# Immaculate Cleaning Company **Trade:** House Cleaning · **Address:** 3 Preston Rd, Salem, MA 01970, USA · **Phone:** (781) 205-9646 · **Website:** https://immaculatecleaningcompany.com/ · **Languages:** English **Rating: 3.9/5** (medium confidence) — from 35 reviews across 3 sources. 94% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 0 negative. ## The honest read Immaculate Cleaning Company is a family-run outfit — the same name, Joe, keeps showing up across five years of reviews as the crew lead customers credit for turning around bad situations in their own homes. Owners Curt and Jennifer Planz say the company was founded on Massachusetts's North Shore in 1996, later operated out of the Albany, New York area, and has more recently returned to a Salem base serving Swampscott, Marblehead and Lynn. The volume here is real: 35 Google reviews since 2021, running 4.8 out of 46 ratings, and the last few months have kept the pattern going. Customers in 2026 describe Lou turning a dated kitchen and a grimy bathroom around in a single visit, and Molly handling an apartment cleanup so thoroughly it feels as fresh as the day she moved in. One 2026 reviewer had Joe's team do the final clean on a Massachusetts home before listing it for sale after a move to New Hampshire, with dust from a paint and floor-refinish job wiped away to a sparkle. The older reviews tell a consistent story: landlords who call them repeatedly for rental turnovers between tenants, and residential clients on standing monthly or bi-weekly schedules who say they no longer have to think about cleaning. In a 2025 review, one customer needed a full deep clean after a sublease tenant left behind cat hair and stains; in a 2024 review, another needed the same treatment before new tenants moved into a rental unit. It isn't a spotless record. In a 2024 review, a customer paid for a deep/move-in clean and said what they got was closer to a surface clean, listing specific grime left behind around the stove, under a microwave, and at the base of a toilet. In a 2022 review, a customer who liked the actual cleaning said the price charged didn't match the quote, and that a call to ask about it got no apology, just a flat this-is-what's-in-my-notes response. Anyone considering them has a long, mostly positive record to go on, with Joe and the Planz family as the constant across it — worth confirming the scope of a deep clean in writing given the one detailed complaint about a job that fell short of it. **Strengths:** - Same name recurs for years — Joe across dozens of 5-star reviews - Trusted for recurring service — many clients on monthly or bi-weekly schedules - Handles rental turnovers — landlords use them between tenants **Concerns:** - Grime left behind — 2024 review described an incomplete deep clean - Billing dispute — 2022 review cited a quote-vs-charge mismatch ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Joe named across years of 5-star reviews for deep and move-in cleans _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pjMGRVNDRkSFZIVEc4eFRFWlZTMGQ2YmtkeldrRRAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOjc0dU44dHVHTG8xTEZVS0d6bkdzWkE%7C%7C?hl=en-US) — “5★ Joe is the best! We moved to NH and had him do the final cleaning of our home in MA before we put it on the market. The house had been …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25obE5taFFURWxJZFdnMVVrWktVV04xVDBad1FtYxAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOnhlNmhQTElIdWg1UkZKUWN1T0ZwQmc%7C%7C?hl=en-US) — “5★ Immaculate Cleaning is absolutely amazing. They came in and completely deep cleaned our house with such detail. I cannot tell you how tha…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Oa1NGaHhSazVVYURoc1ozSlhXVEpQWDBOS1pFRRAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOnNkSFhxRk5UaDhsZ3JXWTJPX0NKZEE%7C%7C?hl=en-US) — “5★ I hired Joe to clean the bathroom of a loved one who was going through a hard time. He was conscientious, quick, and extremely thorough, …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURiNmNuNGd3RRAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgIDb6cn4gwE%7C%7C?hl=en-US) — “5★ I have been using Joe and his crew at Immaculate for the past 2+ years, typically every three months for a deep clean. I could not be h…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURsenFDLUNREAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgIDlzqC-CQ%7C%7C?hl=en-US) — “5★ Amazing cleaning, a guest unprompted made the comment “it’s immaculately clean in here” when using my bathroom after a cleaning with them…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPejZEaUR3EAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgICOz6DiDw%7C%7C?hl=en-US) — “5★ Joseph did such a great job! I felt like I walked into a brand new home! He was on time and very professional! Everything got cleaned! 10…” - Repeat clients on standing monthly or bi-weekly cleaning schedules _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wTVZuaFNOVTk1YkU1M2QxSmhURU55VERCa2FYYxAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOmpMVnhSNU95bE53d1JhTENyTDBkaXc%7C%7C?hl=en-US) — “5★ We started using Immaculate Cleaning Company for a monthly residential cleaning with occasional deep cleaning. They do a wonderful job an…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT213dE5FRlBWRlp0V1RnNWNXZDNkbVpOV2xvNGRXYxAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOmwtNEFPVFZtWTg5cWd3dmZNWlo4dWc%7C%7C?hl=en-US) — “5★ I have immaculate cleaning come to my home once a month. They do a great job and pay attention to details. I would definitely recommend t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSXzZycVRnEAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgICR_6rqTg%7C%7C?hl=en-US) — “5★ Really positive experiences with Immaculate Cleaning Company, both Joe and Vincent. Original inspection and quote was straightforward--pr…” - Used by landlords for rental turnover cleaning between tenants _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xreGRYcHhialpXVWtwcVlrMVRRMUJFV21SbVlXYxAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOlkxdXpxbjZWUkpqYk1TQ1BEWmRmYWc%7C%7C?hl=en-US) — “5★ After moving into a new apartment on a sublease, my girlfriend and I quickly realized that the previous tenant didn’t do a great job of c…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3MHVLMU9nEAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgMDw0uK1Og%7C%7C?hl=en-US) — “5★ Great company - I've hired Immaculate Cleaning Company to clean my rental units on multiple occasions, including after a tenant left one …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqMTZ6SWVREAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgIDj16zIeQ%7C%7C?hl=en-US) — “5★ Top to bottom and amazing job giving my rental into a deep clean before new tenants moved in. Attention to detail was spot on and the uni…” - In a 2024 review, a customer said a paid deep/move-in clean left visible grime in several spots _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNicF9tQkZREAE!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgICbp_mBFQ%7C%7C?hl=en-US) — “1★ Would not recommend. Paid for a deep/move-in clean, got a surface clean. They did not clean any of the grimey spots you would expect in a…” - In a 2022 review, a customer said the price charged differed from the quote with no apology offered _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlNVpXZDdnRRAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CIHM0ogKEICAgICe5ZWd7gE%7C%7C?hl=en-US) — “2★ Here is the good news, they did a beautiful job cleaning. Our apartment looked great and they really handled with care. The bad news is- …” - Self-reported family-owned business, founded 1996 by Curt and Jennifer Planz _(confidence: high)_ - [Official Website](https://immaculatecleaningcompany.com) — “Company history (self-reported): The site states it was founded in 1996 on the North Shore of Massachusetts by husband-and-wife team Curt an…” - [Official Website](https://immaculatecleaningcompany.com) — “Ownership (self-reported): Family-owned and operated by owners Curt and Jennifer Planz, assisted by their sons Vincent and Joseph Planz” - Operates locations in the Albany, NY area and Salem, MA on the North Shore _(confidence: high)_ - [Official Website](https://immaculatecleaningcompany.com) — “A family-owned residential and commercial cleaning company operating two locations — the Albany, NY area and the North Shore of Massachusett…” - Specializes in House Cleaning _(confidence: high)_ - [Official Website](https://immaculatecleaningcompany.com) — “A family-owned residential and commercial cleaning company operating two locations — the Albany, NY area and the North Shore of Massachusett…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201NVRXeEVhRVpSYUdOVVVXUnBhVUozZWpsamJrRRAB!2m1!1s0x0:0x30f7819bfcccf9b2!3m1!1s2@1:CAIQACodChtycF9oOm55TWxEaEZRaGNUUWRpaUJ3ejljbkE%7C%7C?hl=en-US) — “5★ I would like to share my experience with Lou. He is absolutely amazing. The first time he came it was for a deep cleaning which was badly…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License No license record has been checked yet for this contractor. ## Sources - [Official Website](https://immaculatecleaningcompany.com): 25 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Immaculate%20Cleaning%20Company&query_place_id=ChIJoUrogCAV44kRsvnM_JuB9zA): 4.8★ from 46 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Immaculate%20Cleaning%20Company&query_place_id=ChIJoUrogCAV44kRsvnM_JuB9zA): Listed on this source ## Recent reviews - **5/5 · Google Reviews · E Walsh · 2026-06-19**: I would like to share my experience with Lou. He is absolutely amazing. The first time he came it was for a deep cleaning which was badly needed. He spent hours cleaning the bathroom. The rooms look amazing clean. Now to the kitchen😲 my stove is very dated and he made it look like new OMG! He is s… - **5/5 · Google Reviews · Lacey Conley · 2026-05-09**: I can't say enough in praise of the job Molly did with my apartment, which was very much in need of a good cleaning! She was super attentive to detail and so careful in her work, and the place feels as fresh as it did the day i moved in! She was also lovely to chat with and so kind and patient with … - **5/5 · Google Reviews · Greg Prentice · 2026-04-18**: Joe is the best! We moved to NH and had him do the final cleaning of our home in MA before we put it on the market. The house had been painted and the wood floors redone. Dust was everywhere and Joe's team made the house sparkle. We can highly recommend that you call them for all your cleaning n… - **5/5 · Google Reviews · Jackalyn Nazzaro · 2026-03-17**: Immaculate Cleaning is absolutely amazing. They came in and completely deep cleaned our house with such detail. I cannot tell you how thankful I am for the time Joe and his team spent here and how great the house looks. We look forward to having them back. - **5/5 · Google Reviews · Kaitlyn Gerber · 2025-12-12**: We started using Immaculate Cleaning Company for a monthly residential cleaning with occasional deep cleaning. They do a wonderful job and everything is always spotless afterwards! Additionally, Joe and Vince have been nothing but professional, kind, and flexible. They respond quickly and their pric… - **5/5 · Google Reviews · veronique valdettaro · 2025-12-03**: great work as usual professional and punctual - **4/5 · Google Reviews · Karen Lindquist · 2025-11-20**: good job cleaning. - **5/5 · Google Reviews · Darin McDonald · 2025-11-11**: Great service and attention to detail. Highly recommend for cleanliness and professionalism. - **5/5 · Google Reviews · Mary Kenney · 2025-11-07**: This company does such a fantastic job. They were on time, thorough, and sent me a full list of their services before we scheduled a cleaning. I’d recommend them to anyone who needs a quick spruce up or a thorough deep clean. - **5/5 · Google Reviews · Michael Pacheco · 2025-10-30**: Mine was a fairly difficult clean up ! They did a tremendous job ! --- Data freshness: last scanned 2026-08-04T07:23:16.126Z. Cite as: Immaculate Cleaning Company — Tavlee (https://tavlee.com/contractor/immaculate-cleaning-company-salem) Source: https://tavlee.com/contractor/immaculate-cleaning-company-salem