--- title: "Hydrocare Pools & Spas" description: "Hydrocare Pools & Spas opens, closes and services pools and hot tubs. Its website lists pool opening and closing, cleaning, liner replacement and hot tub a" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Hydrocare Pools & Spas **Trade:** Pool Cleaning · **Address:** 45 Lovers Ln, Torrington, CT 06790 · **Phone:** (860) 419-2415 · **Website:** http://hydrocarepoolsandspas.com/ · **Languages:** English **Rating: 2.9/5** (high confidence) — from 59 reviews across 7 sources. 76% of sentiment-scored reviews read net-positive. Last 6 months: 25 reviews, 5 negative. ## The honest read Hydrocare Pools & Spas opens, closes and services pools and hot tubs. Its website lists pool opening and closing, cleaning, liner replacement and hot tub and spa services, and the company says it has been in business 17 years. It names a service area running from Torrington and Waterbury to Hartford, New Haven, Stamford and Danbury. A recent customer said Zac and Shannon closed the pool and brought a new pool cover. A recent customer said Jon and Charlie repaired leaky plumbing in a spa, were on time and charged reasonable prices. A recent customer said the pool water was clear within 48 hours of the opening. A recent customer said Zach and Anthony answered at least 20 questions and helped identify the pool equipment that came with the house. Scheduling is where things go wrong. A recent customer said the company was two weeks late to open and close the pool this time and randomly shows up in the yard. A recent customer said the company was a no-show on the first two days of a weekly pool service. A recent customer said the company never showed up for a property's pool opening. A recent customer said the technicians are professional and reliable, but reaching the office by phone is nearly impossible and voicemails go unreturned. A recent customer said they were double charged for the final installment on a hot tub, and Capital One ruled in their favor on an appeal. A 2025 customer said they called "last summer" about a hot tub leak; that customer said the company did more work in April and claimed it was fixed, and the tub then lost half its water in a single day. In a 2024 review, a customer said the company put a $125 Walmart pool cover and $25 water holders on the pool and charged $1,270. In a 2020 review, a customer said that after mice chewed through a hot tub's control-box wiring, Jonathan had a service technician at the house the next morning to drain the tub, flush the piping and add antifreeze. **Strengths:** - Spa plumbing repair — a recent customer said it was on time, reasonably priced - Clear water fast — a recent customer said clear within 48 hours of opening - Equipment walkthrough — a recent customer said at least 20 questions were answered **Concerns:** - A missed opening — a recent customer said no one showed for it - Office phone access — a recent customer said voicemails go unreturned - Hot tub billing — a recent customer said they were double charged - Hot tub leak — a 2025 customer said it leaked again after April work ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The company says it has been in business 17 years _(confidence: medium)_ - [Official Website](http://hydrocarepoolsandspas.com) — “Self-reported 17 years in business” - Its website names a service area including Torrington, Waterbury, Hartford, New Haven, Stamford and Danbury _(confidence: medium)_ - [Official Website](http://hydrocarepoolsandspas.com) — “Stated service area (self-reported): Torrington, Hartford, Stamford, Bristol, Avon, New Milford, North Canaan, Lakeville, Kent, Waterbury, W…” - A recent customer said Jon and Charlie repaired leaky spa plumbing on time at reasonable prices _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ScE5GOXpia2hRUW5ScVUxY3lObUpxWXpsTlRGRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOmRpNF9zbkhQQnRqU1cyNmJqYzlNTFE%7C%7C?hl=en-US) — “5★ Jon and Charlie came to repair leaky plumbing in our spa. They were here on time, very professional and courteous, and completed the repa…” - A recent customer said the pool water was clear within 48 hours of the opening _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sTWEwdG5NMmRSWmpGMlVtcDRTMlI0VFhOclNFRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOnlMa0tnM2dRZjF2Ump4S2R4TXNrSEE%7C%7C?hl=en-US) — “5★ Your team did an awesome job. The pool water was clear within 48 hours of the opening, and the vacuuming today was perfect. Thank you so…” - A recent customer said Zach and Anthony answered at least 20 questions and helped identify the pool equipment _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSeFMydDZTMmd4ZG1aRVYybDRTa3BTUVhCMVIxRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOkRxS2t6S2gxdmZEV2l4SkpSQXB1R1E%7C%7C?hl=en-US) — “5★ Zach (and partner Anthony) were excellent - took time to answer my (at least) 20 questions, helped me identity the pool equipment that we…” - A recent customer said the company never showed up for a property's pool opening _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5ME9WZExUVkF0ZUZWNVpsbExTalZTWldWR2FHYxAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOk90OVdLTVAteFV5ZllLSjVSZWVGaGc%7C%7C?hl=en-US) — “1★ Booked this place for our Property’s pool opening and they never showed up leaving the property to find another vendor and open the pool …” - A recent customer said the company was a no-show on the first two days of weekly pool service _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWT1JtMHRRVkk1VDE5UFZUbHVSVW93T0ZwalRYYxAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOjVORm0tQVI5T19PVTluRUowOFpjTXc%7C%7C?hl=en-US) — “1★ Disorganized and unprofessional! Contacted them to service our pool, they took our info and assured us we were in their system and on the…” - A recent customer said the company was two weeks late to open and close the pool _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKaVRXbG9VSGRLVFRWcU5XRTJkMTk0VTNWSmFIYxAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOkJiTWloUHdKTTVqNWE2d194U3VJaHc%7C%7C?hl=en-US) — “3★ They get the pool job done but wish they’d honor their scheduled appointments. Two weeks late this time to open and close up our pool. A…” - A recent customer said reaching the office by phone is nearly impossible and voicemails go unreturned _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGc2EyTldiRzVTWTFGeldtUlRRa2hJUkY5eE0wRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOkFsa2NWbG5SY1FzWmRTQkhIRF9xM0E%7C%7C?hl=en-US) — “3★ The technicians who come to service our pool are wonderful — professional, reliable, and a pleasure to deal with. Unfortunately, the same…” - A recent customer said they were double charged for the final installment on a hot tub _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pORGJsYzFOWE5SZEVONk4zUTJNaTFsUVdkT1QwRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOjNDblc1NXNRdEN6N3Q2Mi1lQWdOT0E%7C%7C?hl=en-US) — “1★ I was double charged for the final installment of a hot tub that I purchased last May. They never responded for what seemed a simple mis…” - A 2025 customer said a hot tub lost half its water in a single day after April repair work _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLaUhvSm10NzhMRktREAE!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CIHM0ogKEKiHoJmt78LFKQ%7C%7C?hl=en-US) — “1★ Horrible!!! We called last summer regarding a leak in our hot tub. Someone came out, removed panels and insulation, left and did not come…” - A 2024 customer said they were charged $1,270 for a pool cover and water holders _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREdWFtbHlRRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CIHM0ogKEICAgIDDuamlyQE%7C%7C?hl=en-US) — “1★ If I could give a zero I would. They put 125.00 Walmart pool cover and 25.00 water holders on my pool and charged me 1270.00. Then going…” - A 2020 customer said a technician drained a hot tub, flushed the piping and added antifreeze the morning after a call _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ct/torrington/hydrocare-pools-spas-llc-reviews-1.htm) — “My hot tub lost power on January 4th because mice chewed through the wiring in the control box. I was very concerned about freezing temperat…” - 3.9 stars from 57 Google ratings; 4.0 stars from 102 ratings on HomeAdvisor and on Angi _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Hydrocare%20Pools%20%26%20Spas&query_place_id=ChIJAf5WoROZ54kRTb-OI4uZ9jE) — “Google: 3.9★ from 57 ratings” - [Angi](https://www.angi.com/companylist/us/ct/torrington/hydrocare-pools-spas-llc-reviews-1.htm) — “Angi: 4.0★ from 102 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.HydrocarePoolsAndSpa.14316564.html) — “HomeAdvisor: 4.0★ from 102 ratings” - Specializes in Pool Cleaning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GRk1tWm5aVjlNV2xkZk0yODFZMVUzWmsxRmVXYxAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOnFFMmZnZV9MWldfM281Y1U3Zk1FeWc%7C%7C?hl=en-US) — “5★ Great service they closed my pool and everything is professionally handled and neat” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sTWEwdG5NMmRSWmpGMlVtcDRTMlI0VFhOclNFRRAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOnlMa0tnM2dRZjF2Ump4S2R4TXNrSEE%7C%7C?hl=en-US) — “5★ Your team did an awesome job. The pool water was clear within 48 hours of the opening, and the vacuuming today was perfect. Thank you so…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paTFRXRnVaVXhrYkVoaE9HRkhOSEk0Ym1sbFVtYxAB!2m1!1s0x0:0x31f6998b238ebf4d!3m1!1s2@1:CAIQACodChtycF9oOjZLTWFuZUxkbEhhOGFHNHI4bmllUmc%7C%7C?hl=en-US) — “5★ Zack and his coworker arrived and promptly got to work did all the servicing on the Pool kept me posted as to what was happening and left…” - [Official Website](http://hydrocarepoolsandspas.com) — “About (self-reported, verbatim): Services Pool Opening & Closing Winter Watch Program Pool Cleaning Services Pool Maintenance Pool Liner Rep…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **active** (#HIC.0705906, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Hydrocare%20Pools%20%26%20Spas&query_place_id=ChIJAf5WoROZ54kRTb-OI4uZ9jE): 3.9★ from 57 ratings - [Official Website](http://hydrocarepoolsandspas.com): 17 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Hydrocare%20Pools%20%26%20Spas&query_place_id=ChIJAf5WoROZ54kRTb-OI4uZ9jE): Listed on this source - [Local News](https://hartfordbusiness.com/article/january-2010-connecticut-business-starts/): Listed on this source - [Angi](https://www.angi.com/companylist/us/ct/torrington/hydrocare-pools-spas-llc-reviews-1.htm): 4.0★ from 102 ratings - [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/hydrocare-pools-and-spas-pfvwus-pf~597001694): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.HydrocarePoolsAndSpa.14316564.html): 4.0★ from 102 ratings ## Recent reviews - **5/5 · Google Reviews · Glen MacGillivray · 2026-10-05**: Zac was very helpful, polite and took somectime to abswer some of my questions. Seems like a hard wirker and a team player. Good choice - **3/5 · Google Reviews · Kathleen · 2026-10-04**: They get the pool job done but wish they’d honor their scheduled appointments. Two weeks late this time to open and close up our pool. Also wish they’d communicate! They just randomly show up in our yard. Room for improvements! - **5/5 · Google Reviews · Chris Mantziaris · 2026-10-01**: Hydrocare came and closed my pool today along with bringing my new pool cover. Zac and Shannon were beyond excellent. I am so pleased with the amount of effort they put into making sure all my pool issues were resolved. I’m grateful to both of them for their hard work. Thank you Hydrocare! Chris Ma… - **1/5 · Google Reviews · Mike Chapman · 2026-10-01**: I was double charged for the final installment of a hot tub that I purchased last May. They never responded for what seemed a simple mistake. I had to file an appeal with Capital One, and they ruled in my favor. Thought I was done, but now have received two emails saying that I owe that last payme… - **5/5 · Google Reviews · Vernon Dunbar · 2026-09-11**: Great service they closed my pool and everything is professionally handled and neat - **1/5 · Google Reviews · Kevin Quigley · 2026-09-08**: I’m not a customer, and I won’t be based on my phone experience last week and today. I was told by the gentleman I spoke with — Josh, I believe — that someone would call me back on Tuesday (after the holiday). What a surprise: No return call. When I tried to call them, it seemed to go through severa… - **5/5 · Google Reviews · Rafaella · 2026-07-15**: Very thorough job! - **5/5 · Google Reviews · Lisa Cordani · 2026-07-01**: Jonathan is always responsive and great at troubleshooting - **5/5 · Google Reviews · Richard Burns · 2026-06-29**: Repaired a pool cover for me. Did a great job and a lot less then I thought it would cost. - **5/5 · Google Reviews · Jason Guilliams · 2026-06-27**: Jon and Charlie came to repair leaky plumbing in our spa. They were here on time, very professional and courteous, and completed the repairs with reasonable pricing. --- Data freshness: last scanned 2026-10-14T03:53:26.276Z. Cite as: Hydrocare Pools & Spas — Tavlee (https://tavlee.com/contractor/hydrocare-pools-and-spas-torrington) Source: https://tavlee.com/contractor/hydrocare-pools-and-spas-torrington ## Sitemap [Full site index](https://tavlee.com/sitemap.md)