# Home Solution Experts **Trade:** Plumbing · **Languages:** English **Rating: 3.6/5** (low confidence) — from 5 reviews across 1 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 0 negative. ## The honest read Jean Berry has built Home Solution Experts in Saugus around one thing: water heaters. Customers describe getting a quote within minutes of reaching out and a new heater installed the same day, with the old one hauled away as part of the job. Thumbtack lists him as a Top Pro in 2025 with 12 years in business and 129 hires. A May 2026 review described a full power-vent water heater swap — purchase, install and haul-away — at a reasonable price, with the reviewer already planning to call Jean back for a boiler next. Another review from that same month said Jean quoted a reverse-osmosis water treatment install the day after being contacted and came out the following day to do the work. In a 2025 review, a building manager had two hot water heaters replaced in a basement and called the pricing competitive and the installation seamless. Thumbtack shows a 4.7-star average from 59 ratings, with the large majority five stars; a small share, about one in twenty, are 1-star, though none of the five written reviews on file describe what went wrong in those. For a water heater or boiler swap, or a water treatment system install, Home Solution Experts is a strong call given how consistently reviewers describe fast quotes and same-day or next-day work — the small share of 1-star ratings on Thumbtack is worth keeping in mind, even though none of the written reviews here describe what went wrong. **Strengths:** - Fast quotes — responds within minutes and often installs the same day - Water heater specialist — repeated praise for clean, efficient replacements - Fair pricing — multiple reviewers call the cost reasonable or competitive **Concerns:** - Rating tail — about 5% of Thumbtack's 59 ratings are 1-star, with no detail available ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Saugus, MA plumbing business run by Jean Berry, specializing in water heater and boiler installation and repair _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Thumbtack profile for Home Solution Experts (Jean Berry) in Saugus, MA: Great 4.7 rating from 59 reviews, Top Pro 2025, 12 years in business…” - Thumbtack lists 12 years in business, Top Pro status in 2025, and 129 hires _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Listed certification: Top Pro (Thumbtack, 2025)” - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Thumbtack profile for Home Solution Experts (Jean Berry) in Saugus, MA: Great 4.7 rating from 59 reviews, Top Pro 2025, 12 years in business…” - Replaced a power-vent water heater, including purchase, install and haul-away, at a reasonable price, per a May 2026 review _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Jean did an excellent job replacing my old power vent water heater. He did everything with a very reasonable price, from purchasing the new …” - Quoted a reverse-osmosis water treatment install within an hour and completed it within a day, per a May 2026 review _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “He was very prompt in responding and came next day. He was very professional and experienced. He did a great job. I would recommend him for …” - Responded to a request within five minutes and completed a same-day water heater installation, per an April 2026 review _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Jean responded to my request within five minutes of posting. I sent him photos of the water heater that needed replacing, and he provided a …” - Replaced two hot water heaters in a building's basement with competitive pricing and a seamless installation, per a 2025 review _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “We had two hot water heaters replaced in the basement of our building and Home Solution Experts were the right choice! Very competitive pric…” - Thumbtack shows a 4.7-star average from 59 ratings, with 90% five stars and about 5% one star _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Thumbtack: 4.7★ from 59 ratings” - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Thumbtack star distribution: 90% 5★ · 3% 4★ · 2% 3★ · 5% 1★ (of 59 ratings)” - Specializes in Plumbing _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Jean did an excellent job replacing my old power vent water heater. He did everything with a very reasonable price, from purchasing the new …” - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Services offered (Thumbtack): Leaking pipes, Burst pipes, Other pipe issue, Poor draining” - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257) — “Thumbtack profile for Home Solution Experts (Jean Berry) in Saugus, MA: Great 4.7 rating from 59 reviews, Top Pro 2025, 12 years in business…” ## License No license record has been checked yet for this contractor. ## Sources - [Thumbtack](https://www.thumbtack.com/ma/saugus/handyman/home-solution-experts/service/382455490466357257): 4.7★ from 59 ratings ## Recent reviews - **Thumbtack · Baolin W. · 2026-05-15**: Jean did an excellent job replacing my old power vent water heater. He did everything with a very reasonable price, from purchasing the new water heater, install and haul away the old one. I would definitely hire him again if anything else is needed (i.e. boiler change) and recommend him to others. - **Thumbtack · Shrooti t. · 2026-05-03**: He was very prompt in responding and came next day. He was very professional and experienced. He did a great job. I would recommend him for installing RO water treatment system. - **Thumbtack · Jeff B. · 2026-04-19**: Jean responded to my request within five minutes of posting. I sent him photos of the water heater that needed replacing, and he provided a quote within an hour. He was able to complete the installation the same day. His work was clean, efficient, and professional. I would gladly use his services ag… - **Thumbtack · Jennifer C. · 2026-03-11**: Jean was great to work with. I hired him to replace my water heater. He gave me a very reasonable quote. I reached out to him on Monday and he was able to come and replace the water heater on Wednesday. He was beyond punctual - he was actually early which was perfect. He completed the job in under 2… - **Thumbtack · Robyn M. · 2025-10-30**: We had two hot water heaters replaced in the basement of our building and Home Solution Experts were the right choice! Very competitive pricing, great communication about our product options and seamless installation! Will def use again for any plumbing needs. Highly recommend!! --- Data freshness: last scanned 2026-09-09T21:52:15.280Z. Cite as: Home Solution Experts — Tavlee (https://tavlee.com/contractor/home-solution-experts) Source: https://tavlee.com/contractor/home-solution-experts