# Improved Space LLC

**Trade:** General Contractor / Remodeling · **Address:** 255 S Worcester St, Norton, MA 02766, USA · **Phone:** (781) 897-1730 · **Languages:** English

**Rating: 3.0/5** (medium confidence) — from 7 reviews across 2 sources.
86% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Improved Space is a Norton-based contractor built around one job: turning basements into finished living space, often folding in extras like a heating system upgrade along the way. Reviews describe founder Brian sketching a floor plan on the initial visit and project manager Devin running the week-to-week — keeping clients in a group text, coordinating the crew, and keeping the site clean.

Most of the record backs that picture: five-star reviews from 2021 through early 2024 describe reasonable, well-detailed quotes and a team that stayed close to budget and schedule, and a 2020 Reddit recommendation described a friend's finished basement that led directly to hiring them.

One review breaks sharply from that pattern. In a 2022 review, a homeowner described signing a contract in December 2021 for a $65,000, 500-square-foot basement finish with a full bath, then spending 2.5 months with the company before it pulled out of the contract — the reviewer called it the worst service experience they'd had of any kind.

Worth knowing before calling: Improved Space's Massachusetts home improvement contractor registration is registry-verified expired, and the review record itself is thin — nine Google ratings and seven total reviews, none newer than 2024. Confirm current licensing and get the scope and price in writing before signing.

**Strengths:**
- Basement transformations — clean sites, close budget and schedule tracking
- Communicative project management — weekly updates, group-text availability
- Detailed quotes — reasonable pricing praised by reviewers
- Word-of-mouth recommended — a friend's finished basement led to a hire

**Concerns:**
- Expired state license — MA HIC registration registry-verified expired
- Contract abandoned mid-project — 2022 review describes a $65K basement job left unfinished
- Thin review base — only nine Google ratings, none since 2024

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Full basement transformations with communicative project management and clean job sites _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkdTVDRkpBEAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDdu5CFJA%7C%7C?hl=en) — “5★ What a GREAT experience!  Been wanting our basement finished for years and finally found the right company to do the job!   From the init…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtN3Qzby1RRRAB!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDm7t3o-QE%7C%7C?hl=en) — “5★ It has been a pleasure working with Brian, Devin and the crew on our basement redo these past few months. Brian helped set the stage for …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHbWJhR3l3RRAB!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDGmbaGywE%7C%7C?hl=en) — “5★ Devin was excellent to work with. My wife and I started a group text with him and we were always kept in the loop on what step they were …”
- Reasonable, well-detailed quotes for basement remodels, including heating system upgrades _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkMjZ1Zkt3EAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDd26ufKw%7C%7C?hl=en) — “5★ If you're thinking about redoing your basement, Brian and his team will get the job done! They were able to deliver a whole basement tran…”
- Recommended by word of mouth for finished-basement work _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/boston/comments/fpl45i/general_contractor_recommendations/flm6jbe/) — “r/boston — We hired Improved Space out our southern NH. They came highly recommended from a friend in town whose finished basement we saw an…”
- A 2022 review described a $65,000 quote for a 500 sq ft basement finish, 2.5 months of delay, and the company pulling out of the signed contract _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyc2NmZklBEAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIC2scffIA%7C%7C?hl=en) — “1★ Do not hire Brian to finish your basement. Hiring this company has been the worst experience we have ever had with a service of any type.…”
- Massachusetts home improvement contractor registration is registry-verified expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 165421 registry-verified expired”
- Basement finishing and renovation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkdTVDRkpBEAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDdu5CFJA%7C%7C?hl=en) — “5★ What a GREAT experience!  Been wanting our basement finished for years and finally found the right company to do the job!   From the init…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtN3Qzby1RRRAB!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDm7t3o-QE%7C%7C?hl=en) — “5★ It has been a pleasure working with Brian, Devin and the crew on our basement redo these past few months. Brian helped set the stage for …”
- Heating system upgrades during basement remodels _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkMjZ1Zkt3EAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDd26ufKw%7C%7C?hl=en) — “5★ If you're thinking about redoing your basement, Brian and his team will get the job done! They were able to deliver a whole basement tran…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkdTVDRkpBEAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDdu5CFJA%7C%7C?hl=en) — “5★ What a GREAT experience!  Been wanting our basement finished for years and finally found the right company to do the job!   From the init…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyc2NmZklBEAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIC2scffIA%7C%7C?hl=en) — “1★ Do not hire Brian to finish your basement. Hiring this company has been the worst experience we have ever had with a service of any type.…”
- Also offers HVAC / Heating & Cooling _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkMjZ1Zkt3EAE!2m1!1s0x0:0x16425c2356fc5f71!3m1!1s2@1:CIHM0ogKEICAgIDd26ufKw%7C%7C?hl=en) — “5★ If you're thinking about redoing your basement, Brian and his team will get the job done! They were able to deliver a whole basement tran…”

## License

Status: **expired** (#165421, hic) — verified against the official MA state registry on 2026-07-29, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Improved%20Space%20LLC&query_place_id=ChIJ10ZiRW1444kRcV_8ViNcQhY): 4.6★ from 9 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Improved%20Space%20LLC&query_place_id=ChIJ10ZiRW1444kRcV_8ViNcQhY): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “We hired Improved Space out our southern NH. They came highly recommended from a friend in town whose finished basement we saw and were impressed with. 

They did a phenomenal job. Our basement looks …” — u/jro10 in r/boston (2020-03-27) — https://www.reddit.com/r/boston/comments/fpl45i/general_contractor_recommendations/flm6jbe/

## Recent reviews

- **5/5 · Google Reviews · Carol Sullivan · 2024-02-27**: What a GREAT experience!  Been wanting our basement finished for years and finally found the right company to do the job!   From the initial appointment to the completed project, we couldn't be happier.   Brian spent so much time with us going over some ideas we hadn't thought about that ended up lo…
- **5/5 · Google Reviews · Jim Chan · 2024-02-27**: If you're thinking about redoing your basement, Brian and his team will get the job done! They were able to deliver a whole basement transformation including upgrading my heating system. Brian is very knowledgeable about construction and building materials. His quotes for the work are very reasonabl…
- **5/5 · Google Reviews · Marilee Byrne · 2024-01-27**: They did a beautiful job in my basement!
- **5/5 · Google Reviews · Zach Weiss · 2023-01-24**: Great job on my basement. Devin and Brian were amazing. It was designed really well.
- **1/5 · Google Reviews · Igor Zlobine · 2022-04-23**: Do not hire Brian to finish your basement. Hiring this company has been the worst experience we have ever had with a service of any type.

*Summary* (more details below): We signed a contract in mid-Dec of 2021. He negligently wasted countless hours of our time over 2.5 months and then they pulled o…
- **5/5 · Google Reviews · Swetha Krishnan · 2022-01-29**: It has been a pleasure working with Brian, Devin and the crew on our basement redo these past few months. Brian helped set the stage for the project, and Devin did an excellent job as the project manager. He kept us informed on what to expect every week, communicated with us on a regular basis with …
- **5/5 · Google Reviews · William Donovan · 2021-12-02**: Devin was excellent to work with. My wife and I started a group text with him and we were always kept in the loop on what step they were on and what is next. He was very flexible if we preferred aesthetics a certain way. We love the way the basement/mudroom turned out and would highly recommend them…

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Data freshness: last scanned 2026-07-29T05:12:53.774Z.
Cite as: Improved Space LLC — Tavlee (https://tavlee.com/contractor/improved-space-llc-norton)
Source: https://tavlee.com/contractor/improved-space-llc-norton