---
title: "Imperium Cooling & Heating Llc"
description: "Imperium Cooling & Heating is an HVAC company that describes itself on Thumbtack as a family owned business serving residential homes and commercial busine"
doc_version: "2026-10-20"
last_updated: "2026-10-20"
---

# Imperium Cooling & Heating Llc

**Trade:** HVAC / Heating & Cooling · **Address:** Salem, NH · **Languages:** English

**Rating: 2.7/5** (medium confidence) — from 10 reviews across 3 sources.
70% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Imperium Cooling & Heating is an HVAC company that describes itself on Thumbtack as a family owned business serving residential homes and commercial businesses.

In a 2023 review, a customer said Pedro and his team diagnosed and fixed a problem with their brand new heat pumps. A 2021 customer said Pedro put new lines in for their mini split system and gave them a fair price compared to another company. A 2020 customer said Pedro came at 5.30pm, found the problem with their HVAC and did not charge the extra hourly fee. A 2024 commenter in r/LowellMA wrote that they had used Imperium Heating and Cooling on several houses and businesses.

A 2023 customer said Pedro promised a quick repair, then left them waiting three weeks without any progress. A 2023 customer said the company checked their HVAC system and promised a quote the same day or next, then did not respond to 3 follow-ups the next week. A 2023 customer said Pedro had to come back a few days later for another service call, and wrote that he "overcharges on materials and equipment."

**Strengths:**
- Heat pump repair — a 2023 customer said new heat pumps were diagnosed and fixed
- Mini split lines — a 2021 customer called the price fair against another company

**Concerns:**
- A stalled repair — a 2023 customer waited three weeks without progress
- An unsent quote — a 2023 customer got no reply after 3 follow-ups
- Materials pricing — a 2023 customer said Pedro overcharges on materials and equipment

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Describes itself on Thumbtack as a family owned HVAC business serving homes and commercial businesses _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “About (Thumbtack, self-described): Imperium Cooling & Heating is a family owned business serving the needs of both residential homes and com…”
- Thumbtack shows 4.6 stars from 61 ratings _(confidence: high)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “Thumbtack: 4.6★ from 61 ratings”
- A 2023 customer said Pedro and his team diagnosed and fixed a problem with brand new heat pumps _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “5★ Pedro and his team did a great job diagnosing the problem with our brand new heat pumps and fixing the issue. Highly recommended!”
- A 2021 customer said Pedro put new lines in for a mini split system at a fair price compared to another company _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “Very happy with Pedro’s work! He put new lines in for our mini split system. It’s been almost 2 months, everything has been working great. H…”
- A 2020 customer said Pedro found their HVAC problem and did not charge the extra hourly fee _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “Pedro was very good...he 3explained everything to my husband and he never charged us the extra hourly fee..which was very generous..he came …”
- A 2024 Reddit commenter in r/LowellMA said they had used the company on several houses and businesses _(confidence: low)_
  - [reddit.com](https://www.reddit.com/r/LowellMA/comments/1g3k3jn/hvac_heat_pump_contractor_recommendations/lry5vic/) — “r/LowellMA — I’ve used Imperium Heating and Cooling www.imperiumheatcool.com on several houses and businesses. Great local company that does…”
- A 2023 customer said a promised quick repair left them waiting three weeks without progress _(confidence: high)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “1★ I had a disappointing experience with Pedro from Imperium Cooling & Heating. Despite promising a quick repair, he left us waiting for thr…”
- A 2023 customer said a promised quote never came and 3 follow-ups went unanswered _(confidence: high)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “1★ Came out to check my hvac system. Told me they’d send a quote the same day or next day, but they never got back to me. Followed up again …”
- A 2023 customer said a second service call was needed and that Pedro overcharges on materials and equipment _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “1★ Pedro came out in a timely manner but did not do a complete and thorough investigation. Was desperate so thought I’d try him as the HVAC …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “5★ Pedro and his team did a great job diagnosing the problem with our brand new heat pumps and fixing the issue. Highly recommended!”
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “Very happy with Pedro’s work! He put new lines in for our mini split system. It’s been almost 2 months, everything has been working great. H…”
  - [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696) — “Pedro was very good...he 3explained everything to my husband and he never charged us the extra hourly fee..which was very generous..he came …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official NH state registry, never self-reported.
Re-check at the official registry: https://forms.nh.gov/licenseverification/

## Sources

- [Reddit](https://www.reddit.com/r/LowellMA/comments/1g3k3jn/hvac_heat_pump_contractor_recommendations/lry5vic/): 0 community mentions discussing this business
- [Local News](https://imperiumcoolheat.com/contact): Listed on this source
- [Thumbtack](https://www.thumbtack.com/nh/salem/central-air-conditioning-repair/imperium-cooling-heating-llc/service/391874996163485696): 4.6★ from 61 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I’ve used Imperium Heating and Cooling www.imperiumheatcool.com on several houses and businesses. Great local company that does it all, no frills.” — u/roccoism in r/LowellMA (2024-10-14) — https://www.reddit.com/r/LowellMA/comments/1g3k3jn/hvac_heat_pump_contractor_recommendations/lry5vic/

## Recent reviews

- **1/5 · Thumbtack · Kunta W. · 2023-11-03**: I had a disappointing experience with Pedro from Imperium Cooling & Heating. Despite promising a quick repair, he left us waiting for three weeks without any progress. Communication was lacking, and there were issues with honesty regarding the status of the repair. I would recommend considering othe…
- **1/5 · Thumbtack · Will C. · 2023-09-20**: Came out to check my hvac system. Told me they’d send a quote the same day or next day, but they never got back to me. Followed up again with then the following week on 3 separate occasions and they wouldn’t event respond. Extremely frustrating.
- **1/5 · Thumbtack · Olivia l. · 2023-06-27**: Pedro came out in a timely manner but did not do a complete and thorough investigation. Was desperate so thought I’d try him as the HVAC company I usually use was unavailable. He had to come out again a few days later for another service call. He said it’s a separate issue but one I thought he could…
- **5/5 · Thumbtack · Helen W. · 2023-04-20**: I was really impressed by the Imperium team having my HVAC system inspected. They were. courteous, informative, friendly--they worked carefully and kept all areas spotless. Above all else, they were honest. I am going to put myself on an Imperium annual contract.
- **5/5 · Thumbtack · Oleh K. · 2023-01-06**: Pedro and his team did a great job diagnosing the problem with our brand new heat pumps and fixing the issue. Highly recommended!
- **Thumbtack · Desiree D. · 2021-08-13**: Very happy with Pedro’s work! He put new lines in for our mini split system. It’s been almost 2 months, everything has been working great. He also gave us a fair price compared to another company. Great customer service, professional and friendly. Highly recommend!
- **5/5 · Thumbtack · Kunta W. · 2021-07-01**: The service is professional with a reasonable price.
- **Thumbtack · Jamil A. · 2021-01-11**: Pedro was very helpful in identifying the issue with my “No heat issue”. The problem was fixed within a couple of minutes! Would definitely recommend!
- **Thumbtack · Sofhie l. · 2020-12-23**: Pedro was very good...he 3explained everything to my husband and he never charged us the extra hourly fee..which was very generous..he came at 5.30pm...he found the problem with what was going on with our Hvac and he told us if it stopped working again we should give him a call...its now more than..…
- **Thumbtack · Kerry f. · 2020-07-30**: Pedro was great! He fixed and checked everything for me. The job was done in a timely manner and he was so knowledgeable and explained everything to me. Price was great and work done was excellent. Will definitely call again for all heating & cooling needs. Would highly recommend.

---

Data freshness: last scanned 2026-10-18T02:52:53.065Z.
Cite as: Imperium Cooling & Heating Llc — Tavlee (https://tavlee.com/contractor/imperium-cooling-and-heating-llc-salem)
Source: https://tavlee.com/contractor/imperium-cooling-and-heating-llc-salem

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