both point to a long-running shop either way. The newest review on file dates to January 2025, so very recent, in-the-moment feedback is thinner than the older track record.

For a homeowner in the Dedham area with a plumbing or boiler problem — especially something that can't wait — Hellas looks like an established, reliably-reviewed call. It's worth confirming the license status directly and asking about current pricing before booking, since neither shows up in the written record.

**Strengths:**
- Fast response times — reviewers cite same-day and even 5-minute callbacks
- Long-tenured trust — a ten-year customer calls the service reliable
- Fair pricing — a 2023 review cited a better price than competitors
- Clean BBB record — A+ grade, no complaints or actions reported

**Concerns:**
- Review recency — newest review on file dates to January 2025

**Where sources disagree:**
- The website says the business was established in 1975 (about 51 years), while BBB records it as started in 1985 (41 years) — the two self-reported/directory sources disagree on founding date
- The same customer's washer-dryer-delivery story appears almost verbatim on both Google (2024) and BBB, suggesting one experience shared across two platforms rather than two separate reviews

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned, based in Dedham, MA, and serving Dedham, Canton, Westwood, Norwood, Needham, Newton, and West Roxbury, per the company _(confidence: high)_
  - [Official Website](https://www.hellasplumbingandheating.com) — “Ownership (self-reported): Family-owned business”
  - [Official Website](https://www.hellasplumbingandheating.com) — “Stated service area (self-reported): Dedham, Canton, Westwood, Norwood, Needham, Newton, West Roxbury”
- The company says it was established in 1975 and has served the Dedham area for over 50 years; BBB records the business as started in 1985 _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/dedham/profile/plumber/hellas-plumbing-heating-0021-270707) — “BBB profile for Hellas Plumbing & Heating (Dedham, MA): not BBB accredited, A+ letter grade, 41 years in business, one positive (truncated) …”
  - [Official Website](https://www.hellasplumbingandheating.com) — “Company history (self-reported): Established in 1975; the site describes it as a family-owned business serving the Dedham, MA area for over …”
- Holds a Better Business Bureau A+ letter grade, though the business is not BBB accredited and BBB reports no complaints or government actions _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/dedham/profile/plumber/hellas-plumbing-heating-0021-270707) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/dedham/profile/plumber/hellas-plumbing-heating-0021-270707) — “BBB profile for Hellas Plumbing & Heating (Dedham, MA): not BBB accredited, A+ letter grade, 41 years in business, one positive (truncated) …”
- Lists a Massachusetts license number, M13051, on its own site, not independently verified against the state registry _(confidence: low)_
  - [Official Website](https://www.hellasplumbingandheating.com) — “Self-reported license/registration number (NOT verified against any registry): M13051”
- A homeowner who lost hot water during a January cold snap described a repair within 24 hours, in a review posted in early 2025 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBMHIzaDR3RRAB!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgMCA0r3h4wE%7C%7C?hl=en) — “5★ Woke up to NO hot water during the cold spell in January. I called Hellas plumbing and heating in Dedham. Within 24 hrs they came out and…”
- A 2024 review described a plumber arriving within five minutes for an urgent job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREamRfNGtBRRAB!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgIDDjd_4kAE%7C%7C?hl=en) — “5★ John Bayiates of Hellas Plumbing is THE MOST stand up guy I’ve ever met! I ran into an issue with my washer dryer delivery (it was a deli…”
- A 2023 review described the owner and crew handling major and minor jobs at a better price than competitors, with no plumbing issues since _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKd0tpX0tnEAE!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgICJwKi_Kg%7C%7C?hl=en) — “5★ Johnny and his crew have come to our house several times for major and small jobs and I couldn’t be happier. He knew exactly what to do a…”
- Five Google reviews from 2023 to 2025 are all five stars, and the aggregate Google rating is 5 stars from 11 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Hellas%20Plumbing%20%26%20Heating&query_place_id=ChIJq-Ctznx_44kR-Ss91m23Q3Q) — “Google: 5★ from 11 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBMHIzaDR3RRAB!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgMCA0r3h4wE%7C%7C?hl=en) — “5★ Woke up to NO hot water during the cold spell in January. I called Hellas plumbing and heating in Dedham. Within 24 hrs they came out and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREamRfNGtBRRAB!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgIDDjd_4kAE%7C%7C?hl=en) — “5★ John Bayiates of Hellas Plumbing is THE MOST stand up guy I’ve ever met! I ran into an issue with my washer dryer delivery (it was a deli…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKd0tpX0tnEAE!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgICJwKi_Kg%7C%7C?hl=en) — “5★ Johnny and his crew have come to our house several times for major and small jobs and I couldn’t be happier. He knew exactly what to do a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1a2M3SVpBEAE!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgID5kc7IZA%7C%7C?hl=en) — “5★ Had a problem with a steam pipe. Came fixed the problem. Will definitely use this business again.”
- Water heater installation, repair and maintenance, including a promotional discount on replacements _(confidence: high)_
  - [Official Website](https://www.hellasplumbingandheating.com) — “Hellas Plumbing & Heating is a family-owned plumbing and heating company in Dedham, MA offering water heaters, residential and commercial pl…”
- Boiler installation, repair and maintenance _(confidence: medium)_
  - [Official Website](https://www.hellasplumbingandheating.com) — “Hellas Plumbing & Heating is a family-owned plumbing and heating company in Dedham, MA offering water heaters, residential and commercial pl…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBMHIzaDR3RRAB!2m1!1s0x0:0x7443b76dd63d2bf9!3m1!1s2@1:CIHM0ogKEICAgMCA0r3h4wE%7C%7C?hl=en) — “5★ Woke up to NO hot water during the cold spell in January. I called Hellas plumbing and heating in Dedham. Within 24 hrs they came out and…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/dedham/profile/plumber/hellas-plumbing-heating-0021-270707) — “Services offered (Better Business Bureau): Plumber”
  - [Official Website](https://www.hellasplumbingandheating.com) — “Hellas Plumbing & Heating is a family-owned plumbing and heating company in Dedham, MA offering water heaters, residential and commercial pl…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Official Website](https://www.hellasplumbingandheating.com) — “Hellas Plumbing & Heating is a family-owned plumbing and heating company in Dedham, MA offering water heaters, residential and commercial pl…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Exa](https://localitybiz.com/27891653/hellas-plumbing-%26-heating-dedham): 0 web mentions across the open web (each linked to its source)
- [Yelp](https://www.yelp.com/biz/hellas-plumbing-and-heating-dedham): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Hellas%20Plumbing%20%26%20Heating&query_place_id=ChIJq-Ctznx_44kR-Ss91m23Q3Q): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Hellas%20Plumbing%20%26%20Heating&query_place_id=ChIJq-Ctznx_44kR-Ss91m23Q3Q): 5.0★ from 11 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/dedham/profile/plumber/hellas-plumbing-heating-0021-270707): Listed on this source
- [Official Website](https://www.hellasplumbingandheating.com): 51 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Charlene Zambito · 2025-01-30**: Woke up to NO hot water during the cold spell in January. I called Hellas plumbing and heating in Dedham. Within 24 hrs they came out and repaired. Amazing service. I highly recommend. Been a customer for the past 10 years. And will continue. Thank you !
- **5/5 · Google Reviews · Tracey Franklin · 2024-04-12**: John Bayiates of Hellas Plumbing is THE MOST stand up guy I’ve ever met! I ran into an issue with my washer dryer delivery (it was a delivery not installation and I needed a plumber or they wouldn’t deliver!)
I called Johnny and he was here in 5min!!!

I’ve known him since high school and I cannot E…
- **5/5 · Google Reviews · Angus Clarke · 2023-10-25**: Had a problem with a steam pipe. Came fixed the problem. Will definitely use this business again.
- **5/5 · Google Reviews · Chase Johnson · 2023-06-18**: Johnny and his crew have come to our house several times for major and small jobs and I couldn’t be happier. He knew exactly what to do and was a far better price than other people we called. We have had zero plumbing issues since. The other day while we were away, our tub stopped draining and I tex…
- **Better Business Bureau · Tracey F**: REMOVEDof Hellas Plumbing is THE MOST stand up guy Ive ever met! I ran into an issue with my washer dryer delivery (it was a delivery not installation and I needed a plumber or they wouldnt deliver!

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Data freshness: last scanned 2026-09-08T22:13:56.234Z.
Cite as: Hellas Plumbing & Heating — Tavlee (https://tavlee.com/contractor/hellas-plumbing-and-heating-dedham)
Source: https://tavlee.com/contractor/hellas-plumbing-and-heating-dedham