# Integrity Electrical Services

**Trade:** Electrical · **Address:** 5 Middlesex Ave #15, Wilmington, MA 01887, USA · **Phone:** (978) 625-9553 · **Website:** https://theintegrityexperience.com/?utm_source=google&utm_medium=gmb&utm_campaign=gmb-ma · **Languages:** English

**Rating: 4.2/5** (high confidence) — from 150 reviews across 6 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
98% of sentiment-scored reviews read net-positive. Last 6 months: 9 reviews, 0 negative.

## The honest read

Integrity Electrical Services, working out of Wilmington, has built a reputation almost entirely around one name: Joe, the electrician most reviewers mention directly. The numbers back up what the reviews say — 5★ across 256 Google ratings and 4.9★ across 78 on Angi — and the Better Business Bureau lists the company as an A+ accredited business, with BBB also listing a Massachusetts electrician license for the company (#12531-B).

The through-line across a deep, mostly recent review history is speed under pressure. Recent reviewers describe the team installing a new service drop and handling a full kitchen-upgrade project, and one recent review credits the team with being professional, knowledgeable, and thorough after storm damage caused an electrical emergency. That pattern holds up further back too: in a February 2025 review, a customer described Joe finding and replacing a fried sub panel within two hours of a same-day call, working past normal hours to finish; in a January 2025 review, another described his team cutting out active knob-and-tube wiring and rewiring 90% of a 1900-built, 1,200-square-foot house on schedule; and in a late-2024 review, a customer recounted an emergency meter-box replacement followed by Joe working late into the night after the electric company's own error damaged the breaker panel.

It isn't a spotless record. In a 2025 review, one customer found a service call expensive relative to the fix — the diagnosis was an overloaded circuit, but the actual work was resetting two GFCI outlets — and a brief 2022 review called the company "an appointment dropper," with no further detail. Both are outliers against dozens of detailed, positive accounts.

For anything from a small repair to a full rewire, this reads like a business built around one electrician's personal follow-through — worth asking directly whether Joe or one of his crew will be handling the job.

**Strengths:**
- Fast emergency response — same-day and after-hours calls answered quickly
- BBB rating — A+ accredited business per the Better Business Bureau
- Deep review history — 256 five-star Google ratings, 4.9★ on Angi

**Concerns:**
- Service pricing — one 2025 review called a diagnostic-only visit expensive
- Missed appointment — a 2022 review called them an appointment dropper

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB lists the company as an A+ accredited business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/wilmington/profile/electrical-contractors/integrity-electrical-services-llc-0021-477228) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/wilmington/profile/electrical-contractors/integrity-electrical-services-llc-0021-477228) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/wilmington/profile/electrical-contractors/integrity-electrical-services-llc-0021-477228) — “Listed certification: BBB Accredited Business”
- BBB lists a Massachusetts electrician license (#12531-B, Board of State Examiners of Electricians) for the company _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/wilmington/profile/electrical-contractors/integrity-electrical-services-llc-0021-477228) — “Listed certification: Massachusetts Electrician License #12531-B (Board of State Examiners of Electricians)”
- 5★ on Google across 256 ratings and 4.9★ on Angi across 78 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=11336392873403166522&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 256 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/wilmington/integrity-electrical-services-llc-reviews-1.htm) — “Angi: 4.9★ from 78 ratings”
- Reviewers repeatedly describe fast emergency response, including same-day and after-hours calls _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSNFFXdHRWbnBwYUVObk1sRTFTREIzTVhSTmExRRAB!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CAIQACodChtycF9oOlR4QWttVnppaENnMlE1SDB3MXRNa1E%7C%7C?hl=en) — “5★ i could not be more pleased with every aspect of my experience with integrity electrical. they helped in an emergency situation due to st…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnb2NhVlpREAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgMCgocaVZQ%7C%7C?hl=en) — “5★ I called Joe when I had half of my house lose power, including my heat in the New England winter. I called after hours, hoping someone co…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnLUxqNkJ3EAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgMCg-Lj6Bw%7C%7C?hl=en) — “5★ Today I found a fried sub panel in our house, called Joe, and he was here in less than two hours. Him and his team, who are both professi…”
- Reviews describe substantial projects completed on schedule, including a full-house knob-and-tube rewiring and sub-panel replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnLUxqNkJ3EAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgMCg-Lj6Bw%7C%7C?hl=en) — “5★ Today I found a fried sub panel in our house, called Joe, and he was here in less than two hours. Him and his team, who are both professi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBbEpfRkhREAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgMCAlJ_FHQ%7C%7C?hl=en) — “5★ Joe and his team did an incredible job cutting out active knob and tube and re-wiring 90% of our 1200 sq. foot house built in 1900. He fi…”
- A 2025 review found a service call expensive relative to the fix — diagnosis only, with the actual work limited to resetting two GFCI outlets _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OVVQwdExUSGM1YVhkV1JIRndNa3BNU1hadlIxRRAB!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CAIQACodChtycF9oOnNUT0tLTHc5aXdWRHFwMkpMSXZvR1E%7C%7C?hl=en) — “3★ Expensive. 3 stars is for the cost, the value proposition was quite low in my case. The problem was identified, but no fixes (an overload…”
- A brief 2022 review described the company as 'an appointment dropper' with no further detail _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPejU3QUxBEAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgICOz57ALA%7C%7C?hl=en) — “1★ An appointment dropper.”
- Specializes in Electrical _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OYWIydE5UblF4VDFodmEwSnRibEEwYTBWWlYwRRAB!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CAIQACodChtycF9oOnNab2tNTnQxT1hva0JtblA0a0VZV0E%7C%7C?hl=en) — “5★ Joe and his assistant did an excellent job installing a new service drop at my home.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBbEpfRkhREAE!2m1!1s0x0:0x9d52f5416d772f3a!3m1!1s2@1:CIHM0ogKEICAgMCAlJ_FHQ%7C%7C?hl=en) — “5★ Joe and his team did an incredible job cutting out active knob and tube and re-wiring 90% of our 1200 sq. foot house built in 1900. He fi…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://elicensing21.mass.gov/CitizenAccess/GeneralProperty/PropertyLookUp.aspx?isLicensee=Y&TabName=Home

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Integrity%20Electrical%20Services&query_place_id=ChIJfTkAnO0K44kROi93bUH1Up0): 5.0★ from 258 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Integrity%20Electrical%20Services&query_place_id=ChIJfTkAnO0K44kROi93bUH1Up0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/wilmington/profile/electrical-contractors/integrity-electrical-services-llc-0021-477228): Listed on this source
- [Official Website](https://theintegrityexperience.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/wilmington/integrity-electrical-services-llc-reviews-1.htm): 4.9★ from 78 ratings
- [Exa](https://www.bestprosintown.com/ma/wilmington/integrity-electrical-services-/): 4 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Jim · 2026-06-02**: Joe and his assistant did an excellent job installing a new service drop at my home.
- **5/5 · Google Reviews · Amy Murgatroyd · 2026-05-12**: Joe and his team are the very best. We've had them here twice and they will be the only electrical service company we use moving forward. Joe's communication was timely and clear. I appreciated how he outlined the jobs and explained possible challenges. There were no hidden expenses. His quote was d…
- **5/5 · Google Reviews · Tripp Nichols · 2026-05-08**: Very impressed! Great communicators, prompt and friendly. Would highly recommend them to anyone.
- **5/5 · Google Reviews · Massachusetts Retiree · 2026-04-28**: Joe was extremely responsive and great to deal with.  They promptly and efficiently took care of our immediate needs and responded to our questions regarding future services that may be required.
- **5/5 · Google Reviews · Dawn Sajdyk · 2026-04-22**: Joe and his team are great. Super responsive, on time and did a great job with a few projects for my kitchen upgrade. I would highly recommend and will be using them for any future projects.
- **5/5 · Google Reviews · Pamela Browne · 2026-04-15**: Joe and his team recently did a big job for me. No one likes having a big, surprise project. But this team made it so much less stressful than it could have been. They were super responsive, bent over backwards to fit me in and kept me in the loop all the way.  Joe explained everything in easy to un…
- **5/5 · Google Reviews · Robina Quin · 2026-03-22**: Thank you for your prompt and professional response to an urgent issue.
- **5/5 · Google Reviews · A · 2026-03-21**: The reviews are all stellar, which led me to reach out to Integrity. Glad I did so, Joe was quick to respond and provide thorough details. I'll be sure to use him for future electrical projects.
- **5/5 · Google Reviews · whittaker walt · 2026-03-07**: i could not be more pleased with every aspect of my experience with integrity electrical. they helped in an emergency situation due to storm damage, and were professional, knowledgeable, responsive, trustworthy, thorough, informative, considerate, neat, and generally amazing. i am forever grateful i…
- **5/5 · Google Reviews · J & L D. · 2026-02-12**: For some reason Google is not letting me add a second review, for today's visit (6/17/26), so I'm posting it below, after the existing review for the first visit.

First visit:  2/1/26
Joe did an excellent job of diagnosing, fixing, and (very patiently) explaining a rather complicated mess of miswir…

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Data freshness: last scanned 2026-07-05T07:02:24.955Z.
Cite as: Integrity Electrical Services — Tavlee (https://tavlee.com/contractor/integrity-electrical-services-wilmington)
Source: https://tavlee.com/contractor/integrity-electrical-services-wilmington