# Hickey's Plumbing & Heating **Trade:** Plumbing · **Address:** 20 Demerest St, Waltham, MA 02452 · **Phone:** (781) 726-0804 · **Website:** http://www.hickeysplumbingheating.com/ · **Languages:** English **Rating: 2.5/5** (low confidence) — from 3 reviews across 4 sources. ## The honest read Hickey’s Plumbing & Heating is listed at 20 Demerest St in Waltham and has been in business for 15 years, according to BBB. The profile identifies Neil M. Hickey as owner and lists an active Massachusetts plumber license, while BBB shows an A+ grade without accreditation. The customer history is small and mixed. In a 2024 review, one homeowner said Mr. Hickey completed a bathroom project as promised, charged as quoted, and was patient; another 2024 reviewer described a 2019 plumbing and gas-fitting renovation dispute involving alleged floor damage, incorrect venting, repair costs, and litigation. A 2023 review praised responsive, prompt service and reasonable rates. The strongest documented fit is plumbing, including bathroom work and gas fitting. The reviews support both positive communication and a serious negative account, so ask for a written scope, payment schedule, venting plan, and references for comparable work before booking. This contractor may suit homeowners seeking Waltham-area plumbing who want license information and a clear quote, but the limited, conflicting review history makes direct discussion of the project details especially important. **Strengths:** - Responsive service — 2023 review praises prompt response - Clear pricing — reviewers cite charges matching quoted amounts - Active license — Massachusetts registry lists license as active **Concerns:** - Project dispute — 2024 review alleges 2019 renovation defects and repair costs **Where sources disagree:** - 2024 reviews give sharply different accounts of project quality and outcome. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB lists the company at 20 Demerest St in Waltham and identifies Neil M. Hickey as owner. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/plumber/hickeys-plumbing-heating-0021-512255) — “BBB lists Hickey’s Plumbing & Heating at 20 Demerest St, Waltham, Massachusetts, with an A+ rating, 15 years in business, and Massachusetts …” - The Massachusetts plumber license 13576-PL-M is registry-verified active, with Neil Hickey as holder of record. _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 13576-PL-M registry-verified active — registry holder of record: Neil Hickey” - BBB lists an A+ grade and says the business is not accredited. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/plumber/hickeys-plumbing-heating-0021-512255) — “Better Business Bureau grade: A+” - A 2024 review describes bathroom plumbing work, while another describes plumbing and gas fitting in a 2019 renovation. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMbmIyb0lnEAE!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgIDLnb2oIg%7C%7C?hl=en) — “5★ Mr. Hickey just helped make my new bathroom a realty. He showed up when he said he would, did the work he said he would do, charged what…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEaHJiejl3RRAB!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgICDhrbz9wE%7C%7C?hl=en) — “1★ In 2019, I hired Mike Hickey for plumbing and gas fitting job of a big gut renovation. He always took 1/2 the money in advance, and the r…” - A 2023 reviewer praised responsive, prompt service and reasonable rates. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCcXJHYTBnRRAB!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgIDBqrGa0gE%7C%7C?hl=en) — “5★ Very responsive, prompt service, and reasonable rates. Would use again.” - A reviewer described alleged floor damage, incorrect venting, repair costs, and a later lawsuit tied to a 2019 project. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEaHJiejl3RRAB!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgICDhrbz9wE%7C%7C?hl=en) — “1★ In 2019, I hired Mike Hickey for plumbing and gas fitting job of a big gut renovation. He always took 1/2 the money in advance, and the r…” - Google shows 4.2 stars from five ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Hickey's%20Plumbing%20%26%20Heating&query_place_id=ChIJCZhOX2ad44kRmDz0qlJiLx4) — “Google: 4.2★ from 5 ratings” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMbmIyb0lnEAE!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgIDLnb2oIg%7C%7C?hl=en) — “5★ Mr. Hickey just helped make my new bathroom a realty. He showed up when he said he would, did the work he said he would do, charged what…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEaHJiejl3RRAB!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgICDhrbz9wE%7C%7C?hl=en) — “1★ In 2019, I hired Mike Hickey for plumbing and gas fitting job of a big gut renovation. He always took 1/2 the money in advance, and the r…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCcXJHYTBnRRAB!2m1!1s0x0:0x1e2f6252aaf43c98!3m1!1s2@1:CIHM0ogKEICAgIDBqrGa0gE%7C%7C?hl=en) — “5★ Very responsive, prompt service, and reasonable rates. Would use again.” ## License Status: **active** (#13576-PL-M, plumber) — verified against the official MA state registry on 2026-09-08, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Yelp](https://www.yelp.com/biz/hickeys-plumbing-and-heating-waltham): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Hickey's%20Plumbing%20%26%20Heating&query_place_id=ChIJCZhOX2ad44kRmDz0qlJiLx4): 4.2★ from 5 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Hickey's%20Plumbing%20%26%20Heating&query_place_id=ChIJCZhOX2ad44kRmDz0qlJiLx4): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/plumber/hickeys-plumbing-heating-0021-512255): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Deborah Schreiber · 2024-06-29**: Mr. Hickey just helped make my new bathroom a realty. He showed up when he said he would, did the work he said he would do, charged what he said he would charge and stayed incredibly patient with my questions and, most importantly with Otis (my overly friendly, wants to help with everything, dog.) … - **1/5 · Google Reviews · Nadia Shalaby · 2024-03-27**: In 2019, I hired Mike Hickey for plumbing and gas fitting job of a big gut renovation. He always took 1/2 the money in advance, and the rest half way through the job, so was always paid in full. Without consulting me or my contractor, he ripped up finished dining room floors and incorrectly drew v… - **5/5 · Google Reviews · Eric Asetta · 2023-01-16**: Very responsive, prompt service, and reasonable rates. Would use again. --- Data freshness: last scanned 2026-09-08T22:33:02.492Z. Cite as: Hickey's Plumbing & Heating — Tavlee (https://tavlee.com/contractor/hickey-s-plumbing-and-heating-waltham) Source: https://tavlee.com/contractor/hickey-s-plumbing-and-heating-waltham